So far not a good experience, no acknowledgment no "be with you shortly" no nothing just standing here waiting. Good customer service at least would acknowledge any patron standing there in the entryway and at least say something. I get they're busy but I swear good customer service is very rare. Update after 6 minutes... they just yelled through the door we will be with you all in just a couple minutes. I know it will be more. The correct thing to say would be, "we are sorry for the wait, someone will be with you as soon as they are available." Dear management teach better customer service to your employees. ***Update once helped Obdulio helped me and he's a nice young man who knows how to treat customers. He was able to get me the proper information and very professional. I'm very grateful for his help. I realize it's busy I'm not disregarding that I really am not. It's just frustrating to walk into a business nowadays and not be addressed or spoken to. My interaction with Obdulio definitely has helped because of his ability of communicating and being able to get my car in. Regardless of how many hours I appreciate his help. 5 stars for Obdulio 3 stars for the first part of my visit. Reminder to bring earbuds or something to distract you from annoying people who don't understand that changing tires takes time and patience. Also for the morons on speaker phone who are obnoxious and rude. ******UPDATE AFTER DROPPING MY CAR OFF ALMOST THREE HOURS AGO...they close at 6 and I have not heard one single thing about my car or anything. I get again it's busy but COMMUNICATION IS KEY. They told me 1 1/2 hours which I knew it would be longer but now what, do I have to miss work tomorrow because my car is there and I don't know the status. MANAGER PLEASE HAVE A POW WOW WITH YOUR GUYS ABOUT COMMUNICATING WITH CUSTOMERS. BACK TO 1 star. Zero stars if possible because the link the person left under this doesn't work it says error when I try to contact them. ******LAST UPDATE 7:38pm Obdulio called me a few min ago said he saw my car and asked if anyone had contacted me and they said no so he was kind enough to call me to tell me it was ready. This young man is probably the kindest and honest person up there and I know he's doing his best. I do appreciate him: I just still hope the others learn some kind of way to communicate with customers better and have a little more experience with treating customers better. Obdulio 5 stars Overall experience 3 stars The customer service link zero stars since it doesn't work but I only have one thing left to say, Obdulio is someone who has my respect and hope he knows that. read more

Discount Tire - Tires Near Me - Indianapolis, Indiana

Spoke with Dustin on a Wednesday, he ordered my tires and explained everything to me throughly! Was a wonderful experience after a not so wonderful from another business. The service was done in a timely fashion for them being really packed in! My rims which I took in by themselves came out exactly how they went in, no damage, no anything, except a little grease (but that's to be expected!)! Overall everyone was friendly, communicated and accommodated my tire weight request, and to not sit my rims just on the ground. A lot of shops don't do what these guys did! The price for 4 tires was extremely fair! They had a lower price than most of the shops around, had the friendliest service of all that I called, so from now on if I have a tire need I will be back! Dustin did an amazing job even with it being extremely busy! read more

Took my mother's car in the other day cause the tire wasn't holding air. They found a nail and patched it. 2 days later the same tire was still having the same issue. They neglected a SECOND nail in it. When my mother took the car in they told her it was gonna cost (whether or not this was miscommunication is a partial problem). You take care of ONE matter at a time. You take care of one thing and then come back with a different approach. Simplify for the customer to understand. You can't expect everyone who comes in to be an "expert" on the situation. I will tell my friends to NEVER use this location. Maybe go to a different brand because I've never had a good experience at any discount tire. Proudly a former customer from this point on read more

I made an appointment for 10:30 take early lunch to have a tire sensor replaced on my company vehicle . Always use Discount Tire. Recommend not making an appointment because they don't keep the times promised. Never had a problem with the south side store. I guess it makes a difference which store you use. Would not recommend this place to anyone! read more

They helped me get what I needed and were very professional the whole time. Definitely recommend

During heavy construction on the way to work this year it seems as if we were always needing to get a tire fixed or replaced, and it made me so thankful that we used Discount Tire. No matter where you purchase or generally get service you can get tires repaired at any location. I had a flat tire at work and was able to make it to the closest shop, and they were very gracious and fast. I didn't miss much work at all, and there was no fee! We highly recommend their services. Also if you only need to check the air pressure they have a convenient spot outside. You pull up and someone will come out and check to make sure you only need air and not something else. Great savings of both time and money! read more

