Some people have said that they were able to pay just as much as the dealer or slightly under. In…read moremy experience, I've had to pay about 10% more on average for most typical services here. Granted, I choose to use synthetic rather than normal and my make/model and mileage may factor in somehow. With that being said I do think it is worth the extra cost to come to Valvoline. The total time to drive behind Citgo into the Valvoline garage, park your car, have them do their thing, and then pull out takes anywhere between 10-20 minutes. The employees here are very efficient and work well together while not sacrificing professionalism and friendliness! The one thing they will for sure up-sell you on is the $40 cabin air filter swap. Just go to the auto parts store around the corner and change it yourself for $10-20 dollars (really easy to do and won't harm your car if you "mess up"). You also never leave your car and don't wait in a room drinking stale coffee while morning trash TV is playing in the background. And they're open Sundays!

Damaged my vehicle and would not take responsibility! The corporate office defaults to the local…read morestore. The local store gives you the runaround and refuses to do anything to help. Essentially they will tell you to litigate the matter in court. Long story short they did not secure the splash guard under my vehicle or tighten the bolts and one of the bolts blew out my tire and splash guard came down and got damage as it dragged across the ground. I recommend going elsewhere.

I usually visit a car wash during the winter when the weather is too cold for me to clean my car…read moremyself, and remove the salt. While I acknowledge that car washes may not always achieve a 100% clean car, this particular one does a decent job. However, I wish the consistency in their power washing prep technique was improved. Additionally, SUVs have a higher roofline, making it impossible for them to reach the top and towel dry the entire car. It would be great if they had a two-step stool to facilitate thorough drying of the entire vehicle.

Yes for the most part, two locations in Wallingford. Hand dry the car, 38 bucks a month as many…read moretime as you like.

I've heard nothing but good things about this place, but for two hours this morning I've been…read moretrying to get in touch with these people. They have different extensions to try. I've tried 12 and three for extensions. Been on hold for more than 20 minutes each time if they don't answer their phone, how good of a job can they do. Very upsetting and cannot get in touch with these people. Not very professional..

10/11/22 Nelson's Automotive is a well established, long time repair business in Wallingford, now…read morein its second location the past several years after moving to this North Plains Highway location from their beginnings on East Center Street. I've been coming to them for my periodic emissions testing for many years, starting when they were at their previous location. I decided that when my Nissan pickup truck needed any sort of repairs I'd bring it to them. I called a few days ago to arrange having the brakes serviced on my truck. When I called, I was greeted by a friendly voice of a young woman whe gave me a day to bring it in. On that day, I went to the service window and that young lady greeted me and said she'd give me a call later that day when they could tell me what the cost would be and when it would be completed. Later that day she phoned and told me the amount of the bill and said the job would be completed by end of the day. The price wasn't cheap (I wasn't expecting it to be), but I'm more concerned with quality & value. I told her that I arranged to pick it up the following morning, if that was ok. A little later that day she phoned once again to let me know the work was completed, just for my information. I appreciate that they communicate so well with their customers, and I'm very satisfied with the work they did. I learned just now from the owner's response that I can have my oil & filter changed while I wait, with an appointment made in advance. So I'm upping my review to five stars! Thank you Nelson's Automotive for your reliability, fair prices and good value.

I procrastinated scheduling an appointment at my dealer for an oil change. My father recommended I…read morecome here. I was pressed for time because I was already going to be late for work, so it worked out that no appointment is needed. The oil change is advertised as 5 minute once it's your turn, luckily there was only one person before me. It's so quick, you wait in your car. When it comes to auto stuff, new places get me a little anxious, but the process was smooth. The staff was professional and approachable. I wouldn't mind coming back.

Went i for Full synthetic oil change. Crew was friendly and efficient. No hard sell for up grades…read moreetc.

I don't even know where to begin. I live in NY and my son was in an accident in Connecticut. The…read moreplace my insurance had it brought to was a nightmare so I looked up local places and found John. It must have been Devine intervention because I cannot begin to tell you how amazing he is. He is honest and thorough and tried to save me money at every turn. I wish I lived closer because he would have my business for life but 3 hours is a little far to go for auto repair.

Professional and courteous service. Felt like a very trustworthy place. Waiting area is very clean…read moreand comfortable, which is a big plus!

