Easy to book an appointment. The office was friendly and helpful with my commercial rekey request. The office manager even sent me a reminder to email pictures of the locks so the tech could put the correct components on his truck. Technician Trey was great -- finished quickly. I would use RJ Lock again. read more

Ran into the lady at the front desk when she was unable to park her giant truck correctly at a store, covering up FOUR SPOTS and forcing other cars to park crooked. Weeks later, i happen to come in to get a key replaced and she calls me an asshole several times because of how close my parking was to her (crooked) truck. I didn't even finish handing her the money before she got an attitude, and she kept bringing it back up like she wanted me to argue with her. Unbelievable that people feel comfortable talking like that at work... If you can't drive it, don't buy it! Don't blame your inability to drive on others, and don't be unprofessional. I didn't argue, i left after i got my key. She seems miserable and a lot of complaints seem to be about her read more

Buddy locked my keys in the car Sunday evening Monday morning when I had to go to work, they came by first thing.

Called RJ up to get a quote on installing a deadbolt and they wan $95 just come out to my house and another $100 ontop of that that's such a rip off these people are con artists. Shop around. read more

Great experience with the staff. Friendly, professional and very helpful. Installation was handled on time and with great care. Highly recommend. read more

I moved into my old 1898 (new to me) house in 2016 and I called R J Lock to install four doorknobs and two deadbolts with six of the same key at that time. A young man stopped by and did the work while being both efficient and friendly! Five years later and a lot has changed, including the need to change all of the locks. I called R J again and they offered a re-key instead which saved money. Luckily they sent the same young (though obviously a bit older now) man, still friendly and efficient and apparently as pleased with the overall R J experience as I am. I highly recommend their services!! read more

Horrible horrible place Called to get quote for key Was told a reasonable price Came in she asked what it was too and told her my house and she asked where told her and then she finally told me the price No way The place I rent from could cut me the keys less than what I need Said it was ridiculous and left with word She came out said not to return and retaliated Then as I'm leaving she starts recording Nice thing is the business will be having papers sent to them for violation with recording Do not go there ever save your time energy and money read more

Wow! I went to this shop today to get some work estimates for the firm. Well to make a long story short I only got to the counter. The most miserable person I've ever been confronted with was on my case before I could ask my quick question. Would you be able to fix my lock on my vehicles! So I asked him if I'd said something to offend him? You filled my car park up with that damn bus, sorry I thought, but I'm a Customer with a quick question on my work round at 8:00 would it be to much trouble. Basic grunts communicated the ignorance of this person, I said tell you what I'll take my business somewhere else where they would appreciate a customer at the counter. Suppose he was rejected last night, with a look like that I'd kick his ass out of it too! No recommendations here GRUNT, grow up. read more

I went into the shop to price an item for my home. Most of the staff were not very hospitable besides one younger guy who was really helpful. The store looked disorganized and cluttered. The showroom floor is literally a concrete room. A pretty terrible experience. read more

we really like it here. we get all of our keys made here and anything we need a lock smith for. the owner is a really nice guy and always very helpful. my wife really likes him, they are born the same day, lol read more

AMAZING customer service!!! Half the price of the dealership, they came to my house right away and programmed the key. They gave me cheaper options, dealt with my million questions and phone calls. They saved us time, trouble and money!!!! Thank you so much!!!!! read more

This was the worst experience. It took almost 6 weeks to get 2 outdoor gate lock (apparently a special order item) and 50 keys made. The communication with them is horrible. They told us one date and then the customer has to call to find out why that date has come and gone. Then the next date comes and goes and you have to call again. If I had a choice I wouldn't deal with them again but the keys are "do not duplicate" because it is for homeowners association so I have no choice. Would not recommend this company AT ALL! read more

I called to get a lock put on my home and the girl was very kind...She told me the cost of service and scheduled me the next day. A guy named Tray came and did a great job! He was very sweet and I would recommend R J Lock and Security to anyone! A++++ read more

Absolutely horrible customer service and no morals or ethics. They will make a dollar any way they can. I went online friday to schedule a budget rental truck for Saturday. The pick up is at RJ. I get my confirmation and believe everything is set. I setup helpers and plan the whole move. Saturday, one hour before I am scheduled to pick up the truck a very rude woman calls from RJ and says she doesnt have a truck available. I try to explain that I was counting on the truck and ask her why am I able to schedule a pick up for a truck when there are none available. She rudely just repeats that she just got in and doesnt have a truck. I start to say that I will just rent a truck from somewhere else and she hangs up on me just as I speak the words. Here is where it should have ended and I would have let it go and never do business with RJ again. However, Monday I see a debit on my card for $50 from Budget. After my experience with the rude woman at RJ I immediately call budget to find out what is going on. Budget informs me that RJ said I never showed up to pick up the truck. (So apparently this rude woman from RJ decides that after telling me she doesnt have a truck she wants to make a few dollars and puts in the system that I didnt show up just for spite.) Wow! I explained the whole situation to Budget and Budget refunded my money thankfully. I tried to call RJ and speak with a manager to inform them that this woman is not being a good representative for them but what sounds like the same rude woman from Saturday answers the phone. She will not connect me with a manager and says she can take a message. Clearly a message will not be passed on by such a rude and unethical person so here I am writing a review and hoping no one else gets ripped off by such a despicable lack of morals or ethics from someone representing RJ Lock. I recommend finding another business to work with. read more