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    Rack Room Shoes

    3.5 (2 reviews)
    Closed 10:00 am - 9:00 pm

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    7 years ago

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    9 years ago

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    Jos. A. Bank

    Jos. A. Bank

    1.3(14 reviews)
    0.4 mi

    This place just can't get good help. I went to king of Prussia I was in the market to buy a suit…read moresome dress pants and dress shirts and a pair of jeans. I tried to get someone to help me but it was like being in Home Depot when the employees run and hide from you. One guy never looked up from his phone. So I left and went to the collegeville location and this guy was eager to help but just kept bullshitting me about sizes and obviously just wanted to sell me anything. He even told me the pair of jeans I like to wear was discontinued but I was able to order them online. I guess with help like this and honestly horrible selections in clothes, it's any time now we will be seeing a going out of business sale. I always liked this place too.

    Went in nearly two weeks ago and bought two suits, vest and shirts. Told the salespeople I had an…read moreevent and they gave me a date the day prior to the event as when they would be finished. I insisted they understood that I had to have these suits back on this stated date. Today, the day prior, I called to check on status as directed to by a very nice salesperson to find out that they couldn't find the suits. I gave Michael all of my information and explained that not only did I have a planned and paid for event to attend but sadly I now had to attend a funeral. Michael promised to return my call. It never happened. I waited all day and finally had to call back. I spoke to Alisha ( I hope I spelled that right) who already knew of my predicament and said they had been looking for them. She put me on hold for 3 minutes and returned saying she had found the suits right where they were supposed to be. They were not complete yet. I tried to be as composed as possible and Alisha was very gracious and helpful but I was losing my stuff. She asked which suit would I need the most and I would possibly have to wait for the other. Here's the deal. This is not a custom store, I get it. It's a store that had my suits for two weeks and did nothing with them. Then couldn't call me back to tell me. Advice? Go to a custom shop. Brooks Brothers maybe. You might only get one suiy but I know they will live up to the hype. Don't bother with this store. Aside from Alisha they are horrible. In all areas of retail. I'll update tomorrow if the suit looks bad, poor tailoring or not finished. I won't promise that I'll be as nice as I was today. Can I give negative stars?

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    Rack Room Shoes - shoes - Updated May 2026

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