Dont go to this dentist unless you want robbed and lied too. They claimed they deep cleaned my…read moreteeth , 3 mths later I had to pay for it to be done over again and 2 root canals. Unprofessional is a nice word for this office a year ago. Over charge you period. Be careful, great dentist offices in omaha, this isnt one ...

Terrible no idea what they are doing seems like it's ran by a bunch of highschoolers. I went in…read morebecause I told them my gums were itchy and they were inflamed with excruciating pain. Only for them to tell me my teeth look fine I just need to floss more. I then switch dentist and my new dentist ( whispering ridge dental) were amazing very informative and let me know my gums were not fine! They put me on an antibiotics and gave me a special toothpaste! They said if it had went any longer it would've caused me to have periodontal disease in my gums! If I could leave a negative 1 review for superior dental I would!

Today, after 4 months of my last visit, I was informed through an email that I have an outstanding…read morebalance of 158 dollars from Legacy Dental. I checked the billing and noticed a dental scan was not being covered by Blue Cross Blue Shield. At the time, the hygienist assured me all procedures would be covered my insurance. I called the billing department and was told my insurance rejected the panel scan as being unnecessary. They, of course would not waive the charge. I told them this business practice was unbecoming, unethical, and very misleading. I should have paid attention to the earlier Yelp review of a similar incident over a billing incident at this practice. I will NOT be returning back to this practice.

The care quality was good. The dentist and her assistant, Erin, were very professional and…read moreaccommodating. The office experience was horrible! I went in for a dental emergency. When I checked out I was told that my insurance would not cover any of the services I received or a new partial plate that had to be made and I had to pay $4000 up front!! The financial representative was quite rude and pushy. I told her that I would pay for services received that day and the rest when I received them but she said they needed the $ up front to pay the lab. I find it hard to believe that the practice had no operating expenses! I paid the $4000. Two months later, after contacting my insurance carrier, I found that the claim was filed incorrectly and some of the services I received were covered and I had been overcharged. I made several attempts to contact the financial representative at the office and she would not return my calls. When I finally reached her she told me that refund was being held for some insurance policy that I signed for on the new partial. That was the first time I was told that such agreement existed! After three months and my insurance payment made to the practice, I finally got the refund. When I picked up the check I requested paperwork on the work completed as well as my treatment plan. Needless to say, I will not be going back to this dental office due to the rudeness and inefficiency of this person on their their staff!

I came here for a needed crown and had 2 amalgam fillings removed in 2021. Unfortunately they were…read morenot careful in the removal process and I now have palladium/mercury poisoning and need to have chelation IV therapy to remove the heavy metals in my blood due to a chronic high platelet count. My platelet count was fine prior to my visit with Dr Hascall. My hematologist now wants to do a bone marrow biopsy to check for cancer. Stay far alway from this place for any removal of old fillings. Also, Dr Hascall seemed to be more concerned if I was fully vaxxed, which was none of his business.

Best Dentist Office in Omaha!…read more We started coming here when We lived close, they've since moved locations and the new office is great! The front desk staff is amazing and make you feel really welcome (almost like you've known them your entire life)...Also I'm so happy with my hygienist Lisa... She is so awesome... I have been to numerous Dental providers over the years and have had some Bad hygienists and Dental visits in general. We love coming here, they know you by name and are so friendly! Even after moving this year we plan on making the long distance drive back to Omaha to see Dr. Smith!

