Pretty well managed and efficient. The waiting area with the check-in kiosk is easy enough to use. They only have the one and the waiting area has about eight to ten chairs spaced out. If you have an appointment you'll still encounter a wait and if you're on the standby list even more so like I was today. I was able to run out and back home to grab something I left at home, but got called shortly after I was back. Quest Diagnostics has an easy patient portal/website to navigate. I had a fairly smooth visit for routine labs. The space for Quest - Sherman Oaks needs a bit of tlc inside the offices, you can tell things have just be refreshed with paint, but overall dated. Parking is shared with The Oaks Healthcare Campus center along with Mend Urgent Care, a pharmacy and others. You can find this Q.D. on the second floor via stairs or elevator in room/suite 208. Open Monday through Friday from 7:30 am til 4:30pm read more

I see a lot of horrible reviews for this place, but it's not THAT bad. They have dozens of nearby locations and have hundreds of apt times per day... what exactly do people expect? A spa? This place is run like a factory and yes, it's highly run down but they get the job done. If you are tech savvy, you don't even need to talk to a single person which I love. I booked my appointment online, I checked in via a text they sent to my phone, I sat in the waiting room for 5 minutes, went into a room where my lab requests were already loaded, had my blood drawn and I was out the door. I came pretty early morning, so they didn't really have a backup of patients but it was a total of about 18 minutes from the time I walked in the door to the time I walked out. I value my time and as long as the needles are sterile, thats all that matters (to me). I get nervous about blood draws and Martha was my phlebotomist. She was super kind and talked me through it, even though I know she has to cycle through probably 100 people in her shift as quickly as possible. This is a place where patients are literally treated as cattle, going through the same motions over and over all day, but she was really great. Tip: the parking lot attached to the building is about $2 per 15 min but there is a neighborhood directly behind the building where you can park for free, just check the signs. read more

3 times I came in to do ONE TEST! I still haven't been able to provide it to my doctor. Quest LOST the first test, 6 months later and another appt, they never told I I needed to fast so I had to return. They also "lost" the second set of orders my doctors office sent. The technician gave me a card with a time, said return in 2 days (this is now the third time for the same test) and that I wouldn't need to wait as she would be there and she scheduled me for 11. I came at 11, promptly and the waiting room was packed with patients even waiting outside as there were no seats left, and the person at that office said she was the only one there, the other person never scheduled me and she was the only one helping people and even people with a scheduled appointment could be waiting an hour to and hour and a half. This place is a disaster. I STILL don't have my test but this is inexcusable. Someone I know told me she had a similar experience in a different Quest across town. Her description of this company is "a hot mess". I couldn't agree more! Awful. read more

DO NOT GO TO THIS LOCATION! If I could rate this quest location at a zero, I would. You walk into a tiny gray room with no reception and people just sitting there. It's something out of a horrible dystopian movie. When a customer came out from behind the door, he left it open and somebody from behind it slammed the door so everyone in the gray box/waiting room jumped. Terrible service you hear cackling from behind the door and the room is a claustrophobic mess of chairs and sick people. Please go to a different location or use a different lab. read more

Even with an appointment they just don't honor appointment time and it is difficult to work with them. I do not mind at all that the entire staff are foreigners except there were language differences. Trying to change the time was impossible. I don't think there are any alternatives. I changed doctors to one who had a phlebotomist on staff. Otherwise I have to make a trip to doctor then another trip to Quest. A patient's time is of no consequence to them. read more

Talk about a backwards business model!!! They completely wall off the receptionist area + claim. You need an appointment just to pick up testing materials. Our doctor's office told us to just stop by a quest location and they will give us the materials. However, upon arriving a quest I'm told to either make an appointment or go to the location a block away to see if it's empty. If I go to the location across, I lose my place in the waiting list line (to pick up testing supplies). My kid isn't even with me for them to test my kid. It's a take-home test. Who in their right mind thinks it's okay (or even customer friendly) to not have a receptionist to handle issues. This place is purely about maximizing profits and does not care about the patient experience. While they claim their people are friendly, they are very rude and matter of fact. They only want to get you out of here with minimal human interaction read more

