The receptionist that answered the phone impressed me...not only did she answer the phone (which…read morenever happens), but she was also very nice and helpful. Customer Service is not totally dead! She could have taken my money and scheduled an appointment that I didn't need and I would not have known the difference at the time. However, she was honest, helpful and I would highly recommend this company...just for the customer service alone!

If you have appliance problems this is the place to get the help you need with questions answered…read moreand great service. They are extremely helpful and go way beyond what you would expect. My experience was wonderful. They will now be my first and only call for my appliance repair needs.

Yesterday Chris from Evans Appliance Repair came to my home to repair my Samsung refrigerator ice…read moremaker.... the appointment center was prompt in calling me, Chris arrived as a professional, Chris explained everything to me and the repair cost was less than I expected. I would highly recommend this company for all your appliance repair needs. Sam in Augusta, GA

Whatever you do, do not use these people! They made an appointment with my husband the day after he…read morecontacted our home warranty people and they said they would be there between 10 am and 3 pm on December 15th and they never showed up. My poor husband literally wasted his entire day. I finally got these peoples business number and they don't answer the phone, instead they respond to text messages. I was texting them everyday until I got an answer and this lady said that my work order must've gotten lost. So we made an appointment for the 27th of January and she said since they are only open between 10am to 3 pm, that's when they would show up and she would personally call me when he was headed my way. Here we are 3:03pm and no phone call, no response to my text, nothing. These people are unprofessional, unorganized. Do it if you want to waste your time but here I am slowly coming up on two months without my dishwasher and they don't care about my time. He'll! My warranty people are no better if they keep doing business with these people.

They know their stuff...IF you can ever get them to return phone calls or even answer the phone!…read more Took us weeks to get them to call us back...they finally came out & diagnosed the problem...said they'd be back out in a couple days with the part to fix it...that was FIVE WEEKS ago. No return calls...and if you try and call the service man (David Rawlins), his voice mail is full. Totally unacceptable for a business to run this way.

So disappointed with this company and very frustrated. I would not recommend! Whirlpool connected…read moreus through our brand new fridge warranty. David Rawlins will not return phone calls or texts. His receptionists only answers the phone when she needs something from me; otherwise it goes to voicemail and she nor David will return my calls. Been working with Rawlins for 5 months now and my fridge is still not working properly. When he finally comes out to fix the problem (after at a couple weeks of me calling whirlpool to contact him,) it breaks a couple weeks later and I have to go through the awful process of trying to get him out here again. When he's been here, he's pleasant and nice, but getting him to the house is hell and after his THREE repairs, I still don't have a functioning fridge.

Tried to call number listed on google maps and it's out of service. Used the info link and the…read moreservice number kept ringing and hanging up. If this is how difficult it is to try and reach a technician, I cannot imagine how difficult it must be to get them working.

My washing machine had an issue with not draining or spinning, so I read a couple reviews on Total…read moreHome Appliances web site and called them. They came out within the hour to diagnose my washer. It turned out to be an easy fix and I was so pleased it didn't need a part. I was charged the call out fee. Courteous, friendly, prompt and professional. If I have another need for repair or sales, I will call on them.

Out of the blue my normally dependable washing machine decided to take a much needed break and…read moredecided that it would no longer fill with water. Since water is really important for clean clothes, I knew I had to have it fixed. I looked around on the internet and happened upon CSRA Appliance Repair. Read some ratings on Facebook and decided to give it a try. I placed a call and received a quick response from the owner and we set up a time and date to meet (i.e. no 4-hour window of service but an actual appointment). He was punctual and sent texts to let me know he was on his way. He quickly diagnosed my issue and ordered the needed part for repair. He came back the day the part came in as promised and was able to solve the issue. The price I paid for the repair was pretty on par for the repair prices I saw online for the issue the machine was having so, I am happt with that as well. All in all, I'm very satisfied with the service and definitely would call them again if I needed another repair.

We called for repair for ice maker/ water dispenser back in June. Appointment rescheduled a few…read moretimes, new board put in but display panel was damaged while replacing it, which we had to pay for. It was to be 7 days before part came in. That was end of July, now in September and no repair completed. Still unable to use ice maker or water dispenser. $800 waste. Aaron does not return calls or texts. Very poor service. At this point only legal action may resolve the issue.

I've called Me. Appliance out several times and have ALWAYS received great service. The techs are…read moreprofessional and clean any mess that results from their work. The repairs they've made have been quality and lasted for years. I'd definitely recommend them to others and know I can count on them to properly diagnose and repair our appliance issues.

