The sign on the door says, "Welcome Walk Ins" although I did have to wait almost an hour. I would have given a 5 star rating but the wait was disappointing since I was the only person on the wait list and I arrived at 7:15 am. The waiting room was not packed, so I thought the process would be smoother. My appt. with Quest was for the following day, but I had a business meeting schedule put on my calendar at the time of my appt., so I chose to walk in first thing in the morning. Once I was called, Kelly was wonderful. She was very professional, kind, friendly, thorough and swift. The atmoshere is clean, although odd that it is all automated, nobody to greet you or say good morning. I do miss people interaction vs a machine at check in. read more

The phlebotomists were very professional and I waited 5 -10 minutes past my appointment time. The problem is that it has been over 10 days since I had the bloodwork accomplished (the tests according to their own website, should have taken 3-7 days.) There are still no results. I have never waited this long for lab work. I will stick to USC or UCLA the next time I have orders. I gave Quest a chance and the other issue is that you can only communicate via email. I find that ridiculous given that the call is concerning the results of a medical test. The response took a couple days before I received it, and it specifically asked that I do not reach out to them again over my results. Definitely not the communication I was expecting. read more

Thank you so much Yesenia! You are so kind gentle with your patients. We appreciate the excellent customer service and all around smiles that you greet us with. Highly recommend quest diagnostics at 18370 Burbank blvd # 407 Tarzana thank you read more

Waited 40 mins and the 2 phlebotomist saw me there. I was the last patient in the lobby and the large woman in pink scrubs said do you have a long order? I said I have this order and she looked at it and said I don't have you in the system. I literally had the order in my hand. The attitude and unprofessionalism is disgusting. Not everyone should be allowed to work in healthcare. read more

Yesenia was amazing ! I was so nervous but she instantly made me feel so comfortable. I hate getting my blood taken and I let her know that, so she made sure I was laying down so I didn't pass out and was very gentle with me. Super easy to make an appointment and they were right on time. Hardly any wait at all. Thank you Yesenia. read more

Farsi was the rudest women I have ever met and I will be never returning to this quest. Other clients in the waiting room were also mentioning how hurtful and rude Farsi the woman who was working at this quest lab. I am writing this review because I wish I had seen it before dealing with this headache. I would also like to add she told me to give her a poor review so here I am. Have a nice day! read more

I'm a walk-in patient but I've been sitting here with no one in the waiting room and hearing the staff laughing and talking loudly behind the door. I've been sitting here for 30 minutes. They clearly don't care read more

Wish they let us leave 0 stars my appointment was at 3 I got there at 3:05 as I couldn't find the place signed in knocked on the window plenty of times nobody answered so I waited finally they open the door at 3:33 and take the girl who was waiting before me & tell me they can't take me because they close at 3:30? I said I've been here since 3:05 how is that fair the lady basically just said oh well we can't take you go to the other quest up the street & closed the door on me. Super rude, unprofessional & looking at the other reviews many more have had this experience here. Do not go here. read more

Yesenia is so professional and experienced, I always go to her , thank you Yesenia jan for your great job.

OK, Ophelia is gone (yay) and Quest is back to 5 stars. Unfortunately, I have to come here every few months and everyone since Opheilia has been stellar. My most recent phlebotomist was Bernice. She was cheerful, friendly and, most importantly, quick and PAINLESS! I don't think I got these names right but Sheri (?) and Nezrin (??!) were both welcoming, kind and also quick and painless. Thank you ladies! My apologies if I messed up your names. QUEST please give these ladies a raise or at least a bonus. : ) The process is totally streamlined and efficient. I make an appointment online at My Quest. I arrive and check in using the link Quest texted to me, and less than a minute later, somebody calls my name. No waiting. I almost feel guilty walking past all the people in the waiting room. If you sign up for My Quest, they will email the test results to you. Making an appointment is definitely the way to do it, read more

Quest Diagnostics - Thanks Ophelia! - Laboratory Testing Near Me - Tarzana, California

Diagnostic lab there was a full waiting room and the people who were "working" were too busy eating and having fun with each other. That's really inappropriate. read more

