1 star. Absolutely the worst customer service I've ever experienced. The service manager, Aaron Tolliver, was dreadful to deal with from start to finish. My wife was treated like a joke the entire time and was met with dismissive, sexist behavior instead of professionalism or respect. She specifically had a conversation with the service department requesting that they contact her before performing any work on the vehicle. They completely ignored that request and proceeded with service anyway without authorization or communication. Then they essentially held her car hostage until she paid for the work. At one point, Aaron even told her, "sorry you have a broken car," in a sarcastic and unprofessional manner instead of attempting to resolve the situation or provide actual customer service. This was easily the worst service department experience we have ever had. We will never return and will be filing a complaint with the State Attorney General. Avoid Rainier Dodge's service department if you expect honesty, communication, or basic respect. read more

There may be multiple problems in this sector and these problems cannot be solved immediately; it takes time, and I am trying to approach this objectively. I will never forget you for making me wait for my vehicle in the service for an uncertain 4 days for a damn DEF part, and telling me every single day that I should come back tomorrow, causing me unplanned loss of time. They said that oil leaked into the DEF sensor and that my vehicle malfunctioned because it could not use DEF. They said, 'We do not have the appropriate part in stock, and I do not think there is anyone in the nearby region who sells this part.' After being without a vehicle for 4 days, they came up with a figure of over 1380 dollars for a shitty part and labor costs. EVEN IF WE PUT THOSE ASIDE, it is an irresponsible and dangerous service. Take the written Yelp reviews seriously, this is no joke. Entrust your vehicle to other reliable repair shops. read more

Rainier Dodge - Auto Repair Near Me - Olympia, Washington

I had my transmission fluid changed there and they didn't put the drain plug in correctly and transmission fluid was leaking. I returned a second time to fix it and was told the transmission coolant lines were leaking. I had them fix it . a few months later I a check engine light came on I took my vehicle to another repair shop and the fluid was 1 1/2 qts over full. This was done by Rainier Dodge Service personnel. The dealers service department does poor work and will keep causing problems in your vehicle to keep you coming back. they definitely need better quality control in the service department. read more

DayMare (not Nightmare) at Rainer Dodge in Olympia Vinny the Salesman was terrible. We had a 1pm appointment to test drive a car on 08/02/2025. When we arrived, our test drive car was not waiting for us in front of the showroom. We had to walk 3-5 minutes to the back of the lot. I did ask, "Is this an episode of "Buried in the Backyard?" He didn't laugh. We have 48 cubit feet of storage in our Pathfinder. So we kept asking about cargo space. Vinny kept asking. "What do you need to haul around?" Like it was it was any of his business! We asked for cargo room measurements ( for cubic feet), they gave height and width (square feet). Dummies! We looked at the car and then Vinny drove the car in reverse half-way to front of the Showroom building We were NOT invited into the Showroom. So we "let ourselves in" We drove the vehicle and came back. My trade-in had a bad gear shifter. They deducted $4500 from my $5K trade-in value and offered us $500 ... Then Vinny was rude and disrespectful to my wife. We are a middle-class power couple. So Vinny took my "deets" and was going to process the money side of the deal. My Wife checked Vinny and offered her "deets" (we make $XXX ,000 + together) They came back with paltry offer. They asked no questions about past maintenance ( i rebuild the transmission last Summer for $9000 and it was $1300 to fix the shifter this summer ). A real waste of time. Stay away from Rainier Dodge and Stay Away from Vinny. He doesn't know how to treat customers. read more

Loved my experience buying a vehicle here! I was greeted respectfully but not overwhelmed. I feel they are honest and make the experience as easy as it can be. I usually loathe going to warranty/finance after buying a vehicle but Efren made it fun and explained things in terms I understood! They have more than just Dodge cars, check 'em out! read more

Rainier Dodge - Auto Repair Near Me - Olympia, Washington

Traded in 2022 with 17,090 miles. For 2020 ram ecodiesel with 11,000 miles in dec 2024. Was rainy wet day. Got home in morn noticed looked like bunch body work to ttruck.see thru paint. Took to capital coll.they said i got taken and cost 3400.00 to make right. Dent center fixed shoddy bodywork for 2200.00. Cj manager at ram would only cover 1/2 repair. Fast fwd now leaking thru back glass. Found out its common issue. Ram extended repair to ten yrs. Per tbs bullitin. Yet rainer dodge says tough luck.u have no warrenty. Mind u paid 41,500 for truck with 11,000 miles. They refuse to help. So frusterated. I will never again buy vehicle from those shysters. I plan on piciting them real soon. read more

