I understand how important reviews are to small businesses, especially during our current climate, which is why I struggled with whether to write this one at all. I actually would have loved to give Richard a 5-star rating here because he was fast, on time, did a good job at getting stains out, and seemed like a genuinely nice guy. However, once the new tenants moved into the place, they vacuumed and picked up a bunch of pet hair and wanted it recleaned. I checked with Richard and he said that the carpet is in bad condition and there's nothing else he can do (which he already told me earlier, so that was fine). To which I responded that I would give him the landlord's number in case they want to rebook another cleaning (and because they're claiming I didn't get it professionally cleaned) and he responded with "Well the truth is I don't have anything to talk about with them, that's your issue." The tenants are claiming that I didn't have professional cleaning done, even though I did through Richard, so I do think it's also his issue. Regardless, that was such an unprofessional and rude response. I wasn't even being rude to him either, I would be more understanding if I was being horrible, but I wasn't. Too bad because I would have continued to use his services. read more

Richard was very professional and was very clear on what he was going to do. He gave instructions on how to maintain the carpets properly after he was done. For those that are buying groupons and other discount coupon sites, that's great, just realize this is hard work and business owners don't really make any money from it because Groupon takes their cut. The only way they can benefit is if two things happen: 1. You continue to be a repeat customer 2. You refer them friends and family And if you got a great deal, consider tipping! Recognize hard work and show your appreciation. Give Richard a tip if he provided a good service for you. He will be my Carpet guy for now on! Thanks! read more

I have to be honest. I made a mistake. The landlord at my complex "requested" I use a specific steam cleaner this time around. What a mistake! With a new roomie moving in a day, I reached out to Richard in a panic. Not only did he make room in his schedule for me the following day but fixed all the issues of the previous steam cleaner. My roomie was not the cleanest and there were serious stains that the 1st steam cleaner claimed 'could not come out'. Richard did an incredible job and got them out! As always he was extremely punctual, very communicative, and very professional. I will continue to use him for additional steam cleans we need going forward. Thanks Richard! read more

I called around 15 other Carpet Cleaning Companies and I couldn't not believe how much better Richard was just on the phone. The 15 other companies were rude, short, and just overall unpleasant. From the beginning, Richard was so friendly, accommodating, answered all of my questions with patience, and his yelp deal is such a great one! I wanted to give him 5 stars on yelp before he even got to our house to clean the carpets. I figured I should wait until he actually came to do the job before I rated him here.. haha So he came to the house and knocked out our large living room in an hour. He was so friendly, fast, and thorough. He even gave my boyfriend advice on how we should clean up our puppy's accidents in case it happens again on the carpet. Overall, amazing service. I highly recommend. Our carpet looks great! read more

They totally saved my life! I spilled red curry all over my carpet and they came in and got it all out. I called and left a message and they returned my call within an hour and I was able to book an appointment for the next morning. They showed up right on time, charged what they quoted me and it took exactly how long they said it would. Definitely a great experience and I'll be sure to use them again and recommend them to my friends. read more

I first hired Richard to clean my carpet back in 2017. I was very pleased with his service and wrote him a five-star review. Since then, I've had him back to refresh high-traffic areas and do a complete cleaning when I sold my house. I also recommended R&R Carpet Cleaning to several friends, and they have also been very happy with the service. I just had Richard clean my carpets again at my new home and I'm happy to say that his skill and service remain consistent. I was relieved to find that his business made it through the challenges that Covid put small businesses through in the past two years. It feels always good to do business with people that are honest and fair. Richards's prices are competitive, and his work always exceeds expectations. There were stains that I did not think would come out but once again, Richard delivered leaving my carpet smelling fresh and looking like new again. read more

I found their ad and after a rug doctor and two other cleaning services I decided to try this place. I have to say Richard was very responsive professional and friendly. He was on time asked what I had going on so he knew what treatment to use. I'm impressed with the look and the smell I definitely will be using this company again read more

