We had a mixed experience at Today's Dental in Millard. On the positive side, the staff was…read morefriendly, and it was easy to schedule an appointment--much faster than many other dentists who book months out. However, our main issue was with the way treatment and costs were communicated. My husband was verbally told that his insurance would cover certain procedures and trusted what he was told. He didn't fully read the paperwork he signed, which acknowledged understanding the risks, costs, and that he would be responsible for payment upfront. Unfortunately, this was not clearly explained, and the written agreement did not match the verbal information he received. When we called to clarify, the office was unhelpful and seemed confused, stating that they only provide estimates and do not handle insurance directly. This left us feeling misled, as the information we were given in person suggested otherwise. For someone who relies on verbal explanations, this experience was frustrating and, in our opinion, not transparent. We ultimately decided to cancel the appointment and will not be returning. While the staff was courteous and scheduling was convenient, the lack of clear communication about insurance and costs made this a negative experience.

I called this office today at around 4:30 PM and had a very unprofessional experience with the…read morereceptionist, Olivia. While I was explaining the reason for my call, she repeatedly blew into the phone loudly, creating significant confusion on my end. After a long pause, she claimed there was "a lot of wind" coming from my side, even though I was indoors in a completely quiet environment. As I attempted to clarify, she began pressing keys loudly on the phone, making the conversation even more difficult. If this is the level of professionalism shown during a simple phone inquiry, it raises serious concerns about the overall quality of the practice. First impressions matter, and this interaction completely eliminated my confidence in becoming a patient here. Based on this experience--and after reading similar negative reviews online--I would recommend looking elsewhere.

From the Dr. Vonda, to all the staff, they keep you at ease, and informed of what the plan is…read more They don't suggest "extras" to line their pockets, but if you have a question regarding something, they will provide an honest answer. I really don't dread the dentist any longer!

Great place and Wonderful folks. Love coming here for cleanings and dental procedures as everyone…read moreis very professional, yet personable, while experiencing NO judgement.

I have been a patient of Dr. Tom for quite a few years. Very personable and thorough. Treats you…read moreas friend as well as a patient. When needed he will take the time to explain the different options, their pro's & cons as well as cost. My wife who previously had some bad experiences is also a patient and no longer dreads going to the dentist

Dr. Tom is over the top as are the hygienists', my wife and i have been going to him for some…read moretime. It's rare to find a Dr. that actually cares about his patients more than the almighty dollar ;)

Going to the dentist here feels like going to the dentist years ago. They are super friendly, fix…read moreyour teeth the right way, and don't turn on the private capital used-car salesman crap to sell you 7 extra things your insurance won't cover. They even have old video game machines to entertain you while you're waiting, which you never actually get to do because you don't ever really wait very long. Other dentists: "Yep, your insurance doesn't cover the extended warranty, the laser etching, the truecoat so your teeth don't rust, the finish protection so they stay sparkly, prepaid maintenance on your tongue and tonsils and oh, management needs a new yacht so we'll need to collect some additional dentist markup. That'll be $7000 please."

The dental staff is knowledgeable and helpful. I just didn't connect with the dentist. He's been…read morethrough the procedures a 1,000 times but I haven't. I need someone to take more time and explain what will happen and if there are any options. It just didn't work for me.

Who knew a trip to the dentist could be this enjoyable? From the moment I walked into Pacific…read moreSprings Dental, I felt more like I was checking into a spa (minus the cucumbers on my eyes) than a dental office. The front desk staff is incredibly welcoming, the waiting room is cozy, and best of all--zero judgment about my flossing habits (or lack thereof). I have been going to Dr. Franco for longer than I care to say and he and his team are absolute pros. They explain everything clearly, work gently, and even manage to crack a joke while wielding dental instruments like seasoned comedians. My teeth are now cleaner than my life choices, and I actually look forward to my next visit. If you need a dentist who's skilled, friendly, and maybe even a little fun--look no further! Highly recommend!

Been a patient here for 17 years. I don't feel valued as a patient anymore and an looking for…read moreanother dentist. Pacific Springs gives good care and has competent staff. Problem is they simply have gotten too big and patients have to wait six months plus to schedule a simple cleaning appointment. I feel like a number and no longer a valued long term patient. They obviously have too many patients and won't hire more staff so my business will go elsewhere.

