Patience: After I had my car accident, an extremely tactless tow truck company picked up my…read morevehicle. Almost a week later Moody's called me to ask where my car was, because they hadn't seen it or heard from the tow truck company about when it might be coming in. Come to find out, the tow truck driver had just dropped it off in the Moody's lot, chucked the keys in it, and never told anyone about where it was. This delayed the repairs by five business days and left my car at risk of being stolen. Moody's, however, handled this situation with grace and empathy towards me, and I appreciated their unabashed frustration towards the tow truck driver, because I too was livid at him, and it felt nice to have that solidarity after such a terrible week. Professionalism: It seemed like Don from Moody's called me every few days to update me on my car (and this was through the holidays). He never spoke down to me, at me, around me, or through me. He spoke with me like I knew something about cars - this doesn't always happen as I'm a small, young-looking female. I appreciated them for treating me with respect. Customer service: when I picked up my car, the lady at the front desk couldn't have been kinder, more thoughtful, or more friendly (also the Moody's space could have been a doctor's office, it was so clean and modern - nothing at all like the "car repair shop" image I think most of us have). Also, I think she might have been Mrs. Clause in another life, because she all but hugged me and offered me cookies - that's how comfortable she made me feel. I so appreciated that the process of getting my car back was easier than I ever could have imagined. Quality repairs: I couldn't be happier that Allstate chose Moody's as their preferred auto body repair shop. At first I was so irritated that I had to drive all the way to Biddeford, but in the end I'm happy to have used them. I have no doubts that my car is back to working order! But: In reality this is a 4 1/2 star review NOT a 5 star review because about a week after having my car back I realized that all the plastic nuts that locked the lining of my trunk down and in were missing. Obviously they had been removed when Moody's put in the new trunk, but never put back. Now the lining to my trunk is just sort of laying there unattached. It doesn't impede driving or even the use of the trunk, and it's nothing I can't fix myself (but I shouldn't have to), so Moody's misses the mark just slightly by this oversight.

My husband has a 2012 Prius in mint condition. Ten years ago a deer hit his rear passenger door. We…read morebrought it to Moodys, they repaired after two tries. Fast forward 4 years and that spot began to rust/bubble over the wheel well. We brought it back to Moodys who refused to honor their lifetime guarantee work saying the rust is due to age. There is not another spot of rust anywhere on the vehicle to this day. Shame on Moodys. We will never go back there again.

I was attracted to this business by the sign out front that says "rust repairs". I had work done…read moreand a component of the body replaced by "an employee" of this business, or so I was led to believe. One month later, the paint on the hood is bubbling. Phil Menard, "the employee", said he would fix it. Two missed appointments by Phil and I'm greeted by the owner, Charlie. He said he would fix the problem but I'd have to pay him. Ridiculous!. I stopped for rust repair at a business that I expected would take better care of my needs. Am I supposed to know that Mr. Fogg was on vacation and that his "employee" was taking money under the table? I think not. Shady dealing here my friends!

So our experience with Champion was kinda by default the first time, there are very few auto body…read moreshops that can take care of a Class B RoadTrek, so we drove 45 minutes to Arundel to get our beloved Zelda (our camper) to get the best care after a minor mishap. We dealt with Calvin, mostly, although the whole team is great. After the experience with Zelda, we also returned to get my stupid accident on my 2022 Prius taken care of (I literally left the hatch back up and tried to back out of the garage). Not a huge deal, but a total pain; and the Champion team took such great care, got the car fixed, record time, no issues, insurance happy and I'm happy. There are a lot of auto body shops - sometimes it feels good to find one that is honest, ethical and timely.

Bought a 2023 Tacoma from a dealer in Topsham. Had some pretty deep scratches on the hood and a few…read moresmall ones on the roof. Dealership agreed to have the hood repainted and roof repaired. Dealership indicated that Champion is great to work with. They did an outstanding job. Would recommend them anytime. Luke is a great guy. Easy to speak with.

Just bought a new Maxima. Put the deal together over the phone with Joe Flammia, who is the…read moregeneral manager of several Prime dealerships. Joe was great! I felt like I bought a car and made a friend; I'd be delighted to work with him again, which is why my rating is 2 stars, not 1. After agreeing with Joe on a price, I called to put a deposit on the car at 2:00 in the afternoon, and left a message for my salesperson (Adrian) stating that I would like to put a deposit on the car and pick it up the next day. Adrian never called me back! I had to call again the next morning. At that time, Adrian was not available, so I spoke with the Sales Manager. He took my deposit, but would not transfer me to the finance department, but rather insisted on having Adrian call me back. He could not get off the phone fast enough. This was frustrating, as I wanted to pick up the car that afternoon, and wanted time to compare finance rates with my credit union. I have never had so much trouble trying to spend money! Skipping several frustrating hours of trying to negotiate Prime's terrible phone system, not getting the answers I was asking for, and waiting for people to not call me back, I arrived, as scheduled, at 5:00 that afternoon to pick up my new car. It was still on the lot, dirty, with writing all over the windshield. SO, after they tried to sell me paint protection for $4,600, I had to wait for my new car to be cleaned, then I had to wait for a new inspection sticker, then I had to wait for Adrian to fill it up with gas, then Adrian realized that it was missing the spare key and the owner's manual. Adrian blamed all of this on a 1.5 hour power failure earlier in the day. I wasn't aware that it took electricity to scrape writing off a windshield, or to initiate standard delivery proceedings with 27 hours advance notice. Adrian said he would order the owner's manual and extra key, but I would have to return to the dealership to get my extra key programmed. This was the icing on the cake for me. I live an hour away, but apparently my time has no value to the folks at Prime Nissan. It took one week to get my extra key, and four weeks to get my owner's manual. After my key was programmed, the service department never told me my car was ready; I had to go to them once I realized my car was no longer being worked on. As for the owner's manual, I only received the owner's manual, not the full complement of books (service manual, navigation manual, etc.) and the snazzy folder to hold it all. I called Nissan Customer Service directly and they are sending the appropriate materials directly to my home; I am all done with Prime Nissan. In short, this was one of, if not the, most 'un-customer focused' buying experiences I have ever had. My recommendation: if you can deal exclusively with Joe Flammia, you'll be happy. Otherwise, I suggest another dealer - almost anywhere would be better... That said, I do LOVE my new Maxima!

My Mom bought a Volvo here and it's been nothing but a nightmare since. After buying it, the Volvo…read morebroke down *several* times and after having them "fix" it, it broke down again. We had an issue today with the tire and brought it to our mechanic and he said the tires are all unsafe and wouldn't pass for an inspection and we've only had it since October. He actually told us the tire could explode because of its condition. They had an inflated list price for the car, the sales paperwork was screwed up and the communication through the whole process was very difficult.

Writing on behalf of my mother…read more A very unfortunate incident with a 4x4 post just below the sight line of the car left the two doors on the passenger side of her car badly dented and scraped up. The cheapest estimate from a body shop was north of $4000. Autosy Auto Spa came to the rescue! For much cheaper, they were able to make the car look so much better - for nearly a tenth of the price they did 80% of the work. They were honest, forthcoming, and did incredibly detailed work. They have earned my mom's business for the rest of her life, no doubt. I would recommend them for anyone with detailing, scratch repair, or paint matching needs in a heartbeat. Go visit them and let them know what you need. They will tell you the truth and do good work for fair prices. TL;DR: Autosy Auto Spa is awesome!

Took really good care of my parent's car!…read more Needed a thorough interior detailing done and Autosy handled it extremely well. Came back looking like new.