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    Quest Diagnostics

    1.8 (127 reviews)
    Open 7:30 am - 4:30 pm

    Quest Diagnostics Photos

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    Walled off reception area
    Joe R.

    Talk about a backwards business model!!! They completely wall off the receptionist area + claim. You need an appointment just to pick up testing materials. Our doctor's office told us to just stop by a quest location and they will give us the materials. However, upon arriving a quest I'm told to either make an appointment or go to the location a block away to see if it's empty. If I go to the location across, I lose my place in the waiting list line (to pick up testing supplies). My kid isn't even with me for them to test my kid. It's a take-home test. Who in their right mind thinks it's okay (or even customer friendly) to not have a receptionist to handle issues. This place is purely about maximizing profits and does not care about the patient experience. While they claim their people are friendly, they are very rude and matter of fact. They only want to get you out of here with minimal human interaction

    Zero Customer Service
    Miss G.

    Zero signage outside. No receptionist, no one answering the phone when you're lost and trying to arrive to your appointment on time. No elevator. Parking attendant didn't even know what Quest Diagnostics was. No validated parking.

    Here you can see where the reception window used to be.
    Alex B.

    The concept of "customer service" does not exist with Quest Diagnostics. Everything is automated to the point that even the employees themselves aren't able to answer any questions. Same goes for the customer service reps you can reach by phone. At this particular location, they go out of their way to make sure you never have a chance to speak to anyone. When they take a customer in, they purposely shut the door as quickly as possible so that you can't get a word in. They have a reception window but it's covered up. In order to cut payroll costs, they've eliminated the front desk position. As if this company isn't making enough money, they had to eliminate any and all customer service employees to save the $20-30/hr. Remember that Quest gets paid $2,500+ for each appointment. There are 3-4 ppl here tops running these draws and it's a very small office space where I can't imagine the rent is that high. They are doing 9-10 appointment per hour minimum. That's $25,000 PER HOUR. I really hope there is a mistake within their scheduling system that results in some sort of catastrophic situation resulting in a major lawsuit. That way it will hit them in the bank balance and maybe they'll start focusing minimal effort on customer service. WORST BUSINESS IVE EVER INTERACTED WITH HAND DOWN

    As you see Brandon tried 2 times, and he couldn't finish the job and let me go!!! Even he didn't tape it right, and it's about to fall off.

    It's so dirty, they don't have hand sanitizer, and the screen for check in needed to be cleaned. I had the appointment at 11, and I had been waiting for more than 1 hour because when I checked in their system didn't show my appointment, so when I show the confirmation photo of appointment to them, they said they can't help because I was late, but I was there exactly 10:59 doing the process of checking for my appointment. Brandon was the worth part of this review because after trying 2 times on my both hands, he couldn't find my vein, and he said he can't try more than 2 times, and I have to go to different quest lab. I asked for other person be fore he tried his second attempt on my other arm, and he said the other person is in launch, so overall I had very bad experience!

    Manger A.

    Finally I made appointment today! I love this place Staff are friendly and helpful! One young lady tried to help another walking patient without appt.

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    4 years ago

    Incredibly rude staff and poorly run. Do yourself a favor and book a different location if at all possible.

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    4 years ago

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    Photo of Dee B.
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    7 years ago

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    Quest Support

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    7 years ago

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    3 years ago

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    3 years ago

    Staff is actually nice and tries to be accommodating but this place is significantly understaffed. Waited 30 min just to drop off a specimen

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    7 years ago

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    4 years ago

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    6 years ago

    Unprofessional, understaffed. What more can I say? I understand their busy but yeesh. Step it up

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    Quest Support

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    7 years ago

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    8 years ago

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    12 years ago

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    4 years ago

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    4 years ago

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    6 years ago

    Love this place if I go at the 7:30 am blood draw is fast. In and out super fast and the staff is great!

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    Quest Support

    Thank you for sharing this feedback, Jill!

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    7 years ago

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    7 years ago

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    10 years ago

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    7 years ago

    Are you you fucking serious? One person working here, zero service, no parking. Why do you even bother staying

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    10 years ago

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    8 years ago

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    Page 2 of 4

    Ask the Community - Quest Diagnostics

    Review Highlights - Quest Diagnostics

    Did 12 tests and 5 vials full of blood and I didn't feel a pinch!

    Mentioned in 2 reviews

    Read more highlights

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    Med Concierge LA - ORDER YOUR IV VITAMIN DRIP AT YOUR CONVENIENCE

    ORDER YOUR IV VITAMIN DRIP AT YOUR CONVENIENCE

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    Quest Diagnostics - Manger info

    Quest Diagnostics

    2.9(188 reviews)
    2.4 miValley Village

    This is probably the best Quest location in the valley, as far as I'm concerned. This is the second…read moretime I've had bloodwork done here and the staff I've worked with are so kind, with a great level of attention to detail. As a nurse, I know what to look for and appreciate when you can tell someone actually cares about their work. I can't remember who helped me last time (though I think she was in the first cubby on the right, sometime last year), but I was having around 20 vials of blood drawn including some very specialized labs, & she took her time ensuring she had all the right tubes for the right labs, as well as enough of them. She also found a billing error in my chart, which she facilitated the correction of. As far as I know, she did not have to do that; it was above and beyond. Today I had my blood drawn by Jamus (I think that's what his name tag said, I'm sorry if I misremembered!) and he got more than he bargained for when he asked me how my weekend was and my response was "rough." But instead of shying away from what could've been an awkward conversation, we had a laugh, and he asked me what happened. He was very sweet to listen & sympathize with me, especially as a fellow pet parent. He didn't have to do that either! He was also very gentle with the blood draw & let me know before I left how long the labs were expected to take to process. This location is also not overly crowded, and they do have a parking structure, though they unfortunately don't validate. I was able to find street parking today but I don't remember it being as expensive as the parking for the Quest locations in Burbank near the hospital. I'll be coming back here next time I need bloodwork done that I can't get drawn at my doctor's office. Thank you!!!

    One of the best quest locations! I only ever go to this location. I always make an appointment a…read moreweek before online and the day of my appointment checking in is soooo easy. I'm always in and out in about 10 minutes total. The nurses/ workers are also sooo friendly and always provide excellent customer service. They always answer any questions and I've never had a bad experience here. Nor have i ever had an issue with them poking me and not finding my veins. For test results, i use the quest app and they post them there for me to see which i think is amazing. Theres parking in the lot but you do have to pay. I always just park on the street. Only reason for giving 4 stars instead of 5 is because sometimes it gets kind of musty in the waiting room if there's a lot of people.

    Photos
    Quest Diagnostics - Doctor was super kind and nice!

    Doctor was super kind and nice!

    Quest Diagnostics - I'm not sure if it's an unusual thing to have the urine cups on display from a previous patient but I did not like that lol

    I'm not sure if it's an unusual thing to have the urine cups on display from a previous patient but I did not like that lol

    Quest Diagnostics - Hallway

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    Hallway

    ELITE URGENT CARE - Lounge

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    4.6(132 reviews)
    2.7 miEncino
    Walk-ins welcome
    Wheelchair accessible

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    ELITE URGENT CARE - Room

    Room

    ELITE URGENT CARE - Lounge

    Lounge

    ELITE URGENT CARE - BR

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    Quest Diagnostics - laboratorytesting - Updated May 2026

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