I bought a SLK350 from this team and very professional. Everyone I dealt with treated me well and…read morequickly addressed any questions I had. I was most impressed that every review done had an answer to it. The owner even helped get the car to me on his own time so my wife would not have to travel the beltway. I will for my next car look at the inventory here vs a new car at a branded dealership. I researched the price the team had put on my car and it was extremely fair, so I did not haggle. I think most persons whom get upset when buying a car think they can walk in and low ball a business then get angry when they can not be accommodated. I am glad that honest and good sellers are still in todays world.

The guys at South Street Auto Sales were great. They made the deal very easy..in fact the easiest…read moreI've ever made. I purchased from out of state, they delivered the car to me fully detailed on a flatbed, signed a few papers and drove off. When I found a scratch on window tint, John took some $'s off so I could replace. The car was exactly as they described and I found the guys very honest...which isn't the case at other dealers. I would recommend this dealership to others as my experience was very good. -Travis from Pittsburgh PA

Everyone at Frederick Subaru was incredibly nice. I can't say enough good things about my sales…read moreperson, Grant Schley. He is a genuinely good guy, and very knowledgeable about all the technology and features on my new Crosstrek. The finance manager, Ed Cubahug, walked me through the financing process, explained everything evey step of the way, and answered all my questions and made sure I understood every aspect of the financing on my new Crosstrek. I was introduced to Michael Lorenzen, Service Advisor, and Tyler Biser, Subaru Technology Specialist. Frederick Subaru does an in-person tech review 30 days after purchase to make sure I'm comfortable with all the features and that I'm not confused by or have any lingering questions about my new vehicle, and Tyler is the person who handles this. I've already made my appointment for this next month. I can't praise everyone involved enough, they were all very friendly, extremely knowledgeable, and great to work with. They treated me like family. The whole purchase was actually, truly enjoyable.

I bought a 2025 Outback from Frederick Subaru today. Roberto Lopez helped me navigate the car…read morebuying process; he answered all of my questions and made sure I had any information I needed and connected me with other Subaru staff members who will help me with future maintenance for my Outback. He was polite, direct, and helped me through my very first car buying experience, and I am so grateful for him! My spouse and I worked with Ed Cabahug on financing my Outback. Ed did a wonderful job explaining our options and disclosing complicated contract information. He was quick and concise and informative. I felt we were in very good hands with Ed. Thank you Roberto and Ed for making our first new car buying experience easy. Happy Holidays.

Excellent emergency service with courtesy, competence, and my best interest in mind! Thank you Kim…read moreEarley! Well done!

Jesus in service is always pleasant and hopeful and keep me up to date on the status of my vehicle…read morewhile it was getting repaired. Good vibes from everyone at this dealership.

Bought a car from yesterday and I can't enough good things about the place…read more I walked in (no appointment) and ask Cedrick to see a car I saw on Car Guru. It was the cheapest car they had on the lot and I told him I was paying cash (not financing) so I was the cheapest customer they'd ever see. He still treated me like I was buying a fleet of their most expensive car. Then I Cedrick and Kyle (the financier) showed me the total out the door price. I was floored it was exactly as described on the Car Guru. It was the list price, the mentioned dealer fee, the state tax, and some minor fee that I forgot the name because it was only like $35. That's it though! No hidden this or that! The list price was too good to be true so I expected to fight over BS fees, but there was nothing hidden added. After leaving with the car, driving home my wife tailed me and noticed that I had a brake like bulb that had died. I drove back to the dealership and they replaced the bulb and topped off my gas before I could finish the complementary coffee I was basically chugging before I knew how fast the fix would be.

I bought a used Volvo from a personal seller a few months back and have taken this car to the…read moredealership twice now. The prices they give me are very fair and the service has been top-notch. I never thought I would continue taking a used Volvo to a dealership, but I will definitely continue to use them for my services.

Two confirmed appointments, zero cars--Easterns completely wasted my time. I am extremely…read morefrustrated with the total lack of professionalism and communication at Easterns Automotive Group. I scheduled confirmed appointments to view a specific vehicle on two separate occasions. Both times, I showed up at the dealership only to be told the car was unavailable because they failed to transfer it to the lot in time.What makes this entirely unacceptable is that nobody bothered to call or text me beforehand to warn me the car wasn't there. They let me drive out to their lot twice for absolutely nothing. Easterns heavily promotes their shared inventory system, but they clearly cannot manage their logistics or respect their customers' time. If you do not want your time wasted by terrible communication and phantom inventory, look elsewhere.

