Customer service there is good but don't let that fool you. They sold me a car that absolutely had…read moreNO air conditioning whatsoever. I did buy it in the winter which is understandable but I called the owner to try and figure it out and he stated that he tested it in the garage (during the winter). So I don't think that would be an accurate testing plus to add onto that, make sure that you can get the AC warranty if you decide to come here (don't recommend doing so anyway). Yea I did get the warranty and I thought the ac was a part of it and guess what IT WASNT. I'm thankful for the car but they could've done better ways that I wouldn't have to go through hoops trying to figure out why and how they didn't notice it in the first place. I'm genuinely upset because this could've been avoided if they would inspect their vehicles better. But that's just me I guess.

I bought a used car from them and cannot be more pleased with the quality of the vehicle, the…read moreservice, and the willingness to be helpful of everyone I dealt with. The pricing was very fair as well. I can only give them the highest recommendation. I would not hesitate for a second to purchase another vehicle from Hill's.

I used to have respect for them and I would always recommend them to anyone but now I won't be…read morebecause I was friends with tom and this year I was at the mum festival and made a special trip to see him and soon as I said hi to him he turned around and walked away from me. So I to him that on Facebook and now he deleted me.so now I wouldn't recommend him or the dealership for their future purchases for automobile sales or service and the car show next year

I would like to Thank Cody Good and everyone else that helped us in purchasing a New Buick Encore…read moreGx. They are very easy to work with. Cody showed us how the instruments worked. This is the first time that has ever happened. I would encourage anyone to go to Bud's Chevy Buick. Again thank you. Tom and Mary Deardoff

Just bought my 2017 flat bed roll back from ricks , trucks beautiful! Drive it back from Ohio…read moreallllll the way back to California ! They indeed have some of the best tow trucks and tow truck bodies in the USA!

After getting a suspiciously high quote from another mechanic, I took my car and the quote to…read moreMeyer's. They fit me in on short notice, inspected my car, and confirmed that the previous mechanic was recommending approximately $2,000 in unnecessary work. I'll be taking my car to Meyer's from now on!

We have used their service twice now and have been impressed both times. They were quick to respond…read moreand handled the cars well.

I bought a minivan and a truck here over the last handful of years. They have some pretty good…read moreprices. Was having problems with the tires in the minivan. Popped over and they looked at it in essentially no time and repaired them both. I only knew of one of them, but they figured out what was wrong with two of them. It was quick repair with very little turnaround. I'm so glad to have a small town dealer that I can really trust. They take very good care of me. They take good care of me Long after I bought the cars.

My family (wife, son, daughter and myself) have purchased vehicles from Independent since around…read more1975, probably close to 10 vehicles and a truck. We have never had a bad experience with them. The only reason we go back is to trade into something newer. The father owned the business back then, but the sons worked there as well. They now own and operate the business. Their father taught them well. We have looked at vehicles at other dealers but always come back to Independent because of their honesty, integrity, and prices. I very highly recommend them and if you're in need of a vehicle from people you can trust, check them out. No, I'm not related to them either, just a long-time satisfied customer.

Since my purchase of an excellent 1964 Pontiac GTO in early 2016, my opinion of this company hasn't…read morechanged: this business is the polar opposite of the usual car dealer and I can say it was a 100% pleasure to deal with them. John and Greg (and the others there) were all about helping me make the right decision, answering all my questions and concerns and just making a normally-stressful situation anything but. Once I showed some interest in the car by telephone, they sent dozens of photos of the entire car, including blemishes. Even though I completed the purchase onsite, the photos sent to me ahead of time provided a very accurate understanding of the excellent condition of this car. After the sale they continued to provide excellent and professional service that culminated in shipping the car to California and later sending the Ohio title when it became available. In the automobile business I'm not sure it gets any better than this. See the photos I have posted. I just completed a 6600+ mile coast-to-coast trip in this car and had no problems.

This review is not timed correctly! I bought a car from them a few years ago, and has been nothing…read morebut a LEMON!! Sunk way too much money into the car. Do yourself a favor and NEVER buy something from Nelson Auto Group.

The Lima Auto Mall service department consistently and continually exceeds my expectations in…read morecustomer service, timeliness and quality of work!

