Jay, Nick, and the entire Grace team were absolutely phenomenal and an absolute pleasure to work…read morewith in an otherwise very unpleasurable water damage repair and remodel to our kitchen and basement. Their diligence, communication, and commitment to getting the job done right ensured that they will be our first call for any work we need done in the future.

DO NOT HIRE GRACE CONSTRUCTION…read more Contractor identification: Grace Construction, LLC / Jay Colley -- MD MHIC #151417 | MD MHBR #9211 | WV #WV066389 | PA HIC #PA215319 If you aren't prepared to watch over their shoulder and inspect their work, I would seriously reconsider hiring Grace Construction. Based on my experience, without constant homeowner oversight, I believe I would have been left with a substandard finished product. My experience was a pattern of poor workmanship, poor judgment, repeated rework, property damage, and a serious lack of quality control. An entire outside rim joist was installed crooked and had to be redone. The railing was visibly crooked. They left the jobsite with the concrete in the condition shown in my photos. I had to go out while it was still workable and broom-finish it myself, but I was unable to edge it due to it being too cured at that point, and I still later had to have the concrete work corrected. Wire mesh remains exposed at the surface. The concrete requirements were written into my contract, yet I had to point those requirements out when the work didn't match what was contracted. I also dealt with drainage I had to dig up myself, concrete residue and staining on my asphalt, asphalt damage, jobsite messes, and work that repeatedly had to be corrected or redone. A relatively straightforward deck rebuild dragged on for about a month with an incredible amount of unnecessary rework. To their only credit, Grace Construction was generally willing to come back when I identified a problem. The problem was that, in my experience, their corrections too often led to another problem, another correction, or ultimately required a third party to correct the work. Being willing to fix mistakes is appreciated. Having to repeatedly fix the fixes is not quality control. They are more worried about other job sites instead of the one they are on. They will drag your work out to prioritize other things. There was plenty of lip service about quality and providing a great customer experience. My issue with owner Jay Colley and Nick, who was presented to me as their project manager, isn't personal--it's performance. I experienced repeated poor judgment and failure to catch obvious problems before I had to point them out myself. When the homeowner has to provide the quality control, that's a management failure, not a personality conflict. Grace Construction eventually tried to resolve the accumulated problems I considered acceptable. Despite everything, I was prepared to move on. Then they came back. During a return visit, Nick drove into the edge of the neighbors and left ruts in the lawn. I was ready to take my lumps and let everything go until Nick was sent to "oversee" the repair (whatever that means in the scope of this "company"?). That's when you will see pictures of the ruts left in my neighbor's yard, which Nick responded to with a sarcastic, dismissive attitude, as did Jay via text. He refused to answer the phone. Not that any of it needs explaining, but the neighbor had hired someone to come to his home and help with some street water diversion that was impacting his property. It had been there two days when nick drove over it. Again, to the point that a little situational awareness and attention to detail would avoid most of their problems. After everything else, another instance of carelessness with my property was the final straw. Everyone makes mistakes. This wasn't one mistake--it was a pattern. I have extensive photographs and communications documenting this experience. If you hire Grace Construction: watch everything. Check everything. Protect your property. Don't assume something was done correctly just because you're told it was. I would never hire Grace Construction again. Contractor identification: Grace Construction, LLC / Jay Colley -- MD MHIC #151417 | MD MHBR #9211 | WV #WV066389 | PA HIC #PA215319

Itamar was prompt and professional. He arrived very quickly and his work was impeccable. I highly…read morerecommend Itamar!

Worst ever! They quoted me a price just to come out and gave me an ETA of 30 mins. An hour later I…read morehad to call back and get delayed another 10 mins. Then he looked at my standard issues lock and told me he would have to break it off without even giving any effort to not break it. He quotes me almost $200 which did not include a replacement lock and tells me that my rental office will just have to replace it when I call and tell them I was locked out. I could have done what he did had I known that was going to be the outcome! Sure it's my fault that I locked myself out but I have a toddler and it's hard to remember to keep my head on straight SMH but if it should happen again I will not be calling this place!

Super quick service, decent pricing. I live on the 4th floor without an elevator and they did not…read morecharge per flight of stairs like some companies. I highly recommend this small business.

We messaged them yesterday and they came the next morning on time at 7am to finish up our remaining…read moretile backsplash. Jerson and his brother were communicative and professional the whole way through. They completed the job quickly, finishing in 3 hours and cleaned up very well. It looks amazing! Highly recommend!

José called me after I had been searching for help to get my car unlocked after having an anxiety…read moreridden morning while in a meeting and at a dog clients house to care for their dog. While packing my car I left my keys that are attached to my wallet in the back seat. Jose communicated amazingly and was even available via text. He arrived within 20 minutes. The customer service, price, and timing I truly was in need of after a roughy start to my day. I will be saving Jose's contact to in case I need a car locksmith again(hopefully I don't). I will also be referring him and this company to my network if they're ever in need of any locksmith services.