If zero stars was an option I'd choose that. For starters I have a dually, they scratched both front rims. I wrote what tire pressure I wanted for the rears and the front tires on the work order and kept going and telling them, failed to do so. They jacked up and took all tires off the truck and the truck almost fell off the jack bc of placement. They didn't use jack stands. Would not recommend to anyone going to this location. read more

I have been here several times over the last three years for tire patching and have had nothing but the best experience. Techs here are pleasant and engaging, walk you through what they're seeing, and get you in & out fast (relative tire places). Moreover, I've seen this same consistent attitude with other customers. Even if they're busy, they acknowledge your presence by saying they will be with you momentarily. I would put this place up against any tire joint across the country. Whomever runs this place has gotten the employees to buy into a great work ethic and customer first attitude. read more

This Discount Tire is great. I went first thing in the morning and everyone was very friendly. The front facing employees seemed happy and made jokes. Employees in the bays were changing tires and singing to the radio. It was great to see such a good vibe. My family has been a long time customer of this location and this morning confirmed the reason why. Plus they have good deals on tires and are professionals and informative. Not pushy. Great place for tires. read more

Great customer service, fast and efficient. I was able to get in same-day I called and within an hour they had fixed my flat tire. I was expecting to pay for at least two new tires because of a flat tire but they figured out a way to repair the tire for free!!!! I left in a great mood because I did not pay for anything and will be for sure coming back here with any other car issues. read more

when i had 4 tires replaced one of the employees stole 2 nintendo switch games out of my car. i spoke with the manager and he said he would call me back and never did. it is now a day later and i have reached out twice with no communication from joel the manager. make sure you take everything of value out of your car before having the washington location change your tires or any other service. read more

Service was great. Helped recommend tires that worked for my car. The gentleman that helped me out, Jayden was awesome. Clean bathrooms. Fair price. Terrible country music in waiting room. read more

As someone relatively new to adulthood, I was pretty anxious about the amount of tasks ahead of me when I got a flat the other weekend. Luckily, Discount Tire made the experience such a breeze, it seriously could not have been easier. I chose this location because it came recommended and because I had a visitation to attend at the funeral home next door. I came in about an hour before they closed, but the kind employee assured me that his crew doesn't leave until every car for the day is done. You can make an appointment online ahead of time, but obviously they also take walk-ins and seem to be great about squeezing you in. The thing that struck me the most? The waiting area smelled amazing, exactly like pineapples. Not sure if they had a plug in somewhere or what but it was an unexpected pleasant surprise. I know from friends that the wait time is significantly higher during peak pothole season, but it only took about an hour all said and done. I most appreciated that the employee (thanks Dom!) showed me exactly how my tire was broken beyond repair and then walked me through the screen of him choosing the new tire. I seriously can't say enough good things. Highly recommend! read more

I had an appointment to get some new tires and was driving on my spare. My spare went flat and I wasn't able to get to my appointment on time. They let me know that they'd take care of me whenever I was able to get towed in. When I arrived, they were incredibly busy and they let me know they were actually shortstaffed that day. They took fantastic care of me and were incredibly fast, even though they were shortstaffed. I go to discount tire because of the prices, but will be returning to this location in the future because of the service. read more

I have been a discount tire customer for over 20 years, tired five cars with them. I never had an issue with any of the tires I bought until recently. The four tires I bought, the store manager recommended. One of the tires began to go bad after 16000 miles with a 50000 mile warranty on them. They were only offering about a $40 credit to replace two of the tires. So what good is a 50000 mile warranty if you don't even honor it. So I'm done with them! I won't ever go back. The one time I have an issue and they won't keep up their end of the deal! read more

Started losing pressure in interior dually. They were prompt, clean and responsible !