Everyone I dealt with from walking in the door until I left was so kind. They take time to get to…read moreknow patients and provide great care! So glad they were recommended to me!

This office is conveniently located off Broadway in Council Bluffs. Plenty of outdoor parking and…read moreeasy access into the office. Always pleasantly greeted in appointments seem to stay right on target- No exceptionally long waits! The dental care here is outstanding. From tooth cleaning to more complicated issues they are always able help or get you to the right person who will. Dr. Jackson has been super and even took calls on the weekend when I had an issue to offer guidance on next steps. I also love the fact that there never seems to be any complicated insurance issues. The admin team here is on top of paperwork and there's no surprises. Highly recommend this office and practice for any dental care. They are currently taking on new clients.

After changing insurance, I was looking for a new dentist and was recommended to portal Ridge…read moredental. Could not have made a better choice. Dr. Mark Frill is smart and compassionate as is his assistant Beth, both are amazing! Regardless of what work is needed, they always make me feel confident and rest assured that it will be a pleasant process. The up front are equally friendly and wonderful. Super clean offices TVs in each room and all the good stuff! It's in its own building so parking is easy. I would highly recommend to anyone looking for a new dentist.

There is no better dentist and staff in the entire Omaha area. The ONLY way I would EVER switch to…read moreanother dentist is 1) if Dr Frill retires and 2) when I'm dead. This guy is amazing. He is a professional; a perfectionist; amicable; compassionate; and highly, highly skilled. I've been to many dentists in my 56 years and he has never made my visits uncomfortable or painful. Novocaine? Pffttt. Easy, peasy. Don't even feel it. Not sure how he does it and don't really care. All I know is that he is the best at administering it. Crowns? Had 6 porcelain crowns placed over my old teeth which had to be 'ground down' a bit and not even an inkling of pain or discomfort. My teeth look fabulous now and I'm proud to smile. Fillings? No pain. Remove silver fillings and replace with white? No pain. The staff is amazing too. From the front desk to the hygenists, to the assistants, they are friendly, they remember your name, they remember your kid's names and more. Looking for a dentist? YOU MUST TRY THIS OFFICE! I guarantee you will love it and never go anywhere else.

This place is a God-Send!! I recently moved to Omaha and I've been searching for a Dentist since my…read morearrival. Every day I call 3-5 dental offices to see If I could get an appointment. Many offices were excepting new patients but couldn't give me an appointment any sooner than a month or two away. Fast forward to Today's Dental, I walked into their office to see if I could get an appointment for a cleaning. To my surprise they gave me an appointment for 2 days away. On my appointment day I arrived and was called back almost immediately. Had the pleasure of being seen by Doctor Snyder and he was amazing. Great conversation, steady hand, very conscious of my comfort and he did an amazing job. He showed me before & after photos and I thought that was a great use of technology so the patient can see what was accomplished. The facility was new, clean, modern and very impressive (They even had TV's mounted on the ceiling) (lol). The staff was friendly, welcoming and very professional. I had an exceptionally amazing experience and I look forward to going to my next appointment with them. I would recommend this location to anyone I know in need of a good Dentist. To Today's Dental - I don't know how many people send thank you cards to their Dentist, but I know that if any Dentist deserves it, you do. Thank you for welcoming me in, providing fast, professional quality service. NOTE: Upon my exit, they gave me the best goodie bag with a great toothbrush, toothpaste and mouth wash.

I will not be returning or recommend this place. I went the first time everything was great. Went…read moreback for a second cleaning they canceled on me I had to wait a while month just to get in again. I needed retainers I was told my insurance covered them so i agreed to have them ordered. They charged me $80 dollars just for a cleaning then try to explain to me why I was charged that. Why my insurance didn't cover it. Some how I had a $ 80 credit on my next visit. They waited until pick up to tell me I owe $480 bucks because insurance didn't cover them. Wtf why couldn't someone call me tell me this at first. Now I'm stuck with retainers and trying to figure out how to pay for them. Thanks today dental you guys really need to learn better customer service