Came here for a routine blood draw and the overall experience was a bit better than I had expected. [Parking]: Gated parking lot with one hour free with validation. The first 30 minutes = $2.00 and each additional 30 minutes thereafter = $1.00. Daily maximum = $10.00. Don't forget to stamp the ticket at the Quest office counter before leaving. Otherwise, there should be plenty of free street parking if you come early enough and don't want to worry about parking validation. [Process]: There were no receptionists at the counter at 8 AM. Visitors can use the kiosk to check in or use the online check-in link provided in the email. I clicked the online check-in link and it took less than a minute to complete the process. I arrived at 8 AM and was done in less than 10 minutes after checking in. To my surprise, I didn't have to make a fist and the phlebotomist was still able to complete the blood draw within minutes. The waiting room also has a screen showing the number of customers currently being served and the number of customers with scheduled appointments within the next 60 minutes. [Lab order]: I forgot to bring a physical printout, but the phlebotomist was able to locate a digital copy by searching my name and birthday. Otherwise, customers can email a copy to PSCCWK@Questdiagnostics.com. [Conclusion]: A fairly efficient process when everything aligns from having an appointment scheduled to having the lab order ready. read more

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I usually go to Labcorp for bloodwork but had to go to Quest because of the paperwork I was given. After creating an online account and setting an appointment, the process was very smooth and everything was done efficiently and professionally. About the only thing I don't like about this medical center is that you have to take a ticket when entering the parking lot and need to remember to stamp your ticket before leaving the office in order to avoid paying for parking. This is the only medical center in the area that tries to charge people for parking. Not the fault of Quest though. read more

Quest Diagnostics - Waiting area - Laboratory Testing Near Me - Torrance, California

AVOID! Even with an appointment, you'll never get into this place. The front receptionist is my biggest problem because everyone came in and asked her lots of questions and she didn't have an answer for a single person. She was just on her personal phone. This was not a lunch break. This was in the morning. She shows up gets on her phone and cannot answer even one question either points you to the self check-in thing or says I don't know. read more

I just had my blood drawn and a urinalysis at this Quest Diagnostics location on Torrance Blvd. Very easy to check-in - I had an appt. Did not have to wait past my appointment time. I was cared for by Tanaka who was very professional, and concerned about how I was feeling. She expressed that I am not alone in the way I am feeling now - she was trying to reassure me. She was very emphathetic while doing a very professional job drawing all the vials of blood! Tanaka, thank you for taking care of me this morning. read more

This review is for my visit on December 13, 2024. My 5th visit to this Quest location! My blood was draw by Angel again, and she did an incredible job, just like last time! It was a little more crowded than usual, but I was still seen pretty quickly. (Always make an appointment online!) The bathroom was cleaner this time. One suggestion I would like to make is to have a container of individual wipes in the bathroom, just to ensure that everyone doing a UA gets a clean catch! What can I say except I'll be back soon!?! Thank you for providing me with quality care from experienced phlebotomists! read more

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I had a very frustrating experience during my visit. First,(didn't involve me but) someone's name appeared in the system over an hour before their scheduled appointment, even though they weren't actually there yet. The system doesn't allow for early digital check-ins, so that was confusing right off the bat. I arrived early, hoping to get everything sorted out smoothly, but despite that, they ended up taking a walk-in who arrived 30 minutes after me. I only had 15 minutes until my scheduled appointment, and the walk-in had only been waiting for 10 minutes. If I had been a walk-in, would I have been seen sooner? Then, my electronic order didn't come through, so I had to step out and ask my doctor to fax it over. When I returned and politely asked about the order, I was met with a bad attitude. That really upset me. I'm usually quiet and timid, so I don't push back when people are rude, but I had been nothing but polite and patient the entire time. I understand that people can have bad days, but it felt like their frustration was being taken out on me, and that hurt. When I asked if the order had been sent, I was told to "be patient" in a dismissive tone. I explained that I have autism and was just confirming, and she blew me off. The staff member was a heavier-set Hispanic woman. In comparison, the Hawthorne Quest location is so much better. I wish my experience had been more positive here. I'd recommend more staff to prevent these types of issues and to ensure that patients aren't treated poorly when things go wrong during an appointment. I worked with detox patients who can be extremely rude and I have never been so rude to patients. read more