My husband retired from the military after 30 years of service and we moved back to Omaha to be…read morecloser to our family. We chose Total Dental because our insurance took it and it was close to our house without looking at the reviews. I went there for my first 2 regular cleanings. I go regularly every 6 months. They told my husband he should go every 3 months (he went even though he had to pay out of pocket for one of the cleanings every year). I had extreme pain in my front tooth because of a possible injury when I was younger. I saw Dr. Thorson, who is absolutely wonderful!! She saw me right away and referred me to an Endodontics practice. The practice that accepted my insurance couldn't get me in for over a month. Dr. Thorson stated to me in front of the dental hygienist that "if I ran out of antibiotics before I got into to see the Midwest Endodontics that all I needed to do is call her up and she would prescribe some more to get me through until I could see them for the root canal." Unfortunately, she went on maternity leave (which I totally understand) BUT the office manager (Danica Wicht) had no back up plan for her. When, I called some dental hygienist that I had absolutely no prior dental relationship with called me and stated to me "that they don't do that". She also kept saying "she wasn't in the room with me" I told her I knew that she wasn't in the room with me. I kindly asked her if she had my chart to look at and she said no. I was very shocked that a medical professional that hadn't been in the room with me (her own words) wouldn't have the chart to rely on. She never asked me my pain level either. Not one time during our phone conversation. Very disturbing as when you look at Total Dental's website they describe themselves as dental anxiety experts with over 40 years of experience. I asked to speak to an office manager and Dr. Courtney Molettiere got on. This woman needs to never me in medicine or dental care. Her bio reads "One of my favorite things about my profession is the chance to build relationships with patients" She is not an experienced Dentists. Read her bio and prior reviews about her. Highly do NOT recommend her. Very immature and never even read my chart before talking to me. You can see from other reviews, that other patients have said that EXACT same thing that I'm saying about Dr. Molettietiere. She was rude, unprofessional, never looked at my chart. Also found out later from the Practice Manager, that she shared information with 3 other people in her office (that was not necessary) and a complete violation of HIPPA. My medical information should only be shared on a need-to-know basis. They should realize that. In addition, I paid out of pocket for X-rays and was not even notified of the costs upfront. This practice has very inexperienced Dentists. I've gone to Dentists across the country my entire life AND never experienced the unprofessionalism of this office including the practice manager who called me from her cell phone in car and didn't even have my chart or information to know what she was referring to. The only thing she could say is she knew everyone in the "Office for 10 years" This should be handled using actual facts like a business NOT a like a friendship. In short, you have TONS of options in Elkhorn. I found another Dental practice within a few hours for my husband and me that honored both our military service and was kind and friendly, verified my insured, gave me upfront costs. Read their website of what they promise and then read the many reviews of patients that have actually visited this horrible dental clinic specifically the Elkhorn, Nebraska clinic. Highly DO NOT recommend this horrible practice!

Wife went in to have a Maryland Bridge re-glued back in. $350 b/c in insurance world they can get…read moreaway with requiring an X-ray. Let me repeat, to glue in a bridge she has had her whole life. We are currently cash pay - no adjustment no acceptance that the extent of their service is helping us from relying on Fixodent. Very upset and I hope the loss of income from our family make this an even tougher financial impact for them. We will be finding another dentist.

Was recommended this dentist by a coworker and had a great experience. I've only visited once so…read morefar but definitely plan to come back and keep them as my regular dentist. Their appointment times fit my schedule well and all the staff were so nice. I was in and out quickly for my 6 month cleaning, while still feeling like they did a great, complete job.

they gave me a really bad concussion for years..i'm still dizzy...they lied to cover..said it was…read morevertigo...these are some really really bad people...don't go near these people...let alone let them work on your teeth.

Best Dental team by far. The care, quality of service, and overall experience is exceptionalread more

Clean, Quick, & Friendly! I visited for the first time and will definitely be staying with this…read morepractice. They took their time to make sure any concerns were addressed and they took care of everything super efficiently. I've never heard of a dentist that has a therapy dog but I would return just for him!

Have an appointment tomorrow…read more The other office on 73rd I've been going to for couple years and have always been treated like I matter. The team is great there!!! Thanks!!!

It seems like this clinic nickels and dimes. Their work isn't that great of quality, and they push…read moreunnecessary, or more expensive procedures. They twice told me I needed a crown instead of fillings. I got one of the crowns done, and then switched insurance to a very expensive one so on Jan 1st I'd be able to get the other one done. (They were not happy I wanted to wait a month and a half to get a crown). I saw a new dentist in January and he said I just needed a deep filling, and looked over my X-rays and said I never needed the first crown. They upsold me on a laser gum treatment and told me insurance would cover it.... It covered $40? I paid the remaining $150 out of pocket. I also got a bill from them 7 months post service saying insurance didn't cover something. When I looked at my insurance, it was denied for failure to submit the claim in a timely fashion. It took 3 phone calls before I finally said: "it looks like it was denied because it wasn't submitted by your staff on time, is that what you're seeing on your end" and magically the bill disappeared. Great personalities, terrible people, terrible treatment.

Dr. Katy and her staff are incredible. I have had a horrible fear of dentist since I was young, I…read moreavoided the dentist for years. This staff does an incredible job of ensuring that I'm okay when my anxiety gets high. She always lets me know what she is is going to before proceeding. Overall great staff and office and highly recommend!

Once you get past the surly individual at the front desk the techs and hygienists are very…read moreconsiderate and friendly, the doctor is another story. Dr. Diprima does not listen and is a bit wacky. I had a feeling that she had diagnosed my issue and a second opinion confirmed my concerns. If you are looking for basic dental care she is okay. The cleanings are very good, still not going back.