Incredibly rude staff and poorly run. Do yourself a favor and book a different location if at all possible.

Disorganized with a lack of communication to people in the waiting room. I checked in 20 minutes before my appointment and was not seen for another 30-40 minutes after my appointment. Of all the Quest Diagnostics I've gone to this location is the most inefficient and poorly run. read more

They held me back for not having a mask, I saw 4 people come out of the back room with no mask and they denied it all even gave an excuse that "maybe they removed it" Only reason I come here is because it's close Only reason i am changing my star review is because Elizabeth gave me the best experience and least painful of all my visits. read more

I went at 9am and stayed there until 12pm, at 12pm, they told me to wait another 2 hours until 2pm because it was crowded and only 1 person works over there. There were also rude, and they don't answer any questions. read more

This place is always busy so I made an appointment online ahead of time. I even came in 15-minutes before my scheduled appointment. I still waited 30-minutes! I can't believe that there no respect for your time. Really annoyed and the only consolation was the girl that took my blood was very good. I have needle phobia and she was patient and her hands are light. read more

Sorry I have to put one star. After being greater by an unprofessional receptionist, my blood was taken..... but the results never made it to my doctor or my self. Had blood drown in August. Last results on "My Quest" are from March??? Do not understand how they have a license!!! read more

Terrible!! No show from employees! Had an 8:30am appointment and front door was locked. Sign posted hours of 7:30 to 4:30. Other patients with earlier appointments were waiting also. Took time off from work and fasted for nothing. What a waste of time!! Don't use Quest if you can!! I would leave zero star if I could! read more

Staff is actually nice and tries to be accommodating but this place is significantly understaffed. Waited 30 min just to drop off a specimen

10/21/19 I've been going here for months! However this will be the last time .... There was a young lady in the front office who was incredibly RUDE !! They were very busy and I don't mind waiting but she needs to learn some people skills. Apparently it was time for her lunch and there were about 5 people ahead of me one elderly lady was there who had an 11:30 appt, it was after 12:30 when I arrived! She kept asking for help and all the girl would say (rudely) is I'm at lunch ? There was no one at the front desk. This is the worst customer service I've ever seen.There is a way to speak to people and explain the situation without being ugly, the whole room heard it and was disgusted with her behavior!! I personally left and went elsewhere.. and I won't be back !! I believe this employee should be repermanded and be given some Customer Service training!! read more

Would leave zero stars if possible. I barely even leave reviews but the employees were so rude to my mom. Someone needs to take better care of this office judging by the other reviews here. It's already stressful having lab work done and people don't need to feel worse due to the bullying behavior of staff members. We will never come to this location again. read more

Unprofessional, understaffed. What more can I say? I understand their busy but yeesh. Step it up

DO NOT WASTE YOUR TIME! This clinic is the absolute worst. And the woman that works in the front is extremely rude. First: I will start by saying that I spaced and forgot my forms at home and the woman said ok just have them faxed. My doctor was at lunch so I left and ran an errand and came back when I was able to have her fax over the paper work. My doctor faxes the paperwork but says she doesn't know if it'll be clear enough. So before I go back I call and tried several times to get someone on the phone. I couldn't. -So I just go back up to the clinic and see my faxed over medical forms with all of my info including my address etc sitting on the desk (facing the waiting room) out for anyone to be able to read. I'm not sure if the clinic is supposed to keep my medical information confidential but if they are (which id obviously prefer) they definitely aren't following that policy. -a guy even got so frustrated and told the woman can you please stop calling people back and helping them when you haven't even finished helping me yet. He had been waiting at the front desk for a while as well and the woman would answer one question walk off and he'd have to wait another 10 min for her to get to him again. -Anyway I wait at the desk 15 minutes with staff walking by not acknowledging or greeting me at all, I was standing there to confirm the documents were okay before electronically checking in and waiting.... nobody ever came so I just sat down and assumed it was okay... when they FINALLY call my name 40 minutes later I go back and they say oh we can't see you because we need the originals not the scanned copies! I'm like are you serious?! *keep in mind the woman in the front TOLD me to have it faxed. read more