I just had the most rude encounter with the staff and phlebotomist. I walked in at 3:29, no one was at the desk and when they heard the door, they came out and said oh sorry we are closed. I looked at my watch and it had turned 330 and I said." it's 330" and she said yeah I know, we're closed. But we open back up tomorrow proceeded to open the door for me to ensure that I left. I absolutely would give this place zero stars that is no way to treat a patient the phlebotomist was Indian and the girl that came out was white. read more

Had a large blood draw. The gal that did it was so skilled. Highly recommend. The check in was seamless. The appointments moved quickly.

Pretty small little Quest location, because of its location it wasn't really busy around noon on a Tuesday. Do note parking is in a gated lot, not sure about the rates but I was in and out within 30 minutes and didn't have to pay for parking. The lab is pretty efficient, I checked in via my phone and was in and out in 15 minutes. I only deducted a star because I do have a sizable bruise at the location of the painless draw, but I'll survive :) read more

Terrible service. I took days to schedule an appointment over the phone despite numerous attempts and waits of 20- 30 minutes each time. Despite having an appointment, we had to wait over an hour to be seen. Staff is very kind and friendly but they are simply undertaffed. read more

This review is for poor service. I had an appointment for 12:30PM. I thought that I'd try to get in earlier as a walk in. I arrived just after 8AM, did the sign in and had a seat. I saw a number of customers go in and out. and after about 50 minutes, someone came out from the back and said that no patients were logged in. Apparently, if I had an appointment already for later in the day, the person said that their system would not recognize me as a walk in. They also indicated that there was no way to override their system. I have never experienced such treatment from a blood drawing station. It's no wonder the company has such poor reviews. I'll not go back to Quest if I can avoid in and will certainly not go back to this office. read more

Poor customer service and zero accountability within the establishment. Service for the sick should be held up to great standards. Waited for an hour as a walk in and they closed for lunch and told me I could come back. I did return only for my name to be removed from list while waiting in waiting area. The woman there said she called my name twice. It was just on screen at number two waiting. She said oh well I said your name twice you can check back in if you want but I don't know if we will be able to see you?!?!?! With good conscience how can anyone treat anybody this way. Especially everyone in need is here for their health. Can't find a number for management or anyone else. read more

I made an appointment for Quest in Rolling Hills, but they cancelled the appointment a day before due to "building Maintenance". I called another office and their voicemail notes they take walk ins, but don't guarantee them. So I don't eat for 12 hours and came in. All the walk-ins were turned away, because "they haven't accepted walkins for years". Really, because you're vm doesn't agree. So I made an appointment the following week. Again don't eat for 12 hours and show up for said appointment, and they can't find the appointment. And it's my fault for not getting a confirmation. And they don't take walkins, so they are unwilling to help. If they can't manage a voicemail or an appointment system, why would I trust them with my blood work? read more

Online appointment- awesome! Karina was efficient - personable. Best blood draw I have had in a long time!!! Thank you karina!! read more

DMV vibes. Front desk staff is rude and unprofessional, not the slightest bit of compassion. Typical, uneducated, unhealthy looking, "wha hapen" asking, overgrown adult teenager who likely drives a crashed up Altima. Absolutely the worst treatment I've received in a medical facility. The phlebotomist offered to take me and she told her "no girl don't even worry about it." They open at 7, I'm there at 7:20. I was the only person on the waitlist and no appointments were scheduled till 7:40. Don't come this location. I went to the 520 prospect building instead. Lesson learned for not making an appointment, but it doesn't excuse that doorknobs behavior. read more

