Wasted all day going back and forth finalizing things for a car purchase. Price agreed upon and…read morejust wrapping up financing. Once everything was provided, got a text saying the car was just sold to their "sister" location. Typical car salesmen. No ethics. No morals. Avoid this place.

What a terrific experience!…read more After having had a horrible experience with Rohrich Cadillac, I thought I would give Mercedes Benz a try to see if the service and product was better. I was blown away by the Mercedes product and by the customer service experience at the dealership. Lyndsie was our sales person and she is professional, knowledgeable and easy to work with. She found the vehicle that I wanted and had it into the dealership and ready to go in under 1 week. The purchase process was easy and the employees take all the time you need to make sure you understand everything! We will be back again!

Car was obviously having issues b4 i got it. Check engine light was on within 2 weeks of purchase…read more And of course, they cant find anything and dont kno why the check engine light is on. A week or so later the light is back on. Now they can finally read the code and of course a good chunk of it isn't covered. Mind u I just made my 1st car payment a few days ago. 500 dollar bill!!!!! And I get well these two things are covered and these two aren't. Yea I bet. How convenient. Never tf again.

I bought a used Kia from Jim Shorkey Kia in May 2025. I was assured by our salesman (Nick) that it…read morehad been through a Kia inspection in OH and a second one when they took possession in PA. He was so positive it would pass the state inspection that was up in Aug. he threw the first one in for free. So August rolls around and I'm given the run around from the service center so I give up and go to my trusted mechanic who FAILS it. So we take it for a second opinion and that shop FAILS it. Said the frame is so rotted one pothole and the tire rod could snap and he advised us not to drive it in the highway. Jim Shorkey kept our car for longer than we had owned it, then charged us hundreds of dollars for the repair that they should have caught- TWICE. Then to add insult to injury they finally did the inspection and overcharged us for a "much needed" reflector on the bumper that apparently wasn't necessary when they sold us the car with it cracked. I know used cars have issues but this car should have been scrapped for parts. I will never ever buy from Jim Shorkey. EVER. Take your money elsewhere and get everything in writing!!!

I went for a recall on my car, they fixed it timely and were polite when I scheduled. I liked how…read morethey sent me a video when my car was done. They didn't lock the doors in my car when it was sitting in the lot, which I definitely didn't appreciate considering all of the things I keep in my car and just anyone could go in? It's also a busy area.

DO NOT GET YOUR CAR SERVICED HERE. They will play around…read morewith your car all day only to tell you it's fixed when it isn't. I dropped my car off the night before for a fuel pump recall and an A.C. recall, (something you'd think they'd be familiar with considering it's a recall). I received a call saying Im able to pick my car up after they claimed it was "fixed". It's not. The AC still doesn't work and who knows if the fuel pump was fixed. This isn't the first of issues I've had with these guys either. Save energy and time by going to another Honda dealership for your service needs, because this one will lie to you and not fix your car. Posted April 23rd, 2026.

We were Benson customers and were really satisfied from the experience and we received while there…read more When Benson closed, we tried another Lincoln dealer for service and were disappointed in the experience. When it was time to get a new car, we were thankful to find Walt at Shults. Walt took care of us at Shults just like he did at Benson. He helped custom order a vehicle. Unfortunately an injury took him out of office when the car was delivered and Kris swooped in and took over. Kris went above and beyond to accommodate us for a pickup and spent considerable time answering all of our questions. He was patient with us from start to end. When we arrived to pickup the car, it was clean and ready for us. The paperwork was also prepped and ready to sign saving us so much time. He set us up with Jordan who spent literal hours helping us set up and learn the new vehicle. Shults Wexford might now be as convenient of a location as Benson was, but we couldn't be more pleased with the experience with them overall.

I bought a used truck from Shults Ford 6 months ago and still dont have the title. I cant get…read moreplates or sell the truck. No call backs from voice mails or solutions offered. Not happy with my experience.

I am beyond frustrated and unhappy with Baierl Acura. I have been trying to make a service…read moreappointment with them since June 2025. It is now almost August. I call and get an automated voice. I can't leave voicemail. I can't talk to a human. I am referred to the online booking, but I can't use that due to the nature of the car issue. I have called, I have texted, I have left voicemails. I have paid for maintenance plans that I cannot even use because they are unavailable. This company bills themselves as higher quality and higher level of service. They always ask for 5 stars, saying that anything less than that is considered to be a failing grade. This experience is a true failing, and it appears that no one cares.

I recently bought a new car from here. I had a small issue and these people refused to make it…read moreright. I contacted my salesman and two managers and they chose to do nothing about it. This place has terrible customer service.

Leased a 2020 VW Tiguan during the Sign and Drive event and couldn't have been happier with the…read morecustomer service! We worked with Mike H. (sales) and Dave (sales manager) over two days and were able to get the monthly lease $$$ we needed, no money down and a discount on the resist-all treatment. Mike and Dave were the nicest guys ever and made the experience transparent and even fun. They found the model we wanted and had it driven up from South Hills and there was no pressure to take on a more expensive model. I would definitely suggest working with them as once we had the paperwork straight, we had our car within a day and its everything we wanted. Thanks to the guys at North Hills and we will see you again!

