About a year or so ago, we hired Hartland to do some major electrical upgrades to my mother's house, which is 50 years old. We asked them to replace the electrical box, change all the outlets to three prong from two prong, and combine two electrical meters into one meter. They charged us over $4,000 for the work. As it turns out, their workmanship was incredibly shoddy and poorly done. Nearly everything has had to be re-done by another company because it shorted out, didn't work, or was incomplete. In addition, when we called them because of problems with the work, they were unresponsive and uncaring. That is why we turned to another company. Here is a list of the problems we have had with Harland.
1. An hour after they finished the work and left, we discovered that the refrigerator was not working. We called them immediately and the receptionist said that they could not come back for 4 days, and that the food would last for several days if we didn't open the door. Wrong. Food does not last that long. They should have come back immediately or else talked to us on the phone. She was completely clueless and borderline rude. Fortunately, we discovered that they had simply forgotten to flip the switch to turn the refrigerator back on.
2. A few month later, our power went out in several rooms, including the kitchen with all appliances. The power was still on in some rooms, so we knew it wasn't an outside line. We called Hartland again and were told they couldn't come for seven days, so we tried another company, who considered our call an emergency, and came within a few hours. They discovered that one of the new outlets had short circuited because a screw hadn't been tightened far enough. They checked all the outlets and had to tighten screws on almost all of them so it wouldn't happen again. They said it was very shoddy workmanship.
3. We get a visit from DTE energy wanting to know why they are getting strange signals from the meters. They found the second meter had only been partially disconnected, and it had been left on the ground. They finished the job and disconnected the meter.
4. The outlet in the bathroom did not work at all. It was wired incorrectly.
5. The wrong size breaker switch was installed in the new electrical box, causing the water heater to be constantly tripping the switch.
We are still finding unexpected surprises from the bad work done by Harland Electric. Nearly everything they did has had to be re-done, and I expect that it will all have to be replaced eventually. I just hope that their poor workmanship does not result in a fire or other tragedy. read more
