Sergio was my hero today! I called my roadside insurance number only to be so frustrated as they…read moreweren't able to get someone to change my blown tire. After 5 phone calls I just went to Yelp and called my own- Sergio showed up in 30 mins after my call and seemed very eager to help me. I was so happy to see him and he was able to get me back on the road super fast to get back to a jobsite. All I can say is the price is right and the response was fast and the service was professional and pleasant! Thank you so much for making my crumby day better!

So first off zero complaints with the driver. He gets five stars. The company though was very…read morefrustrating to deal with. Spent like half an hour on the phone jumping through various hoops, text authentications, etc. The $245 payment goes through but they still want more hoops and process. No - you've got my money, you're killing my phone battery (which I can't charge with my dead car), you owe me a truck. Things just kept sounding shadier and shadier, then I asked for their business address. About five times. I was met with deflections each time. Okay, we're done here, I want to cancel. Well that's a $245 fee! I was FURIOUS. Yeah they really play a game of "gotcha" alright! So I was stuck with them. While waiting for the truck I got calls from like 4 different people wanting to verify various things. Super annoying process during an already stressful situation. I did get the car home in the end (1.5 mile trip for $245?! On a Saturday evening around 6pm? Through a place that's open 24 hours?). I would not recommend this company except for a last resort.

Last night I had a flat tire and called my insurance for ERA. Loyal towing was the company who was…read moredispatched to assist with my tire change. The gentleman who assisted me said he would switch my flat tire to my spare tire. He proceeded to remove all the lug nuts and was having a difficult time with the last one. He used his tool and the one in my trunk. This individual ended up stripping the lug nut to the point where it was impossible for him to remove it. He told me I needed to call GEICO and switch over the call from a flat tire to a tow. He said he had to go and tow a different vehicle but that he would text me to inform me of any updates. This individual left my tire damaged, did not text or call. By the time I called GEICO I realized all the tire shops had closed for business. I had to contact "Back on Track road side assistance" they came out after hours, extracted the stripped lug nut with a special tool and replaced my flat with my spare AND put air in it, this company also had a lug nut to replace the one that was damaged. Literally everything I needed. Attached you will see the lug nut that was completely stripped. I'm so grateful for back on track roadside assistance, they were very professional and they were able to get me back on the road even after hours for a reasonable price. Thank You

Johan was awesome. he was friendly and quick. highly recommend him for all your roadside needs!!read more

At first I was definitely a little skeptical since there were no reviews, and I've been scammed…read morebefore so I was kinda nervous But honestly, it worked out great. Richard (the owner and mechanic) was super responsive to my calls and texts, even on the weekend. He went and picked up all the parts from the dealer and then came straight to my house to do the work. I had my thermostat, thermostat housing, and water pump replaced all in one go. With kids and work, taking my car into a shop is always a pain, so having him come to me was a huge plus. His prices were about the same or cheaper than other quotes I got, which was awesome because it's basically like DoorDash for a mechanic--except he doesn't upcharge just for bringing the service to you. You can tell he really cares about doing quality work too--he even spent extra time cleaning up all the old oil and grease. No waiting rooms, no rides back and forth, just easy and stress-free. Overall, the service was professional, convenient, and affordable. You can tell Richard really enjoys what he does and takes pride in his work. Would definitely recommend!

Rick is a trustworthy dude! He was super professional,…read morepunctual, friendly and super communicative. After messaging back and forth He came out to give us a diagnostic / dye test and was able to figure out the issue. The longest wait was the day it took to order the part. He also explained stuff to us and showed us the trouble area, i dont typically like to hover but it was super nice to actually be shown what was going on. He was able to squeeze us in and got us back on the road by monday. We are beyond grateful for finding him! We will for sure be using his services from here on out. I'd recommend his services to anyone. Thanks rick!

Devon was awesome! My son and I were driving home when we ran over a pile of wood planks in the…read moremiddle of the road. Within a couple miles the tire pressure started to drop. Lo and behold there was a puncture in the tire. We tried to make it to Les Schwab and they're closed on Monday's. Google searched nearest tire shop and the Mobile Plug came. Called Devon and within 30 minutes he came to the rescue and literally plugged the tire. The guy is a godsend!

We caught a flat on the 99 south of Elk Grove in the middle of the night, Devon answered the call…read moreand didn't hesitate to come help us out. He had the tire on hand we needed and came immediately. He was super professional, answered all of our questions and his pricing was reasonable considering the distance he traveled to meet us. I couldn't have asked for anything more. Thank you

Got a flat this morning. Called to have someone come put the donut on so I could get to a tire…read moreshop. The phone system is automated but it worked well. Had someone at my house in less than 30 minutes. Only took him about 10 minutes to pump up the donut and put it on the car. He was a nice guy and did good work! It was less than originally quoted too, which was a nice bonus.

I am filing a formal complaint regarding a tow service dispatched through AAA…read more During the service, the driver initially told dispatch that my vehicle would be loaded onto a flatbed. However, upon arrival, he informed me he intended to drag the vehicle before placing it on the flatbed, which could have caused damage to my car's electrical system. This directly contradicted what was communicated to dispatch and raised serious concerns about proper handling procedures. When I contacted the company to address the issue, the manager responded in an unprofessional manner. He became hostile, raised his voice, and refused to provide his name when requested. This behavior is unacceptable and does not meet basic standards of customer service or accountability. I am requesting that this incident be formally investigated. I would also like clarification on the company's towing procedures and assurance that drivers are following proper protocols to avoid potential vehicle damage. A complaint has already been filed with AAA, and I will be pursuing this further through consumer protection channels if necessary. Pic below: Driver ignored my instructions not to jump my car despite electrical issues and insisted anyway. He also told dispatch it would be flatbed towed, but then said he would drag it part of the way. When I contacted the manager, he became hostile, yelled, and refused to give his name, saying "don't worry about it." Extremely unprofessional and unsafe service.

He was on time as promised. Very friendly, and got them job done. Would recommend him.read more

NPF Mobile Services did a great job diagnosing and replacing my battery. He was super knowledgeable…read moreabout other issues I was having with my car. I highly recommend him for your car needs.

I reached out to Milo's road service because I had an emergency and needed a quality oil change!…read moreHe was at my rescue in a jiffy! Great value price and even better service! I promise you, he's worth the call

Had a flat tire on a very hot summer day in Sacramento, and I was having a difficult time removing…read morethe flat tire, called Milo's, and they were there in no time. Used his tools to remove my flat tire and replace it with the spare. Very nice of him to give me a bottle of icy cold water, and I was on my way again. Once again, very nice customer service.