1-Star Review Terrible Experience at Rainer Dodge of Olympia - Hidden Fees, Poor Communication, and Rude Service I dropped my vehicle off at Rainer Dodge on Monday, June 30th, for recall work, which should be free of charge. I also had a check engine light on and asked if it might be related to the recalls. I was told they couldn't even look at it without charging me. My dad had already replaced the coil pack, and they told me I was 10,000 miles overdue for spark plugs. I was considering a tire rotation, but they talked me into doing the spark plugs instead. I was originally told the three recalls would be done by the end of the day Tuesday, and that adding spark plugs would push completion to Wednesday. Wednesday came and went, and I was told the car was only halfway done. I asked for an ETA and received no clear response. I texted and called, left voicemails--no one got back to me. I had to go another full day without a car and make alternative transportation plans since they didn't have a loaner available. By Thursday, I asked if they could throw in the tire rotation for the inconvenience. When I picked up the car at 1:30 PM Thursday (a full day later than promised), they had charged me for the tire rotation anyway--hidden under "labor" for $10. They also charged me a $40 shop supply fee that was never disclosed to me, as well as an extra 3% credit card fee ($18). These extra charges were not part of the original estimate texted to me ($21.91), and they were only buried in a $621.69 revised estimate after I had already authorized the work via text. When I asked for clarification, I was told the $40 was for vague "shop supplies" like rags and brake cleaner, which they couldn't even clearly describe. In my opinion, these should be included in the cost of doing business--especially when performing recall-related work. The 3% credit card fee also felt like a hidden, nickel-and-dime charge. When I came to pick up the car and disputed these issues, I was treated rudely and unprofessionally. I asked to speak with the manager and was told he was on vacation--how convenient. The service advisor was incredibly dismissive, claimed they had always said Thursday (they hadn't), and actually told me I had "no leg to stand on." I later heard employees talking about me behind my back to others in the department. Completely unacceptable behavior. line: Rainer Dodge of Olympia has poor communication, hidden fees, and terrible customer service. I would not recommend them to anyone. They lost my trust, and I won't be back. first and last time going to Rainer Dodge of Olympia read more

Big Promises. Zero Integrity. My Rainier Dodge Reality Check. If I could give zero stars, I absolutely would--without hesitation. I purchased a 2010 Ram 2500 from Rainier Dodge on March 2, 2024, with just over 77,000 miles on it. I bought it in good faith, trusting that a reputable dealership would stand behind what they sell--especially when the vehicle was marketed as low-mileage, clean, and reliable. Unfortunately, that trust was completely misplaced Timeline of Events: * March 2, 2024 - Purchased 2010 Ram 2500 from Rainier Dodge (77,000 miles) * May 5, 2024 - Reported crankshaft/front cover seal leak and front differential pinion seal leak to dealership associate * September 2, 2024 - Truck broke down on the side of the road (catastrophic fuel injector failure) after only ~1,500+\- miles driven After only 1,500 miles of light use, the truck suffered a complete injector failure, resulting in a nearly $6,000 repair bill. This wasn't normal wear and tear--it was a major mechanical failure that simply should not happen so soon on a low-mileage diesel truck. At this point, I had barely driven the vehicle. It has spent more time in the shop than on the road. Even today, it's barely over 80,000 miles. When I contacted Rainier Dodge seeking support--not full coverage, just basic good faith assistance--the response I received from GM Casey Johnson was both dismissive and frustrating: "For situations like this, we aggressively push the added purchase of a service contract to our customers." In other words: Not "we'll stand behind what we sell," Not "we'll do right by our customer," but "you should have paid extra to protect yourself." Now compare that to Casey Johnson's public "mission statement": He claims: * "I'm fighting to put truth and honesty first and profits second." * "You deserve to be treated with respect and honesty when buying a car." * "I'm not in business to sell cars to make a quick buck--I'm in business to sell cars to build relationships for life." My experience directly contradicts every single one of those claims. Where was the truth and honesty when Casey misrepresented the breakdown timeline as happening "a year later," when it factually occurred only six months after purchase? Where was the respect when I reached out early and respectfully, only to be blamed and ignored? Where was the commitment to relationships when the dealership disengaged the moment real issues arose? Facts are facts: * This was not routine maintenance. * The vehicle was not mechanically sound at the time of sale. * Early mechanical issues were reported within two months. * Rainier Dodge had multiple opportunities to do the right thing--and chose not to. Given the growing number of one-star reviews Rainier Dodge has accumulated, it's clear that I'm not alone. This isn't an isolated incident--it's a habitual pattern. Their mission statement might sound great on paper. But based on my experience, it's just corporate theater--words that carry no weight. This review isn't written out of spite--it's written to warn others before they find themselves in the same position. If you're considering buying from Rainier Dodge, think long and hard about what kind of support you can actually expect after the sale--because once the ink dries, you're no longer their concern--just their profit. Hands down, the worst vehicle purchase experience of my life. Respectfully, Troy Trocano read more