Richard was great to deal with at first and did clean my carpet in 3 areas that needed it as instructed. It looked cleaner than it was and paid for it. Now the issue, I asked him to fix an area of the carpet that was not properly set in place. He wanted to charge me extra for it, which I was fine with. I was not home at the time he wanted to come fix the issue of the carpet lifting (not attached to the tack strip), therefore I left a key for his access. He texts me that he was there at the property, then proceeds to tell me to pay him for his service. I wanted more then just a single photo of the fix, or him asking for payment. Therefore, I brought my friend who is a general contractor to help install some lights later in the day, and I wanted for him to review the job of the carpet to ensure it was done properly. All Richard did is put Tape down for the carpet to stick too, and didn't even fix the issue! It was a complete SCAM and my general contractor mentioned this job was not done right and hoped I didn't pay him... All that was needed was a new tack strip, set The tack strip in place, and set the carpet onto the tack strip. This was not done! Richard tried to pull a fast one, and get paid for work he hasn't done. WARNING: please be careful with this guy! I don't wish what I have gone through on anyone. Thank you, read more

I get that everybody needs to make to buck but this guy was ridiculous. I bought a voucher for $60, the owner/operator shows up, inspects the carpet, looks at my dog, see that I have a kid and then all of the sudden I was getting charged $80 more due to the spots and apparently my dog urinates in the apartment (no he doesn't). I live on the bottom floor unit all and this guy wants to use a "portable" device for an extra $35. Really? OH and they request you give them a tip!!!! I guess I have stupid woman written on my forehead. Oh and did you know that a hallway was considered an extra room? Oh well, on the other side 3 days after the carpets being cleaned it looks pretty good. read more

Richard has cleaned our carpets twice now and each time is great. We highly recommend him. He is easy to schedule with (via text) and he is very professional and courteous and does a great job. He cleaned our couch, ottoman, bedrooms and hallway for an amazing price. Thank you! read more

R & R Carpet Cleaning did a great job for me this morning! I bought the service through Amazon, so I wasn't sure what type of company would be coming out. But Richard, the owner/operator was professional, on time (actually early), he scoped out the house and started promptly. He even gave me booties to wear on my shoes until the carpet was completely dry. My carpet had not been cleaned for 2 years and was quite dirty. It now looks great and perfect for the holidays!!! I would highly recommend the use of his service!!! read more

I got some booties! Now, I can't promise that Richard is gonna hook ya up with little plastic booties that you put on your shoes: It may have been my charming personality or my dashing good looks...but I got some and have been wearing them for days now!!! I start with a sprint down the hallway....and then slide on the carpet...FOR A GOOD FIVE FEET. My very own clean, dry and awesome-as-h*ll Slip and Slide. (Please don't try this at home kids...I am a professional Carpet Skater with great health insurance). Okay...now onto the experience: Richard was on-time, friendly, informative and professional. The carpets look great, and absolutely plan on using his service again. I will negotiate next time for second pair of booties so I can have races. Maybe start my own PB Olympics of sorts. We'll see...in the meantime...this is a great company...please use them! read more

I was super impressed by this company! Not only was Richard on time, but he was early b/c he knew I had to get to work. He also had my entire apt done in under an hour and now the apartment looks brand new. He was professional, knowledgeable, and super friendly. I have already referred him to a coworker! I am a business owner as well and Richard showed me a great example of the impression I want to make. I am definitely taking a lesson from his book! Keep up the good work! read more

Happy Customer! I run a daycare and he always kept my carpet clean. I am thankful for his services.

Richard's super nice , fast, and efficient ... He does an amazing job !! Use him you won' t regret it. read more

I bought the one-room deal off of Living Social - and I'm glad I did! My dog chews her bones in the living room, so the carpet was looking grungy. Richard was fast & professional, and the carpet doesn't look perfect, but it looks a lot better. For the price, I'll call again! read more

Richard did a fantastic job at an affordable price! Great customer service!

