This company has a woman named Kerry working for them, who disregarded my dogs paw webbing being cut, suggested anxiety medicine for my girl who's been getting groomed regularly for 5 years, 1 year by your company specifically + didn't want to groom her after shaving her body, & didn't even do what she was supposed to do in regards to the normal groom.
My dogs look terrible.
Recognized my one dog had a sensory disorder and was feeding off of her reaction to the clippers going off, she kept jumping back and Kerry seemed to find this funny. Then proceeds to recommend anxiety medication, says we don't "need to jump into sedatives".
Said she was giving my dog a break for an hour and a half to groom my other dog; when I went downstairs to check on Althea to see what was going on, I opened the van door just barely since Kerry didn't want to, & noticed my girl SHAKING with fear (something I've never seen her do) and sweating through her coat .. it's 20 degrees out. What the heck is going on in this van?
Also want to add, after I had picked Althea up from the truck with her botched haircut in which only her body was shaved, your groomer felt it was appropriate to text me a lengthy essay about how anxiety meds are helpful.. she does not need them- she was supposed to be working on my other dog ... but felt it was appropriate to still continue messaging me about "suggestions". Just simply do the groom you're here to do. I don't need suggestions. Do your job.
She did not use the calming cap prior groomers have used for my girl. It is even noted to use this. She did not, instead she had Althea up on the table as any other normal groomer has a dog up there. She could've easily hurt herself simply from the miscare here. Thank goodness my fiancé was nice enough to go downstairs and basically do her job for an hour to assist with having her finished.
The groomer did not want to finish my little 10 lb Maltese/cocker spaniel mutt, instead she said it's "best we leave her in her comfort zone" - to which my fiancé replied he is her comfort zone and remained with her the entire session.
She sent my boy back upstairs GUSHING blood from his PAW WEBBING, not his nail, and disregarded it. Leaving my entire living room and bathroom floors covered in blood. Said "worst things have happened during grooms"
I'm absolutely astonished you have someone like this person working for your company. Actually insanity.
The company texted me saying someone would reach out to me as it was after hours when all of this occurred. It is now 9:30 am on 1/24/25 Friday - nobody has contacted me. What are your business hours? General hours are 8-5, or 9-6. What are yours? I called last night at 4:50 pm and 5:15 pm, as well as my fiancé and nobody answered us. Google states 24 hours & you have no transparency. So you're just okay with your groomer doing this to animals, who do we contact when this happens?
If anyone's reading this, & you prefer to use this company - use Dayna, Ali or Rebecca. They actually care about your fur baby. Otherwise, do not use them. I am disgusted to say the least that this is how "Colorado's top premier grooming company" chooses to do business.
Just an FYI, we have given this company well over $300 / per grooming session, and have had about 5-6 sessions over the year. To which nobody has done this. Kerry is significantly damaging to your company.
You can comp the groom all you want, it's the mere fact you have someone who doesn't care working under your ownership when you have plenty of other awesome groomers. One bad groomer will definitely do it for ya. read more