The phlebotomist Sheri. Make sure that my blood work was completed before I left. She was kind and Very respectful. Just like most places, could've used extra help. That's why they have self checkouts in the grocery stores. read more

First time at this clinic. I made an appt for 11:40 am- got there and waited until 12:05 pm and then walked out. What is the point of making an appt when you have to wait that long? And then to add insult to injury I had to pay for parking. Have never had this experience at any of the other Quests in this area. read more

1. Waiting room too crowded and not enough chairs at safe distances 2. The lady drawing blood was cold and the poked holes are still sore. Same happened to my wife the day before. This has NEVER happened to me in the last 35 years; you need better trained staff drawing blood. 3. The Quest office area, drawing booths and the restroom is too cluttered; this being a Test Lab, should be spotless and well organized. This is for Quest location on Burbank Bl, on the Providence Tarzana Hospital campus Review read more

I made an appointment and was in and out in 30 minutes. Really liked the seamless process. I was called in, was asked a couple of questions, did my blood work, and was on my way. Overall good experience. read more

Horrible experience as we were walking in for out appointment the lab assistant was already screaming at an elderly man that they were not taking any more walk in appt at 3pm the man looked so confused she could have been so much nicer about the situation, we had an appt at 3pm we were 10 minutes late but it was just a drop off she changed her tune afterwards but the whole clinic had a "I just want to leave " vibe started switching off the waiting room light while we were still still in the waiting room so unprofessional just avoid this place there's so many other quest diagnostic facilities read more

I went without an appointment and they took care of me very fast also they helped everyone in the waiting room that needed assistance

Worst Quest I have ever been!!. My phlebotomist was very unprofessional and rude. I can't remember her name (Far....). She has no manners. I walk in and she asks "give me your order". Excuse me? Did they ever teach you basic manners? I'm shocked at how they can hire someone so low quality. No wonder they had a lot of appointments available unlike other Quest locations. Also all the bad reviews here are completely true. Unfortunately I had to come here since it was the only location with available time. I will never return to this dump. She also sounded so sick like she had the cold, she sounded congested, if you're sick you should not be working especially since a lot older patients come in. I asked if she is sick and she got so offended! She responded by saying "no I'm not sick, ARE YOU SICK"? Hopefully they get rid of this rude insecure person with zero manners. read more

Scheduled appointment, arrived early, checked in at the kiosk and waited. And waited and waited. Tried to ask why my name wasn't on the board, but was blown off five times by staff taking customers with later appointments. There is no receptionist to help, just phlebotomists, and you can tell they are disgruntled. Finally put in a room where I continued to wait. This place is the worst! read more

They take such great care of me ALWAYS, and they go the extra mile. This is the 2nd time my doctors office messed up, and I went to the lab thinking my labs were in and they were NOT. Sheri helped me fix everything, and she was so patient and kind! I cannot tell you how comforting it is to know they provide such great care. I also have tiny veins and she works magic on me without me fainting. THANK you SHERI!!!!!! The other gals in the office are fabulous too, and you cannot go wrong! Thank you Quest Tarzana! read more

There was a bit of a wait since they do walk-ins only. I went in for routine bloodwork. Came back with a purple bruise where the needle was placed. I've had my bloodwork done before and there should not be any bruising so the needle was placed too far in I'm assuming. Also there is a bump in the area where the needle was. I don't recommend the 5620 wilber location unless you are fine with risking bruising. read more

Had an appointment for my baby but we were waiting 55 min being first on a screen. Somehow other people went before us.

