Once again Pablo has come to the rescue! We had a pipe break in the wall and spill water all over…read morethe dining room. We quickly turned the water off to the house and sopped up the water. This happened late at night. He was out promptly the next day and capped the pipe so we could get the water on until he can come back to do a proper repair. No charge. We so appreciate his prompt response and making our life livable!

I had a toilet flush replaced and about 10inches of tubing to the shut off valve. These parts cost…read moreabout 30dollars at Home depot. They were here about 45 minutes total. They had the gall to charge me about $437.00 with tax. I was appalled. When I called to complain I was blown off The receptionist said I received a pre - estimate which I didn't. The only estimate I got was for a replacement for a toilet verbally. I unfortunately am disabled but in the past I have changed these parts myself. It is not hard. This didn't fair well on my senior Income. I have already made my complaints to others. Charlene Simons

Quality work and value for money. Great Job, would recommend. Jerry , Andy and Tim went out of…read moretheir way to get things done with City.

The plumbers arrived on time and I appreciated that I was notified in advance to meet them while I…read morewas still at work. They did a great job servicing my water heater as it needed a flush after four years. Note that I was unaware of this maintenance was even needed! My bad! Thankfully it's behind me now. I also had them look at my sink disposal and two toilets. They provided good advice about the condition of a water valve on one toilet and after discussing price options, I decided to get the toilet pumps updated. Overall, they took just over an hour for all the repairs and then explained everything they completed by taking me on a "tour" of the repairs until I was satisfied. The service was exceptional even though I had questions about pricing in which the owner Jerry was able to discuss so that we were all happy in the end. Thanks Jerry for reaching out to me! The service is exceptional.

My hot water heater in the attic gave up the ghost after 15 years of good service so I got busy and…read moredid my research. I was very pleased to find Legacy Plumbing who clearly had the best reviews for plumbing services in the Dallas area. I asked them to send their top-notch expert technician, and I was very fortunate that they sent Jason and his excellent assistant (Ricardo) to my home the next day. They carefully removed (and disposed of) my old water heater and did a beautiful job of installing the new one (it was made by A.O. Smith Corporation). The installation job required several hours but it was clearly done properly. During the entire installation process, Jason kept me well informed. I highly recommend Legacy Plumbing for any plumbing or water heater installation needs. This is a very professional company what goes out of its way to provide exceptional customer service. There was no sales pitch and no pressure. As I have always said, selecting a reputable company and high-quality equipment is important, but having it installed properly by a team of highly knowledgeable experts is the most important aspect of the job. Jason and his wonderful team did exactly that.

UPDATE Mar 2026: They did it again. Called yesterday and got the plumber to replace flush valve on…read moretoilet the next day. Yea!!! Background: Legacy Plumbing and Ace Home Services (specifically Ace Hardware Home Services) is that Legacy Plumbing is now an Ace Hardware company. Legacy Plumbing continues to operate under its own name, maintaining its 20+ year history and high service ratings in the Frisco and North Dallas areas.

Just used them for the first time to fix a small gas leak in our kitchen. Excellent work! Jerremy…read moreshowed up within an hour of us calling. He was extremely nice, professional, and knowledgeable. I ended up having him flush our tankless water heater and do a general plumbing inspection of our entire house while he was here. Will absolutely be using again.

I had my AC fixed 4/28/2026. Texas and his partner did good job. They are polite, friendly,…read moreskillful and efficient! My AC is working, so far so good... The reason I gave only 4* is that I had never received my invoice until I requested twice and then got my questions unanswered by the company. Caroline

After a week or so, the toilet began to rock a little when we sat down. I texted Chris to ask what…read moretorque I should use so that I didn't damage it. He responded by saying he'd stop by and adjust it. Cool! I added that while he was here, we'd like him to take a look at the gas connections under the cooktop. Occasionally, we'd faintly smell gas when we opened the cabinet doors. He agreed to take a look. He did find a leak and showed soapy water bubbling up around it. So I asked him to make the repair. The BIG surprise was when I asked him how much I owed for this visit/repair. No charge. I've found my plumber for life, just like I found my HVAC person for life.

Really good experience with the service. The plumber was professional, arrived on time, diagnosed…read morethe plumbing issue quickly, and got it fixed without any hassle. Clean work and fair pricing. A solid, reliable choice!