Quest Diagnostics - Walled off reception area - Laboratory Testing Near Me - Sherman Oaks, California

Zero signage outside. No receptionist, no one answering the phone when you're lost and trying to arrive to your appointment on time. No elevator. Parking attendant didn't even know what Quest Diagnostics was. No validated parking. read more

Quest Diagnostics - Zero Customer Service - Laboratory Testing Near Me - Sherman Oaks, California

See all

I had an appointment at 1:10 pm, arrived early, and didn't get called in until 1:50 pm. They also don't validate parking, which is $1.75 per every 15 minutes. There is no staff in the lobby, you just check in on an iPad. There were tons of us waiting in the lobby, and we could hear the employees screaming at each other through the walls. They also had to do my IV twice because the lady messed up the first one. Absolutely terrible experience, especially given customers are coming to Quest for medical care. Do not go here. Also if you try to call, you will not be able to get a human on a phone. Just a robot telling you to go to their website for help. I am never using Quest again. read more

Slow and rude. There's a reason this location has such poor reviews. No sense of urgency, not helpful at all

The concept of "customer service" does not exist with Quest Diagnostics. Everything is automated to the point that even the employees themselves aren't able to answer any questions. Same goes for the customer service reps you can reach by phone. At this particular location, they go out of their way to make sure you never have a chance to speak to anyone. When they take a customer in, they purposely shut the door as quickly as possible so that you can't get a word in. They have a reception window but it's covered up. In order to cut payroll costs, they've eliminated the front desk position. As if this company isn't making enough money, they had to eliminate any and all customer service employees to save the $20-30/hr. Remember that Quest gets paid $2,500+ for each appointment. There are 3-4 ppl here tops running these draws and it's a very small office space where I can't imagine the rent is that high. They are doing 9-10 appointment per hour minimum. That's $25,000 PER HOUR. I really hope there is a mistake within their scheduling system that results in some sort of catastrophic situation resulting in a major lawsuit. That way it will hit them in the bank balance and maybe they'll start focusing minimal effort on customer service. WORST BUSINESS IVE EVER INTERACTED WITH HAND DOWN read more

Quest Diagnostics - Here you can see where the reception window used to be. - Laboratory Testing Near Me - Sherman Oaks, California

Office was depressing. No one there to help people checking in or walking in. iPad to check in didn't work and other patients walked in and got ahead of me. I asked for help and the person who answered the door didn't offer to help or remedy. She shrugged her shoulders and said oh well you will just have to wait. read more

Quest Labs will rob you blind. They do not explain the amounts they charge. They have you sign away your rights on the spot with NO time to read what you're signing. Even my veterinarian gives me a breakdown of charges for each test. I specifically told them NOT to do a test the Dr Ordered, and they processed it anyway. Then billed me and said I went to two different clinics for the tests, yet, only one charge for venipuncture? Suspicious I think. read more

Horrible lab. They do not take walk ins when most labs do even if there is a wait. But got to lab right when they opened was first one to sign in and the staff was just talking in the back instead of seeing a walk in while there was nobody waiting !! They are very rude and do not help you. Find another lab. read more

It's so dirty, they don't have hand sanitizer, and the screen for check in needed to be cleaned. I had the appointment at 11, and I had been waiting for more than 1 hour because when I checked in their system didn't show my appointment, so when I show the confirmation photo of appointment to them, they said they can't help because I was late, but I was there exactly 10:59 doing the process of checking for my appointment. Brandon was the worth part of this review because after trying 2 times on my both hands, he couldn't find my vein, and he said he can't try more than 2 times, and I have to go to different quest lab. I asked for other person be fore he tried his second attempt on my other arm, and he said the other person is in launch, so overall I had very bad experience! read more