Had an appt for 12:30, walked in at 12:20, signed in, no more then 8 minutes went by before my name was called..Fast service and my gal had the skill and hands of a angle... read more

Normally I wouldn't give a review for having blood drawn...But, because of a horrible experience at another Quest in the area, I felt compelled to write this review! I scheduled and online appointment...I was greeted at the front desk by Leslie, who was very friendly and professional! I was called back, to have lab work done by Yesi...She was excellent "no pain" and treated me professionally too! I'm so glad I found this lab and now have regained my trust in using Quest Diagnostics!! read more

Quest Diagnostics - Quest branding - Laboratory Testing Near Me - Torrance, California

I must have been to multiple locations of this establishment more than a dozen time over the years and I never left happy but I never left a bad review coz I find it to be a waste of time. UNTIL finally this last time I was late to a meeting because of their sloppiness.. There's ALWAYS something wrong! They either can't find the blood work order, or they're rude, or they skip your name, eventho it's on the screen and we can see the order of names. Just over all, they all need retraining. And some of them definitely need an attitude adjustment.. read more

Had a 1 PM appointment for my daughter. Door was locked. Was told via text to check in online and wait to be called/ texted in. Fine. Typical for drs. appointments these days b/c of COVID; no problem. Waited 1 hr. Finally, got a text at 1:45 saying, "Thanks for waiting, we are ready for you to come in now." So we went in immediately, and found our appointment was canceled b/c we "were late" (???!!) They claimed we were texted at 1 PM to come in (nope!); showed proof (below) that no such thing happened. Time stamp on "we are ready for you" text was 1:45, like 30 seconds ago. Then we were told it was our fault "for not coming in at 1 PM", when we were specifically told to wait to be called in and did so and were at 1:45. Then we were told to wait to see if someone canceled. Went home instead. Waste of 1.5 hours total. Trying to see if LabCorp can be subbed in.... read more

Quest Diagnostics - Laboratory Testing Near Me - Torrance, California

I usually hate going to get lab work done. However, this location was so easy, friendly and quick that I actually no longer dread it. I will be bringing my family here when they need lab work done in the future. read more

Pros: lots of parking, friendly staff, efficient care Cons: small lab, long wait time for walk-ins Lots of parking and be sure to bring your ticket with you for validation! You get 1 hour of parking free with a validated ticket, after that, it's 1:50 an hour. Located on the 3rd floor (room 300) there are elevators available for use. I came in around 9am for blood work and it was pretty busy. At first, I thought it didn't seem so bad since there were only 3 people ahead of me for walk-ins, however the computer system was having issues. I ended up waiting for about 1 hour and 15 minutes. When I was finally admitted, the staff was very friendly and understanding of my uneasiness about taking blood. To help with my unease, she was very kind and asked about my weekend to help distract me. Overall, this quest diagnostics center is very small but at least the staff was friendly. Tip: Make an appointment way in advanced because they book up fast and because the wait can be more than an hour long read more

The woman that work here are very unprofessional specifically the woman that worked on August 22,2002 at 1:00 are really rude and uneducated most definitely need to get retrained if they don't like their jobs find a new one! Do not avoid customers and turn your back we are the ones that give you business! One asked if I was helped and the other one said no and she's not going to get helped for no reason! All because I asked where a department was it's like you ask you were bothering them for asking a simple question they're just plain lazy! And need to get fired. read more

I went to this lab today 10/16/23 around noon. There were so many people there. Some had appointments like I did, others walked in and some were there to drop off their specimen. Savanah was amazing. She had a smile on her face though she was extremely busy. My appointment was at 12:30 and I didn't have to wait for too long. She validated my parking ticket for me. I made sure to let her know that I was happy with the service I received today. It looked to me that they were understaffed but if you schedule an appointment you won't have to wait for too long. read more