Richard did an amazing job. He arrived a few minutes early, did a walk through, gave me the price for the job - which was more than fair, and rocked it out! Carpets looked great. Will definitely use again. I highly recommend him and R & R Carpet Cleaning Services! read more

Richard provides excellent service and is really nice and professional. His work came out fantastic and I am very pleased. His prices are great compared to other places. I will be contacting him in the future for sure. read more

I bought a Groupon for the service and called 4 times before I received a phone call back. Before I purchased it I Wazed the distance and was within one mile of the maximum. After finally receiving a phone call back, the man was very rude and said that he could not help me, he said it was Groupon's problem, and he had no advice as to how to go about returning the Groupon I purchased and he literally hung up on me while I was still talking. I was very polite yet, his customer service attitude was less then satisfactory. I would not recommend using this service as his attitude most likely will be reflected in his work ethic. read more

First let me say that this is my very FIRST posting on Yelp, and I couldnt think of a better way of "Yelp-ing" it up than to give credit where credit is due. I speak of R&R Carpet Cleaning. I have used R&R Carpet Cleaning's services on multiple occassions; about 8 times. Richard is always wonderful and very professional! These guys seriously do an amazing job. Their prices are absolutely reasonable too! The first time Richard helped me out was when I moved into an apartment, which had a previous stain that the landlords had tried to remove many times but were unsuccessful in getting removed. I have to admit that I even attempted to remove it...no success..Richard came by and the stain lifted right before my eyes! MAGIC! And the best part was that the stain never came back! I recommended R&R Carpet Cleaning to my work which would include dirty gym carpets and THOSE stains were removed!! Amazing!! Richard has never let me down since then. He's always very friendly, fast, professional, and cares about doing a great job! If you need carpet cleaning and you need it done in a timely manner with an 5 star job, R&R Carpet Cleaning is the way to go! Whether its at home or industrial, these guys can handle it! Ask for Richard; he wont let you down! Thanks again Richard! 5 stars!!! The carpets you just cleaned today look amazing!! read more

Great Service - would highly recommend! I called to schedule an appointment and was immediately pleased with the customer service I received over the phone. I was given a quote along with a date and time the following week that worked for my schedule. When Richard arrived, he was friendly and professional. I asked him about cleaning the stairs and doing a repair, which we had not previously discussed, and he gave me a great price and was able to do the additional work on the spot. My carpets and couches look great! read more

I would give this 0 stars if I could. I saw an ad for carpet cleaning and after reviewing their website called to ask some questions. The woman who answered the phone was extremely rude. I informed her that I saw the ad and had a couple of questions. She asked for my address. I informed her the location/community I lived in, but told her I had a few questions I needed answered first before I give out my address. She again said she needed my address and then eventually she hung up on me. I saw the ad on Craigslist and was being cautious. The customer service I received was AWFUL. read more

Don't fall victim to multiple HIDDEN CHARGES and a DECEITFUL PRICING SCHEME; the hallmark traits that make R&R Carpet Cleaning an UNETHICAL company to do business with. No sooner had Richard (R&R owner) stepped into our home did he mention the additional charge of roughly $30 on account of the 25 stairs he would have to climb from his truck to our condo. He then claimed our 15'x15' living room would actually be charged as 2 rooms, but he would "make an exception" and clean only the high traffic areas to keep the cost down for us. Gee...thanks Richard. Next out of his mouth was the $3 per stair charge to clean our carpeted staircase. What?? In less than 5 minutes, Richard's service had DOUBLED IN PRICE from the $60 we had paid on Living Social. That's just the start of it. Feeling uneasy about the arrangement, I offered to help carry Richard's portable cleaning unit (no bigger than a large suitcase with wheels) up to our condo to avoid the $30 charge. That's when Richard became agitated, defensive, and strayed from any form of logical discussion for the remainder of his short stay. Richard predictably refused my help, defended his extra costs as his way of making profit, insulted me in several ridiculous forms, and...my favorite part...BROUGHT MY WIFE INTO THE DISCUSSION saying he'd have to continue the discussion with her since "she's the one in charge". Classy Richard. At that point it was clear there would be no deal. Richard packed his gear and left. For the owner of a business to act this way is unacceptable and potential customers must be warned. Though my only interaction with R&R Carpet Cleaning was with it's owner, I would venture to say that the culture Richard fosters at his company is unsavory and is best to be avoided. Fortunate for me, a quick call to Jeremy of Pacific Shores Carpet Care had our condo clean less than an hour after Richard's speedy departure. One flat rate with Jeremy, no strings attached, and the carpets look great. Take note of that, Richard. read more

Bought one of those group-on type deals. Thought I was getting a deal, was charged extra for a doorway (they consider it a "room") and for the mobile cleaner. Carpet was cleaned at least. read more

