We have a fleet account with Tire Discounters. They put new tires on one of our vehicles a little…read moreover a year ago. I had a slow leak in one of the tires, and being a consultant, needed it repaired quickly so I could maintain my scheduled appointments but not end up with a flat tire on the curb. I spoke to the manager. He said their schedule was tight but if I could have the car to him in fifteen minutes, he would make sure my tire issue was addressed. I was there. Based on how busy they were, the assistant manager herself repaired the tire so I could keep moving without missing a beat. Thank you! Your service to my fleet account vehicle was superb. Highly recommended!

Needed to get on the road today but had a nail in my tire. I got online & they have several open…read moreappts for today. I booked for 3 pm but then realized I needed the 230. I booked again & called to cancel the 3:00 appt. The lady I spoke w/ was very sweet & helpful. She canceled the 3:00 appt & told me she would see me at 2:30. Not 2 minutes later I got a call from Richie saying they were booked for the day. So why doesn't your website reflect that? How can customers feel you are dependable if you're not? My 2 stars is bcs both employees were very friendly. I also appreciate the call, rather than letting me drive unnecessarily to their location. Otherwise.... bad experience!

Literally was about to get on the road for a 2hr car trip with a client. Client's tire light…read moreindicator came on notifying us a tire was SEVERELY LOW. Thankfully we hadn't jumped on the highway yet. Big O Tire was less than half a mIle away and OPEN! They immediately got us in. Welcomed us with warm coffee, free wi-fi/cell phone charging station (sensing we were business clients) offered us breakfast bars and popcorn while we got caught on morning ESPN highlights. This place was super clean, warm and welcoming. Highly recommend if need help in EARLY hours or just I in general. #Tire #TireReplacement #RoadsideAssistance #Zionsville #ConciergeGuy @JamesPayneConcierge

This guy is so wrong for this. They changed the fan module that was the supposed issue, I come to…read morepick it up, he says it's good to go, I pay and my car STILL needs to be jump started to turn on! He says he ordered and replaced the fan module because he was "nice" and wanted me to have my car running by today but he could of had me wait until Monday. Well... it's NOT running. Then he says well that's because it's def. going to need a new battery and I'll need to run a 2hr diagnostic because 45 sensors are going off. After seeing that our discussion wasn't leading to a solution I ask him to jump start my car and I'll take it to get serviced else where. He has me wait 42 minutes because apparently this TIRE SHOP only has ONE set of mobile jumper cables and they're charging. I paid almost $700 when I could have used that money to rent a car while I could afford to get EVERYTHING fixed. He should have been upfront about all it needed, though it did look like he had no idea what he was doing nor talking about.

I've been a Discount Tire customer for over 40 years. This store (8302 Michigan Rd) holds up their…read morestellar reputation. Keep up the good work!

There was no charge fix a slow leak! Amazing. The technician explained everything to me very well…read moreand I will be sure to give them my business the next time I get new tires.

This Best-One of Indy location in Carmel provides outstanding service. I've taken my vehicles here…read morefor tires and front end alignments. The technicians always find and fix my issues no matter how elusive it is. The front desk staff are always friendly and helpful. I'm very impressed with the consistent outstanding results I receive and I'm even more satisfied with their prices. Give this place a shot and I'm sure you'll agree with me. Great service at a great price.

Those working the service counter are respectful of their customers. Responsive and helpful on…read morephone and in person. Waiting room leaves something to be desired, but they are good about estimating wait times or recommending drop off.

I had a great experience with this business. I needed same day tire repair and this was the closest…read morelocation. When I walked in, I was immediately greeted and helped. The employee I spoke with was incredibly friendly and genuine. As a woman, traditionally masculine places such as tire shops can be intimidating to me but I didn't feel that way here. I felt like I was charged an honest price for the services and that the repairs were done well. Despite not knowing exqctly what "tread" was, I never felt spoken down to or patronized. The staff was so friendly and helpful they even offered to send a car for me and those I was with in case it started raining while we were waiting for the repairs to be done (Traders Point is nearby with a lot of places to eat and shop.) I would highly recommend this location to anyone and would definitely bring my care back here again for any future tire needs. Thank you!

Professional. Hardworking. Great expertise. I go to them for way more than tires. All the mechanics…read more& management are top tier.

They have great service and good prices…read more Had them do brake work after having tires repaired there. Car is running great and they were done pretty fast. Prices were okay.

Dropped my car off for a nail in the center of my tire, they called me back saying my tire had…read morecracks in it even though I purchased all new tires in October. They continued to say I needed a new tire and on top of that, they mentioned the wrong tire when telling me all of this. Once I picked up my vehicle 4 hours later, all the windows were left down parked in their lot. Will never come back here as I brought my car to a different store and had the repair completed as no mention of my tires being cracked... waste of time as it sounds like that's a come theme here..