In May-June 2025, I took my 2020 Silverado in for a tire rotation prior to a cross country trip…read morefrom Ohio to California. I have had several previous appointments to change oil, fix a fan, etc. and was well satisfied with their service. While in California, I took my truck to a Firestone dealer I had service my vehicles when I lived there, to balance my tires because I felt a "thump, thump". They informed me that they were unable to find the lock key for my aftermarket rims to start the order, and we searched the truck everywhere and was unable to find them. Upon returning to Ohio, I took my truck back to Lima Auto Mall and explained that my lock key was missing. They were unable to find the lock key as well, even though I explained my truck was already searched by myself and the Firestone staff. I might mention that they inferred that I "overlooked" the location of my lock key, but they finally provided me with a similar key that would work. Having my oil changed in October, 2025, I was told that my aftermarket hub caps were noted to be damaged when they lifted my truck to change the oil. When I removed one center hub cap, I could see that the bottom of the outer hub cap was dented in. Firestone in California was unable to begin the tire balancing I asked for because they did not find the lock key. So when was this damage done? I say, when the tires were rotated, confirmed by the fact that they did not even return my lock key. I feel it was a "rush job" that was not completed with professionalism. I will be going to another Chevrolet dealer for my truck servicing and will need to buy my replacement aftermarket inner and outer hub caps. I normally am very understanding because my husband was an auto mechanic for decades, just FYI.

We almost didn't drive over to Ohio due to reviews…read more However-- The team went above and beyond by staying late to help us complete the purchase and get our vehicle home the same day. Ben was especially enjoyable to work with--friendly, knowledgeable, and easy to talk to throughout the entire process. He made everything smooth and stress-free. We truly appreciated the excellent customer service and would highly recommend Findlay Chrysler Jeep Dodge to anyone looking for a vehicle.

Truly a scummy group. Flew in from Iowa and they sold a truck out from under me when I was 30 min…read morefrom dealership. Stay away

Horrible service. Forgot to order recall part, 3 additional calls to them where she said she'd call…read moreback over a period of over 2 months. Went to Raabe Ford who came and fixed within a week. Sale of car was fine so gave a 2 star instead of a 1.

Let me preface this review by stating right up front, I have been in the auto industry my entire…read morelife. I grew up in a Chevy dealership that my family owned in Michigan in the 1980s. My grandfather was an executive for GM for 30 years. I have worked in every department in a dealership from service porter to sales manager throughout my lifetime and I have never seen a dealership operate with such borderline shady practices and even to go so far as to say an almost callous attitude towards customers. As many others who have posted here have made notice of, this dealership seems to pride itself on bait and switch tactics by making promises and misrepresentations over the phone, internet and text when in reality, the truth becomes apparent when you spend your valuable time and arrive at the dealership. The dealership itself is really only a dealership by definition. If it weren't for the FORD sign hanging over the mailbox, you might otherwise think you were passing "BOB's House of Back Alley Cars." There was absolutely no where to park because there were used cards parked everywhere in sight. They certainly were not customer cars because there were only two other people in the showroom besides myself. I would go so far as to say that I am a little dismayed at FORD for allowing their banner to be flown over a franchise in such disrepair and dishevelment. After waiting for almost 10 minutes for one of their staff to even approach us (as they were all huddled around a tablet watching YouTube videos like a junior high cafeteria) we were told that the person that we had been speaking with for a week about our deal didn't even work there and wasn't actually part of the sales staff. They were a call center employee in another city! Now let me explain this as being unheard of! It is absolutely commonplace these days to have a BDC (Business Development Center) staff to filter calls to sales staff and provide very basic information about the dealership and vehicles. It IS NOT your primary center of contact with customers, certainly NOT your primary source of vehicle and financial information and IS MOST CERTAINLY NOT ever something that should be done off-site with a call center staffed by individuals outside of the automotive industry! I might as well go to Walmart and ask the high school kid stocking the shelves about the vehicles and financials on a lot 210 miles away on the other side of the state... Long story short (hah, I know) after driving 40 minutes each way, I was met with a completely different story about the deal than what I had taken time out of my day and driven there for in the first place. In a time when there are franchise dealerships on nearly every single corner in every single town, DO NOT waste your valuable time and fall into the traps laid out by Wapak FORD! Lastly, let me point something out to you that will further shed some light on the practices of Wapak FORD. If you'll notice, the main "review" system they use is through a company called RevLocal. This review system is one that they pay for because it allows them to filter out ALL negative reviews of their dealership and produce a fabricated and misleading score. Also, take note that of all the reviews you will find above and below, Wapak FORD ONLY responds to those that are positive. They make no attempt to contact nor work with dissatisfied customers in an attempt to rectify problems or to turn a customers negative experience around. Just think about how they misrepresent themselves before you even walk through the door before you sign your name to that legally binding sales contract. Of course, that's just my $0.02