I had to pick a star in order to post a comment. They didn't honor their 30 days or 1000 miles…read morewarranty. They were aware of the issues with our vehicle during test driving and every week afterwards for them to tell us after the 30 days that we have a warranty and to get it fix ourselves. Once brought to corporate attention they only gave us half the cost of repair to one of the issues. Let me indicate that the issues with the car wasn't covered under warranty.

Had such an amazing experience at CarMax in Frederick! Everyone was incredibly helpful and made the…read moreentire process seamless from start to finish selling my Volvo for a great price. I had to go straight to the airport from this location, and the team went above and beyond by providing a Lyft and even helping me get my bags to the car. A huge thank you to Sadé Rebelle, who was amazing throughout the whole process, texting updates and helping coordinate everything with the Texas location. Mohammad and the rest of the team were also extremely helpful every step of the way. Truly such a smooth and stress-free experience. Highly recommend!

Very discriminatory had their decision made when I walked through the door rushed me through…read moreinterview talked so negative did not even care about my disability and very dishonest employee had mentioned to me to get the job at Carmax. It's all and who you know so please before you work for a company like this think twice before interviewing.

My daughter needed her AC fixed and called them in the morning. Dropped the car off and was met by…read morethe friendliest staff!! Kudos to all of you, even the service tech that pulled the car up for pickup in record time! 5 stars are not enough

Why have clients schedule appointments online when they do not matter anyway? I was confirmed with…read moremultiple texts and emails for my appt but one hour before my appointment I was told that the technicians will be on lunch and I cannot wait and must have someone drop me off? Doesn't an oil change take less than an hour? I was told I might not have my car back by the end of the day? Very disappointed and will not be rescheduling.

Stay away from this dealership, particularly the Used Car Superstore on Baughman's Lane, and their…read moresalesperson named Sunny. I saw a car online I was interested in and I called the dealership. I was unable to get there on the day I called as I had the flu and we were juggling one car. I asked if the car could please be held until Thursday. The man on the phone said there were actually two of them on the lot and sure they could do that. I got a call Thursday around noon that the one vehicle left that I was coming to test drive was being sent to the Lexington Park site and she "goofed up" as she did not do something within the computer to keep the car there. There was a similar vehicle at the Germantown location that costs a bit more. I told her I was willing to look at and test drive that one if the price was negotiable for this mess she had just put me through. She retrieved the car and I went there to test drive it. The car's exterior was FILTHY. The black car was almost yellow. We drove it and it seemed fine. We returned and we noticed a lot of small nicks in the paint. We pointed them out to her and said due to the car's filth we can't tell if it's dirt or paint chips. She took it to the car wash and came back and there were chips EVERYWHERE. I said "Well, how much are willing to take off the price?" She said, no, this is a price tag dealership. We don't do that. So, despite what she said on the phone, they were going to do NOTHING. Then, she had the NERVE to text me the next day and said they would not change the price, but would "try to do that best they can" to clean up the paint job. If you are going to consider this place, show up and look at the cars and make sure they are clean as they may be hiding damage.

Chris Wilson in Chevrolet Service is amazing! He is so welcoming and knowledgeable. He doesn't…read moreattack you with questions as soon as you walk in like some of the others have. I have dealt with many car places over the years and he has won the business of my family and friends with his excellent customer care and his quick and efficient communication. He truly is one of their biggest assets and needs to be recognized for his hard work and dedication to his customers!!!!! I cant thank him enough for helping me with my many trips to the service department. Excellent gentleman!

Have a 2011 Toyota Prius and looking for a new service facility since our regular maintenance team…read morerecently retired and closed their shops. Found the service team was very professional, courteous and informative. The mechanic team identified potential serious issues and made corrections while serving our immediate concerns. The overall cost of repairs were slightly above budget but learned comparing final bill came within the lower cost percentage compared with other certified facilities within 50 miles radius of our home residence. I think we found a new trusting maintenance facility in Frederick County MD to continue assisting us with our Prius maintenance.

The sales rep was great but the man doing the final paperwork tried to mislead us in order to sell…read moreextended warranty. He said electronics were only covered for 2 years because Toyota does not manufacture them.

Hands down the best dealership ive ever been to, for my first experience buying a car theses guys…read moremade it nothing but comfortable and easy as well as enjoyable. Alex, Greg and his other staff are some really cool guys who are very knowledgeable about their business and have absolutely no problem explaining something to you. They helped me find a car that fits me to every extent and made the process so enjoyable. Thank you guys again for all of your help and support throughout this process!!

These mofo's had me drive an HOUR to show me a truck with significant body damage. That wasn't…read moredisclosed in any listing. NEVAH!!!