All of my interactions with their personnel were friendly and professional. My car was a total loss so I did not have any repairs made; the car became the property of the insurance company. read more

My front bumper needed total replacement which they took care of with professionalism & quality repair. Convenient extended hours too!

The best service and very fair prices! I am VERY happy with the service I have received today. I even purchased my own part and they repaired and installed it, which saved me a good amount! I am a customer for life, and highly recommend this company if you are ever in need of their services. read more

I chose to bring my vehicle there after an accident and after 2 weeks without my work vehicle I got it back with a bad front end alignment and paint that didn't match the rest of vehicle. My fender that got replaced was so obvious that it had been replaced by the misalignment of the fender and mis matched paint. Paint is white but made the rest of my vehicle look yellow compared to the new fender. They asked me to bring it back out of embarrassment on there behalf but if they can't fix it right first time I'm good! 2 weeks I lost money while they messed up my vehicle. Shop around!!!! read more

I recently stopped in to RP BELL for an estimate on some damage to my truck following an accident that I was involved in. Upon arrival, I was greeted by Cassie, who performed an immediate estimate. She was polite, professional, and extremely knowledgeable on what needs to be repaired, timetable for repair, all details of working with the insurance company, as well as arranging a rented replacement vehicle. All aspects of the repair went very smoothly, and in a very quick timeframe. I would highly recommend RP BELL to anyone needing body work on their vehicle. read more

Absolute scam of a company. Do not bring your vehicles here. Lets start off with my own faults: Told everyone in the place while walking out the door that their company was a joke. Also informed the 2 men outside smoking that if they work on vehicles, they should really understand electronics and how they operate inside vehicles. This was heavily exaggerated on by the employees to the insurance agent in charge of my case. Was also yelled something from the shop by one of the workers, but didn't hear nor care what they had to say. I was told by this company, that my Air Conditioning issue "was like that when it got here..." Well one would only assume that bringing a broken car to a repair shop would warrant an actual repair on said vehicle, but I guess whatever you can do to keep that thin line from tipping over into "totaled" means your company profits and everyone else gets screwed in the process. Firstly, this vehicle was struck directly on the drivers side front wheel. RP Bell refused to do an alignment until I arrived on Friday, and demanded one. I was told "We looked at it, and it doesn't need one." And yet there was no balance check, no alignment, nothing. Checking with physical eyes is apparently acceptable enough not to give a car an alignment when it was involved in a direct wheel impact. This alignment was done that day, as requested. After having to drive up there to physically deny the car myself. My word over the phone was not good enough for RP Bell. It took me traveling 2 hours round trip for them to take me serious enough to give the car an alignment. Secondly, the wiring issues. 2011-12 Chevy Cruze is notorious for electrical problems. Most of these problems occur once a connection has failed. What happens, is the electrical charge bounces back, and fails to hit a capacitor built into the circuitry of the electrical boards. Once this capacitor reaches it max, a fuse blows. Much like a light filament in a lightbulb. Chevy, failed to make the proper capacitors to channel the back charge. This causes other units on the car to fail. I tried explaining this to the workers there, and was met with snide responses of "We are an autobody shop, electronics have nothing to do with that". Humm, with every make and model car past 2016 having built in cameras, sensors, alarms, and not to mention Tesla being one giant computer, I find this very hard to believe. Electronic Engineer and Automotive industry go hand and hand now. You do not go through any training now a days without gaining knowledge on electrical components in vehicles. Their "repairs" that they did do, are already coming apart on my car. Both areas under the headlight and not secure to the frame of the car. The right side panel is cracked directly under the headlight where it SHOULD clip on. I was pleased at first, at the level of autobody work that this company did. My issues with them were entirely about the failure of giving my car an alignment until I had to fight them on it, and casting me off as a liar when I tried to explain past issues with the electronics with this vehicle. Upon leaving the store, I informed them all in a very loud manor that their company was a scam and a joke. It was rude, but warranted by the abhorrent behavior I experienced. Never in my life have I even been rude like that, but I'd gladly do it all again. This "good enough" mentality at the shop is unacceptable. 92 Honda or 2019 Tesla, a customer is a customer. The current state of my car, will need atleast another 1,000$ in repairs to fix properly. Not to mention the fact that it is already on its way to another body shop to finish up the job this one failed to do. Beyond disgusted at the level of customer support this company has. Beyond disgusted at their employees blame shifting to get out from under something that should be THEIR responsibility. If you can't fix it, then its up to YOU to bring my car to someone that can. I understand you do not possess the necessary equipment to run a full vehicle diagnostic on the car. I understand those are IP claimed BY Chevy themselves, and only Chevy can do them. But I DO NOT appreciated being called a liar when I am trying to explain this to you. Your 2002 emissions code machine will NOT pick up electronic failures. Only Chevy can do that. So why wasn't my car at Chevy? Why am I picking up my car after a solid week of you having it, when I had to fight tooth and nail just to get you to preform an alignment on it? When I had to travel to Saco Maine JUST to get you to do an alignment in the first place? Car looks nice, upon bringing it to Chevy in Portsmouth, they pointed out the autobody work wasn't installed correctly. Several missing brackets, small crack in the front skirt by the headlight on a "new" part. Had to fight tooth and nail to get the car aligned, when the direct impact was to the tire itself. And still have a slew of power failures inside the vehicle. Vehicle remains undriveable. read more

I have had Phil and R.P. Bell repair two of my vehicles! I would NEVER bring my vehicle any wheres but R.P. Bell! Fair pricing with high quality work! They were extremely helpful with all of my questions and concerns. Also the turn around time was unbelievable! I would highly recommend them to anyone looking to have their vehicle repaired! read more

NEVER GO TO RP BELL!!! Quality of repairs: shoddy at best. Customer service: disgraceful. RP Bell had my car for 3 1/2 weeks following my accident. My inspection was running out so I asked to have that done; they said it was no problem and it would be done free of charge. It wasn't done because my registration wasn't in the car (police took it from the scene). I think they must have looked for the registration, as the contents of my glove compartment were splayed all over the floor of my car. When I asked why they didn't call me to bring in the registration, the cashier told me "that would have taken time". I asked if she was joking, she flatly replied "nope". Also, after much assurance that the car was structurally sound and safe to drive (according to Geico rep. and the rude woman behind the desk), I took it to the VIP next door for the inspection to find that they not only put the two new tires on the same side of the car, they didn't tighten a single lug nut (0 out of 10!). Was told if I had made a sharp turn or tried to go on the highway both of the tires surely would have fallen off. Finally, they told me over the phone they buffed out the damage to rear bumper (all other parts were replaced); all the scratches are still there. read more

I was really nervous about taking my Lexus to a local body shop instead of to the dealership. I had two major scrapes down the passenger side. I made the initial call to my insurance company and they took it from there, working with my insurance company and even bringing to my attention another dent that needed work. The work was done when promised and you can not tell anything had been repainted. I also opted to have my car detailed after the repair since they offered a discount on detail packages when you're having work done. My car had not been that clean and shiny since I first bought it. It looked brand new! I would highly recommend them! read more