Unprofessional before I even walk through the door
TLDR:…read moreThey are more concerned with protecting themselves than the comfort of their customers.
CMX offers free consultations on their website, which is not true. I sent them an email a couple weeks ago asking to book a consult and never heard back. When I called them last week, i was told by the gal who answered the phone that they do not have access to their email inbox, nor do they offer the free consult. This was the first indicator that these folks might not be very professional, but I gave them the benefit of the doubt.
They do charge a 50.00 consult fee, but deduct it from the price of your service if/when you choose to do a service. So, I booked a 30 minute consult for cut and color with Clod with a second appointment booked for a week after, assuming the consult went well. She did also let me know that she would be sending me a new customer form to fill out and an invoice for the 50.00 consult.
On the morning of my appointment, I read through the forms I was sent by the salon. The first form is essential a release of liability that states in part:
"By receiving a color service at CMX Beauty, I understand and agree to the following:
I understand that products such as dry shampoo, root sprays, temporary color, oils, or heavy styling products can create a barrier on the hair and may prevent the color from properly penetrating or fixing to the hair.
I understand that this may affect the final result, including uneven color, lighter results, or reduced longevity.
I understand that CMX Beauty is not responsible for color results affected by product buildup, previous color, box dye, or any prior chemical services.
I understand that a 50% deposit is required to secure my appointment and is non-refundable if I cancel or reschedule within 24 hours.
I understand that CMX Beauty does not offer free redos or guarantees on color services.
I understand that any adjustments, corrections, or changes after my appointment will be considered a new service and will be charged at full price."
This was the second indicator that this salon may not be the professional place that I was seeking. I have NEVER seen anything like this from a hair salon, let alone before even meeting the colorist who would be doing my hair for a consult.
I also did try to pay the 50.00 invoice, but their online bill pay service was not working. I tried to call a few times, but no one answered and their voicemail asks you to send a text instead.
I went to the salon's website hoping to find more information, and what I found was a review from the end of July from a customer who explained that she had her scalp burned when the same person that I had a consult with did her color, and she was a repeat customer.
All of this frightened me, and I continued to call and text. I requested a call back, but instead, the person who replied said they could not call me because they were "in class at college." This was 30 minutes before my appointment.
When I texted back all of these concerns, and said that if we could not have a conversation, I wanted to cancel the consult and cut and color appointments, they seemed to be concerned only about the 24-hr cancellation policy and resent me the invoice. So they had enough time to send me the invoice, but not to have a phone conversation with me. They said the that invoice was sent automatically, which I do not believe as it was sent within a minute of me saying that i wanted to cancel the appointment.
There was no response for the next 40 minutes.
Then, about 30 minutes after my appointment would have started, I got a lengthy text letting me know that they would be canceling my appointments because they felt it would be best "not to move forward with your (my) appointments."
They also stressed that the liability form is required to "ensure expectations are clear for both our clients and the salon before any service is provided."
Then the person continued, "at this point, we don't believe we are the right fit for you, so we will be canceling your appointment and will not be rescheduling."
I'm sharing this review because this was my experience BEFORE I even walked into the salon. It can be tough to find someone you trust with your hair, and it should be a professional AND relaxing experience. This was the complete opposite, and I want to warn others who are considering giving these folks their business.