Quest Diagnostics - As you see Brandon tried 2 times, and he couldn't finish the job and let me go!!! Even he didn't tape it right, and it's about to fall off. - Laboratory Testing Near Me - Sherman Oaks, California

It's unfortunate the lab that is most convenient to me to use is the most inept when it comes to customer service. I'm guessing the corporate decision makes are pleased as punch over how they have automated their service and cut labor costs. IMHO they have automated so much, if there are any glitches in rescheduling a test, there is NO ONE TO TALK TO, and office in my neighborhood has closed off the area where customers could speak to a live person. When I called my doctor's office, they gave me a number to an office where they had a human connection. I called it, and got the exact same recording I had gotten from the one in my own neighborhood. I tried a few different offices and had the same experience. I ended up calling my doctor again, and asked for another lab. THANK GOD FOR LAB CORPS. Their site was easy to navigate, and provided a phone number to call to speak to a live person in real time, if I had any issues, which I did not. When I went to have the work done, I checked in by phone, waited until my appointment time, and decided to go into the office. There were a dozen or so empty chairs, and two PEOPLE behind the counter. I explained what I needed, they took my insurance card and order, and poof! I was done in ten minutes. Needless to say, I am so done with Quest's automation I cannot tell you. Never coming back. read more

Finally I made appointment today! I love this place Staff are friendly and helpful! One young lady tried to help another walking patient without appt. read more

Quest Diagnostics - Laboratory Testing Near Me - Sherman Oaks, California

I never find the experience of going to Quest for lab work pleasant. Their main staff woman is always rude and unhelpful, and the office itself is grungy. Today, I had an afternoon appointment scheduled, but was out running an errand nearby (and didn't think I could fast until afternoon) so called to see if I could just walk-in. The phone message welcomes walk-ins. The sign on the door outside their office welcomes walk-ins. Their sign in machine (No more receptionist - just a little kiosk machine) allows for walk-ins to sign in. However, there's no mechanism on the sign in process to change an appointment time, or to sign up as a walk-in if you have an appointment, so I knocked on the door several times with no response. Only when someone was exiting was I able to hold it open to kindly ask how I could add myself to the walk-in list. The woman sharply barked that they don't allow walk-ins! I said there were only two other people in the waiting room so perhaps I could wait? "No. No walk-ins. You can only keep your appointment. You need to leave". False advertisement hardly seems to be a good way to run a business and if this woman is the lone representative of the business - good luck. People deserve to be treated even slightly better when they're using your business. Never again. read more

Very poor service by Brandon! A honest mistake was made when I placed my appointment as I showed a picture of what I thought was my scheduled time! Brandon acknowledged and was only interested in leaving for the day instead of spending 5 minutes to help me out! Either the money spent between me and my insurance this is not right. read more

This was the worst experience in this lab. Careless workers. I took a sugar test, which lasted 3 hours, they never accepted me at the right time. They said that we can have lunch whenever we want. I am 37 weeks pregnant. I try to explain to her that I have not eaten or drunk for more than 16 hours and at least they would treat us with respect. There is no air conditioning in the waiting room. If I could, I would give a 0. This is the worst lab. read more

Went to do a drop off and had to wait over 40 minutes Impossible to make an appointment just for drop off when alerted staff I had a drop off still had to wait No one answers to the phone How hard is it to take a specimen Would not recommend read more

THIS IS THE WORST QUEST DIAGNOSTICS FACILITY!!! DO NOT I REPEAT DO NOT SCHEDULE AN APPT HERE! We waited over 1 hr and no one decided to inform us they were under staffed or running behind. During our time here they had Porto's bakery food ordered with the team members and they ordered dominos pizza delivery to the facility. They ordered pizza delivered when everyone is in the waiting room and they're drawing our blood and lab work. I can only imagine how dirty it is back there. We left. THIS PLACE NEEDS TO BE SHUT DOWN!! IF I COULD GIVE THIS PLACE A 0 STAR REVIEW I WOULD. I WOULD GIVE THIS PLACE NEGATIVE STARS. AWFUL. TERRIBLE. DO NOT GO HERE! read more