Worse dealership ever. If you like crappy customer service and like waiting ALL DAY to get a basic oil change done then this place is for you. I scheduled an appointment for a tire rotation and oil change. Even with the appointment it took them almost 3 hours. When they pulled my vehicle out I noticed they didn't rotate my tires so I told them that and they got mad because I made them pull it back in to do the job they were suppose to do correctly. Not my fault this place doesn't know what they are doing. WOULD NOT RECOMMENMD THIS PLACE!!! read more

0/10 stars. My boyfriend and I went to Rainier Dodge of Olympia yesterday afternoon after seeing a Mercedes AMG they had listed on facebook for 28k. When we arrived the car was sitting on the lot with stickers on it that confirmed the price was 28k, I asked the salesman what the car was listed for and he pulled out his phone, I'm assuming pulled up the car online, looked at me and said "the price is correct we just did a recent price drop on this car." My boyfriend and I then decide to test drive the vehicle, after test driving it and deciding to pay the $500 deposit to "take the car off the lot" and come back the next day to pay cash. The salesman then decides to say "the car is actually 35k". So not only did they lie straight to our faces, they also committed false advertising as well as having NO desire to fix THEIR mistake. I will be contacting the state attorney general and better business bureau as false advertising is illegal. If anyone knows how I can get in contact with owner please let me know, the manager was sitting in the office the whole time this went down and did not seem to care, but then again all of their reviews seem to be awful so it just shows how much this business does not care. Also, I have screenshots of the car being listed at a certain price, yelp will not let me attach. read more

Rainier Dodge - Auto Repair Near Me - Olympia, Washington

Really great place, smaller and family owned. Attentiveness and good vibes.. It's always nice when the staff faces are familiar. Retaining long term employees is a great sign of genuine care. read more

My locked Jeep was broken into while I was having it serviced. Theives broke my lock, stole several hundred dollars worth of stuff. They don't have cameras and made no attempt to make me whole. They have you sign a paper stating you are responsible for any theft or damage. SUCKS! Also, service contracts they sell don't cover diagnostics charge and they charged me extra for what should have been an easy fix calling it a diagnostic charge. I hope I never have to go back there. read more

I had brought my vehicle in for a complementary oil change and tire rotation. Appointment was for 9:30am I checked in early at 9:15 I did not get my vehicle keys back in my hand till four hours later. I also was asked if I wanted my engine and cabin air filters 2 hours after they had taken my vehicle back to the shop. I still don't understand how this shop has yet to be investigated yet as there is no way they taking care of those people who are a paying by the hour. If this visit wasn't free I would be done anywhere else in less than an hour. read more

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I try to purchase a vehicle the salesman was amazing. The financial guy was terrible and really didn't help me also suggested that I buy a vehicle that was super high priced. They really did help or assistance me read more

Super friendly, no pressure and family owed. They have all brands of vehicles including New Ram trucks, Challengers and Chargers among others. I highly recommend Rainier Dodge. read more

