I don't think I can say enough positive things about my first experience at Rag & Bone! The doorman was polite and cordial but nothing really beyond that so I expected this to be a somewhat stuffy store filled with slightly snobby staff. I was happily mistaken. With 30 seconds after I had started looking at clothes on the rack, an employee (Katelyn Roach) approached me and gave me a very warm welcome, asked if I had ever been to a Rag & Bone, and asked if I needed help with anything. I told her that I was hoping to try on some jeans but I wasn't going to buy any, at least not on this shopping trip. That didn't seem to bother her at all!
She took me upstairs to the denim section and asked me a ton of questions about how I like my jeans to fit and what kind of washes I like. When she asked for my size, I told her and she said, "Absolutely not. I bet I can get you into a pair three sizes smaller than that". I thought she was out of her mind but sure enough, the first pair of jeans I tried on fit so nice and tight yet I could comfortably move in them...and they were 3 sizes smaller than the size I usually wear! I couldn't believe it. This was definitely a nice little self image boost :-) i tried a bunch of other jeans that she thought I would like & had me try them on with their top selling boot, the Newbury boot. She didn't even try to sell the boots to me but by the end of my shopping trip there, I wanted them very much because they looked amazing with the boot and they were insanly comfortable (not to mention that the combination of the slim fitting jeans and the boots made my legs look phenomenal haha). At this point, I had already pretty much made up my mind that there was no way I was walking out of that store without a pair of jeans in hand. Katelyn asked me a lot of questions about my personal life which I always appreciate but it wasn't in an intrusive way.
At one point, she had to leave because she had to go over a few things with another staff member but she had another employee (Jessica Gushner) help me if I needed anything further. Jessica was great too and d me questions about my personal life as well. I had expressed a little concern about the longevity of the jeans because of how much I was about to spend on them and she assured me that they stand by the quality of their product and should anything happen to them, I can bring them in for an exchange or they will fix them for me. She also gave me tips for how to care for them so I can get the best use out of them for the longest period of time. I ended up settling on the first pair of jeans I tried on and when I was paying for them at the cash register, another employee made some very casual conversation with me, which only added to the enjoyment of my experience. I found out that Katelyn (the first employee who assisted me) was actually the assistant store manager, which impressed me because one would usually expect anyone in a mangerial position to act like they're above it all but that was not the case at all with her. I have never spent this much money on a single item of clothing but when I walked out of that store, I did not feel any regrets. I know it's too early to tell how long these jeans will actually last me but I feel very confident that they will last me a while. Jessica and Katelyn also invited me to stop in and say hi whenever I was in the area, which was very sweet and personable. Overall, VERY HAPPY WITH RAG & BONE :-) read more