I made an appointment and stopped by, checked in on my phone, and it was only a 10 minute wait. Sherry was very nice, sweet and professional. It was a painless and quick experience. W Sherry. read more

We went to Quest Diagnostics for lab blood tests and anticipated a long afternoon. However, the process was relatively quick and parking was easy. The technician who helped us was Farzi. She was very nice and helpful. I am giving the location and Farzi 5 stars. read more

Farzi, did an amazing job drawing my blood. She was very caring and patient and helped ease my anxiety. She also went out of her way to help get the correct billing codes for my insurance. highly recommend this Quest location and Farzi. read more

This place is the best. On time friendly service. The lady who drew my blood was friendly, kind, and efficient. My husband went with my daughter this morning and had the same reviews. Thank you for the best customer service. read more

No receptionist, they hide behind a locked door quickly grabbing a cust and heading to the back. Made an appt, they ran 45 min late so why bother. Extremely understaffed and rude. Definitely not a sterile environment not by a long shot. Staff rude as well, use other Quest locations they are not all like this. read more

The worst part of this experience was having a video playing in the lobby repeating "make an appt for little to no wait time :)" and "friendly and helpful service :D" when: 1.) We ended up waiting a 1 hour longer than our appt. 2.) They skipped us because we weren't in the lobby when they had a "wait outside and text you when ready" option on check-in. [why have that option if your staff doesn't even follow it/know about it?] 3.) When asked questions they close the door in your face. 4.) When you try to explain the situation and that maybe there is something wrong with their system all they do is blame you. I get that they were behind schedule. I can understand that that happens, especially in healthcare. But geez was this whole experience disappointing in regards to efficiency and professionalism. At least shut the tv off so the people in the waiting room don't have to listen to lies on repeat. read more

DO NOT COME HERE FOR YOUR PREGNANCY GLUCOSE 3 HOUR TEST!!!!!!! They do not have a waiting area! All of the other quest diagnostics I've been to for my three hour glucose screening has had a waiting area inside with reclining chairs where you can sit, and they put a type of catheter inside of your vein, and they draw blood from it every hour for three hours without poking you multiple times. This location does not have a waiting area so you literally have to get poked four separate times which absolutely destroyed my arm in my veins. I was bruised and looked like a drug addict for two weeks. It is extremely painful to get poked in the same area every hour four times in a row, when you do your glucose screening you're not supposed to move around or do any kind of exercises and they told me that I have to go and sit in the car and wait for an hour until my next test. It was literally 108° that day I had to go Get in the car drive back home and then 15 minutes later come back again and drive back to the location to get my blood drawn once an hour for four hours straight. It was the most miserable experience especially being pregnant and I'm sure that me going back-and-forth to the car to my house, and all of that stuff definitely affected the levels of my glucose, save yourself the unbearable, pain and discomfort and go to another quest location that has a waiting area. read more

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I had an appointment at 3:40pm and showed up five minutes before it. I used their self check in tablet, scanned my ID and insurance card, and not even 10 minutes later, I got called up. I was here for some bloodwork and Jan drew my blood. He was very quiet, but made sure I was okay while he drew my blood as I was getting a bit uneasy. The whole process took about 20 minutes. Parking is in the Cedars-Sinai hospital parking lot and I paid $1 for my 20 minute visit. read more

Very professional staff especially Michelle who's so kind and very efficient. More power guys.

terrible service the lady was so rude I had an appointment and when I asked about it she told me to stand back

Sherry who was the reception was not polite what so ever. I requested to receive a text message when it was my turn. I returned once I received the text message and I went up to the reception area and in a rude tone she told me to step back and I need to check in to the right at the kiosk in which I told her I already had checked in. She told me to have a seat....she continuously was yelling out patient information and told "Rosa" that the patient she had called was there. After waiting another 20 minutes they finally called me up after watching everyone that came after me taken back. She never asked me for my requisition form nor ID or insurance card while I was waiting and once she realized that they had made mistakes she was scrambling. The phlebotomist took me back and made me wait at the chair while they processed the rest of my paper work. Phlebotomist informed me of the possible cost and needed a card for approval which I handed him. I then receive two papers, one was a statement and one was a receipt. She had processed the credit card without my knowledge and I had no idea that she was charging my card. Phlebotomist stated it was only a credit card to put on hold. They charged it without my authorization. When I explained it to her she was back tracking and saying there was a miscommunication and I told her she had 20 minutes to do all this paperwork and ask for my approval of charging my card she started to lie saying that "Rosa" had called my cell twice which she never called once. Not a good experience at all to the point that I am calling corporate and letting them know. read more

