Whoever raised Ethan who works at this location in the shoe section - please be so proud. Your son was attentive, kind, patient, offered another suggestion after I mentioned the sneaker I had done research on and why and I LOVED the one he suggested! He shook my hand, introduced himself, etc. It was SUCH a nice experience. 10/10 customer service, that kid is going places! read more

This is in Downingtown and within the small shopping mall next to BJ's and Wegmans. Parking is plenty since it's a strip mall. I go shopping here for shoes, tennis gear come on softball gear and bicycle accessories. They have a good customer service mindset, especially at the bicycle section and shoes. Are there items like garments clothes you have to figure it out on your own. The price might be a little expensive, but if you have a credit card with them, you will accumulate points and Avail it has coupons down the line. I have also seen online coupons of Coach coupons being honored by the store, which is cool. The softball collection of bats gloves and balls everything seems quite sufficient enough to shop. Overall a good place to shop you can also check online pics sporting goods.com to see if they have items on in stock and then go to the shop or you can order for pick up to that's a cool option as well. read more

DICK'S Sporting Goods - Shoes - Sports Wear Near Me - Downingtown, Pennsylvania

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Today is Christmas Eve, My wife used to work at a resource center for the homeless. Today it is 7ﾟF outside And one of her former participants called. All of the local shelters of which there are not many are full. We tried calling the "Code Blue" hotline the best they could offer was for him to go to the police station. He was already close to this store so I thought I would phone in an order for a sleeping bag for him. When I explained what I was trying to do the nice person asked me to please hold. When she came back on the line, she said to have him come by and they would take care of him. She told me there was no charge. But the most important thing is that when he got there, not only did they give him a sleeping bag and some others goodies, they treated him with kindness and respect. read more

This place is a joke. I went there to try out a golf club. The kid working in Golf area told me it would cost $30 to try a club. I left and won't return after being treated like that. No other place charges to try a club Like that. read more

What I like about Dicks is that it is so big! Okay, just kidding, couldn't resist, but seriously Dicks actually has a lot to like. In one sentence, it's a good all-around sporting goods store. It covers a lot of ground so you're likely to find something to meet your need, but you might not have as much to choose from in some areas. The country club (tennis, golf, etc.) and school sports (baseball, soccer, lacrosse, etc.) are well represented. The sporting apparel (read synthetics) is strong as well. Then there's a few bowling balls, croquet sets, foosball tables, you name it. For me, the hunting, camping and fishing sections don't meet the need, but that's because these are sports I'm more serious about. If you've reached that point, you need a specialty store (think REI, Orvis, Midway USA). If you need sporting gear of almost any type, you'll likely find it here, but you probably won't find the selection of specialty stores. A great gift card idea for the sports minded recipient. read more

Store is completely fine. Products are good quality. Staff could use some refreshers on manners. The most recent visits I have encountered frustrated workers using unprofessional language. Call me old school, but when I say "thank you" for helping me I expect a "you're welcome". Won't get that here. read more

I bought a diamondback bike at Dicks 2 years ago and included the warranty to get the tuneup. I called to confirm length of time. Was told a week would be enough time. I dropped it off and was told it shouldn't take a week. Called today.. a week later and was told it not only wasn't started yet but would probably take several weeks. Of course no commitment. Asked to speak with manager. On hold forever. Very poor customer service. Still have no idea when I will get my bike back.. read more

Shout out my dawg Michael really wanted to help me out did everything in his power to. But I can assure go to gulf section he gotchu my boy's service a 10/10 read more

These people are aces. Honestly. I bought my Everlast heavy bag & stand from this location, and I am very pleased. All the sales people are helpful, nice and knowledgeable. Nick the manager is especially nice, he has consistently gone above and beyond to help me out. I highly reccomend this location. read more

So pissed!!! I got a new fishing rod for my birthday early at dicks there was nobody around to ask question they literally pointed to what i asked for and walked away. And therefore i had picked up the wrong thing by mistake . So i returned it the same day and asked the people at dicks to give me a gift card for the amount of money the rod was worth so i could order it online. I ordered it online that night and finally received it today while i was at work came home to a pieced together cardboard tube fastened with tape that was bent so it took me like 10 minutes just to open the thing only to find my rod was snapped in half. Long story short always either have things shipped to dicks or go to a store that has what your looking for because ups sucks! I will never us ups again! read more