MALPRACTICE STAY AWAY! I came here to get my blood drawn. When the attendant pierced me with the needle, he went STRAIGHT THRU MY VEIN! I came home and the next day, the injection sight on my arm was severely bruised, had a massive bump, and was severely painful. I could not bend my arm at the elbow because of the severity of the pain! This is a rookie mistake done by the attendant and should never happen, especially at a place like Quest. I went back to show Quest my arm the next day, they would not release the attendant's name so I could file it in my corporate complaint. DO NOT COME HERE! read more

Quest Diagnostics - They pierced thru my vein during the drawing of the blood and this was the bruise I woke up with the next day - Laboratory Testing Near Me - Sherman Oaks, California

Small and quiet. The person in the front was very pleasant. She was very professional with my mom and really made her feel comfortable. There was practically no waiting time as we were the only ones there. Fortunately because right after more people came. She had a decent hand to take out the blood. read more

Quest Diagnostics - Laboratory Testing Near Me - Sherman Oaks, California

I'd schedule to go somewhere else. They are rude and lack customer service skills. They are better off having a facility run by robots. Both would offer the same level of empathy but you'd get more efficiency from the robots. read more

Agnes the nurse at this location was amazing I went to get blood work done yesterday she was so comforting and so sweet. She made sure I was comfortable and made great conversation. It's very important for people in the medical field to ensure patients comfort and safety . I hope Agnes's managers see my review and recognize her great work and passion that she has for her work and people. I was there 3/8/19. She will know who I was the girl with short hair. Thanks Agnes for everything . Also the lady in the front desk is super sweet wish I would have gotten her name as well! read more

I have been to this site many times. Sometimes I remember to set up an appointment. When I arrive I sit no longer than 5-7 Mins, not bad! When I (just walk) in I go either early in the morning or right after lunch. Even without the appointment, I'm in and out of there no longer than 10-15 mins, very good! I have never been hurt by the needle at this location. It is clean and they are professional enough for me. Personally, I do not understand these silly complaints. Of course, they are going to make a mistake from time to time, every place does! There is one complaint where the person drawing this woman's blood went thru her vain, and the first thing she talks about is (malpractice). I have had that happen to me a couple of times in my life, not at Quest. Although it kinda hurts and it sucks, but malpractice!?! Silly. Overall with all these people they are serving every day and thru-out the week they do a pretty good job! Btw: Lady, A POS is the same as an HMO... no PPO, This I know, I work in the mental health field... I find that it is kinda human nature for people to complain and see the negative in most things or experiences rather than the good that people are doing every day... I am getting ready to do another (walk-in) and I will be in and out no more than 10-20 mins, not bad for a walk-in! Thanks for the people that work at this Quest! read more

This company is Ridiculous!! I needed to get a price for a blood test my dentist requested. First I wasted 45 mins trying to speak to a person! When I finally spoke with someone they wouldn't talk to me without a test code... I had a prescription but no test code... Wasted 45 mins I can't get back! Horrible customer service... read more

Terrible service. I went to get some lab work done. I was a walk-in and I didn't have to wait long. Allia (I think that's how you spell her name) took my samples). After she took my samples she wanted me to sign a form. Signed the form and started to read it. SHE RIPPED IT OUT OF MY HANDS. She told me that I wasn't allow to read it. I told her to give it back because I was reading what I was signing and she said NO. That all I needed was to verify the spelling of my name. She refused to give it back, to let me read it and told me to leave. She actually told me to leave not once, but two times and that the form was not for me to read. Not only that, but she was fixing her hair and redoing her pony tail in the room. Worse place, very rude and not clean at all. Someone else had posted a picture of the door being disgustingly dirty. It still has not been cleaned. Find another place to get your labs done. This people are not good. read more

The staff here is competent they're just the rudest bunch of angry women I've ever encountered! I sincerely don't believe they like working there... I came in around 4:30 pm and was told I could come earlier next time or go to a location at the hospital because I'm holding them up... And all they do is argue even while you're sitting there.. A little unnerving and I don't want to hear that crap... It's kinda not professional!! read more

