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    Gem City Tire

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

    Services - Gem City Tire

    Routine automotive maintenance

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    7 years ago

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    Edward's Transmissions+ Auto Systems Expert - Shadeland

    Edward's Transmissions+ Auto Systems Expert - Shadeland

    2.5
    (12 reviews)

    Bad business practices! Performed work without discussion with customer first! When they discovered…read morethat the repair had a problem they chose to change the computer programming to try and hide it. Refused to let me test drive before paying just under $4,000! Now my truck transmission is worse and I have engine codes so it's basically totaled thanks to them. This is the type of auto repair shop that sets the bar on the floor then trips over it. NOT A FAMILY BUSINESS, they are FRANCHISED and this owner doesn't even rebuild the transmissions he pays ANOTHER COMPANY to do it! Same owner as SHADELAND AVE. location so BEWARE!! And they broke my rearview mirror off and weren't decent enough people to even own up to it!

    since there is so many false positive reviews stating lies on this platform let me set the facts…read morestraight for everybody planning to or have been to edward's transmissions . i went to this place for a basic trans issue . mind you my car was still drivable and they decided to not only joy ride my car but abandon my vehicle in a parking lot no where near close to the premises . my car was never fixed and they stole my money and falsely diagnosed my vehicle . because i'm a mechanic and my experience only goes so far . i decided to work on my own car and found a blown fuse leading to my drive system . that is basic diagnosis. the fact that i left my car with you for 3 entire days and you did not fix it goes to show how skilled you idiots are at fixing any thing. after i fixed the fuse my car took off like a bat out of hell . its still driving perfectly fine to this day after i fixed it myself . i had a piss poor experience and overall rude customer service from the "experts" in the bay area . just cause you know how to use a code reader doesnt mean you know how to turn a wrench !!!! i took my car to you guys twice !!!!! twice over a fuse !!! dont let any of these illbrained " mechanics" around your vehicle or any vehicle for that matter . they break everything they touch and will charge you for nothing .

    Discount Tire

    Discount Tire

    3.9
    (51 reviews)

    So far not a good experience, no acknowledgment no "be with you shortly" no nothing just standing…read morehere waiting. Good customer service at least would acknowledge any patron standing there in the entryway and at least say something. I get they're busy but I swear good customer service is very rare. Update after 6 minutes... they just yelled through the door we will be with you all in just a couple minutes. I know it will be more. The correct thing to say would be, "we are sorry for the wait, someone will be with you as soon as they are available." Dear management teach better customer service to your employees. ***Update once helped Obdulio helped me and he's a nice young man who knows how to treat customers. He was able to get me the proper information and very professional. I'm very grateful for his help. I realize it's busy I'm not disregarding that I really am not. It's just frustrating to walk into a business nowadays and not be addressed or spoken to. My interaction with Obdulio definitely has helped because of his ability of communicating and being able to get my car in. Regardless of how many hours I appreciate his help. 5 stars for Obdulio 3 stars for the first part of my visit. Reminder to bring earbuds or something to distract you from annoying people who don't understand that changing tires takes time and patience. Also for the morons on speaker phone who are obnoxious and rude. ******UPDATE AFTER DROPPING MY CAR OFF ALMOST THREE HOURS AGO...they close at 6 and I have not heard one single thing about my car or anything. I get again it's busy but COMMUNICATION IS KEY. They told me 1 1/2 hours which I knew it would be longer but now what, do I have to miss work tomorrow because my car is there and I don't know the status. MANAGER PLEASE HAVE A POW WOW WITH YOUR GUYS ABOUT COMMUNICATING WITH CUSTOMERS. BACK TO 1 star. Zero stars if possible because the link the person left under this doesn't work it says error when I try to contact them. ******LAST UPDATE 7:38pm Obdulio called me a few min ago said he saw my car and asked if anyone had contacted me and they said no so he was kind enough to call me to tell me it was ready. This young man is probably the kindest and honest person up there and I know he's doing his best. I do appreciate him: I just still hope the others learn some kind of way to communicate with customers better and have a little more experience with treating customers better. Obdulio 5 stars Overall experience 3 stars The customer service link zero stars since it doesn't work but I only have one thing left to say, Obdulio is someone who has my respect and hope he knows that.

    Spoke with Dustin on a Wednesday, he ordered my tires and explained everything to me throughly! Was…read morea wonderful experience after a not so wonderful from another business. The service was done in a timely fashion for them being really packed in! My rims which I took in by themselves came out exactly how they went in, no damage, no anything, except a little grease (but that's to be expected!)! Overall everyone was friendly, communicated and accommodated my tire weight request, and to not sit my rims just on the ground. A lot of shops don't do what these guys did! The price for 4 tires was extremely fair! They had a lower price than most of the shops around, had the friendliest service of all that I called, so from now on if I have a tire need I will be back! Dustin did an amazing job even with it being extremely busy!

    Belle Tire

    Belle Tire

    2.8
    (43 reviews)

    Luk was very courteous even though I had to wait. Said he would put me in line. Maybe a 2 hour wait…read morehad no choice but within 45 min had my van in checking all tires and doing a rotation. These have been very good tires for me. Always use Bell tire for my tire needs.

    The last time I had tires installed at this place, they scratched the rims of both my husband's and…read moremy vehicles. My brand new tire installed there is kept losing air and I returned to the store they told me there was a large piece of metal in my tire, but they couldn't show it to me. I rushed back to the bay to see what they were talking about and saw the employee high-fiving the manager while I was distressed about hearing there's a large piece of metal in my tire. They explained the reason they couldn't show it to me is because they threw it away, but they couldn't find the large piece of metal now a minute or so later. I complained about the store scratching the rims hto their corporate office but the complaint went back to the store manager, who was already aware of the situation and had done nothing about it. I had to take my car to the Belle Tire in Greenfield after the E Washington store informed me that the reason my new tires were leaking air was because a piece of metal was lodged in the tire. The Greenfield store replaced the tire valve stem, which had not been replaced when I had the new tires installed at the E Washington store. This was the reason for the tire's air leakage. Also when they claim to price match every time I paid a higher out-of-pocket price and had to apply for rebates online, which they mail out six or eight weeks after my application, it's not really a time-of-service price match. Instead, it's an attempt to match the price through rebates that you have to jump through a bunch of hoops to obtain after paying the higher price upfront. That's been my experience. I've been exclusively going to Costco now, and the prices and services are significantly better. I haven't had any issues after getting tires installed on three different vehicles. When Costco offers you a manufacturer's rebate, they handle all the paperwork and provide you with the discount upfront. You can't beat that.

    Gem City Tire - autorepair - Updated August 2026

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