Diane and Sheri at Quest in Tarzana are fabulous! They are extremely efficient and very compassionate people. Excellent at their job. I think it's important to highlight great people when they go above and beyond in their job! They made a stressful situation seamless and effortless. Thank you for today!! read more

The location of this Quest Diagnostics is so conveniently located next to my doctors office so all I have to do is walk over. The process to sign in is seamless and very easy, you type in your first and last name and wait to be called in. Once called in drawing blood takes all of about 5 min. I love it! Fast and efficient. I would suggest parking on the street so that you don't have to pay for their parking. read more

Needed a blood test, no one else waiting. The man sitting at the desk to me to sign in using their computer which I did. As there was no one else waiting I asked if he had any idea as to how long I needed to wait. Told me to have a seat. A young girl walked in without a mask, said she forgot her's in her car, could she please get one. You would have thought she asked him for a million $$. Making remarks he finally got up and got her one. She said that she had a confirmed appt but was a few minutes late. He kept ignoring her finally someone from the back came out and she explained her problem again asking how long she would need to wait, should she come back in a short time. Got no answer, I walked out and she walked out totally discussed. Is this the tyoe of people Quest hires? read more

This place has gone down hill big time! It reminded us of a place in a 3rd world country. The doors are covered in, I'm not sure what, and need to be re painted. They were very far behind and we heard the people who work there inside laughing and talking as we waited way past the appointment time. We finally knocked to see why they were so far behind. The talking and laughing stopped and a woman came to the door with such a rude attitude and she didn't seem to give a crap how late they were running behind. The funny thing is, the TV in the lobby was advertising for Quest, saying that if you make an appointment in advance, you'll have little to no wait time, which definitely wasn't the case we experienced. The woman who came to the door was so rude and said something that we couldn't understand. Before we could ask what she said, she closed the door and didn't come back to let us know how much longer the wait would be, so we had no choice but to leave. I had a doctor appointment to go to and thanks to Quest not being on time, or even close to it, I was 30 minutes late to my Doctor appointment and almost crashed rushing to get there. The people who work there need to get it together !!! I know teenagers who have it way more together and would have that place easily running on schedule and looking a lot cleaner and they'd be a lot nicer and professional. read more

Right when I walked in to check in on the tablet, this older lady that works here rushed me off the tablet to check in someone else. She was rude to everyone else in the room. I won't come back to this Place to get blood work done. To early in the morning to start arguing with people who don't know good customer service. read more

I'm giving zero stars to this location. WORST STAFF VERY RUDE. BAD SERVICE If you go there without an appointment the staff treat you like trash. The old man who was in the front desk doesn't understand anything and very slow. The staff who is working inside are very rude . The old man told Me to check in and wait so that they will Call me according to the arrival. For sometime no patients came in with appointments I was the only one waiting there but they never called me. Waited for 1 hour and then the rude old lady came outside and told without appointments they can not take they are full and I have to come back later with my appointment time. The old guy only told me to wait and after one hour the rude lady is asking me to leave . They should have told me this earlier not after 1 hour. The old man said they're not having a rush hour so I can do it that's why I waited and that rude lady asking me to leave after an hour. So disrespectful and rude This quest is in a main location where lot of patients comes and goes. Because this is in Tarzana Medical center. Please change those staff and train them to be polite to patients . I never seen such rude arrogant bad staff in any medical clinic in my lifetime. Very disappointed and went to Etiwanda location that was behind the Tarzana hospital. That location was amazing within 15 minutes they called me and treated very nicely. I will go there hereafter. Love the service and staff read more

This place has the worst customer service ever, I had never been treated like this, if my blood work was not urgent I would not stay there. First time I went in in the morning nobody was in waiting room still they never showed up to the counter to check me in with out appointments. I got an appointment online and went back in the afternoon still waiting for over an hour, and after all realized they are seeing their relatives with out line saying that the patient wasn't feeling good ( which was a girl with. Tons of make up standing next to me for a while feeling perfectly well$ this is not acceptable. read more