Great team over there. I called them up and told them what I was looking for (hitch for my Acura and a bike rack). They didn't have it in stock but told me what I needed and where to buy online. When my kit came in I scheduled an appointment and 90 minutes later it was all set up, at a reasonable price (lower than what I was originally quoted, with no extra charge to put rack on the hitch). When I came to pick up my car, they walked me through the basics of how to use the rack. read more

These guys know their stuff, they are efficient, and really stand behind their work. I purchased a custom roof rack from them, which they installed. A while later I tore it off my roof when parking too close to a large tree branch. Despite being Covid-busy with everyone suddenly being into camping and outdoor sports, they promptly got me in, fixed it, basically made it perfect, for a small fee. They didn't need to help me out with my accident, but they did, and they were super nice about the whole thing. read more

I was contacted by the owner of Rack Solid (SF SOMA). He offered a sincere apology for the mis-communication and a full refund of the stocking fee and the difference in the sales tax. Also offered a discount on a replacement rack if I was still interested. Given that he's reached out to me, and made an effort to make things right, I've upgraded my rating to 4 stars. read more

I have an Yakima BOA bike rack, but the strap in the back went missing during my last trip. I've been searching different large stores such as REI, Sports Basement and such, but no luck on finding that strap. I stopped by the Rack Solid yesterday and I was really impressed by the store the staff. My bike rack has an different strap other than other models that Yakima made. The staff was able to find a strap from a similar model that compatible with mine quickly. His knowledge and customer service very impress me! Thank you very much! read more

Rack Attack - They got me the component to fix my rack right away! Rack Solid rocks!! - Outdoor Gear Near Me - San Francisco, California

The tech does really great work, but if you're not familiar with the industry and need consultation there's a serious lack of patience when you're asking questions and the phone etiquette is terrible. It's almost as if they don't want to speak to you at all. I purchased $1700 worth of equipment a week before I had to trade in my car due to an unfortunate event. I tried to return or exchange for equipment that fits the new vehicle and was sent with extreme difficulty around their exchange policy. I'm being forced to buy new stuff entirely for the new vehicle because I don't' "have the original boxes" it's in perfect condition and I haven't even used it yet. I had them install it so why would I have the boxes? I never even saw the parts in their original packaging. I feel like I'm getting ripped off. I won't come back again and I have plenty more business I could have given them. read more

I had a bad experience. While rack installation to my Mercedes SUV Rack Solid did a poor job laying a wire that connects my blind assist. After a few weeks exhaust melted the wire and my blind assist stopped working. I brought my car to Mercedes and they showed that the wire is melted and pointed at Rack Solid. These guys vehemently denied the fault, blamed Mercedes, and called them "shady". I wasted a lot of time going back a forth. Finally Mercedes opened up the car and took pictures of the melted wire. Rack solid admitted the fault and replaced my blind assist module, however they still couldn't make it work. They also made a point to tell my how much they tried and how expensive ($700) the module was. The right behavior of course would be to just cover the repair cost by Mercedes, which turned out to be only $227. The module was in tact and a small fuse was blown when the wire melted. Overall I lost a bunch of time $227 and a good amount of respect for this small shop. I really wanted to give them the benefit of the doubt and try to support a small business, but turned out the "shady" Mercedes dealership gave a much better quality of service. read more

So, I park south of Market on a regular basis. My truck has what I call a "pizza rack", a fold-down rack attached to my rear hitch. Well, someone tried to steal it the other day, but couldn't (because it has a fairly substantial lock), so just to be an a*hole (I assume) they stole the locking pin that keeps it in its vertical position. I MacGuyver'd a short-term fix with a ballpoint pen and a wire coathanger, but knew that wouldn't work for long. I stopped at RackSolid on my way into work, where Riley took a quick look, rummaged around in a box, and brought out the perfect replacement. About 5 minutes from explaining my problem to paying for a replacement-- no muss, no fuss!! Thanks, RackSolid, for making it easy!! read more

Rack Solid is guaranteed to get all my future business. I am so impressed and thankful to Chris for taking the time to show me how to install my Yakima bike rack purchased from Rack Solid over 2 years ago. He even printed instructions that I had misplaced. Now I fully understand how and why to anchor my Yakima Halfback 3. Thank you, Chris. I truly appreciate your efforts! read more

I needed a lock cover for my Thule basket. Josh really hooked it up and was super helpful. Thanks again Josh!