After waiting for three weeks for my appointment time they took a walk in. someone with no appointment right ahead of me. very disappointing even though I mentioned I am in a rush and have to go to work. No apology. Very rude employees who were there on 7-25-22 in the morning. read more

Very long wait past my appointment time and generally this lab seemed a bit disorganized. Maybe it was a bad day. Sveta was great and helpful, but next time I need lab work I'm going to a different location. read more

Employees don't know how to run insurance properly. My insurance card clearly reads point of service meaning I have both hmo and ppo benefits. Quest is and has always been covered under my ppo. The staff was refusing to complete my blood draw stating I had hmo and it wasn't contracted with my medical group. They finally called billing who told them to do the draw, I'm covered. They still billed my insurance incorrectly as hmo. I contacted my insurance who called quest who refused to resend it properly as ppo billing. Luckily I have good insurance and they redid it on their end manually otherwise quest was trying to bill me for $2000+ versus the less than $10 I was supposed to be billed. Interestingly I went to another quest location after this experience and had no issues. read more

The customer service phone number for Quest is useless. The only way to speak with someone is with a billing inquiry through the customer service 800 number . I need to speak with someone at the actual location and there is no way to do that. I do not like this quality of service and plan on going somewhere else for my testing from now on. read more

Inefficient and waiting forever until they stop blabbing to each patien. poorly run and you feel like you are waiting in the post office. What a joke read more

Despite having an appointment, there was a long wait. No customer service. No one answering phones. I was told my results would be back in 2-3 days. It's been 6 with no update or response. Very crowded waiting room - small and cramped. Tried calling customer service, but no one answers. read more

Love this place if I go at the 7:30 am blood draw is fast. In and out super fast and the staff is great!

This place is a compete ripoff. They lie about you being covered by insurance and then harass you with bills. They are unsanitary and they make you wait for appointments forever And they are rude. There are other options for this kind of facility.. Take the other options. read more

Unsanitary. I can't believe I let these people take my blood. Filthy bathroom and facilities. The only positive is that is was easy to make an appointment and I was in and out quickly. However a medical facility should be held to a much higher standard of cleanliness. Staff was fine, but please clean up!!! read more

Unfortunately I didn't have as good as an experience as I've had in prior visits. I did not get her name, but it's the younger woman not the older woman who has always taken courteous care with me. The woman did not greet me at all, except to say sign in and wait to be called... Umm I am a client utilizing your clinic thus bringing in business- further thusly (hmm a word?), keeping you with employment- ACT LIKE YOU KNOW THIS! Use your words & greet a person. Customer service 101 people. Anyway, I was called for my draw rather quickly as it was only a person or two ahead of me, but then the rude woman informed me that I had two balances owing (which upon calling I found out was incorrect- there was only one & no big deal I paid it via phone with the rep I spoke with while still there); my issue was that this woman told me if I did not pay I would not get my lab work. Excuse me but, that's not the way you communicate to someone. She said it so sharply & with no common courtesy- instead of saying let me see what this is about & see if we cannot resolve this matter. Instead she treated me as if I had hundreds of dollars of balances owing to them (btw, my balance was only $25+), & spoke with me as if I hadn't been going there for years as a good client with GREAT insurance. I am having surgery for the second time in 7 mos. with more to come, & this draw was for my pre-op work up. Therefore, I was already anxious and a bit with nerves due to that fact, so when she said what she wasn't gonna do in the sharp tone & manner in which she did, I let her know she needs to work on how she speaks to people. Considering that most people there obviously have something of a health issue anyway. ***Also, she speaks loudly about the balance owed so that everyone waiting can hear your personal business. So unprofessional & inconsiderate... Smh. Needless to say, she came to do my draw but I requested the other woman, since the mean one still seemed quite attitudinal. Sooo, there goes the 4 star rating I'd given last time & I hope they get their customer service skills all the way UP. **Btw, the restroom smelled badly & needed a thorough cleaning. Come on Quest D of Sherman Oaks DO BETTER for your customers. read more

