Derek Sell has handled returns at Staples this past year. I am always impressed how he handles the…read moreextremely busy post. He is helpful, courteous and patient. Staples is very fortunate having this great employee.

I am still fuming ... pi_ _ ed off if you will…read more First, I will admit that I am a little bit over 50 so in person service especially related to technology is always my preference even though I am still able to work my way through my I-Pad, my notebook, and my smart phone (Yes, I have all three so I work both in the Windows world and the world of Apple as well.). I am here in Delaware and have an important work project that needs to be printed. I saved the project as a WORD document but felt that since there was a Staples store within 5 minutes of my location that I would go there to ensure faster service. I really needed this print job completed by midday tomorrow. The Staples location near my home has always been really great about working with me on various projects always providing excellent customer service. So, I walk into this "attractive Staples" store and smiled noticing that in the print shop there were no customers and three employees just hanging out. One was leaning against the counter playing on his cell phone. It was BINGO ... I won't have to wait to get this project taken care of. As I stepped into the PRINT SHOP section a young man literally sauntered up to me. It was almost as if he was demonstrating what the COOL in a COOL walk is. There was no smile ... there was no "Welcome to Staples" ... but I was still hopeful as I pulled out my I-Pad to show him my project. THREE PRINT SHOP EMPLOYEES ... maybe FOUR ... all standing around ... no customers other than 'moi.' And, I tell Mr. OH SO COOL ... I have a work project that needs to get printed. His first words ... did you go online? DID I GO ONLINE ... NO, I am in your store to get your help to get my project printed HE _ L NO ... I didn't go online. Actually I didn't say that to him but I pled innocence saying I have my document here can we upload it to get it printed. His words ... you need to go home and upload your file or put it on a thumb drive (He may have used a different term but by now I am thinking about the middle finger that he is clearly invisibly pointing at me. Mr. Cool is now Mr. Annoyed with the old man who expects him to do something.). I then asked, when would it be printed ... late tomorrow afternoon ... no earlier than 24 hours from the moment you upload it. Perhaps the steam was rising from my brow by this time as he turned and walked away from me after saying 'ok' as in the conceptual process that I understood that he would even consider uploading it in the store for me or helping me if I needed assistance. Realizing that I was going to head home tomorrow ... and that there are other options ... I went to my temporary residence and clicked on FedExpress's KINKO site. I will be picking up my project on the drive back in the middle of the day tomorrow ... not 24 hours from the moment I hit send. I should have read the other reviews of this STAPLES store ... it seems like the lack of service or rather the disservice I received is a constant at this location. I feel for my fellow older folks who might need assistance ... my suggestion go elsewhere.

Recently, I had a problem. Allison in scheduling jumped right on it. She made a miracle…read morehappen,(with help from above). She took care of every detail. The nicest thing about her help she made me feel important and that my problems were hers to handle. Old fashion customer service is hard to find. I want to thank her and the drivers for helping me out of a jam. Thank you Allison Best characteristics: knowledge, smart, kind, polite and efficient

Customer service sucks. Made a purchase & waited a month before I called to find out what was going…read moreon. Ended up canceling my order since the total time would have been 7 weeks. I was told 2 weeks til they received it & then I'd get it. Then they fought crediting my cc back.

So grateful for Tyler for the customer service I received on several occasions at this location…read more Thank you, Tyler for your informative , kind and honest ways!!

The tech that I talked to at the store was absolutely rude! He acted like he knew all and he knew…read morenothing!

5 Stars! I brought my (new to me) 2012 Mustang to Sound FX…read moreto upgrade the cloth seats to heated leather and add a new stereo with a backup camera--and I couldn't be more impressed! They provided a loaner car while the work was being done and had my car ready ahead of schedule. The facility was spotless, the service was top-notch, and the entire experience was seamless from start to finish. They offer a wide range of services, and it's clear they take pride in their work. Highly recommend Sound FX for anyone looking for quality, professionalism, and great customer care!

The guys are awesome and very professional with their meticulous work and installation of equipment…read moreon my Lincoln !! The price was very reasonable and anyone else would have charged triple the price. You won't be disappointed they know this business. Thank you

Great selection of Samsung TVs. It was great to compare the pictures. Our salesman was professional…read moreand polite. Delivery was next business day and the delivery guys were respectful of my hous and property and handled the setup very well

Well, new Samsung Tv blackouts are worse and first repair man said our NEW TV needs parts…read more(really??), said he would be back Friday. Just heard from repair guy -- he's cancelled Friday appointment. No repair or replacement date in sight. He did tell us that he saw where the TV is going bad because the lines at the bottom of the TV was a bad sign. No one has helped us, and I'm exhausted with all the arguing. $1800 for a broken TV that's 64 days old.... It comes as no surprise, but I'll never buy from Big Screen Store again.

I worked with Tom and his associate Nick, to both select and install a new 4K TV at my home in…read moreLewes, DE. Tom was super helpful in the selection process, with all kinds of great advice and input that helped me figure out what set I wanted to buy. I bought it through Tom, and saved on what I would have paid at Best Buy. Nick did the installation, and he was just great - really nice, informative, provided some solutions we hadn't thought of, such as hiding the cable box, Amazon Fire TV, etc. behind the flat screen, eliminating all of the cable mess along the wall. Nick was super knowledgeable about EVERYTHING - the cable system, wireless, 4K TVs, etc. - he was the best install guy I've ever seen. I will not hesitate to use Shore Home Solutions again, and I will recommend them to anyone who wants professional and quality audio video services - they are the BEST!

Shore Home Solutions was incredible to work with...prompt, professional, technically competent and…read morevery responsive. Worked around my schedule and did what it took to complete a difficult project. I highly recommend them!

Amazing people they did a great job for me on all my radios that I take in there from my motorcycle…read moreto my slingshot to my vehicle

Customer service beyond comparison, went there for a headlight issue and always made time and until…read moreroot cause was found helped and fixed and made sure to help me the whole entire way. Also got a stereo sub woofers and radio head from Here great place!