Called the shop inquiring about their installation services and rates. I'm not super familiar with the specific information that is needed for them to give me a quote and I imagine I'm not the only one. But rather than asking me questions about my vehicle, equipment, etc., the person on the phone framed his responses and spoke in a tone that was condescending ("what you're asking doesn't make sense you need to give me more than that [roof rack installation"). I understand I could have been more specific, but this is my first time purchasing a car accessory as such and found them not very useful in helping me learn about the technicalities. Disclaimer: This review is solely on their customer service interaction (via phone) and not their technical capabilities. I'm sure they are skilled and knowledgeable in what they do based on the reviews, but definitely not inviting and friendly when working with people who are not nearly as knowledgeable as they are. I am also not a customer and will not be due to such a negative first impression. read more

If you've ever gone to Burningman, you'll know what a pain in the ass it is running all over the Bay Area picking up tents, beer, furry shit, and everything else you think you might need for two weeks of dust, mayhem, and merriment. I happened to find a Thule rack in Bernal Heights that fit my car perfectly, but it needed a few locks and such. I figured 30 minutes on my meter would be enough time to sort this thing out. I happened to work with a guy named Riley or coulda be Ryan (i'm not the best with names, but i hear if i stop telling myself that, I'll get better). He was super helpful, sorted my shit out right quick and could have oversold me a bunch of stuff I didn't need but suggested a less expensive route. He explained a few bits and bobs to think about for snowboard season and I was out the door in 21 minutes flat. Too bad HRD burritos across the street was closed. That place is as dope as Rack Solid is professional and helpful. THANKS GENTS! A buddy just lent me his Thule box but has no keys I'll be in to get a replacement set for it before I head out to the Playa! read more

I would like these guys more if the staff had some basic manners. Their products and workmanship are good. But every interaction is just painful. As long as you don't mind being treated like crap, they probably have whatever you need. read more

I misplaced or lost my key to the rear bike rack that mounts on the Jeep's spare tire and I needed to access the spare tire today. The tire shop that was working on my Jeep was only a few blocks away and I stopped by Rack Solid to get a new key. Within minutes of walking in the door, the gentleman behind the counter came out and figured out what key I needed, got me the replacement key all within 10 minutes. That's great service. Thanks for all your help. read more

I got my Yakima Q-tower system with 2 bike carriers installed here. The knowledge and no pressure sales staff were great. I brought in some used towers and bought a few more parts from them and did the install no problem. Prices are competitive to new and yes, Yakima and Thule roof racks are generally expensive but they are the BMW and Mercs of roof racks. $50 for the install is quite a bargain and I've heard some horror stories of people trying to install it for the first time and having it fly off their roof. They put on their logo on my of the carriers and it looks awesome. Now I can ride my bike to any trail head the car can take me too. read more

Rack Attack - Yakima installed by RackSolid - Outdoor Gear Near Me - San Francisco, California

These folks were so nice and helpful! I called them up asking for an adapter for a rack I got off craigslist, and they totally hooked me up! Amazingly friendly, positive, and kind employees. If I could give 100 stars, I would. read more

Josh was the man! Came in they don't work with the brand I have but he made it happen no problem! Helped me out with finding a threaded pin that worked with my bike rack and I'll be on my way riding my back anywhere and everywhere now. Quick, clean and covid safe 100%. Highly recommend this spot. Will be coming back for racks for my kayak on my car. read more

Staff installed a Curt trailer I ordered online. Flat fee. Quick work.

I came here in my moment of despair. I had bought a roof rack and ski carriers for my car over a year ago and had never put them on. A day before leaving on my ski trip I realized I didn't get the hardware to attach them together. It wasn't a brand Rack Solid carried but I brought it in and they stopped what they were doing to find the exact hardware that would fit for me -- and this was on New Year's Eve! Even though it was only a few dollars of screws they treated me like their most important customer and it made an enormous difference to my trip. Thank you, thank you! read more

Got a camping trip coming up next week and needed more space for my car to fit all our gear plus four people. Which meant finally biting the bullet and getting a roof box. If you've ever tried doing that you'll know it's stressful. Sooo many choices that it all gets very confusing very quickly and these things ain't exactly cheap so you don't want to make the wrong decision. Added to which I had some very specific requirements - namely that I needed a roof box that would also allow me to take my bike on the roof. My search started at REI - after all, a 10% membership dividend on a $500+ item is pretty decent. But after peering at the boxes for 15 mins whilst disinterested staff chatted amongst themselves I decided to cut my losses and head to Auto Rack. So glad I did! Shop is clean, stacked with tons of different rack solutions (beyond more than the usual Thule & Yakima brands) and within 30 seconds I was chatting about my requirements with one of the friendly, knowledgeable staff. We rapidly narrowed down (literally, given my bike requirement) the options to a choice of two and he showed me all the relevant specs side by side. Having opted for the one compatible with my existing bars and keys I was asked if I wanted to rack fitted - that's when the magic really began. I drove my car round and the guy started working to fit the box. He immediately identified I needed to move my bars forward (which he did quickly and efficiently) then noticed that I had installed the bars the wrong way round (oops!!). He fixed all this, fit my box and showed me how it works despite the heavy 3rd St traffic passing by right by my car and sent me on my way, firmly declining my offer of a tip. Super happy - you definitely get what you pay for here. True expertise and knowledge plus great service (all thrown in for the price of the box). Next time I need a rack solution I'm heading straight back!! read more