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terrible customer service and rude employees. My mom had gone there to purchase sporting clays (which are heavy) and she is an older woman. She saw a bunch of employees standing around talking so she politely walked up to one of them and asked to be shown where the sporting clays were. Instead of showing my mom where they were and nicely help her, they rudely pointed in a direction and said "over there". She repeated that she needed help and the employee continued to just say "over there" while pointing and then continued on with the conversation with other employees. So, my mom goes over to get the clays and they were heavy for her. She needed 4 packs. She managed to get them into the cart but when she was checking out she was struggling to lift it. The check out employee didn't help her or walk to check the barcode. She was told to lift it onto the counter. My mom could barely get it onto the counter and then she threw out her back. She stated she couldn't lift the rest and instead of someone helping her to the car they ignored it. How awful. I worked in customer service and i would never treat someone like that. Never going there again. read more

Recently bought a pair of Merrill hiking shoes. Had my size and were cheaper than Amazon! (And I got them right away!). Staff and check-out friendly and knowledgeable. There recent decision to provide reasonable gun safety measures IS A BIG PLUS. They are now my GO TO sports store over Amazon. read more

Good store...has alot of run of the mill merchandise. If you are into things like fishing like me then you might be dissapointed....the goods offered are not for the hardcore fisherman. Look to visit a shop like Precision Tackle. read more

I flew into PA from MN for my son's lacrosse tournament late on a Friday night. Unfortunately, his sticks were lost by the airline. Early the next morning, before store hours, I got in touch with an employee, Maurice. He agreed to open the doors early for me so I could purchase a new stick prior to my son's first game that morning. What an incredible demonstration of customer service - going above and beyond to help out another. I was SO grateful! Maurice was pleasant and helpful. He made a crummy situation much easier to handle. Thanks Maurice! read more

There customer service is terrible. I was treated rudely by a store manager, and 2 other employees treated me like I was interfering with there day. I was holding the item I wanted to purchase in my hand I said I would like to purchase this do you have any in in stock. It took everything he had to scan the barcode and to tell me there was two in stock but I needed to wait for the guy with the brown shirt and the beard to come out and help me. That took approximately 10 to 15 minutes. When he arrived I showed him what I wanted and he scanned it, again I was told there were 2 in stock, he came back and said there were none He told me he could sell me the display model at a 10% discount, I asked them if they had the box he said no and turned around and walked away not saying a word I will never go inside Dick Sporting Goods again. So much for high tech scanners and barcodes being used for their inventory. I own a business in West Chester for 42 years. I think I know what customer service is. read more

Purchased a new driver last Wednesday evening and while there I needed to be fit for the club. a nice young kid helped me but I don't think he knew what he was doing and was constantly being called on his headphone to come work the register. He wasn't able to spend the time needed to help me. I purchased the club anyway set to what he recommended very quickly and played 9 holes the next day. I hit it worse that my old club. I wasn't happy so I came back in on Saturday to find someone to help me properly. I explained my situation to Cary who did a great job spending the time helping get re-fitted with the club. Cary certainly restored my faith in dicks and must be a valuable employee. If people are going to spend big bucks on golf equipment there needs to be someone experienced to helping customers out with the equipment during all business hours not just on saturdays. read more

I am only basing this off of my last experience there 6 days before Christmas. They had 4 lanes open. I tweeted to dicks about it and was told to call an 800 number to complain (really). I won't do business with a business that does not care nor understand customers! read more

Absolutely terrible place to shop for sporting goods equipment. Every time I go there I have to wait 20+minutes for someone to help me. Today I waited 45 minutes for an employee to come help me. Lines are always long and they never have enough cashiers on at a time. I have never gone into dick's and bought something and left in under 25 min ever. This location is horrible. The management is terrible I've never seen worse management in my life. They don't care about our experience at the store they only care about the money you spend. I didn't not spend the $150 I was going to instead I left and went some where else. I'm done going to dick's. It's not worth the extreme amount of time it takes to get one thing there. Manager on duty on Saturday, July 9 2016 was also very rude to me and didn't care that I had to wait 45 minutes to get help. read more

I shop at Dicks a lot both this store and on line and love it. Horrible experience today at this store. Brought up 2 shirts from a sales rack of Olympic soccer apparel marked 50% off. One doesn't ring at discounted price. Store manager, Burak, says he can't sell it at this price it was placed in wrong rack. So I ask him to show me where he has more in the store. There are none. I tell him he should give me this at sale price then since it's soccer related and I couldn't tell it didn't belong there. He refuses. So I go back to check out line again. Woman in front of me with same situation on a 25% off rack but assistant manager gives her the discount! Burak needs a class in customer satisfaction and needs to have his merchandise placed where it belongs. He is an unfriendly grumpy man who looked like he just woke up from the back when they called him. Don't know what Dicks was thinking when they made him a store manager. I don't know how you can lead your employees with an attitude like that. He will probably fire the friendly asst manager after reading this. With managers like this I fear they will wind up like Sports Authority. read more