This guy is so wrong for this. They changed the fan module that was the supposed issue, I come to…read morepick it up, he says it's good to go, I pay and my car STILL needs to be jump started to turn on! He says he ordered and replaced the fan module because he was "nice" and wanted me to have my car running by today but he could of had me wait until Monday. Well... it's NOT running. Then he says well that's because it's def. going to need a new battery and I'll need to run a 2hr diagnostic because 45 sensors are going off. After seeing that our discussion wasn't leading to a solution I ask him to jump start my car and I'll take it to get serviced else where. He has me wait 42 minutes because apparently this TIRE SHOP only has ONE set of mobile jumper cables and they're charging. I paid almost $700 when I could have used that money to rent a car while I could afford to get EVERYTHING fixed. He should have been upfront about all it needed, though it did look like he had no idea what he was doing nor talking about.

Literally was about to get on the road for a 2hr car trip with a client. Client's tire light…read moreindicator came on notifying us a tire was SEVERELY LOW. Thankfully we hadn't jumped on the highway yet. Big O Tire was less than half a mIle away and OPEN! They immediately got us in. Welcomed us with warm coffee, free wi-fi/cell phone charging station (sensing we were business clients) offered us breakfast bars and popcorn while we got caught on morning ESPN highlights. This place was super clean, warm and welcoming. Highly recommend if need help in EARLY hours or just I in general. #Tire #TireReplacement #RoadsideAssistance #Zionsville #ConciergeGuy @JamesPayneConcierge

Went to two other lawn tractor repair places. One was on a three week wait and after the wait was…read moreon another two week wait because they needed help. The other place would do it in 10 days. Triple S came out the next day after I called and changed the tire in 20 minutes for a reasonable price. Thank you for your timely assistance!

Been a customer of El Camino (Georgetown Road) for a few years. They have great hours and service…read morehad always been top-notch. They always treated me fairly and did not try to rip off customers like other tire places. I had (notice the use of past tense) such positive experiences there that I recommended the store to several other people. Today that all changed...dramatically. I noticed one of my tires was leaking so I went to the shop at about 3:15. I got in right away. I was told that I actually needed two front tires. I agreed to that as well as an alignment and to have the tires balanced. New tires got mounted pretty quickly. Then a worker came and got my keys (actually there was already another set in the car) to do the alignment. Then I waited and waited and waited. Numerous people came in the store, had their vehicle serviced and left. Not me though. I waited, waited and waited some more. Very little communication from the El Camino staff. When I asked what was taking so long, I was told there were people ahead of me and they were "working on it." Then I waited, waited and waited some more. It got to the point that I was virtually the only one left in the waiting room. The staff had to know I was getting upset, yet they did ZERO to address my frustration. Finally, at almost 6 pm, when I had been there nearly 3 hours, I went to the desk and demanded my car back, that I would just pay for whatever work was done, and leave. That apparently sparked them to actually finish the work. I finally got the keys back 10 minutes later. I paid the bill and left. I understand that maybe the work on my vehicle "fell through the cracks" or for some reason was taking longer than expected. That happens in this line of business. But there is no excuse for the lack of communication and the unwillingness to treat a longtime customer without even a modicum of respect. They apparently didn't value my business or care that after such a poor experience I would be unlikely to ever come back and would certainly not recommend it to my friends. I would not recommend this place after what I experienced today.

My son had a slow tire leak and paid $25 to have it repaired here. He was told the issue was fixed,…read morebut just two days later the tire was completely flat. He ended up taking the car to Walmart, where they were able to properly repair the tire. When he contacted El Camino to request a refund for the unsuccessful repair, they refused. That experience was disappointing and concerning, especially since tire repairs directly affect safety. Based on this experience, I would not recommend this business for tire repairs. Instead, I suggest Discount Tire or Belle Tire. They offer free tire repairs when possible and stand behind their work.

I can't recommend Jerry at Goodyear enough. I've been going to him for over 20 years! Finding a…read moretrustworthy mechanic is usually a headache, but working with Jerry is always a breeze. He is straight-shooting, honest about what actually needs fixing, and never inflates prices with unnecessary upsells. Every time I bring my vehicle in, he gets the job done quickly and correctly. Top-notch service all around!

I called the night before about getting a new battery installed for my 2019 Ford Escape. I spoke…read morewith Eric who was very nice, polite and professional. He told me the total for the battery, plus labor for installation (it's complicated for my car), and sales tax would be $342.09. He advised me to bring it in the next day (today) and just drop it off and they would have it done by that afternoon. I dropped my car off around 11:30 AM and went over the details with Jerry who confirmed what Eric told me. They confirmed my phone number and I left. Before I left, I noticed their small waiting area. It had a few seats and a coffee table, I don't remember if there was anything else because I didn't stay more than a minute or two. It did seem clean though. I called them around 4:30 PM to check on the status and was told it would be done in 30-45 minutes. When I arrived around 5:15 PM, my car was sitting outside waiting for me. Only waited a few minutes before Eric came out and checked me out and I was charged exactly what I was told. I'm happy with the professionalism and the fact that they didn't try to upsell me from what I was told I would have to pay.

Sent me back to the dealer for item under recall! Very honest! I have went back for additional…read morerepairs, very reasonably.

I can honestly say that I feel very comfortable as a woman having my vehicle maintained and…read moreserviced here at PFM Zionsville. I appreciate the way they explain things to me and I have always gotten a better price from them. The shop manager Robin, is always friendly and helpful. I wouldn't go anywhere else. Sandy

Last night could have been a really stressful experience, but thanks to this team, it turned into a…read morehappy memory! On our drive home, we got a flat tire on the highway. I had my five-year-old with me, and unexpected situations like that can be especially overwhelming for him. After his first-ever tow truck ride, we left our van at Big o Tires to be repaired. When we came back this morning, not only was the tire fixed quickly and professionally, but the kindness we experienced really stood out. The boss went out of his way to give my son a hat, which absolutely made his day. What could have been a scary situation has turned into something he keeps replaying in a positive way! He's been reenacting the whole experience with his Hot Wheels. I'm really grateful for the efficiency, professionalism, and especially the compassion shown to my family. We'll be back!

I've shopped with Big O tires for years and they've ALWAYS been prompt honest well educated in…read morevehicle maintenance and safety and professional. The go out of their way to get whatever it is that you need from chasing down tires to assure you can "roll out" on new skins to endless vehicle repair possibilities. Mike at Big O is especially great but all of their pros make it an easy choice for me! It's Big O every time

There was no charge fix a slow leak! Amazing. The technician explained everything to me very well…read moreand I will be sure to give them my business the next time I get new tires.

I bought my tires from here so I get emails when it's time for my tires to be filled. I have gone…read moreto 3 different stores here in Indianapolis, pulled up to the area for having my tires aired up, and waited and waited and waited!!! I know I was seen waiting but NO ONE came to air up my tires! I waited over 10 minutes at each store before driving off. I will take my business elsewhere just because of this experience!

Changed all four of my tires. Very thorough and had great products. Also provided extra service!…read moreGreat team.

Brandon and team were very helpful with my bent rim. I also needed a tire as the aluminum wheel…read moredestroyed my tire. Brandon took time with me in working on options. Quality of work was an A+. As a female in uncharted territory, I was not taken advantage of. I will recommend this location!