The Rack Solid team helped me remove my old rack (I had lost the keys) and they're currently working on a custom solution for mounting my bike on my vespa. Stay tuned for details. They are great and recommend highly for professional and fast service with quality work. read more

I called up Rack Solid at 10am on a Friday because I needed a ski rack for my car. I was heading up to Tahoe at 7pm that night so you could say I was cutting things a little close. Morgan answered the phone, was super polite and patient when explaining my options, prices, and how long it was going to take to get installed. I dropped off my car at 11am and had the rack installed by 12:30. They had great prices, installed everything, and were professional and friendly in every way. The only downside is that I kept thinking their name and searching that in Google and know Google thinks I'm a big Tyga fan. read more

These guys are the best. I called to see if they had the adapter I needed to fit crossbars on my specific car and when they didn't, they called around (even to REI) to see if anyone had the parts for me. When we realized no one in the Bay Area had them, they ordered them quickly and had me rolling with beautiful brand new, well-fitting crossbars as soon as possible. They've installed racks on 2 cars for me over the years and I'll gladly return if I ever need more. They're super nice, knowledgeable, and want the best for you and your vehicle. read more

It might seem odd that I'm giving these guys a 5 star review, because they actually damaged my car. It was accidentally scratched backing up into the place. But they get five stars because of how they handled it. Which was exactly the way you'd hope they would. They immediately pointed it out the damage to me, apologized, paid for the damage to be repaired and finished installing a difficult hitch. I couldn't help but think that if they were this honest about an accident that cost them money, they they must be exceptionally honest about the rest of their business. I was very impressed. The hitch works great too. read more

Needed a thule specific part and they were super helpful, checked that they had it and held it until I got therr. great shop!

These guys are legit. Box stopped operating (lock mechanism issues) and i took it in so they could have a look. Even though they dont do repairs, their tech was super cook, had a look and was able to fix the problem. Was ready to buy a new box. Will be back when that needs to happen. read more

Fast service Fit me in with short motice Got a few different prices on services. Probably would be a good thing to keep consistent read more

These folks have been so helpful with our Thule racks. Needed a special mount for the rain gutters and they helped us get them fitted. Then, when us neophytes, tried to put the racks in ourselves a few months later and tore up a screw (leading to non-secure rack...yes, it's a diagnosis :-) We headed back to rack solid and they just replaced the screw and gave us another lesson in rack mounting...free of charge. Not everything that is advertised as "easy" always is, so having friends in the rack business is great back up! Seek these folks out and you'll get friendly, knowledgeable and helpful assistance. read more

These guys are really awesome and helpful. I bought a used rack and was looking for a very specific replacement part. When I called and described it they were able to figure out what I was talking about and found the part for me. They set it aside for me and held on to it for a week until I could get to the store. They also helped me get the right keys and make sure my rack was ready for a cross country journey. If you need any help with a roof rack, this is definitely the place to go for quality and service!!!! read more

I had some old ski racks on my car that were there when I bought the it 6 years ago. I didn't have the key for the rack lock and stopped by Rack Solid to see if they could help. The person working that day (Saturday 7/23) let me test every key on their spare ring of keys until I found the right one. Then I didn't know how to get the unlocked racks off the car. The guy was willing to come right out to my car and help me get them off the car. I didn't buy anything and this guy had never met me. It's just rare that you can expect that level of friendly, helpful, knowledgeable service. I can only imagine how they treat customers that actually buy rack equipment from them. Thanks Rack Solid! read more

Devlin, Nick, & the entire team at Rack Solid made my day today! We (family of 4) are headed to Tahoe to camp tomorrow. For the past several days I have called all over looking for someone who had a hitch for our Prius in stock so that we could get a rear mount bike rack to carry 4 bikes. I finally found a hitch at another shop but the guy I spoke with on the phone was not nice at all. He told me that I could not put a 4 bike rack on my car because it would be too heavy & cause damage. When I told him that Toyota Marin recommends, sells, & installs a Thule 4 bike rack, he essentially told me that he did not believe me & I was a fool to risk damaging my car. He also said they would not guarantee anything. Then, when I asked if he could double check to make sure he had the hitch in stock before I drove 40 minutes to get it, he told me he would have to check the back & call me back in 10 minutes - he never called back. I had actually left 2 prior messages with the shop & hadn't received a return call despite the fact that their message says "we will return your call within 2 hrs". After talking with the other shop, I called Rack Solid & spoke with Nick who assured me that I could put the hitch & 4 bike rack on my car. He offered to install it. I bought the hitch at the other store & brought it to Rack Solid. Within 90 minutes the hitch & rack were installed, I got a little tutorial on how to use it, they recommended Brickhouse (where I was able to feed my hungry 3 & 5 yr old), & they were even able to tell me where the local playground was so that my kids did not cause too much havoc while everything was installed! Everyone was incredibly nice & efficient (the dealer, who couldn't get it done before tomorrow, wanted to keep my car for 5-6hrs) Thanks! read more