I work 60hrs a week, and I have kids and a mortgage; let's start there: I came in with an issue that required electrical/circuit work in the fuse box. My van did not have an issue before coming to Rainier Dodge. Before I came here, I went to another auto shop (Champion Auto in Lacey, WA), and they correctly diagnosed the issue while everything else was working. I then went to Rainier Dodge to fix the proprietary issue Champion Auto couldn't fix. Unfortunately, I left with a blinker light not working because no power passed through the circuit. I came in with a specific circuit issue, diagnosed by another shop, and left with the first issue resolved but with a new circuit issue to deal with. When I went to pick up the car, I told the worker I was expecting a new electrical/circuit issue to exist because of the hazards involved in fixing any electrical/circuit issue. Lo and behold, I got what I prophesized, and when I brought it up, I was told it would cost *more money* to diagnose the issue they caused. I never even left their parking lot. Before you accept any work they have completed, you must check out your entire vehicle, or you will get swindled! The worker who helped me seemed nice but said to my face that the circuit issue they worked on was resolved, but the new circuit issue that *now* exists costs more money to fix. This man's name is Bryan Surface. I wanted to believe he was a good man, but he said to my face that the *new* electrical issue would cost more money to diagnose; he left me out to dry after I paid more than $1800 in service charges. Can you imagine paying more than $1800 in charges to leave with your car missing a vital component like a turn signal light? Beyond frustrating. read more

Very frustrating, I set up an appointment to have my Turbocharger replaced on my truck under warranty. I was notified my parts were in and was scheduled for the install on the 20th of September. I took my truck in at 7am and was told it would be done at the end of day. I got there at 2:45pm and asked if it was going to be ready at closing. The person who was assigned to keep me posted on the repairs said she would check. She came back and said, I am sorry but the mechanic the job he was on took was taking longer than expected. I am a business owner. If I couldn't get to a job that I was expected to be at, I would always call them and let them know I was behind. In my case the truck that I haul my equipment with was the truck that needed repair but was still drivable. All they had to say is I am sorry, but can you bring it in the next day, because we are running behind. They didn't do that and it cost me $1000 a day as I provide heavy equipment to my Customers. This is not the first time this has happened. Communication is so very important, but evidently to them it is not too important as they have all the business they want. read more

Awful place. They refused to admit they did the work that was invoiced, which I showed copies of. Truck caught fire due to a bad mechanic. They advised using insurance and that they didn't complete the work invoiced. Check your vehicle if u have work done here. I wouldn't trust anything they say. Liars and conmen. read more

My husband and I came in wanting to trade in our Tahoe for a 4x4 truck. We looked nearly EVERYWHERE, and my husband has been wanting a Rebel, but we couldn't find one. We finally got to this location and was greeted by Chris. Chris was new at the time and we were probably his second customers. You all know how car buying goes, it can take forever, but they knew what we wanted and they took care of us. Chris was very personable and patient with us. His coworker (Ron?) helped also, and was super nice. They all made us feel very comfortable and the finance lady didn't make us stay any longer and actually rushed us through because we had to pick up our kids from school. Overall, if you all are looking for a vehicle, visit this place, they are super helpful and they are genuinely nice. And tell them Mark and Lani sent you! read more

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At this point, I wouldn't let their service department clean my windshield. Every time I take my car in, they screw it up. And they are incredibly overpriced...$80 oil change. No thanks. Please. If your only choice is Rainier Dodge, just push your car off a cliff and save yourself the headache. read more

Went here to look at trading my 2015 challenger rt A8 for a used hellcat m6. After some unforeseen complications with the hellcat, my salesperson (rob) worked very diligently and got me a killer deal on a top of the line 2020 challenger scat pack m6. I was absolutely blown away by the whole buying experience 10/10 will definitely buy from here again if I need anything else. read more

Rainier Dodge - Auto Repair Near Me - Olympia, Washington

Just bad service from the service dept all around. No redeeming features to consider. Avoid at all costs. This is from personal experience. Go anywhere other than here. read more

I bought a new '23 Ram Laramie last Tuesday. The salesman really pumped up the towing ability. When I took it to get the parts to tow, no one recoginized bracket that was supplied with the truck. Come to find out that the truck was not outfitted with a hitch capable of towing standard style trailer. When I discuss this with the manager after a parts employee figured out the incorect hitch was outfited on the truck, they refused to even discuss this issue with me. Thier resolution was to offer me 10% discount on the very expensive parts to install the appropiate towing hitch and no discount on their labor even. Furthermore the salesman blatently lied to his supervisor regarding our converstaion to discredit my complaint. If I could do it over again I would not shop here and potentially not even any Dodge dealership. Extremely frustrating experience and feel complete taken advantage of. read more

