Been a customer of El Camino (Georgetown Road) for a few years. They have great hours and service…read morehad always been top-notch. They always treated me fairly and did not try to rip off customers like other tire places. I had (notice the use of past tense) such positive experiences there that I recommended the store to several other people. Today that all changed...dramatically. I noticed one of my tires was leaking so I went to the shop at about 3:15. I got in right away. I was told that I actually needed two front tires. I agreed to that as well as an alignment and to have the tires balanced. New tires got mounted pretty quickly. Then a worker came and got my keys (actually there was already another set in the car) to do the alignment. Then I waited and waited and waited. Numerous people came in the store, had their vehicle serviced and left. Not me though. I waited, waited and waited some more. Very little communication from the El Camino staff. When I asked what was taking so long, I was told there were people ahead of me and they were "working on it." Then I waited, waited and waited some more. It got to the point that I was virtually the only one left in the waiting room. The staff had to know I was getting upset, yet they did ZERO to address my frustration. Finally, at almost 6 pm, when I had been there nearly 3 hours, I went to the desk and demanded my car back, that I would just pay for whatever work was done, and leave. That apparently sparked them to actually finish the work. I finally got the keys back 10 minutes later. I paid the bill and left. I understand that maybe the work on my vehicle "fell through the cracks" or for some reason was taking longer than expected. That happens in this line of business. But there is no excuse for the lack of communication and the unwillingness to treat a longtime customer without even a modicum of respect. They apparently didn't value my business or care that after such a poor experience I would be unlikely to ever come back and would certainly not recommend it to my friends. I would not recommend this place after what I experienced today.

My son had a slow tire leak and paid $25 to have it repaired here. He was told the issue was fixed,…read morebut just two days later the tire was completely flat. He ended up taking the car to Walmart, where they were able to properly repair the tire. When he contacted El Camino to request a refund for the unsuccessful repair, they refused. That experience was disappointing and concerning, especially since tire repairs directly affect safety. Based on this experience, I would not recommend this business for tire repairs. Instead, I suggest Discount Tire or Belle Tire. They offer free tire repairs when possible and stand behind their work.

This is THE place for all your tire related issues! The guys are awesome- quick, patient, attentive…read moreand very customer focused. I have been several times-- they are the only place I go for all my tire needs--new tires, air check and rotation/alignment. I even had to get a replacement when an INDY GO Bus ran me off the road and into the curb which popped my tire. Grrrr... They are simply top notch!

I had a fantastic experience at this Discount Tire location. On a Saturday afternoon, one of my…read moretires kept losing air. A nearby shop told me they couldn't fit me in until Tuesday, so I decided to call Discount Tire on a whim--even though they were closing in a couple of hours. Tyler answered my call and immediately offered to get me in. He even checked me in over the phone so I wouldn't have to wait once I arrived. When I got there, the place was packed--cars coming and going nonstop, and the parking lot was full--but the team kept everything running smoothly. After about 30-40 minutes, a technician came out and told me my car was ready. I was surprised since I thought I'd need a new tire. He explained that corrosion on the wheel was causing air bubbles and the leak, and they fixed it free of charge. On a busy Saturday, that kind of service really stood out. I wish I had caught the technician's name because he was incredibly friendly and professional. I can't thank them enough for helping me out when I was stressed and short on time. Even though I live downtown, I'll happily make the drive here for all my tire needs from now on. Thank you!

A few days ago I showed up without an appointment and a problem. Josiah was able to take a look and…read morewas very helpful in determining the root cause. He supplied a quick fix! Amazing. Carly assisted with booking me an appointment that I desperately needed. She was clear in what needed worked on, completely repaired, and the pricing involved in parts and labor. I felt confident in having them do the work, but my conversations with the team made my confidence even more so! Due to a part needing be shipping in, they were able to provide a rental. That was super helpful due to the weekdays in between, and Holidays coming up. This team created a wonderful customer experience! Thank you to the team as a whole and the work y'all put into my vehicle!!!

Brought my vehicle in to have the breaks checked. They did a FULL vehicle inspection without my…read moreconsent, charging me $30. Came up with $3000 worth of "issues". I decided to pick it up and take it elsewhere, and the lady at the counter got an attitude with me because I didn't want to drop $3k. She said it's still on the lift because they expected me to get it all fixed and they would get it put together whenever they get the chance. So I'm sitting here waiting for my car that I'm not having work done on, because they are being petty that I decided I didn't want to do business with them. I would also like to mention, as I'm sitting in the lobby waiting on my vehicle, the lady at the counter is offering people discounts on their service in exchange for 5 star reviews, I don't believe this Firestone is truly 4.3 star rated and I'll be reporting to yelp

Absolutely Great Customer Service offered here at the Greenwood location!…read moreBrett is an awesome representative for your company, a man well deserving of at least a raise! Please promote Brett. Excellent job on the tire replacement! Didn't adjust the seat which is awesome. Comfortable lounge area, sofas and bar seating. Love the customer service, thank you so much for the price match!