Not sure why there are so many bad reviews but I had a great experience. Called in and made an appointment for 8:45am, arrived a little early, checked in and called in by 8:50. Can't ask for anything better. Staff were friendly, th check in girl was pleasant and efficient. Handled the front desk well. The gentleman that performed the blood work was friendly and nice. read more

Absolutely rude staff. They are incredibly slow and put in 0 effort. This location used to have great staff and I would always schedule at appointment. Unfortunately they are all gone and replaced with lazy, horrid people. read more

Leslie is amazing! Even though she was alone and busy she accepted me as a walk-in after a bad experience at the Prospect location. I am so grateful for her compassion and kindness. I will only being going to this location for any tests moving forward. Thank you again, Leslie! read more

i come here 3 to 4 times a year to draw blood for my doctor. This place opens at 8am. A few things to remember first remember to validate your parking ticket and two if you can get there before 8am and line up at the door, there are times that you get there early and you're the first in line and sometimes you can be the 5th or 10th in line. The process there is pretty simple sign in wait for them to call your name just have all your paper work and insurance card ready when they call you the process goes faster. Just remember it's first come first serve so be prepared to spend anywhere from 20 mins to hour . read more

Small lab located inside a medical building on Torrance Blvd and Earl St. + Parking: one hour free with validation + Wait: There was only 3 people ahead of me when I walked in. I came with an appointment and was out of there in 30 minutes. (I doubt I would have waited that long even if I didn't have an appointment) + Nurses: The lady at the front desk wasn't the friendliest, but the nurse that drew my blood was nice and friendly. I talked to her about the terrible wait at the other Quest Diagnostics location (Madison St) and she advised that it's because they do drug tests there as well, which take around 30 mins per person. read more

Quest Diagnostics - Front Desk - Laboratory Testing Near Me - Torrance, California

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YESI IS WONDERFUL! She had a sense of humor that really put me at ease and made the whole process fun. Yes, fun. After I left, I turned around and went back in thinking I needed to provide a co-pay. It turns out I didn't need to, but at least we had the opportunity to joke around some more. Visiting a doctor'a office/medical clinic is never fun, but YESI really made it fun and comfortable for me. read more

I first came to this location for bloodwork around this time last year. I had an appointment and upon arriving, everything was chill. I cannot remember the name of the person who drew my blood but they were nice. Especially regarding my gender, they were polite and discreet about it which I appreciate. Looking forward to my next appointment in a few weeks. read more

I showed up at Quest for my blood work for my annual physical. Admittedly, I was missing a page of the lab order. I pulled it up on my phone but, guess what: It doesn't have an e-mail address for me to send it and the staff wouldn't take a photocopy of it from my phone. They'd only accept a hard-copy or a fax from my dr's office. This isn't a critique of the quality of Quest's lab work but, administratively, it's stuck in the 20th century. read more

First time at this location, was greeted and helped by Peter. I did have an appointment and only waited for him to register me in system then Peter took me back Drew my labs was careful and made sure I spelled my name a couple of times and confirmed DOB. Really nice experience, I'm happy to see there are still people who like their jobs at these places and provide excellent customer service read more

Quest Diagnostics - Laboratory Testing Near Me - Torrance, California

My husband just went there at 11:15 to pick up a specimen cup, and when he walked in they said "we're closed for lunch". When he said he just needs a specimen cup, the person said "close the door, we're closed for lunch". The website states the lunch hour is 12.00-1:00. Very disappointed. read more

I want to give a shout-out to Leslie!!! She was incredibly helpful to me yesterday morning. I went in before my appointment time and asked if she could squeeze me in since something came up during my actual appointment time. She was so cheerful and accommodating. She seemed interested in me as a patient and made the interaction very personal with a sweet touch. Her customer service skills are superb. I will enjoy coming to quest diagnostics because of Leslie thank you read more

