The good is I really like having Shannon has my doctor she always wants to listen and give advice…read more The bad was my last appointment I missed a call from the office as I'm walking in the office for my appointment. When I signed in the assistant told me they called to tell my there was lapse in my insurance and I could still be seen with a cash pay ok fine. My issue is why did someone wait to the last minute to say something and couldn't call me the day before at least I could have figured out what happened. But instead I had to cash pay which want to $150 talk about being pissed to add even more gas to the fire I never had any problems with this office but they need to do better and Inform patients a lot sooner than the day of

Great service and great communication. I would definitely recommend going here. I've been going…read morehere probably two years now.

I'm judging by the efficiency and empathy of the office-- so great!…read more I felt safe and comfortable from first contact. I'm legally blind and David has shaky hands. We assisted with the paperwork in a way that didn't make us feel as if we were troublesome. I feel as if I will be in pain every second until I die, and maybe there won't be any relief for that-- but if there if I do trust this office to find it for me.

I went to this office 2 weeks ago. I was taken care of promptly and unlike other places like the…read moreVA, the doctor took an extended period of time to perform a thorough examination. He had an injection done in my r) shoulder which helped immensely with my pain. At the same time, it established there were two sources of pain occurring simultaneously but never knew it. Now the second area is identified and can be treated. If all this wasn't enough, he refused to do a pain injection in my left hand until an MRI was done. That way he can make sure the proper treatment is done rather than just assuming. I'm in a wheelchair with severe spinal pain yet they did their best to make my visit reasonably comfortable. People can complain all they want but I am quick to identify poor customer service. It was nothing but the best for myself.

In early January, I contacted the Henderson office to schedule an appointment with Dr Wu. Dr Wu has…read morealways been my doctor, yet lately the staff has been trying to push me off on the PA Neil. After waiting 2 long weeks for my TPI appointment, I realized that they had mistakenly set up my appointment with Neil. They only confirmed that when they sent me the reminder notice the day before my appointment. I called and spoke to Lauren at the Henderson office regarding the mistake with my appointment. she tried to resolve it and scheduled my TPI for the following day at the Henderson office with Dr wu. They claimed that Dr Wu refuses to administer my appointment without the first appointment that I had called about in early january. This was pushing off my TPI until the end of the month. After an hour or so, I had Dr Wu's assistant call me to discuss the protocol. I explained again the mistakes that were made. I asked why weren't the tpis being administered by Dr Wu the way he had explained it to me? I also explained that my insurance doesn't require the pre-approval so the reason I have been given previously about why three appointments are necessary for one TPI shot had been a lie. Anyway, I was told that their manager would contact my office. I asked, "If this was the same manager that's over the other locations?" She confirmed that it was. I explained that I've dealt with her before and she is the rudest person I've ever spoken with. I was told that she would call me back anyway. I then received three calls from their office and the person on the phone pretended like they couldn't hear me. Yeah right! This is the only doctor's office that I know that requires three appointments for a TPI. They make you come in for an initial appointment, then the TPI appointment and then a follow-up. I had to follow up with my insurance to see why this office is acting in this manner. I also don't understand why the PA will see me without an initial appointment, however Dr Wu will not! Something is definitely up I would go to any other office other than Innovative pain care. Even if the doctors are good, their administrative staff is absolutely incompetent! I'm now in excruciating pain because of their incompetence

What was most upsetting was hearing the practice manager MARY CLYMER say, "We just give pills."…read moreThat statement alone perfectly summarized the experience. We were seeking actual medical evaluation and support for my husband suffering chronic spinal pain and limited mobility, not a rushed prescription visit with no compassion or meaningful assessment. To then be told he could return and pay even more money ($150 to $300) for another evaluation after already spending hundreds of dollars ($350) was incredibly frustrating. Patients are being extorted and demeaned in person and over the phone by admin staff. $350 for 5 minutes is enough to submit my formal complaint to the Nevada State Board of Medical Examiners. This office presents itself professionally, but our experience felt cold, dismissive, and heavily focused on collecting payment rather than genuinely helping patients in pain. My husband sought treatment at a pain management office after spine surgery because he lost insurance coverage and now has to pay out of pocket while living on disability income. Unfortunately, our experience with this office was extremely disappointing from start to finish. At the first appointment, almost nothing was accomplished because the office claimed they did not have his medical records. I personally offered the records to the front desk, but there seemed to be little interest in obtaining or reviewing them. As a result, we paid for what felt like a completely unnecessary visit just to be told they could not properly evaluate him. I spoke with the Dr.Sharma directly about this and he stated he would address it with his staff. Before scheduling a second appointment, I specifically contacted the office (disrespectful rep) to ask whether the doctor would complete long-term medical disability update forms, because these appointments cost hundreds of dollars and we could not afford to waste money. I was told they "Normally don't," but that the doctor "sometimes makes exceptions." Based on that information, we scheduled and paid for another visit hoping he would finally receive a proper medical evaluation. Instead, my husband was treated with open irritation by the front desk staff. The woman at reception spoke to him rudely, acted annoyed by basic questions regarding billing, and repeatedly stated she "didn't know" why charges were so high. He was unexpectedly told he owed $350 due to a prior balance we were never informed about. Rather than helping clarify anything, the staff directed him elsewhere and treated him like an inconvenience. A black woman whose name I was not able to obtain was bouncing her leg aggressively to make her annoyance pronounced. The actual medical visit lasted no more than five minutes. He was not properly evaluated for pain management. He was not asked to demonstrate mobility limitations, identify pain areas, discuss restrictions, or explain the severity of his symptoms in any meaningful way. He was simply prescribed medication and sent out the door. Days later, we were informed the doctor would not complete the disability paperwork after all. The explanation given was based on an older follow-up note from another provider stating he "may" be able to return to work in several months. I only provided that previously completed form so the office would have a point of reference when filling it out. The entire reason we paid for the appointment was so this office could conduct their own professional evaluation and determine his current limitations. The form I am referring to was only 1 page long. We believe Dr.Sharma's office is forcing unnecessary visits for financial gain, this is unprofessional conduct facilitated by front desk. There is also an additional $100 random drug testing fee that they may charge you for whenever they see fit. Please read all the reviews before entrusting your care with this facility.