Bought a Living Social deal for R & R to clean 3 rooms. When Richard came he was very friendly and he talked me into spending much more money on other options. I think this is called up-selling. When he left, my carpets and couch were so wet I was shocked. They remained damp for over a week, and they really smelled bad. I asked him to come back and help remedy the situation. When he came back he was rude and condescending. He did nothing to help the situation, he argued and finally I just asked him to leave. I called our normal carpet cleaners and they are coming over to re-clean and do damage control to the carpets. I'm afraid our couch is ruined. I'm shocked that he even has a job he screwed up so bad here. read more

I bought an Amazon Local deal for 2 bedrooms under 500 square feet for $40 dollars and THOUGHT I was getting a great deal...I made an appointment for 4pm. At 4:15 I called to make sure they were still coming. Richard answered and explained to me, in a condescending tone, that they operate on "windows of time" and that he had explained that to me when we had made the appointment (no he didn't). He also explained that he was ACTUALLY "doing me a favor" by coming at 4 because usually doesn't work past 3. Silly me, I thought I had PAID for a service? He finally arrived at 4:40 and did a cursory job that lasted about 10 minutes. And then proceeded to charge me an additional $35 dollars for living in a high-rise. Needless to say, my carpets feel sticky :-/ read more

Bought the carpet cleaning on living social. Worst purchase I have made online. Yes, I got some booties but so what! I had to pay extra because of all the hidden charges person doing the carpet cleaning had great personality but the cleaning was not done right he was more of a sales man than a cleaning professional. All the areas that where "clean" were soaking wet. Extra $75 because of the location of the apartment, which has never been a problem with the other carpet cleaner companies. Also he used my water and electricity which was a first. I would not recommend the company. read more

Fast friendly outgoing service dependable as well great prices And and efficient. made my carpet look bran new just like when I first moved in my apt. Highly recommend this work to anyone who Likes good customer service as well... read more

This is the second time I have used R&R carpet cleaning services. Richard is awesome and trustworthy. The service is fast, professional and well priced. Thank you for taking care of business and having an awesome attitude at the same time. I will definitely use this service again for all of my area rugs. read more

Just got our carpets cleaned by Richard, I am so impressed by his hard work and professionalism. I will definitely be referring and calling him again! read more

We have two toddlers and an incontinent dog and all pretty much live in the living room. Our carpets and couch are embarrassingly dirty. We found R and R through Craigslist, and they were able to fit us in the next morning. Richard was exactly on time, kept to his timeline, was professional and accommodating considering we had housekeepers working simultaneously. Excellent result, too. read more

I never received service from this company because they would not honor a Groupon that clearly states in the fine print, "within 30 miles of 92064". When I called to schedule service he asked if I read the fine print and then told me they only honor within 15 miles. I can only read what is in front of me on the Groupon. Regardless the distance between 92025 and 92064 is roughly 13.2 miles so Richard should have honored the Groupon. read more

Amazing!!!!! I have a dog who loves to leave me "treats" when I get home. R&R was able to leave my carpet brand new! I will definitely be calling them again! read more

Richard did a fantastic job cleaning our couches. He was prompt, courteous, super friendly and very professional. We just moved into a house with white carpets and will definitely be calling when it's time to have them cleaned. read more

R&R is great. They did an excellent job on a very dirty carpet and did it with the utmost professionalism. They were on time (actually, a little early) and efficient. We will definitely have them back. I highly recommend them. read more

Love these guys !!! They came out right away and were super nice ! Reasonable prices too ! They even threw in an extra room .

Richard was really friendly and helpful. The house smells great and the carpets look fresh! We got a great deal and would be happy to use Richard and his crew again. read more

Used them to clean our carpets twice thanks to my dog! :) they do a good job cleaning, carpets look brand new again. They call before they head over which is always nice. The only thing I'm not a big fan of is that when you call them to make an apt, they take your info down then someone will call you back to schedule. It's not a big deal but I always don't have a chance to answer my phone especially when I'm at work so that part could be better. But overall I would recommend them and would use them again. read more

Richard was on time and professional. He was responsive to my questions and explained how the carpet cleaning would proceed as I had never hired a carpet cleaner before. The cleaning was done thoroughly and quick. Thank you Richard! I'll be back! read more