Everyone at Frederick Subaru was incredibly nice. I can't say enough good things about my sales…read moreperson, Grant Schley. He is a genuinely good guy, and very knowledgeable about all the technology and features on my new Crosstrek. The finance manager, Ed Cubahug, walked me through the financing process, explained everything evey step of the way, and answered all my questions and made sure I understood every aspect of the financing on my new Crosstrek. I was introduced to Michael Lorenzen, Service Advisor, and Tyler Biser, Subaru Technology Specialist. Frederick Subaru does an in-person tech review 30 days after purchase to make sure I'm comfortable with all the features and that I'm not confused by or have any lingering questions about my new vehicle, and Tyler is the person who handles this. I've already made my appointment for this next month. I can't praise everyone involved enough, they were all very friendly, extremely knowledgeable, and great to work with. They treated me like family. The whole purchase was actually, truly enjoyable.

I'm done with Frederick Subaru. I bought my 2016 Outback new from them, and it's been serviced…read moreexclusively there. They've had too many chances to earn my trust, and they spent just shy of 10 years quietly eroding it. My biggest regret is that it took me this long to realize it. On multiple service visits, questions were asked and badly answered, or just left unanswered. At 55K miles, they reported both front wheel bearings needed replacing with no clear explanation why they would fail that early, but I let them do it. Eighteen months later, they flagged the right-front bearing as needing replacing again. When I pointed out they replaced it before, they checked their records, then reported the mechanic found a loose mounting bolt, an easy fix. I had to point out from memory what was in their own records. After a later visit, I found a stray 15mm bolt bouncing around on top of the belly pan causing metallic sounds on bumps. At best, negligence; at worst, there's a crucial missing bolt somewhere that I couldn't find. In ANY case, all I could do was try not to worry. At today's 90K-mile service, they recommended replacing the front brake rotors (@$350) along with the pads. The pads needed changing, but they told me the rotors had no scoring, no warping, and were otherwise confirmed to be in working condition. When I asked why they wanted to replace them, they said, "That's our policy when we change brake pads." The service manager repeated the same thing, adding, "You have to change the rotors when you change the pads", and got defensive when I pressed further. They had no reason, only a revenue policy. Any one of these might be an isolated mistake. Together, they describe a business where quality control and straight answers fall woefully short. I talked to them more than once about my experiences and received "understanding" and assurances that were never realized. In my opinion, Frederick Subaru (Frederick Motors) should not be given your business. They're certainly not getting mine anymore, and I'm embarrassed it took me this long to decide.

Jesus in service is always pleasant and hopeful and keep me up to date on the status of my vehicle…read morewhile it was getting repaired. Good vibes from everyone at this dealership.

Dropped off my vehicle at 7:15 am on a Friday for a scheduled appointment. Called at 2 pm for an…read moreupdate and didn't hear back until two hours later, only to be told they hadn't even looked at it and were "hoping" to get to it by lunch Saturday afternoon--leaving me without a vehicle all day when I could've scheduled differently. I brought it in for a rear differential issue under warranty after my mechanic found significant metal and visibly worn gears during a recent fluid service (which I also saw myself). On Saturday, I got a text just 45 minutes before closing saying it was ready--no other info provided. Picked up the next business day (Monday) due to late notice. I was charged additionally for "adding" differential fluid due to "low level" even though it had just been serviced two weeks earlier. On top of that, they claimed there were no worn gears or issues, directly contradicting what was clearly visible two weeks prior. Poor communication, questionable charges, and a completely dismissive assessment. Would not recommend

Bought a car from yesterday and I can't enough good things about the place…read more I walked in (no appointment) and ask Cedrick to see a car I saw on Car Guru. It was the cheapest car they had on the lot and I told him I was paying cash (not financing) so I was the cheapest customer they'd ever see. He still treated me like I was buying a fleet of their most expensive car. Then I Cedrick and Kyle (the financier) showed me the total out the door price. I was floored it was exactly as described on the Car Guru. It was the list price, the mentioned dealer fee, the state tax, and some minor fee that I forgot the name because it was only like $35. That's it though! No hidden this or that! The list price was too good to be true so I expected to fight over BS fees, but there was nothing hidden added. After leaving with the car, driving home my wife tailed me and noticed that I had a brake like bulb that had died. I drove back to the dealership and they replaced the bulb and topped off my gas before I could finish the complementary coffee I was basically chugging before I knew how fast the fix would be.

I bought a used Volvo from a personal seller a few months back and have taken this car to the…read moredealership twice now. The prices they give me are very fair and the service has been top-notch. I never thought I would continue taking a used Volvo to a dealership, but I will definitely continue to use them for my services.

I had a great experience at Easterns. I had been to multiple other dealerships and wasn't able to…read morefind a deal that worked for me. I don't have a lot of credit history which was making it difficult to finance a car. The people at Easterns worked for HOURS to get me into a nice reliable vehicle at a low monthly payment. I highly recommend this dealership. I will be going back for any future vehicles.