My tire pressure light came on one morning on my way to work. Ugh, I guess I better get that taken care of on my way home. So I pull up to Discount Tire at 5:30 right before they close to get a free air check and fill up. What do we find? A piece of metal sticking out of one of my tires. And a quick flat repair won't do the trick. I need a new tire, and I may want a whole new set before the winter hits. Cue me standing in the customer service area trying to answer questions I don't know about my car. Oops. Fear not! The team at Discount Tire is so helpful and friendly in explaining in further detail, not to mention extremely patient as I text my parents back and forth trying to figure out what I should do. Did I mention I came right before closing? Yeah, they were technically closed at this point, but they didn't rush me out at all. I ended up getting a whole new set of tires for an amazing price with the Road Hazard protection included. What I thought would be a quick in-and-out errand turned into a purchase that most definitely saved my butt from future disaster. So appreciative of the customer service at Discount Tire. read more

I don't what happened there recently as of December 12, 2020, but before, I vowed never to return because the last 2 visits, which were in 2018 and 2019, the staff was not cooperative, but was rude and unprofessional. However, my recent visit (thinking 3 strikes and you're out) there was a significant difference....A complete 360!! The staff was friendly, patient, professional and swift! I brought my vechicle in, and they asked if I wanted to stay in the vechicle or not, while they serviced it. I felt quite taken care of, as a complete team surrounded my vechicle and completed services within minutes! Keep up the good work because y'all almost lost me as a customer! read more

Best experience I've had getting new tires and wheels put on. I assume that my customer service representative was the general manager of the location based on how he treated me and a situation with an entitled customer who thought she was the only person in the world. This representative handled the customer complaint from the other customer with patience and class. Great job to this team! Great experience from beginning to end. I will definitely be back when I need any tire work done. read more

Hello, I am the dad of a single mom doing her hardest to raise her kids. A year ago her 2015 Audi A3 hit one on Indy's wonderful pothole going to work and damaged a rim beyond repair. Audi could no longer match those rims. She asked her dad (me) where she should take her car, ( I now live in Mishawaka) I told her I always had pretty good fortune at Discount Tire on the eastside of Indy, so that is where she took the car. Mind you, she is 35 years old and not car smart, so she was relying on the salesperson there along with the techs to know what they were doing. She explained her predicament to them, and they said they had rims in stock and could handle it that day. When I saw the car after their repairs, it looked like a gang banger car, but I didn't say anything, because I figured they knew what they were doing. For one, the wheel offset was too far out, making the tires hang out the fenders. She wasn't happy with the service or end product but being a woman by herself she was blown off by the manager named Raymond. Then this week her boyfriend who does his tire business at the Carmel store, told her that her front tires were slick and needed to be replaced. These tires lasted one year (no alignment issues). Since her boyfriend does business with Carmel, he knew long term someone who worked there and showed them the tires. His words after he looked at the receipt from the original install was "We (Discount Tire) have never sold these tires." He assumed they had put on a used set of tires on her car, being they were an off brand. He said tires were not the right size for the car or rim width and were partially riding on the sidewalls. He even mentioned something to the effect, "that it didn't surprise him that happened at the eastside store." I am 62 years old and have always trusted and used Discount Tire, both for my personal vehicles and work vehicles, but I will NEVER recommend the Indy eastside store to anyone. I am also debating on if I will ever use any of the stores again, if this is the type of crap that goes on. 1. Taking advantage of a single mom or woman. I thought this was no longer a thing but am evidently wrong. 2. Selling used tires or maybe even black-market tires? Really? So a year in, she had to pay another +$400 for tires and her original bill for rims and tires (+$1000) Yeah right! I am curious what Corporate has to say about a store being run like it is an inner city area. read more

Excellent customer service for us out of state folks when blown tires happen! Amazing technicians! Speedy service! Special shout out to Bill!!! What a blessing! read more

Discount Tire - RV trailer tires - Tires Near Me - Indianapolis, Indiana

Discount Tire is Awesome!! Fast, friendly, and great prices! I love my new Michelin's! Plus, my rebate and road hazard guarantee makes the deal even sweeter! If you're looking for a reputable tire company, check out Discount Tire! When it comes to tire maintenance and purchasing new tires, this business can't be beat! If you're looking for an honest, credible business that stands behind their work, look no further. Thanks to Tire Discount for a job well done! read more