Buyer beware. Once you sign the paperwork and anything comes up !!! this dealership and the people that work here will not help you! They're only in it for the money they don't care what they're selling you or how they're selling it to you. They will offer you gap insurance that's outrageous. They will ask you on a vehicle that has 100,000 miles on it if you'd like By their warranty. Read the fine print. The deal that was offered to us was , 36,000 miles for just a little over $3500 . So every mile that we drive of 36000 miles we are paying 87.50 bucks To the Dealership. So another words this is how they're going to repair your car you're going to pay them and if anything breaks they'll fix it for you. Why on God's green earth would anybody wanna buy a car over $30,000 and count on it breaking in the first 36,000. No thank you buyer beware. They're also taking you for interest on the backend. That's a dirty trick car dealerships do. I do not recommend this car lot !! Read the reviews!!! when you buy their warranty they do not fix your Automobile without you paying. They're shady.. they play games with you.. they make you wait weeks ....Read the reviews people!! There's so many unhappy people with this car dealership. There's a reason for that read the reviews don't be caught in the trap that they all put us in. This is the reason why we post to stop this kind of crap. There is so many good car lots in the state and they have excellent reviews. read more

I bought my 2020 CPO 1500 Laramie on August 27, at the time of the sale I had asked about a couple things 1) the screen being unresponsive and 2) a big water spot on the roof of the truck. The screen I was told that the salesman would check with the tech people in service as it was a button. The water spot he said was from detailing and I could use baking soda to get it off. I made an appointment with service at a closer dealer and I pointed out the horrible detailing job since there was the roof issue with the water spots and then food found in the vehicle. The service department was like that is not from detailing that is from a leak. They confirmed then that the roof is leaking in 3 spots and the screen needs to be replaced on the vehicle, both issues since day ONE on the CPO. I decided at this point I'd call the dealership because I was frustrated. They offered to get me into a new vehicle which I'd loose several thousand dollars doing. I suggested that they extend the bumper to bumper warranty. I heard back today after I called the general sales manager Jeff again and he lost it on me. He was verbally aggressive on the call raising his voice, talking over me and saying I would not insult his staff or service department that they have amazing reviews and I wouldn't ruin or demand things. Honestly he went on a tirade for 15 ish minutes, I could barely get a word in. I stated that if the service department signed off on it being certified pre owned how would they have missed those two major things. I ended up hanging up the call on Jeff as it was completely one sided and left me speechless on how I was talked to and how this situation is being handled. read more

Rainier Dodge - Auto Repair Near Me - Olympia, Washington

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5 stars: Rob was absolutely amazing to work with; I'd specifically ask to work with him. I was incredibly impressed with his insanely fast and thorough customer service. Not as great: The sales manager wouldn't budge... he was stuck on higher than retail book value for the sales price, and lower than trade book value for my car. I also drove over an hour to go and see the car over Memorial Day weekend with the hopes of working out the deal in person, but when I arrived I was told that the vehicle wasn't on the lot because the General Manager was personally using the vehicle during that time... so I was basically out of luck. read more

Absolutely the worst experience I have had with a dealership in a service department. Stopped in the check on a recall and was promised by Kim in service that he would get back to me that day. Two days later no call. Called again and left a message, no return call. Call dealership and left message, no return call. I'm done...took it to an outside private shop and got it cared for immediately. I will never go back nor purchase anything from this dealership. read more

Jeff W. the sales manager is rude! Treated us like crap. Talked down to us, didn't want to resolve the issue - told us to leave, basically told us we were lying and not the sales man because he knew him for years and could look him in the eye to know if he was lying or not. Never go here!!! The worst dealership I have been to ever! read more

Rodney was very helpful, I bought a 2017 Dodge Charger and he made the process easy and pleasant. Going to the dealership is usually stressful and full of nonsense but I was very impressed with the level of service. I live in California and wanted that particular year, model and color - and Rodney made it happen. After it was all set and done he even mailed me a card congratulating and thanking me on the purchase. This car will hopefully last me a good minute but when I'm ready to upgrade my charger I will definitely get it from Rodney at Rainer Dodge read more

Rainier Dodge - Auto Repair Near Me - Olympia, Washington

I'd like to commend Bryan (in service) for exceptional customer service! My husband and I were driving south and had a scary situation happen with our wipers (heavy rain). They got all tangled up and we were heading out of town. Bryan dove right in, and we were in and out within 20 minutes. SO helpful and I'd highly suggest this dealer. Thanks for making our day, and saving our trip plans! Kate read more