I had to pick a star in order to post a comment. They didn't honor their 30 days or 1000 miles…read morewarranty. They were aware of the issues with our vehicle during test driving and every week afterwards for them to tell us after the 30 days that we have a warranty and to get it fix ourselves. Once brought to corporate attention they only gave us half the cost of repair to one of the issues. Let me indicate that the issues with the car wasn't covered under warranty.

Tayo was wonderful. Very knowledgeable and very helpful. We had a great buying experience and…read morehope to work with him again when we are ready to replace our other vehicle. Being on crutches Tayo did everything he could to make sure that I had to do as little walking as possible during the car buying experience. Everyone as the dealership was very friendly and helpful. I would highly recommend both the dealership and Tayo as a car salesman. I would give more than 5 stars if that was an option.

Had such an amazing experience at CarMax in Frederick! Everyone was incredibly helpful and made the…read moreentire process seamless from start to finish selling my Volvo for a great price. I had to go straight to the airport from this location, and the team went above and beyond by providing a Lyft and even helping me get my bags to the car. A huge thank you to Sadé Rebelle, who was amazing throughout the whole process, texting updates and helping coordinate everything with the Texas location. Mohammad and the rest of the team were also extremely helpful every step of the way. Truly such a smooth and stress-free experience. Highly recommend!

Why have clients schedule appointments online when they do not matter anyway? I was confirmed with…read moremultiple texts and emails for my appt but one hour before my appointment I was told that the technicians will be on lunch and I cannot wait and must have someone drop me off? Doesn't an oil change take less than an hour? I was told I might not have my car back by the end of the day? Very disappointed and will not be rescheduling.

I have rented from Triangle Motors a couple of times. Jimmy Lee and Tom Harrigan were the rental…read moreagents I dealt with. Everything was tops. The guys were friendly, helpful and knowledgeable. They made suggestions that were good. And the cars were clean and very well maintained. Triangle Motors charges very fair rental prices. One way I think they are able to do this is by restricting the number of miles you can drive. If you are looking for a rental car to drive to the Grand Canyon and back in less than a week, you probably won't be satisfied here. But if you need a reliable, clean car to drive around town at a very reasonable price, this is the place for you. One last thing. Businesses used to advertise that the customer is always right. The guys at Triangle Motors make you feel that way.

Stay away from this dealership, particularly the Used Car Superstore on Baughman's Lane, and their…read moresalesperson named Sunny. I saw a car online I was interested in and I called the dealership. I was unable to get there on the day I called as I had the flu and we were juggling one car. I asked if the car could please be held until Thursday. The man on the phone said there were actually two of them on the lot and sure they could do that. I got a call Thursday around noon that the one vehicle left that I was coming to test drive was being sent to the Lexington Park site and she "goofed up" as she did not do something within the computer to keep the car there. There was a similar vehicle at the Germantown location that costs a bit more. I told her I was willing to look at and test drive that one if the price was negotiable for this mess she had just put me through. She retrieved the car and I went there to test drive it. The car's exterior was FILTHY. The black car was almost yellow. We drove it and it seemed fine. We returned and we noticed a lot of small nicks in the paint. We pointed them out to her and said due to the car's filth we can't tell if it's dirt or paint chips. She took it to the car wash and came back and there were chips EVERYWHERE. I said "Well, how much are willing to take off the price?" She said, no, this is a price tag dealership. We don't do that. So, despite what she said on the phone, they were going to do NOTHING. Then, she had the NERVE to text me the next day and said they would not change the price, but would "try to do that best they can" to clean up the paint job. If you are going to consider this place, show up and look at the cars and make sure they are clean as they may be hiding damage.

Chris Wilson in Chevrolet Service is amazing! He is so welcoming and knowledgeable. He doesn't…read moreattack you with questions as soon as you walk in like some of the others have. I have dealt with many car places over the years and he has won the business of my family and friends with his excellent customer care and his quick and efficient communication. He truly is one of their biggest assets and needs to be recognized for his hard work and dedication to his customers!!!!! I cant thank him enough for helping me with my many trips to the service department. Excellent gentleman!

Have a 2011 Toyota Prius and looking for a new service facility since our regular maintenance team…read morerecently retired and closed their shops. Found the service team was very professional, courteous and informative. The mechanic team identified potential serious issues and made corrections while serving our immediate concerns. The overall cost of repairs were slightly above budget but learned comparing final bill came within the lower cost percentage compared with other certified facilities within 50 miles radius of our home residence. I think we found a new trusting maintenance facility in Frederick County MD to continue assisting us with our Prius maintenance.

You expect a few bad reviews, but these are big red flags. Looking at a few of their vehicles and…read morethey have a ton of "add on" fees. A few vehicles that are listed a no "reported" accidents or damage, show obvious damage. Too many things saying stay away for me.