Day before going to Tahoe I realized I wasn't going to be able to fit everything I wanted to bring in my car. Showed up at Rack Solid and an hour later had an installed roof rack. They explained the various options, pros/cons of each, and had a deep selection and inventory on hand. Prices were reasonable and a fraction of the dealers'. Highly recommend! read more

This place is a joke. The tech who came outside to look at my car for a rack installation reeked of weed and was high as a kite. I get that it's Cali and weed's legal here but you're at work, bro. Also, some of their 5 star reviews look suspect. read more

Nick is the bomb (that's a good thing). Sold us and installed a ski rack in very little time. Perfect. Then here's the kicker - I returned a few weeks later with a very old Thule bike rack that was malfunctioning. Nick came outside, disassembled and reassembled it on the spot, then showed me how to avoid the issue going forward. He refused to take any payment. So rather than sell me a new bike rack, Nick fixes my old one at no cost. Impeccable honesty and just a good guy. And to those of you who write one star reviews for these types of mom and pop businesses, stop and consider whether one star is really merited. I mean, did the business rip you off? did they sell you something defective and then refuse to take responsibility? If so, then have at it. But nearly all one star ratings I see are for petty things. Positive ratings can be the lifeline for these small businesses, so next time you feel the urge to vent your frustration via a one star review, take a few days, get some perspective, and just try to give these proprietors some benefit of the doubt. Josh read more

I want to focus on the great job these guys did. Wanted to install hitch mounted bike rack. Wrong hitch ordered so that would cost me a few hours of waiting HOWEVER, without me having to roll up my sleves and negotiate for this the service rep proactively told me they would discount the install. Surprised and satisfied they installed beautifully and gave me a great deal! These guys are legit and fantastic! read more

Spoke to someone on the phone and got quoted a price for installing a hitch that I purchased myself. Called the next day and the price jumped up $25. When I asked them why, the person on the phone was pretty rude until I heard the manager tell them that my quoted price was correct. Then he wanted me to pay for the full installation up front in order to make the appointment, which is just nuts. I suppose if you're willing to put up with bottom of the barrel customer service these guys might do decent work. But for the price that they're charging, it's not worth it for me. read more

I needed to replace a missing nut for a Yakima Roof box. A certain big box outdoor store was rude, condescending, and completely useless in helping me with this. The guy at Rack Solid (I suck and didn't get his name) helped me out in less than 30 seconds and was super friendly. My car rack and roof top money will all be going to Rack Solid from here on out!! read more

Sold me the wrong bike rack. When I returned it, wanted to charge me 15% restocking charge. The guy saw my car, said it would be fine. Gees. Supposed to be specialists. read more

I purchased a Yakima Load Warrior system with 18" extension from Rack Solid for my 2014 Ford Edge. On the phone (Coronavirus precaution) they were extremely patient and informative. I had one slight hiccup with the installation which was quickly solved. Sasha is the Rack Meister! 5 Big Stars for this business! You can be assured of competent, reliable and friendly service from Rack Solid! read more

Great and personalized service from start to finish at Rack Solid. I arrived with my three year old in tow for the install so the clock was tickin' but they were efficient, still answered every one of my silly questions AND had an awesome playmate in their sweet dog August to entertain my little guy. Can't wait to have years of great use of our new rack and this team to troubleshoot with as we go. Thanks Rack Solid! read more

Just had a call with Rack Solid, and not sure who I was talking to. I am in the process of buying a new car and have the option of purchasing with or without roof rails & cross bars, but I wanted to double check the inventory of cargo boxes that would be compatible with the Mazda hardware. I had to continually keep digging and asking very specific questions in order for the person on the phone to look up any details and try to help me out. In the end he didn't tell me about any inventory and just said "yeah...um...I guess there probably shouldn't be an issue with finding a box," which didn't really alleviate my uncertainty about the whole situation. Felt like I was pulling teeth and inconveniencing him with my questions. Pretty disappointed after reading all the positive reviews! Not sure if I will be purchasing from here when it comes time. read more