I cannot say enough good things about this business and specific location…read more I initially thought I had a slow leak so filled up tires. 2 days later without driving, it went from 34 to 9. Firestone was the only place open (I didn't notice that until after the fact). I walked in without an apt at 11:30 and asked for them to check my tires and do a patch up if possible. They said it'd be an hour and a half wait to see my car and 45 min or so for service. I was out by 12:50! They looked at my tire and called me to the back to show me there was a screw in my tire so they couldn't patch it and gave me my options of replacing tire and cost. They recommended two front tires since I have all wheel drive. They gave price per tire, price for 2 tires and price for 4. They happened to start a special that day which is $100 off for all 4. With the tread of my back two, I'd have to replace by January and with winter plus some road trips approaching I opted into all 4 and added a warranty ($25/tire applies nation wide and unlimited repairs for free and full replacement at an extreme discounted rate). I left well before their estimated timeframe and the total was around $700 for 4 new tires and warranty. Another customer there was a walk in before me. She had VERY specific tires which this location didn't have. She had to catch a 5pm flight in Chicago. Instead of turning her away as most places would, they called over TEN places (unrelated to Firestone) to see if they had tires. Two of them did. They looked up the distance and had an employee go get them for this lady and bring them back to the shop to install and had her out in time to head to Chicago. Fantastic experience overall. Thank you to Keyara and the others who helped.

I don't know why we continue to have problems with our tire stems, and the tire pressure monitoring…read moresystem that we have installed to be able to watch the tires while we're driving the RV, but it seems we have bad luck with the stems breaking. This time it was when we went through a car wash, go figure. Anyway, we called and they said to bring it on over and we had to wait about an hour before they had time to fix it, but they fixed it fairly quickly after that. The total was less than $20, so I am one happy camper at the moment that they were able to fix this and do so affordably as it has cost us much more other places we've had these replaced. This is a super busy location. They do have a small rating room for five or six people, including a TV to keep you busy if you don't have a phone. There is a coffee pot and water as well while you wait. They did have a battery on the counter with charging cables, but it didn't appear to work and I honestly didn't feel like bothering anybody about it. Bathroom was clean as well.

I discovered NW Frame 10yrs ago, when a rattle developed in my Acadia front end. Dreading a strut…read moreand/or tie rod was broken, I delivered my car and when they (Kevin) called and let me know it was $30 bushing... I trust this shop. Fast forward 10yrs and I have had several opportunities to employ this family business to care for 7 cars along the way, as my three kids all progressed through vehicles we have bought/sold. Today my tires from Tire Rack were delivered at 3:30-4pm and Aaron mounted them on spare wheel set I dropped off earlier and then my car with a call at 5:15 on my way home... I noted the request for review on the counter as "Mom" rang up my bill to mount/balance my new tires. Thus the review... and reminder that a business like this is a valuable part of our community. Thanks Aaron. You made me feel like a priority and valued customer again. Others should know how much you do for your customers.

Kevin and Aaron are master with our German cars! Always helpful and save us money. Highly…read morerecommend then

Have a chance to deal with Oscar, who went off my budget and really helped me out twice so this the…read morestore is definitely the store go to

Oscar was great, and his team was efficient and thorough with replacing a damaged tire and…read morerotating, and aligning my tires. We come to this location all the way from the East side because we have had great service here in the past.

I have taken my car to Jerry and Eric for over four years. They provide excellent service,…read morecommunication, and proper diagnosis. I have had oil changes, brakes, rotors, pads, brake flush, tie rod, and headlamp casing all installed, and have been extremely happy with the work and completion. This shop is one of the very few left that don't push unnecessary work. They don't try to sell you things you don't need, just offer advice on tasks that are immediate. Pricing is very reasonable and Eric and Jerry are great to work with, unlike big chain pushy salesmen at other shops. I highly recommend going to see Jerry and Eric for your car maintenance needs. Two honest professionals in the car service industry who have my utmost respect.

I called the night before about getting a new battery installed for my 2019 Ford Escape. I spoke…read morewith Eric who was very nice, polite and professional. He told me the total for the battery, plus labor for installation (it's complicated for my car), and sales tax would be $342.09. He advised me to bring it in the next day (today) and just drop it off and they would have it done by that afternoon. I dropped my car off around 11:30 AM and went over the details with Jerry who confirmed what Eric told me. They confirmed my phone number and I left. Before I left, I noticed their small waiting area. It had a few seats and a coffee table, I don't remember if there was anything else because I didn't stay more than a minute or two. It did seem clean though. I called them around 4:30 PM to check on the status and was told it would be done in 30-45 minutes. When I arrived around 5:15 PM, my car was sitting outside waiting for me. Only waited a few minutes before Eric came out and checked me out and I was charged exactly what I was told. I'm happy with the professionalism and the fact that they didn't try to upsell me from what I was told I would have to pay.