Met Brianna who drew my blood for the test. Such a happy, jolly personality! She was gentle and careful. Loved the experience with her. You can have all your blues go away when you meet a personality like her. :) read more

Absolute worst service ever!!!!! Been waiting here since 7:25 to be first in line. My kids and I have been fasting since last night 7pm for their blood tests. Absolute inconsiderate in ever single manner possible!!!! The lady standing here whose the "help" could care less and tells me to go to another location. Like, are you serious????? Don't even bother making an appointment here or waiting. You'll end up dying in the line. Sickens me!!! read more

Quest Diagnostics - Laboratory Testing Near Me - Sherman Oaks, California

Shouldn't have to wait over two hours just to drop off a sample, especially one that needs to stay frozen!! I was told to come in the morning, no one said I needed an appointment! Update: they never told me to mark my eight samples exactly when collected! No written or oral instructions! I will have to repeat this long collection process This was the Sherman Oaks office read more

There is zero customer service here. The front desk staff the last several times I've been in are not helpful at all and act like they could care less. I guess I had a bill from April I never received they couldn't tell me why or even if it was sent out. They offered zero help - didn't even offer to call billing or I'll look into it...Nothing besides you need to pay this today. An elderly man came to drop off specimens and was really struggling with the new check in on the iPad that is in a corner away from the desk and the woman at the desk wouldn't even help him. A man in the lobby did. The desk person asked me if I was fasting. I said I didn't receive Dr orders to fast only not to take my supplements, does it say there I should fast? She didn't even answer just stayed talking on the phone. Next the phlebotomist handed me a test I just had done 2 months ago. I asked her if it was old I was only expecting blood work. She said are you ready or I'll call another patient back we do what the Dr orders. I said when was it ordered she said I don't know if you're not ready I'll call someone else back . I'm sorry but w t h. This is unacceptable !! This place is awful ! read more

Checked in and was waiting 20 minutes for my appointment after driving for an hour. Scraggly old man comes out and tells me they're closed and to try another Quest. He tried to gas light me into thinking it was my fault that I didn't get there on time when in reality they decided to pack up and call it a day early. Never ever schedule for labs here. Go to LabCorp if you can. read more

Worst spot we've ever been too. They don't follow up on check ins. We had our appointment at 1:30 pm and 1:40pm made us wait for almost half an hour to drop off samples. Allowed others to go ahead of us. And they were just goofing around talking all the whole time. Not professional at all. Dont go here. Dont waste your time. read more

Incompetent, unhelpful staff. My MD FAXed a test order, the FAX was confirmed. I made an appointment. Showed up on time, 2:10pm on 11/10/23. Was told there was no order. I am a physician, asked to write the order myself, was told they had no forms for me to do that. Came home and called Quest's main office. They looked up & found the Fax order in the system, suggested I reschedule. After I wasted 1.5 hours and had no blood draw. SHOULD YOU WASTE YOUR TIME HERE? read more

I actually had a really good experience at this location. I made an appointment and the checkin was super simple through the app/text link. The man who drew my test was very gentle and kind. I was in and out of there in 10-15 minutes. read more

I was the only person in the waiting room (no appointment) and only waited a few minutes, which was very nice. The phlebotomist was a robot, meaning, she never made eye contact with me or even looked at me until she grabbed my arm. Usually, I am asked which arm I prefer to use and am told what he/she is about to do. On my way out I realized it was lunch time and that's why the staff was all gone-strange there wasn't at least one person. The cleanliness of this office (my first visit) was very bad. The bathroom had paper all over the floor, but the worst issue was their doors. They were so grimy and dirty I didn't want to touch the knob. Disgusting. It left me questioning the sterility of the needle used for my blood draw...very scary. read more

