After weather related accident in Dec. '22, had my vehicle towed to this body shop, as they are a…read moreState Farm inspection/repair facility. Body shop mgr. Bryce Hensley done the initial estimate approx. 2 weeks later, got the left side damage, but, missed the front end damage that was in the accident report. First estimate approx. $6300. Bryce stated he needed to communicate with customers better, and would call every couple of weeks to update. 3 1/2 weeks after initial estimate, I called for updates, Bryce stated waiting on parts. I restated the front end was part of the claim, ha stated he would get it taken care of. As I helped in a body shop previously, I spent 3-4 hours looking on line for the parts myself, and questioned GM why they wer enot supporting their products/loyal customers/dealers, which they in turn contacted Bryce, which made him upset. I also talked to State Farm to see what my options were, in case the parts issues drug on, which, State Farm put me on hold, contacted Bryce, which upset him even more. 6 weeks after he does the initial estimate, he finally includes the front end damage,as well as, redoes thr original left side damage, changing things from repair status to replacement status along with replacing all components related to that part, adding other unnecessary parts, to drive the estimate to a total loss situation.
Would not recommend this body shop for anything, as, if you aren't part of their network, your treatment as a customer is not a pleasant one. Bryce actually done me a favor though, as, vehicle was starting to have issues, and, I will now be shopping for foreign related vehicles, and getting away from the "good ole boy" type of American based auto dealers.
Also, State Farm stated that most reviews they found about this dealer were good. You should never blow off the bad reviews. Just because most reviews are good, doesn't mean that what happened in the bad reviews didn't happen.