So fast and very good service, thank you so much, Mr. Leo Liran Zuker we love you so much.read more

My fiancé and I both left our keys on the table inside our apartment--along with the extra set our…read morepet sitter had just returned. Not knowing what else to do, we scrolled through yelp and started making calls. These guys were the first to have a real human answer the phone. (Pro-tip: The yelp email for quotes took ended up being faster than individual calls as almost every place I messaged called me back within seconds, so if you are locked out and reading this, definitely try that). Ultimately it wasn't just the real-live human that made us choose this business, but also that they were close-by (another place with more and higher ratings is based out of NoVa and it takes at least an hour for them to even get to DC) AND they also quoted us the cheapest rate. The lady on the phone was kind and the man who came and ultimately unlocked us was fast and walked us through each step--our doorknob was installed upside down so he said he'd try not to but if he had to break it that would be an additional charge (new doorknob and install)--it didn't ultimately happen but I just really appreciated that he was up front about each step and stage and what he was doing and why. I hope I never need them, but if I did I would call them again!

They were fast and prompt but charged $200 to open a door in 30 seconds. An absolutely outrageous…read morecharge for such simple work. Talk about taking advantage of your customers.

This review reflects only my personal experience and opinion regarding my interaction with one…read moreNational Key & Lock technician on July 1 and July 2, 2026. It is not a review of National Key & Lock as a company or of any other employee. July 1, 2026 I had a scheduled appointment with a National Key & Lock technician through my American Home Shield/Frontdoor home warranty plan to have rekey service performed on my home. Before the appointment, I received written information from American Home Shield explaining that the rekey service included: * Rekey up to 6 keyholes * Provide 4 identical copies of new keys * Each key will work on each keyhole that has been rekeyed * Test the new keys to ensure functionality Based on that information, I understood that the rekey service included four identical copies of new keys. When the technician arrived, he asked how many doors needed rekey service. I told him there were three and showed him two of the doors, explaining that the third door was located in my basement. The technician then asked for my keys. I went upstairs and brought down my original house keys on a keychain. When I asked why he needed them, he told me he was going to copy them. I explained that I had requested rekey service through my American Home Shield/Frontdoor home warranty plan. The technician then told me I would have to pay $15.00 for each new key. I explained that this did not match the written information I had received from American Home Shield and that I was requesting only the rekey service included in my coverage. To avoid any misunderstanding, I contacted American Home Shield before authorizing any work. During our conversation, the technician stated that this was "between him and me, not them." I requested a callback from American Home Shield so I could verify my coverage before proceeding. Throughout our discussion, I repeatedly explained that I was requesting only the rekey service included in my American Home Shield coverage and was not requesting any additional keys or services. The technician then left my home without performing any work. As he walked toward his vehicle, I asked, "Are you leaving?" At approximately 4:01 p.m., I photographed the technician as he left my property and entered his vehicle. During our entire conversation, my nephew was seated in my dining room and heard the discussion, including the conversation regarding the proposed $15.00 charge for each new key. July 2, 2026 The following day, I received a call from an American Home Shield supervisor. I was informed that the technician had reported completing the rekeying of two of my doors and that the third door could not be rekeyed because there was no key. Based on my personal knowledge, no work was performed on any of my doors, and none of my locks were rekeyed. American Home Shield advised me that another locksmith would be assigned to complete the rekey service at my home. Had I not reviewed the written information provided by American Home Shield before the appointment, I may have believed that I was required to pay an additional $15.00 for each new key. Because I reviewed my coverage beforehand, I understood what my American Home Shield plan stated was included in the rekey service. This review reflects only my personal experience with one National Key & Lock technician on July 1 and July 2, 2026. Other customers may have different experiences.

I requested rekeying last night and got an immediate response that fit my schedule the next day…read more The gentleman who performed the services was very nice, explained a few options and had it rekeyed in a matter of a few minutes. Would recommend them for any locksmith services you may need.

This is the 2nd time I have hired the Alvarez brothers. They are so reliable and go the extra mile…read moreto ensure that the work is done correctly. The pricing is extremely reasonable and the service is amazing. I hired them to replace my old solarium French doors because one of them was damaged by strong winds. There was a problem with the measurements of the new door and they found a way to still install it. I also hired them again to haul away some trash from a different project. Because no one else could get to me in time. I will definitely keep them on rotation for my house projects.

Horrible experience. They made a huge mess and then refused to clean it up. I'll never hire them…read moreagain.

Excellent service and the lockout was done quickly. Would definitely recommend to others .Thank youread more

Their website says that they work in Kent County, MD. The receptionist first told me that…read morethey"didn't have any technicians working in my area," and when I told her it wasn't urgent and that I could schedule at their convenience, she hemmed and hawed and finally said they couldn't make my kind of key fob. I live in the country and I'd bet her technician said he didn't feel like driving to our place outside Chestertown. Just be honest.