Such a seamless process! Being recently divorced has made my life feel like a huge upheaval. Buying a car can be very pressured, stressful and exhausting. Collin greeted me and had amazing service! He answered all of my questions and took time to get to know me. Dave was such a FRIENDLY sales manager! Having a background in the car business, I know that his job is stressful. He did everything he could to accommodate me. Communication with him was seamless. Lu made finance quick and easy. No haggles, no arguments, no questioning my decision. This is my second vehicle purchased at Rainier Dodge, and I'd be so happy to recommend them! read more

Rainier Dodge - Auto Repair Near Me - Olympia, Washington

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Took our car in to try to flat out sell a couple weeks ago, they offered us a decent enough price. Came back, they didn't remember us (ok). When we tried to start negotiations for a car on their lot after a test drive, they offered us a much lower price than they had off the bat before. What the deuce? It wouldn't have been so bad if they hadn't been slow about it (we were there for an hour and a half), or suggested that we could have some wiggle room. The salesman's only response was "But I got you your payment"- when a payment wasn't even our goal in the first place. Too bad, so sad. We went elsewhere. If you're looking for a car for 10k+, and not worried about playing the trade/finance game, you may do better. read more

I don't usually take time to leave reviews (good or bad) but I am absolutely appalled that I trusted the service department to give me a fair and accurate diagnosis on my Jeep. I was quoted $150 for an hour of diagnostic work. They gave me different stories about what exactly the technician did to determine the recommendation. After questioning the validity of the work, they said they wouldn't charge me for a full hour. They offered me $20 off but also added an undisclosed and unauthorized $20 shop supply fee and still charged me $150 +tax. I went against my better judgement thinking they could offer a more thorough diagnosis, but they weren't able to tell me anything I didn't already know. I called them out and still got taken advantage of. Go at your own risk! read more

For a couple of months we've been looking for the perfect used car (there's no such thing). And we realized we'd save money, stress, and be better off with a new car. After going to 6 different dealers and getting horrible service, someone on a whim recommended these guys. We already had a deal we were getting ready to sign but i called them anyway. From 3:30 pm to 9pm was what time it took us to call, negotiate, drive down there (2 hrs one way), test drive, finance, and sign. Not only did we get a better car(more features, bigger engine) for the same price, but the service was great and they were amazing. Don was our sales guy and he was the best and super nice. I'm in love with our suv and want to keep it forever. This was our very first new car purchase and i will go back when we decide to buy again. read more

Rainier Dodge - Auto Repair Near Me - Olympia, Washington

BUYER BEWARE!!! Pay attention to the bad reviews!!! When I went in to look at buying my 2018 Jeep I was told by the salesperson (Sam) that there was still a remaining manufacturers warranty of 3 yrs. Come to find out by the sales mgr that there was NO manufacturers warranty because the jeep was built and sold in Canada & the warranty does NOT transfer when the jeep is sold in the U.S. HOWEVER, because the salesperson told me there was a warranty they said they would honor it. I was told this by the Sales Mgr, the salesperson & the Finance Mgr (Lu). During the paperwork process the Finance Mgr repeatedly told me that they were honoring the warranty for 3 yrs but that I might want to buy an Extended Contract to cover my jeep for an addt'l 2 years. This is how they presented it to me and this is what I expected. It didn't dawn on me to ask them how they would honor it if I took the vehicle in for service (MY BAD). I am too trusting that these people would HONOR (their word) what they said. I should've asked for something in writing to back up their promise (I AM SO STUPID). I live in Vancouver, they are in Olympia. When I took my Jeep I then realized I hadn't gotten proof & ended up paying the deductible for the extended warranty I bought to have my jeep repaired. When I called them to point out that they had neglected to give me a way to prove the honoring of the warranty they of course pointed to the fact that all the paperwork is in order & legal (Spoke to Casey, Sales Mgr). They are right, it is, but DO NOT trust them by what they say - get it IN WRITING!!! I asked them to escalate it to the next boss and he said no, it was all legal in the paperwork. They played me with their words!! It is an expensive lesson for me since the vehicle was $32,000. read more