I had a very disappointing experience with Mr. Appliance from start to finish…read more After paying for the service, I expected timely communication and progress on the repair. Instead, more than a month passed with no meaningful action or updates from the company. I repeatedly had to follow up myself to find out what was happening. The most concerning part of my experience was a phone call with someone who identified themselves as the Operations Manager. When I politely asked for their name, I received the response, "I am the Operations Manager, and that's all you get." I found this to be unprofessional and discourteous, especially for someone in a management position. Customer service should include respectful communication, accountability, and keeping customers informed. Unfortunately, that was not my experience. After payment was made, there appeared to be little urgency to resolve the issue or provide updates. Based on my experience, I cannot recommend Mr. Appliance. I hope the company takes steps to improve its customer service, communication, and follow-through. Hence, future customers receive the level of professionalism they deserve.

In response to the comment about pee on your unit, changing your batterys and the 75$ charge for "…read morechanging your batteries". 1. It is not right to slander a businesses name because you didn't get what you wanted from that company (a new unit from your warranty company) 2. It is not the fault of the business that you were not intelligent enough to replace your own batteries in your thermostat in your own house. 3. It is also not the company charging you $75 to come take a look at your unit "just to replace your batteries", that would be the deductible from your insurance company. 4. It is not the responsibility of the company to lie and falsify information on your report to your insurance company on your unit when it has been neglected of cleaning and maintenance, while also getting peed on by your dogs, which caused the coils to melt off of the unit. 5. Nobody in the HVAC industry is a pee analyst, we just know what happens when dogs continuously pees on the same spot on a unit over the course of several years because we see multiple a year that have the same exact thing happen to them with that same exact scenario. This company has been in business for over 30 years and has not had but a handful of complaints . To slander a business due to you not getting your way is childish. Grow up. Also, try and learn to replace the batteries in your thermostat when the light that reads (replace batteries) is flashing.

If you're not knowledgeable about hvac systems please get someone who is reliable and won't commit…read morefraud! I give them one star because they will answer the phone. Don't trust them, they took my 3.5 ton unit and replaced it with a 2 ton unit. Because I was ignorant to this business and didn't know what they'd done it wasn't discovered until later that they altered the model and serial number on the invoice and didn't provide the proper size unit. They're criminals and if you allow them to work for you please have someone who knows about hvac systems present to ensure they do the work properly. I had another professional company come out and give me a complete diagnosis and they documented how Hutto messed up my system. I guess whoever has my 3.5 ton unit is cool while I'm over here sweating! Probably one of their buddies!

Atkins performed an excellent job with minimal notice. The price was reasonable and I would highly…read morerecommend him. This is the second time I've used his services and he has been excellent each time.

**ZERO STARS, DO NOT PATRONIZE THIS BUSINESS** I…read morecommissioned Atkins Electric for a job on my home after receiving 4 quotes from other licensed, insured, & bonded companies, & accepting his quote. This company had the earliest availability, best plan of action that met our needs, & most reasonable rate. **Owner has no-showed 2 appointments, with zero notification, causing full days of missed work & untold inconvenience. **Repeatedly ghosted calls **Failed to return calls that he did eventually decide to pick up & promised to return, after he would 'look into things' **Failed to request the work permit required for the job, knowing full well a permit was required **Failed to schedule the drop request on my meter, stating he 'had to check his email for emails from GA Power to see if they received the drop request'. That's weird, they don't send out emails confirming anything (I called the Drop # myself to find out how things work); you call, they tell you when they can drop your power, you either accept or don't, & it happens. With a week's lead time before my scheduled appointment, there was PLENTY of time for the drop to be scheduled, so again, he simply didn't do it. They can't do it the day-of. **Owner has clearly been on other jobs when we've called to ask about his ETA on our appt days (this is an all day job). I'm fed up with the incompetence at this point. There isn't an office number, or staff, all you get is the owner. I've been attempting to get this work scheduled & completed since early May, & I've been beyond patient, polite, & incredibly accommodating, but all reserves of patience have been squandered. I'd advise against giving this man your service & money. We're a dual veteran (active duty & retired) household, & his business practices are abhorrent & embarrassing. I'm exceptionally understanding, but I do expect people to follow through with their commitments, & extend the courtesy of telling me if they cannot.

I had an AC unit get shocked from a power surge during a lightning storm. Super quick response…read moretime. Came out as soon as possible. Assessed the situation quickly. Consulted with me prior to continuing the repairs. There were a couple of fried parts that Jesse was able to source quickly. Finished the job the very next day. Highly recommend! Thanks Jesse.

Jesse is an honest trustworthy guy who'll get the job done. This was my first time using him and I…read morehave no complaints. He's super respectful and responsive, and he knows what he's doing. As a new homeowner who wasn't sure what was wrong with my new Frigidaire fridge, Jesse made sure the problem was fixed and the right amount was paid (I accidentally overpaid him and he corrected the issue right away).