Anchor Plumbing is a family owned and operated GREAT plumbing company. They have been in business…read morein the DFW area for more than 50 years. I have had them perform work at my home and three business locations and referred several people to them. I have to say I have not had any dissatisfied work done by them personally and my referred friends have always thanked me for referring them to Anchor Plumbing. This plumbing company is first class and has owners and staff that are the best.

It says 2 hour response time. It's the next day and still have not received a response.read more

I have a pet peeve regarding your schedulers when i call for a fall or spring checkup. When they…read moresay first available is 2 to 3 months out. I say I am a member of the family plan, doesn't that give me better availability? And they reply with " no, since that is a free service". Excuse me??? I pay $15/month for the family plan or $180/ year. Since a checkup is $70 per your website and I get 2 checkups a year... I have more than paid for them. DUH !!! If I have no other service calls to take advantage of any discounts if they even exist...i am out $40/year. You might counsel them to not insult your customers intelligence. If they continue to do it, its obvious you disagree.

Very quick in response. Very easy job to replace wax seal on toilet, 50 mins start to finish…read more Charged over $250.00 for a family plan customer. Man I should have been a plumber. I know it's the whole industry. James was exceptionally friendly and helpful. Happy Holidays

I'm was skeptical that there were so many good reviews for Loop plumbing but they are true! Daniel…read moreis very nice, punctual and easy going. He does not charge a fee to come out for an estimate and his prices are very fair.

I highly recommend Loop Plumbing--Daniel was a joy to work with and went above and beyond. He…read moreprovided helpful feedback on where my DIY fix went wrong and even offered to walk me through an alternative solution over the phone. Ultimately, I decided to have him come out to fix the shut-off valve on one of our toilets, and I'm so glad I did. Daniel arrived hours earlier than expected, completed the job quickly and efficiently, and made sure I fully understood the repair. On top of that, he charged me over 20% less than his original quote. His professionalism, expertise, and honesty truly set a new standard. I'll be calling Daniel for all my plumbing needs moving forward.

My hot water heater decided to die at midnight.....I found Mark Ondras Plumbing while Googling…read more... Good reviews- so called and left a message at 6:30a on a Saturday- he called back at 7:30 and Austin was at my home by 9:30a and I had a new water heater by 12:30p. I couldn't have been more pleased. Austin was a true professional, kept me informed, cleaned up his work site & took the old heater away. They use American made commercial water heaters with a strong warranty. I thought the pricing very fair for the quality. Even better- Austin gave me the contact of the water remediation team they use- they trust this team. They came out within a few hours and we have a plan. I am very pleased with my experience with Mark and his crew. We call him again without hesitation.

New-to-me house. I first went to YouTube to watch videos about how to get the pilot light turned…read moreon. Even though I followed the steps, it wouldn't light. I saw Mark's sticker was on the water heater. He helped me over the phone. THANK YOU!

Stay far away from this company!!!…read more Leak Whisperers charged my family $3,200 to repair a single slab leak, and the job was completely mishandled. They cut numerous holes in our walls and still failed to restore proper plumbing. Instead, they bypassed and canceled two manifolds, which resulted in no hot water to our kitchen and laundry room (documented). When they returned to "fix" the problem, they made things worse by creating dead‑end lines, causing hot‑water circulation issues throughout the house and leaving multiple areas with only lukewarm water. They then attempted to charge us an additional $800 for this. After multiple follow‑ups and excuses (all documented), the company ultimately stopped responding altogether. We were forced to hire a licensed plumber to correct their work by running new lines to our kitchen and laundry room. We know we were ripped off, and I'm sharing this so others don't make the same mistake. Do not consider using this company.

Folks, it's true, Jason truly is a Leak Whisperer…read more He came out the other day because I noticed my meter was running and there were no signs of water leaks at any plumbing fixtures inside. I feared a slab leak, which I've had before. Jason showed up and within 10 minutes had pinpointed where the leak was. It was on the line between my sink and tub in the master bathroom. We talked about a reroute or digging, but since I planned on renovating this bathroom in a few months anyway, he helped me out and capped off the lines which ran underground and eliminated the leak! Truly amazing how good this guy is, and quick too! Also worth noting that he is great at communicating with you and even came on a Sunday evening to cap off those lines! Pricing was excellent as well. Thank you, so much!