Discount Tire - Tires Near Me - Indianapolis, Indiana

I just had an awesome Customer Service experience at the Discount Tire on Washington Street, Indianapolis, IN. The Discount Tire team exceeded every expectation a Customer could possibly have: they delivered again on the Big 3: Quality, Price, and Delivery, but to add to that, The Customer Service here is unmatched. It's no wonder this location is so busy. The folks at Discount Tire really care about their Customers and it shows. Not only do they have great prices, they have great pride and treat their Customers with respect, do great work, and get people in and out, as quickly as, most Indy 500 pit crews. I'm going to recommend anyone that has a car with wheels, make an appointment at this location and get some great new tires. I'll be a Customer for life and will pass the word along! Thanks Again, Jason Chaille read more

Okay, I drive an 08 Honda. Took it into the Honda dealership and they said, "Oh, you're back right tire is about to blow. Also, you need to replace all your tire valves. That'll be $300" So instead of shitting myself, I went to get another quote at Discount. Logan laughed when I told him what they said. He quoted me at around $150 for the tire replacement and valve work--HALF of what Honda quoted. Turns out, only two of my valves needed to be replaced, so I didn't even end up spending the $150! Luke worked on my car and, without knowing that Logan and I had already talked about it, took me in the back to show me that my valves were leaking. He was very calm and communicative. As I watched these guys work on my car, I noticed the way they work together. I could see the banter and camaraderie in the gestures of all of the guys. Good people make for good work, and good work makes for happy customers. I think that sums it up pretty well. Thanks so much, guys. read more

Went to this location, my husband was trying to ask the service tech a question. He was very rude and told him he needs to keep it moving. When we noticed where the tire check line was. (Which was the question) the same guy refuse to service us and told us to leave. He serviced the car ahead of us, but told us to leave he wasn't helping us. I guess he wasn't feeling our skin color this day. He was very verbally abusive and rude. We did give him the same energy he gave us. read more

Okay, I drive an 08 Honda. Took it into the Honda dealership and they said, "Oh, you're back right tire is about to blow. Also, you need to replace all your tire valves. That'll be $300" So instead of shitting myself, I went to get another quote at Discount. Logan laughed when I told him what they said. He quoted me at around $150 for the tire replacement and valve work--HALF of what Honda quoted. Turns out, only two of my valves needed to be replaced, so I didn't even end up spending the $150! Luke worked on my car and, without knowing that Logan and I had already talked about it, took me in the back to show me that my valves were leaking. He was very calm and communicative. As I watched these guys work on my car, I noticed the way they work together. I could see the banter and camaraderie in the gestures of all of the guys. Good people make for good work, and good work makes for happy customers. I think that sums it up pretty well. Thanks so much, guys. read more

I initially chose discount tire because Tire Rack is too far away from me down here in Indy, and Discount Tire was the only local tire place I found that had their tire prices on their site. Making me call or request a quote just to find out what price a tire costs is a sure fire way for me to go elsewhere (take note all other tire companies). Discount tire is also willing to haggle with you if you actually find a lower price. I have been able haggle for a slightly lower price both times I have purchased tires here. Do your research first though. You have to haggle on the total cost after installation. Just because you find a lower price per tire somewhere else, doesn't mean the overall cost after installation and any rebates will be lower than Discount tire. They will do those calculations, so you have to as well before you start haggling. They tend to have a lot of manufacturer sales and overall, the lowest prices in Indy. The staff is quite helpful and courteous. They will try pretty hard to sell you the longer warranty for new tires. If that's what you're into, have at it. My only beef was I had to tell them no several times for the warranty before they would drop it. I've only had one blowout ever in my life and general holes and flats I can fix myself. They are also pretty fast with getting the tires changed. I do recommend making an appointment instead of just popping in. They are usually pretty good with remembering special requests such as "please put the wheel weights on the inside of the wheel". read more

This place is where you want to go! It's clean, organized, and well managed. The staff is courteous, professional, hard working, and friendly. Even the grass looks nice and they place GOOD music! read more

Discount Tire - Tires Near Me - Indianapolis, Indiana

I just want to take time to write this review and point out an exceptional experience that i have had with JOHN MCAFEE !!! I am very grateful and thankful that he has went out of his way to help me with am issue I have had with a case of bad luck being out here in Indiana. I am from California and up here for work. My grandparents live out in the country in the middle of no where practically and have two flat tires at the same time.... I made a phone call to one of the shops that know me in California that take care of all my vehicles and they personally called this store to spoke with John and had him call me to take care of my vehicle and situation. John called me immediately and honestly went out of his way to help me with my tires being ordered and replaced. He made a stressful situation into a better experience and I was very pleased with his communication skills and his customer service skills. He truly knows how to treat a customer right.... Thank you very much I am very grateful... If anyone needs tires or anything I highly recommend Speaking with JOHN MCAFEE read more