Quest Diagnostics - This is the front door of their office, from inside the waiting room. The other side of this door is just as dirty. - Laboratory Testing Near Me - Sherman Oaks, California

Insanely rude, no customer service. Go anywhere else. I was 11 minutes late and they kept me waiting for 45 mins before they told me they wouldn't see me until all patients that day were seen. They were so dismissive I started to cry. Horrible experience. read more

Anyone saying anything nice about this location is mistaken. The workers here are incredibly rude and combative. Zero professionalism or even basic customer service. Not to mention it looks like a homeless encampment inside their specific office space. Don't be fooled by the zip code or nice exterior building. This location is grimy, with a taped over unoccupied front desk, half broken self-check in, and overall dingy interior. I wouldn't trust them with my lab work. read more

This is the worst lab ever!!!!!! No customer service whatsoever! Evening is automated, no person to help you or answer questions. The two employees in the back are worst than the machine in the waiting room. Not sure how they hire people to work here but they must meet the criteria as being inept, rude, robotic, and unprofessional. It's the worst experience when I have to use their services. I hope quest closes their doors or get their stuff together and change the way they conduct business. Horrible on every level read more

So rude and unfriendly. Completely unprofessional, only care about leaving work early.

I've been to this location 2x and both experiences were beyond excellent! I particularly enjoyed my visit today: 1. They open at 730am and I was able to book an appt at 4pm yesterday! 2. I was the first one there and the only one with a 7:30am 3. Ida was so personable and accommodating 4. Did 12 tests and 5 vials full of blood and I didn't feel a pinch! I highly recommend this location!!! Thank you for taking care of me! read more

Seriously, only came to this Quest location if you have no other option. They really need to close this office or strictly limit services, because it seems like doing anything besides drawing blood is too much for them to handle. The office is small and cluttered. No one to help you at the front desk and when you call to the back for someone, they all have attitudes. I came a little after 10, don't understand why there was only one person. It sucks to see that this has been as on-going issue and nothing has been done. Seriously- take your blood & poo-poo samples to another location. read more

When I think about going to get my blood drawn I get a lot of anxiety, and I am sure I'm not the only one. I am not scared of the needles at all, however, my body has an uncontrollable response, and I tend to pass out, so I always ask to be laying down during the procedure. This was my first time going to this quest location, and I had a terrible experience. At first, I walk in and there is absolutely zero guidelines or protocols for COVID. There was no social distancing, no temperatures being taken, and the small office was completely packed!! There was also nothing wiped down or disinfected between each person getting their blood drawn!! This is absurd! I checked in at 9:10 for my 9:15 appointment and I still had to wait 20 minutes before I was taken back. Once I was taken back, I informed the phlebotomist that I had to be laying down. She then made me feel bad for not mentioning it to the lady at the front. I then had to switch rooms, and she then proceeded to make me feel awful for this "switch" that the 2 phlebotomist's had to do. While drawing my blood with the needle in me, knowing that I had anxiety because I had mentioned it to her, she said a FOURTH time "See, now she has to take all her things into the other room, it would be best for you to tell the lady up front next time." After I was finished, the phlebotomist literally handed me the 4 tubes of blood to check that my name was correct. They usually hold the tubes for me and I felt it was very weird to be handed the tubes for me to hold. She then asked me to sign my paper, then said "you're done" and walked out, leaving my in the room alone not knowing where to go, and again, not disinfecting the room!! I will never go back to this quest location, and would never recommend anyone to go there! Terrible, just terrible experience all around read more

These people don't like to take stand by people. even if there is no show. they stay inside till someone with appointment shows up. I was there for 1.5 hours just because my appointment didn't get confirmed and 20 min before closing they said no more standbys even though no one was there. they are such lazy people. horrible experience and waste of time read more

I made an appointment which when I arrived at their location was not listed. I waited an hour. But no response. There was office staff to talk to. The online help was worthless. Beware read more

Absolutely awful. Very rude, angry, and condescending toward elderly.