I took my car in for service, inspection, and an oil change on a Friday. The shop recommended…read moreadditional maintenance, including new tires and brakes, bringing the estimated total to about $3,600. They told me they'd prefer the car to stay because the cords were showing on the inside sidewall of the tire and said the new tires wouldn't arrive until Wednesday. They gave me a loner car in the meantime. Thankfully the tires arrived sooner and I got my car back on Monday. When I picked up my vehicle, the final bill was about $4,600 almost $1,000 more than the original estimate. There was no prior notice of these additional charges. They linked them to the original service request. After driving the car less than five miles home, mostly through a 35 mph zone, I parked it in my garage. The next day, when replacing my EZ-Pass, I noticed a significant chip in the windshield on the passenger side. I contacted the service center within 23 hours of pickup, but they refused to take responsibility, hiding behind the excuse that it had been off their lot for over 24 hours. Instead, they told me to file a claim with my own insurance. Beware of this shop. They inflate prices without warning and refuse to take responsibility for damage that happens under their watch. Their dishonesty and lack of accountability make it clear they do not value their customers. If you care about fair pricing, transparency, and the safety of your vehicle, take your business elsewhere.

I have been driving Alexus for 19 years. I lived in the South Hills all those years and dealt with…read morethe Lexus dealer on West Liberty Ave. Never once did I have the totally positive experience that I had today. I dealt with Chris Decker and he was wonderful to work with. I'm so glad this is the dealership I'll be working with from now on. Toni Ruth

I do not recommend this place. The customer service is by far one of the worst dealerships I ever…read morehad to deal with. The salesman started out great until I wouldn't finance through them. Or didn't make the sale happen right away. Don't ask for management because they refuse to help either and it will take til you push to even get someone to reach out to you. Instead they will light you up like I have never seen. Hang up on you and tell you they are done with the deal. Definitely not a dealership I would ever want to work with again! I get this place is about making money but dang that's all it's about they do not care about their customer. I am just speechless.

I've been taking my ATS (which I bought at another dealer which has since closed) to Baierl for…read moreservice for 3 years. Always easy to make an appointment, either online or with a phone call, and the people in the service dept are always so helpful. Not to mention the drivers who drop me off at my office a few miles away and then pick me up when my car's done.

I have no complaints. I scheduled maintenance. I showed up. They performed the service and I left…read more I had a coffee and a clif bar and worked while I waited. Probably could argue it could be faster, but, bring something to do and you'll be fine.

Stop searching now and go straight to Wright Nissan Auto!…read more We had the best buying experience at Wright Automotive in Wexford. Sales manager Zack knew we were coming to see a particular vehicle and had it up front and ready for a test drive. Impressed with their communication skills and readiness. Holt was our salesman who was outstanding! Professional, knowledgeable, friendly and in my case, very kind and patient! The whole team from Zack to Holt to Chris in finance went above and beyond to find the best options to make it work! Not to mention I have a beautiful bright red 2019 Jeep Compass as my new SUV. I moved up from a sedan! Even though we live across town we will go there for any maintenance and definitely amy new vehicles in the years to come. I would also say they are still a family-owned business which their demeanor and salesmanship show. Willing to spend as much time as you need. They receive our highest recommendation!

1-Star Review - Wright Nissan / Nissan USA…read more I'm writing this to warn others and hold Wright Nissan and Nissan USA accountable for how they've handled my sister-in-law's vehicle issue. She brought her car to Wright Nissan because it was running sluggish. The mechanic there looked at it and told her to "just drive it for a few more weeks." That advice caused more damage -- the radiator fluid leaked into the transmission, completely ruining it. When the car was brought back in, they admitted the radiator had failed -- but then refused to cover the repair under warranty, claiming the problem was with the radiator, not the transmission. That's absurd -- the transmission on a five-year-old vehicle should be covered, and their own bad advice directly caused the failure. After multiple calls, my sister-in-law reached out to Nissan Consumer Affairs, hoping they'd do the right thing. Instead, she got a canned response from corporate saying: "I regret to hear that we were unable to give you the outcome you hoped for, however the decision remains the same." Meanwhile, Nissan's public relations team posted a fake-friendly comment asking her to "DM with more details" -- after already reviewing and denying her case. So, they publicly pretend to care, but privately refuse to help. This kind of dishonesty and corporate gaslighting is why people have lost faith in the Nissan brand. Wright Nissan's negligence caused the issue, and Nissan USA refuses to take responsibility. If you value integrity, accountability, or basic customer care -- take your business elsewhere. #Nissan #WrightNissan #ConsumerAlert #LemonLaw #DishonestDealership #DoBetterNissan

Great experience purchasing a new car here! I was looking at CX-5s, and Matt couldn't have been…read moremore helpful. Their sales tactics are really relaxed - no pressure, online portal to tweak whatever you want, and flexibility + great deals from both Mazda and Cochran! I'd highly recommend buying a Mazda and checking out here to buy. We found that they had the best incentives and the nicest staff. I was able to get exactly what I wanted for a fair price.

I had a very disappointing experience with this salesperson and would not recommend working with…read morehim. From the beginning, the level of service we received felt noticeably below standard. Communication was minimal and there was a clear lack of effort to assist us in a professional or respectful manner. We came prepared and ready to do business with a cash purchase yet it felt as though we were not being given the same attention or courtesy that other customers might receive. What made this experience especially concerning was the strong impression that we were not treated fairly. Whether intentional or not, the interaction left us feeling uncomfortable and undervalued as customers. Buying a car is a significant decision, and every customer deserves transparency, respect, and equal treatment throughout the process. Overall, the experience lacked professionalism, attentiveness, and basic customer care. Based on this interaction, I would not return or recommend this salesperson to others.