Always had a good experience at this store. No complaints at all. You can pull in there and they will put air in you tires. Even fix you flat at no charge. Good prices as you will find anyplace. read more

Went in for a tire rotation that should have taken 30 minutes or less at the most. Ended up taking 3 whole hours. The employees looked like they had no idea what they were doing one was standing and just staring in the parking lot while my vehicle has been in the parking lot for a few hours. Would have given 1 star if the manager didn't notice me getting upset and disciplined the employees. read more

Ive been using this company for years and they have always been great. They are fast, dependable and affordable.

I noticed my right front tire had a slow leak so I picked this place because all they do is tires and nothing else. They were very busy the day after Easter but they got to us right away. It took an hour because they were backed up with lots of customers. They had almost every bay filled up with a customer's car. They found a screw in the tread of my tire and patched it up for FREE! WOW! I will make sure to go to them when my car needs new tires. Their prices are very competitive and they say they will match any internet price you bring to them. read more

Don't bother making an appointment, they won't honor it anyway. Then I asked why my car wasn't taken back yet an hour after my appointment and they lied to me saying the bays were full and they took longer than expected. I know that isn't true because 4 people left with their car while mine sat in the parking lot! read more

I recently got new tires for my '05 Mustang here. They have some of the lowest prices in Indy, and the staff is very friendly. I've had bad experiences buying tires in the past, where the guys working at the tire place assumed I knew nothing about tires or cars - which is the opposite of the truth. I didn't see any of that with any of the staff here. I dropped off the car, and about an hour later they called telling me my new tires were installed. Had I decided to stay and wait, they have several chairs on the far side of their lobby and what looks like a nice assortment of coffee and tea to drink while waiting. I'm loving my new tires, as driving in the rain is no longer a trip of terror fearing my car is going to go careening off the road sending me to an early grave. I think I'll likely meet my maker in a fiery crash, but I no longer think it will be due to my tires. read more

Have had 5 excellent experiences at this particular location over the last 3 years. They understand the service business and how a little honesty and taking care of customers earns repeat customers. I suppose it's odd to have loyalty to a tire shop, but will continue using these guys. read more

My car was flashing me low tire pressure message. I thought it was rear tire. Guys here checked it out and said I needed 2 front tires. The car is a 2011 with the original tires so that was cool. They gave me a good price. When they checked the air pressure they noticed a back tire had a wire stuck in it and had a slow leak. They fixed it at no extra charge. Service was excellent and took less 45 minutes. Definitely coming back here. read more

Let me say that the guys here do a great job! Only had a few times that orders didn't come in when promised but they could not control that but we requested in the future to be notified when things changed & the staff did just that! Just ordered some tires a few days ago & they came in but we were not called to let us know they were in so we checked back & found they were in. It would be great if maybe their computer systems reminded staff when orders are in so they can call customers or better yet if the system sent email alert directly to the customer!! Overall, I know the staff that are on duty are very busy!! If Discount Tire Corporate Office could institute some improvement suggestions from customers, I'm sure their reviews would show more 5 stars!!! read more

They did an excellent job I ordered my tires they came in like they said they would made an appointment and was done in 30 minutes. Good job. read more

I am embarrassed that it has taken me this long to write this review. I am a monthly visitor since buying my new used Honda. When my system signals me that my tire preasure is not right I go to discount tires. Now usually every person just fills it and sends me on my way but this last time I was fortunate to get team member Isach. He asked a few probing questions and gave me a wealth of information as to why it occurs and how they can fix it. He even provided me a timeline so that I will know how to gauge the time of when to get it corrected and how Discount tires can do it for me. Man I left with a wealth of information I have not been given before. I was very happy and satisfied more than ever from just a visit for tire pressure check. Keep this young man and try to breed more like him. It's the chick fil a experience of top notch customer service. Above and beyond the call of duty. Thanks again from this loyal customer abd now even bigger fan. read more