HORRIBLE!! The front secretary did a bomb psych profile…read morewithout MY CONSENT! The nurse came in with a Scour on her face to take my blood pressure! Caitlin ordered a back brace that doesn't work because she didn't ask me first! She also came in threw a bunch of her medical jargon on me with explaining anything and then left with a not so pleasant attitude!! The doctor was nice , staff Completely was beyond rude !!

Shannon understands my illness and my chronic pain and is always willing to listen and empathize. I…read morefeel comfortable explaining any changes of my disease.

Shannon is such a great PA,she is so knowledgeable ,she has helped me in many issues,she is very…read morepatient and listens to all my complaints and compliments she is the best. I wish all my drs.we're as caring

I recently saw Dr. Michael Wilson at the St. Rose location. Let me say that my partner and I were…read morevery impressed. Dr. Wilson has a very professional and relaxed manner. He took the time to review my health and RX history, asked related questions, and took ample time to address the questions that my partner and I had. He was very approachable, caring and a good listener. I'm looking forward to working with him. Seeing him today has eased the uncertainty of transitioning my care from CA. Dr. Wilson explained Nevada pain management guidelines and how he works with his patients. Before seeing him, I was getting the run around between specialist and who can treat what here in Nevada. My care now feels less fragmented. Thank you Dr. Wilson And shout out to the office management. It was easy to get an appointment, office staff very professional and polite, and the office is very clean. There's easy parking right out in front!

I've been a patient here for about 10yrs now, where despite not always being happy with every front…read moredesk employee, nor my 1st Dr. the first few months in, thoughtout these years, every Dr. since then, which have thankfully only been 2 female PA, and Dr. Wilson for only about 4 visits this year, have never kept me waiting in their waiting room no more than 10-15 minutes, and even less time once I'm sitting in their private room. They've always been attentive to my needs over the years, and also I've never had an issue rescheduling an appointment within a few days of canceling one. Once I was annoyed with their lobby TV having TMZ on a couple times I was there. After mentioning it to my PA, they now only have non political stress free HGTV on. I know, this reads like a promotional review lol, it's not. I just hope, because of my kumbaya review here, I've not jinks myself.

I have been going to this pain management. Doctor for about 13 years. I have been through the ups…read moreand downs of all the different staff that has been in and out. I am really close until a lot of the people in the office and they are literally like a second family to me. I look forward to going here and seeing them because I actually miss them over the course of a month. My doctor is Arial Dunson she is feisty at times but so loving and caring and will fight for what her patients need. Danielle is by far one of my favorite medical assistants she's like a best friend of me. Karine and Monica are so sweet and always listen. DEsiree at the front desk is always so helpful and knows what to do when you need help always has a smile. The office manager heather is literally one of the best human beings ever. Lonnie is my mother's doctor he's firm? But understanding and just a giant teddy bear. You've got the man himself, Dr Daniel Fabito i'm beyond knowledgeable and cares about your basic needs.Along with your pain. The office is beyond clean. Always the perfect temperature, very spacious. And because I suffer from migraines, there's always a room in the back with no lights for me. There are some days when they do run behind. But that just gives me more time to go talk and visit You will never find a more patient and understanding office Warning, though, if you do dumb things, they do have consequences. If you follow the rules, you will get the same treatment. I have always had they truly are amazing

Love this place. Dr. Lonnie is a great guy that takes the time to make sure you are getting the…read morecare that you need. He explains the options and goes over the pros and cons of the treatment. I never feel pressured to take drastic measures or surgeries.

