they have been the best! the service has gone out of its way to help. This is the second tractor I…read morehave purchased from then I am satisfied with the product.

Just a joke of a business. You would think that if you buy your product from a local business…read morerather then a national big box they would really want to provide quality service for routine work. Service "manager" is rude and was impossible to work with. Read the reviews as this has been going on for time and they refuse to change. They have forever lost my Business. BYE

Had been a customer for years. They had always done great. They had some issues in 2024 and I…read morediscussed it with them and they assured me it was going to be smoother in 2025 so I trusted them with my equipment. Big Mistake. They have had my equipment for over 3 weeks and it has not even been started!Meanwhile my zero turn is out in the weather which it NEVER had been. I won't give them another chance.

I own a small lawn care business and i called to see if they had mower blades in stock to pick up…read more The guy in parts told me he needed exact model number of the blade or exact serial number of the mower to see if they could find the correct blade. I gave him my exact mower (Scag tiger cat 2 52") and the exact length of blade as well as the bore hole size. He still could not tell me if they had it. Guy was very condescending and dismissive. I then called superior saw in mason and asked if they had blades for a scag tiger cat 2 52" and he said let me check... then checked and said they had plenty. They didnt need exact serial numbers of anything. Far better customer service. I'll drive 20 minutes out of my way to for their customer service and parts.

Honest, knowledgeable, dependable, straight talk, reasonable prices and excellent customer service…read moreare what I've experienced at Keene's. Virtues like these are why I will drive farther to do business here. I wish there were more businesses operated with these same principles. I've sent friends and family to Keene's with confidence.

I make the choice to drive an extra hour each way for Keene's impeccable Service. A well stocked…read morestore and an informed crew ready to help. Straight Forward and Stand behind their work. THANK YOU KEENE'S

Our 30 yr old lawnmower finally went DOA. After decades of intense use, it would no longer start…read morefor us. We went to R & R Lawn Mower on Dix and was greeted with two, friendly, smiling faces. Upon looking at our mower, they told us it would be best to not even go through the trouble of a diagnostic test...it simply would not be worth their time and OUR money. How freaking honest was that? You never get that anywhere else I have been. Upon realizing we needed to replace our old mower, the owner suggested buying a used one from them that they had in stock. It was the perfect replacement for us, and we felt good about purchasing from people who actually work on mowers. I am proud of this small business and I suggest anyone who has issues with mowers or snow blowers, please give them a visit. They will not try to upsale you or give you bad advice, just to make a buck. If YELP gave 10 stars, I would gladly give it to them. Keep up the great customer service, and honesty, as you have a new customer for life now!! Forget Walmart, Lowe's, and other big box stores, and support this awesome small business !!

I called R & R Lawn Mower & Snow Blower Repair to inquire about getting my snowblower fixed. The…read moreguy asked me if what brand my snowblower is and if it is the larger snowblower with the metal augers or the smaller one with the rubber paddles. I told him it is a smaller Toro with the rubber paddles. He told to bring it in. I loaded up the snowblower, drove there, unloaded it (which is not easy since I have a herniated disk) and the guy tells me that the snowblower is more than 15 years old, so he won't work on it. I told him I called and gave information regarding the snowblower and was told to bring it in. He told me I must have talked to his son who didn't ask how old the snowblower is and that he won't work on it. Then, he didn't even offer to help me load the snowblower into my truck. In the future, the owner should answer the phone so that customers are given the correct information and don't make a wasted trip to your business.

Great guy and service, I would use him again! He picked my snowblower up had it twp days and got it…read moreback to me!

From the owner: Over 40 years experience in outdoor equipment, mechanical and electrical repairs. Veteran owned.read more

I am not one to take the time to write a review. However, the professionalism I experienced working…read morewith David DeGrieck on a lawn mower purchase was so noteworthy I feel obligated to acknowledge his extraordinary care. Thank you. Gary V

Last year it took an extended amount of time to receive our seasonal maintenance on our zero turn…read more This year it is already been three weeks and they still have not looked at our mower and said they'll try to complete at the four week point. Wish they had told us their turnaround time before we decided to have them pick up our mower. Unfortunately, they lost our future service. To add, we also received our mower back last year with a flat tire, which we were responsible for. Be cautious doing business with them as I've read other damaged mowers being received back.