I gave it one star only because it didn't give me the option of 0 stars. Not sure where to start...the food or the service.
The food...ordered 2 appetizers and an entree. First appetizer was the crab rangoons. They were decent. Came with a sweet sauce that went well with the crunchy coating. Second was the bucket of bones which were supposed to rib tips in bbq sauce. What they were was ALL FAT! Completely inedible and disgusting. Finally the entree, chicken fajitas, was ok. Chicken was bone dry because it was over cooked. All in all, not an enjoyable meal, but it was certainly better than the service.
The service...started off well. It was seat yourself and server came quickly for our drink order. Returned quickly with drinks and took our order within 10 minutes of being seated. Those were the only drinks we received, because she never refilled our empty glasses for the remainder of the meal. When I told her the rib tips were all fat, she replied, "I'll see if they can put more down for you" and quickly walked away. OK so maybe I just got a bad batch. She return several minutes later and said "they are willing to put more down but they're telling me they are all like that sooooooo" No apology, no can I get you something else. She didn't even remove them from the table. I responded no thanks, they are inedible, we'll just take the check. She brings the check WITH the rib tips still on them! I call her over again and say, "these are inedible so they should be removed from the check." Again no apology, but this time she wants to argue with the customer (me!) by telling me that ribs are always all fat. I explained that it wasn't the first time I've eaten ribs and no, they are not all fat and usually have meat on them. Her response..."well I'm going to have to go talk to somebody to see if we can remove it cause that's what ribs are here." She comes back with the updated check and puts it down on the table with a one word greeting, "here." Is this server kidding me? First, she in no way, shape, or form offers to rectify the situation after finding out I am not interested in eating pure chunks of fat, then wants to argue with the customer about removing them from the bill, and now gives ME an attitude? If you are going to survive in the service industry on tips, you might want to work on being a little more empathetic...or at least hide your annoyance with your customers because needless to say, there was no tip left based on this level of service. Would never return. read more