We have been trying to make a deal with Joe, the salesman for a week now and just gives us a run around... first off- very unprofessional with my husband and questioned his intelligence on SUVs( going to a Ram 1500 sport to a SUV) , last Monday wanted to make a deal so we agreed and then just giving us the run around if we're approved or not. Doesn't care to reach out to me, I HAVE to follow up with him just to get an answer and it's been Monday morning since we've been trying to make a deal !! Still no answer and we will take our business and even our service for my truck (if I end up keeping it ) somewhere else! Thanks for nothing read more

Doesn't answer their phone for three to four hours. No call backs. I needed service for my engine light on and message was left. Four hours later still no message and two more calls were left. Being placed on hold is terrible but at least a voice saying please hold would have been reassuring. Nothing. It was either music or just four rings to being told to leave a message that wasn't return. Sorry. I left a message on a given day. That day the message should have been returned. Nothing! Nada. They must have enough business where they don't care if they treat future business like crap. If they treat their phone in business like crap I wonder how they treat the actual shop to fix the vehicle in question. I finally decided to trade a few minutes south, yes....Rainier Dodge.....I do have options, to the next dealer who ACTUALLY answered the phone. My truck will be in the shop tomorrow or Wednesday. Either way.....win for me over the Rainer Dodge option. I would still be calling for an appointment. read more

Traded in my Dodge Charger here, they said it wasn't worth more then 14k, I traded it in for a different vehicle they turned around and listed it for over 20k. I complained about the new vehicle I purchased had a peeling tent on the inside window, I asked them to fix, they set me up an apt and decided I could pay for it myself. You'd figure they would want to at least fix a tent on a vehicle you just purchased from them. Apparently not. My car salesman was very nice though. read more

Ridiculously difficult to deal with. Horrible customer service. Took me vehicle there for some warranty work. The job quoted 17 hrs for repair and they took over TWO WEEKS to complete it. Sure, some parts delays impacted that, but negligence more than anything was the top factor. On the first original appointment for an oil change and inspection, I was told to plan for 4 hours to wait for at, and it took 6. At the end of that appointment I was told the parts were approved and being ordered, and set up the appointment for the repairs to be a week and a half later. On the day repairs were supposed to start, in was told that it would probably only take 3-4 days, but we'll plan for 5, just in case there were any parts delays. On day 5, instead of getting the call to pick my vehicle up, I got the call saying the forgot to order an additional parts needed for the repair. So, now my truck has to sit there through the weekend. Hopefully the parts will arrive by Monday, but could be as late as Wednesday. Monday comes, no phone call. Tuesday comes, no phone call. Wednesday comes, I sent an email to both the service manager and general manager. No reply. 4 hours later I called to speak with the Service Manager. He was able to explain some reasons for the lengthy delay, but for the most part, an unproductive conversation. I was also told that some my concerns were trivial. We ended the day again with no vehicle. The next day, according to the service manager, the tech would be wrapping up the repairs early morning, test driving it and it should have been ready to go late morning/early afternoon. Again, no phone call, no update. I called early afternoon and was told that the tech was STILL working on it but repairs SHOULD be completed by the end of business that day. About 4 pm, the service writer calls and states that I will be unable to pick up my vehicle due to something that wasn't an issue to begin with, now leaking coolant and they will need to overnight that part. Friday, late morning, I get a phone call stating the leaking hose had been repaired, however NOW, one of the original repairs (timing cover gasket) had failed and was leaking oil. I asked why it wasn't noticed yhe day prior so we could have ordered the part then with the hose. She told me it just started leaking. (If it were truly a failed gasket, it would have immediately started leaking while it was on the day priors 40 mile test drive and under pressure). The repairs were "completed" Saturday and it was able to pick up the following Monday. Still having issues with one of my original repairs, and my the entire cab of my truck stinks line diesel whenever the vents run. The WORST experience ever! I've also sent two emails to the GM and have still been ignored by him. Will be writing Dodge corporate office and contacting my attorney. Garbage company! read more

i brought my dodge charger hemi to them several times. the last time was in july of 2021 and it was a nightmare!!!!!!! i was told repeatedly that it would be ready next week the mechanic that started working on it got covid... then fired the next mechanic did not want to touch it because he had no idea what they had done to it. it is the worst place ever to take your vehicle to the management does not have a clue how to work on vehicles my vehicle was left unprotected and got rusty... i was told it was surface rust. you do not treat a high-performance vehicle like the way they did. their prices are astronomical!!!!!!!! read more