Dr Steve and His Family/Staff are wonderful. I am on disability and before seeing Dr Steve I was…read morebarely functional and could rarely leave my bedroom. His caring treatment has returned Me to society and I am much more functional. I highly recommend You make an appointment to see DR/Steve and Family.

Dr. Steve has put the CARE back into healthcare. His sincere professionalism in managing your pain…read moreis exemplatory compared to previous practices I have experienced over 10 plus years. Do not hesitate to call the office for help between appointments. He will actually return your call personally with professional advice. His office staff, Letty and Mary are friendly and caring in accommodating your needs. This high caliber of CARE actually helps lower your anxiety and strengthen your confidence in HealthCARE. Especially when you have been treated as a leper at other so called professional pain management offices whose main objective is to make money and minimize risk and have no problem letting you know. Please do not think twice in choosing this practice for your CARE. Your pain level will decrease because you know they CARE.

What was most upsetting was hearing the practice manager MARY CLYMER say, "We just give pills."…read moreThat statement alone perfectly summarized the experience. We were seeking actual medical evaluation and support for my husband suffering chronic spinal pain and limited mobility, not a rushed prescription visit with no compassion or meaningful assessment. To then be told he could return and pay even more money ($150 to $300) for another evaluation after already spending hundreds of dollars ($350) was incredibly frustrating. Patients are being extorted and demeaned in person and over the phone by admin staff. $350 for 5 minutes is enough to submit my formal complaint to the Nevada State Board of Medical Examiners. This office presents itself professionally, but our experience felt cold, dismissive, and heavily focused on collecting payment rather than genuinely helping patients in pain. My husband sought treatment at a pain management office after spine surgery because he lost insurance coverage and now has to pay out of pocket while living on disability income. Unfortunately, our experience with this office was extremely disappointing from start to finish. At the first appointment, almost nothing was accomplished because the office claimed they did not have his medical records. I personally offered the records to the front desk, but there seemed to be little interest in obtaining or reviewing them. As a result, we paid for what felt like a completely unnecessary visit just to be told they could not properly evaluate him. I spoke with the Dr.Sharma directly about this and he stated he would address it with his staff. Before scheduling a second appointment, I specifically contacted the office (disrespectful rep) to ask whether the doctor would complete long-term medical disability update forms, because these appointments cost hundreds of dollars and we could not afford to waste money. I was told they "Normally don't," but that the doctor "sometimes makes exceptions." Based on that information, we scheduled and paid for another visit hoping he would finally receive a proper medical evaluation. Instead, my husband was treated with open irritation by the front desk staff. The woman at reception spoke to him rudely, acted annoyed by basic questions regarding billing, and repeatedly stated she "didn't know" why charges were so high. He was unexpectedly told he owed $350 due to a prior balance we were never informed about. Rather than helping clarify anything, the staff directed him elsewhere and treated him like an inconvenience. A black woman whose name I was not able to obtain was bouncing her leg aggressively to make her annoyance pronounced. The actual medical visit lasted no more than five minutes. He was not properly evaluated for pain management. He was not asked to demonstrate mobility limitations, identify pain areas, discuss restrictions, or explain the severity of his symptoms in any meaningful way. He was simply prescribed medication and sent out the door. Days later, we were informed the doctor would not complete the disability paperwork after all. The explanation given was based on an older follow-up note from another provider stating he "may" be able to return to work in several months. I only provided that previously completed form so the office would have a point of reference when filling it out. The entire reason we paid for the appointment was so this office could conduct their own professional evaluation and determine his current limitations. The form I am referring to was only 1 page long. We believe Dr.Sharma's office is forcing unnecessary visits for financial gain, this is unprofessional conduct facilitated by front desk. There is also an additional $100 random drug testing fee that they may charge you for whenever they see fit. Please read all the reviews before entrusting your care with this facility.

Ignore the poor reviews. Great staff. Great doc. Some of the patients are pretty rough and any very…read moreentitled. The office treated me like their most important thing if the day and the doc prescribed me new meds that addressed my pain within the first day, allowing me to get the first good night's sleep since my back surgery. Thank you staff and doc!

Dr Petrick is very knowledgeable and thorough in his evaluations and treatment plan. He listened to…read moreall of my concerns which were plentiful and talked me through each exercise and stretch explaining what he was doing and why. I've since had major relief in my areas of concern and have now sent my Husband to see Dr Petrick. Would highly recommend if you have tried other Drs with no relief and want to finally get back to your life pain free.

I've been many chiropractors before I saw how they treat there clinte…read more But this was A Game-Changer My Experience with Dr. Jon was outstanding. From the very first visit, I knew I was in good hands with Dr. Jon . extensive knowledge and genuine honesty were immediately apparent. In the first meeting He took the time to understand my specific needs and concerns, and I felt truly heard and valued. He actually help me and fix my issue. His assistant Dylan have a lot of knowledge as well. Is Worth it to put trust on this team.