When I arrived here from NY I needed am inspection to register my car. I came here because they…read morestand behind their repairs. That it gets crowd OH YEA because they are good, that's why!! I am always in my language not mechanical explain the needs to be done, and what should be addressed asap!! Who does that anymore. They go the extra mile. The manager explains everything and also is very hands on with all vehicles. I recommend that if a place is crowed and many workers are using the same desks, is because everyone is pitching in to make everyone's wait shorter. I take Quality over Quantity I'd wait!!! For whatever it takes!!!! SATISFIED

If I could, I would give this garage a zero. Don't waste your money and time on this place for the…read morelousy service and attitude. I sent my vehicle here at the end of March for a tire repair as I found a screw on it. One and a half hours and $23 later, I still found that same screw on the same tire on April 14. There's no patch found on that particular tire whatsoever. When I showed the photo of the screw to the front desk manager who simply accused me for picking up a new screw. PLEASE BE AWARE!

Stopped in for emissions testing last week without an appointment..Dan the assistant manager was…read moretraining that day for manager position. He was efficient got my car in within 10 minutes while handling walkin customers and phone calls all done with professionalism and the abilities of an experienced technician. Got my vote for the promotion Dan! I would highly recommend this auto service center

When you call this service area you are calling out of the country!!! Come on no bring those jobs…read moreback to America!!! I did not know this made an appointment went to the appointment was told this, they could not do the work I needed done...was not happy! I ended up bringing my car somewhere else, needless to say...I did not need what was stated to me! Please beware and get another Opinion!!!

Came over to my place to do my brakes all around and showed me how the brakes I purchased were…read morewrong, and went to pick up the correct brakes for me and didn't charge me any more than what we agreed to. He did a great job and I would recommend him to anyone needing brakes, oil change, or other services

From the owner: We provide guaranteed automotive maintenance services at your home or office at your convenience…read more Why spend your day wait­ing around in a shop or deal­er­ship to have your vehicle ser­viced when the shop can come to you? We offer timely, neat, and courteous service, and will never upsell or charge more for parts than we get them for. Give our service a try, and you'll stay with us for years to come. If I take the time to read your inquiry and respond, please be courteous and respond to me. If I ask for more information to give you an accurate estimate on your repair, please provide it so that we can get you scheduled and back on the road again. Check our website for more information. We can also be reached by text at the number in our ad.

I found SafeT Auto when looking for a place that used Snap Finance…read more I was impressed by the number of stars and good reviews that others had given so I called them. Neil was so sincere, honest and knowledgeable when talking to me about the many repairs my can needed. He organized and guided me with the order of importance to make sure I had a safe vehicle to drive! As a woman, its very easy to be taken advantage of however,I never once felt that he was trying to "get over on me" and just take my money! I genuinely felt that he really cared about my safety and keeping my vehicle running well! I will recommend SafeT Auto in Wallingford to everyone and will keep coming back!

The receptionist Neil is very courteous and provides detail explanations. This was my second…read moreappointment with Saf T Auto Wallingford. My first delt with a repair in relation to a loud noise from what I was explained was a bearing issue in the rear. Along with a new alignment and other services, the repairs were made at a very high cost. There was no noice and the car was in good shape. In a few months, the same exact noise returned. I returned it to Saf T Auto only to discover that the caliper was "frozen" and I needed more repairs that would cost $1,300 +. It was explained that the bearing was not the issue this time around. It was the caliper. I decided that alone should be fixed because I simply could not afford to pay the larger cost. I was assured the caliper replacement would fix the issue with the noise. After the repairs, I picked up my vehicle and drove off and immediately my alert AWD light came on. I returned back to the Saf T Auto where they fixed the alert light. After traveling less than two minutes, the same exact noise that was the issue to begin with returned. I contacted Neil. He said that the bearings will have to be changed after all. I refused to pay for additional services because the part was under warranty by Saf T Auto. Neil concede that it was and explained that it will be fixed at all cost in three more days. What troubled me the most was that the underlined issue of the noise conming from the rear was never repaired after I was assured that the caliper was the issue. And to insinuate that the bearings needed to be changed at an additional cost intially then to confirm that they were under warranty after I refused to pay the cost is severely suspect. No apologies we're given. No "we will repair as soon as possible." I was told it was safe to drive around with damaged bearings. Somehow, I believe that is not an accurate statement. I'd give no stars if I could to reflect this second visit.

Always easy, quick and have lots of options. I like the self serve as well as full service options…read more Teams always do a thorough job, and worth the money.

After they finished cleaning my car, l immediately noticed that all of my 4 my rims were damaged…read moresomething that was not there before I arrived. Seems like some kind of acid was sprayed on my wheels. I brought this to the attention of the owner, Victor, expecting at least an apology or an attempt to make things right. Instead, I was met with no apology, no accountability, and no compensation only the runaround. This experience has shown a complete lack of care for loyal customers. I would not recommend giving them your time, trust, or money