Had my car serviced today. There was a little mixup in waiting time since I had an appointment. But…read morethe manager made it right. I have consistently great service at this location. Been a customer for years. Shout out to Brett and Brandon. They are so nice. You can't go wrong with good customer service!

I had my brakes done here and the service was great! They also filled my tires with air free of…read morecharge when every single air pump in the area were broken and actually deflating my tires.

Fool me once...actually fool me three times…read more Last three times I have been to Best One on 62nd: 1. Key fab broken. No acknowledgment, just transfer of blame. Got down right nasty when questions were asked. 2. Drop car off for flat tire in the morning. No call on status. I had to initiate the call an hour before closing. Then when I arrive I'm told it only needed air. Next day tire pressure light on. I take it back in and after further investigation there was a nail still in the tire. 3. Catalytic converter was stolen as my car was on the lot over night. No "hey I'm sorry about that" or acknowledging that is a big deal. I was told it has happened multiple times in recent months. That didn't put me at ease either. The technician Keyshawn who works at this location has never been helpful and he comes across rude. His go to line is "we were about to call you." In the past year Ive never felt welcomed at this location by Keyshawn or felt that my car has been in good hands. I've been a loyal customer for 5 plus years; however the past year has been much different. I'm not sure what has changed but my trust has been lost in Best One.

I dropped my Hyundai Santa Fe off on a Friday morning to diagnose an issue with my gas tank. On…read moreMonday morning I was told the problem was with the fuel evap charcoal vapor canister. They replaced the canister and my car was ready by 3:00 Monday afternoon. I can highly recommend Ty's Automotive for reliable, honest and fair work.

I was so pleased with their service when my air conditioner went out…read more I recommend this place to anyone needing good, HONEST, and friendly service.

If in this cold weather u got a bad tire, ur air goes low, or need any tire work in general, this…read moreis the spot! SUPER friendly down to earth staff, got me in n out in no time! Without a doubt what a great Gem!!

I was amazed at the friendliness of their workers. They were extremely quick along with my order…read more The owner placed it on Sunday and arrived Monday. The price for new tires are extremely cost savings. I was able to get new tires for $400.00. Other tire shops were charging $600.00.

They provide a great service to our community for a great price! They charge about $45 dollars for…read morecommon tires and are very professional. They also donate 10% of their profits to their food pantry that they run. I highly recommend this honest company

If you're looking for a no frills tire shop with reasonable prices and good service, you've found…read moreone. Call first to make sure they've got your specific size tire in stock (check the sidewall of your tire). I was in and out in less than twenty minutes and for less than $50.

Our daughter was a student in downtown Indianapolis. She had an older vehicle and used Downtown…read moreCar Care for maintenance and repairs. They were amazing. They were efficient, accommodating and reasonable. We appreciated them immensely. Would highly recommend them to anyone especially students in Indianapolis. Thank you Downtown Car Care.

Very convenient location if you live or work downtown. They fixed a check engine light on my car…read morethat same day. Very friendly and knowledgeable folks. Prices are similar to a dealership. I would definitely use them again.

What a great experience and huge help. great staff, helpful in my time of need. not enough words to…read moreexpress my gratitud!!

I noticed one of my tires was losing pressure, so I scheduled an online appointment for 9 a.m. the…read morenext morning after the shop had already closed. Around 8 a.m., I received an email from the manager, Fermin, letting me know I could either drop my car off and pick it up later that day or reschedule--great communication that I really appreciated. When I arrived, CJ checked me in. She was very kind and informative, providing an estimate for the repair and explaining that she'd contact me if the tire couldn't be fixed. About two hours later, CJ called to let me know there was a screw lodged in the tire and it wasn't repairable. She gave me a very reasonable quote for a replacement, and by around 3 p.m., my car was ready for pickup. Fermin helped me check out quickly and efficiently. Both Fermin and CJ were empathetic, friendly, and had a great sense of humor. The service was done in a timely manner, and their communication throughout the process was excellent. The waiting area seemed also clean and comfortable. Highly recommend!