They are only taking appointments at the moment at some locations. Unfortunately most appointments are not available for two weeks, which isn't ideal if you need a diagnosis for a medical condition. After walking up and seeing the notice on the door, I drove to the Redondo Beach location. They were at capacity and the receptionist was surly and unhelpful at that lab. You can book an appointment via the app but it is clunky. You can only see availability for one clinic at a time. Navigating to change the location caused glitches. Great idea poorly executed. I managed to snag an appointment for the next day - someone must have cancelled. I rush home from work, grab my son and go into the clinic. Do the paperwork etc and the employees were pleasant and helpful. Streamlined paperwork and sign in process. Unfortunately I remembered I had left the groceries in the car and called my husband to ask him to put them away. There was one other patient in the waiting room and the phlebotomist. It was hardly a busy waiting room, and my call was quick. Literally 30 seconds into my call, I get scolded and told I am not allowed to use my cellphone for speaking in the waiting room. There are signs everywhere in the clinic telling you what you can and cannot do. This is the most preposterous thing I have heard. No talking allowed... come on. The staff were pleasant again and helpful. I only waited about ten minutes and we were in and out in about 30 minutes. The phlebotomist took time to talk to me about the situation and to explain to my young child who was there for his first blood test what was happening. She was really kind and patient. I was given the manager's name. I called him to see to whom I should address my complaint about the policy. He really couldn't care less. He just kept repeating it's a courtesy. It's only a courtesy for the people that work in the clinic not to have to hear people speaking. In the pandemic 90% of those who still have jobs have picked up the work of those who have been laid off. There is no courtesy for people juggling work, distance learning, medical appointments, bills. I will not be returning to this clinic and I strongly suggest everyone finds an alternative provider. If you want to be respected as a person don't go there. It is more hassle than it's worth! read more

My mom was asked by the doctor/hospital to do more blood work to confirm that she was healthy enough for an upcoming surgery. It was a last minute STAT request. We walked in without an appointment. However, Yesi was so professional, and able to eventually accommodate us. She was so pleasant, patient, and polite. Definitely deserving a shout out. Thank you Yesi, for your awesome help during this stressful time. read more

Unorganized at best. Had an appointment, checked in Via the scanner at the counter w/my QR code and sat down... waited 30 mins and saw numerous people come in, either trying to walk in or that had appts at other locations. Then when I checked back at the desk - they advised my check in didn't go through! So I waited over 40 mins w/an appt. seems their systems are very flawed, as I heard of all sorts of mixups while there. Better luck next time! read more

I've been here twice with an appointment. Once in the morning and once in the afternoon. I waited about 10 to 15 min after my appointment time which isn't too bad. I had a hard copy of the Drs order which likely made the process easier. Mornings are more packed for obvious reasons, being many patients need to fast before their blood draw and come in early to not starve themselves all day. Afternoons are pretty dead. The staff is friendly and they do well for working a hectic day keeping up with all the patients coming in. My good review is mainly for Peter, who is a receptionist and phlebotomist there. He drew my blood twice and does his job very well. I hate getting my blood drawn and many have had trouble with my veins, needing to switch arms or prick me more than once. Both times Peter got it right the 1st time, and it was the least painful that I've had with any other phlebotomist. I was rather surprised with the little amount of pain I had with him. He also kept me entertained, was nice, and treated me like a human and not just like another someone he had to prick with a needle. Thanks Peter, you are awesome. read more

The worst. They have no planning in place. People in the front desk does not transfer work properly. I asked my doctor fax my test , and in 5 minutes the shift changes and it is gone. Extremely poor management read more

First im just going to say its not the company that is responsible sometimes they cant control there employees attitudes now not all the nurses are rude however yessenia and maria are really rude there overall attitudes and welcoming demeanor is really rude and i feel for being a nurse and especially how much nurses get paid i feel they should be a little more welcoming and more professional about doing there jobs i will never come to this quest Diagnostics again i rather make the drive over too the furthest one than deal with them again! And it wasn't even full they were in my mind just gossiping and laughing instead of doing there job its time to discipline or rehire in my opinion read more