I can't give a lab 5 stars because, well, its a lab. What Di you expect? But 4 stars? Sure. Why not? Got here at the crack of 9:15, one person ahead of me. Sure, there was a wait, but so what? I'm not exactly chomping at the bit to give away my blood and urine, right? Pro tip: Be nice to the lady taking your blood. Your veins will thank you later. Bad ass pro tip: Be nice to the lady at the front desk, she might just be the lady taking your blood in 10 minutes. The lovely, sweet and aptly named Miss Margharita was so skilled with draw that I didn't feel a thing. Next time I'm giving away my Reaper juice, I'll order the Margarita first. read more

Are you you fucking serious? One person working here, zero service, no parking. Why do you even bother staying

I have gone here before, it's close. I have insurance that covers this. They still required a 250 . payment. I've been there before,this is new. So whether you have insurance or not you got to pay $250. The person who does this told me that the last time I didn't have to pay because the computer wasn't working bull shit. STAY AWAY FROM HERE read more

After reading Yelp and Google reviews, I felt trapped by my insurance company by having to come either here or one the other local low-rated labs. Prepared for the worse, I came in and only had to wait five minutes before going to have my blood drawn. When I did have it drawn, it was absolutely painless! The staff was very sympathetic and caring for me. Minus a star because it's not as clean as a medical lab should be. read more

Not professional at all!!! Agnan (that was on the label) old lady doesn't know how to take a blood from the vein!!! I missed my work, my baby missed her daycare today, because of this blood test, but she couldn't do that!!! I'm so mad!!! I have to come here again!!! She should NOT work here!!! read more

This lab is TERRIBLE. Messed my blood tests so gave false results. Thankfully my doctor caught it. Then other family member had to get fecal test. Was supposed to be for three days. When returned with samples, woman at front realized she didn't send enough vials the first time and said had to be done over. When family member expressed destress about her major f-up, she LAUGHED. Additionally, they seem agitated when you enter, are obviously disorganized, per above, and bathroom is also not very clean. I have reported to corporate and I hope other patients do likewise. read more

I wish I could give this place a 1 star review. This is a medical labatory in which people come in to get various tests done. I walked in to do a breath test. Apparently my blood work was also submitted to the same office directly from my doctor. Without expressing my anger for their billing practices (I was billed twice because they couldn't connect the pieces between my blood work and my breath test so it counted as two visits, even though I only visited once) I would absolutely never again step foot in this office. This office is filthy. It's a medical office, one would think it would be kept clean and maintained, absolutely not the case. I took a picture of the chair in the exam room so everyone can see how disgusting it is. How do you not clean your furniture? Am I wrong to expect a medical lab that has patients coming in to maintain some level of cleanliness? If we can see this filth, than what can we not see? read more

Quest Diagnostics - Look at the dirt and filth on this chair, the only seat in the exam room. - Laboratory Testing Near Me - Sherman Oaks, California

This is a horrible lab. My husband went in and the russian lady that works here was so rude and didnt want to help my husband she couldnt be nice at all. I dont know why these people get hired if they don't know the first thing for customer service nor obvioulsy know how to work in the healthcare industry. Rude just rude!! The labs my son needed results for are time sensitive and now thanx to this women. Ima have to do all culture again!!! Thanx rude lady!!!! read more

Went there today for a blood test. Bathroom is funky, old stained toilet seat. Screw missing from phlebotomists chair to control height of cross-arm so they have improvised with napkins and tape, yuck, dirty. Just a generally funky location. read more

I've gone to quite a few labs over the years and have never had such a terrible experience. The purpose of opening at 7:30am is for individuals to come quickly for a blood draw before work. The purpose is NOT to sit there for over 30 minutes waiting for a staff member to arrive so that they can draw blood. The customer service is LACKING - I sat there for over 40 minutes waiting for someone to even call my name to fill out paperwork. I ended up needing to leave because I had no more time to waste in the hope that I'd be seen. Word to the wise - don't come to this lab if you don't feel like wasting your time and dealing with poor customer service. I will NEVER come back to this place, I will find a better Quest Diagnostic in the area!! read more