Cancel

Open app

Search

Quest Diagnostics

1.8 (128 reviews)
Open 7:30 am - 4:30 pm

Quest Diagnostics Photos

You might also consider

Recommended Reviews - Quest Diagnostics

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Walled off reception area
Joe R.

Talk about a backwards business model!!! They completely wall off the receptionist area + claim. You need an appointment just to pick up testing materials. Our doctor's office told us to just stop by a quest location and they will give us the materials. However, upon arriving a quest I'm told to either make an appointment or go to the location a block away to see if it's empty. If I go to the location across, I lose my place in the waiting list line (to pick up testing supplies). My kid isn't even with me for them to test my kid. It's a take-home test. Who in their right mind thinks it's okay (or even customer friendly) to not have a receptionist to handle issues. This place is purely about maximizing profits and does not care about the patient experience. While they claim their people are friendly, they are very rude and matter of fact. They only want to get you out of here with minimal human interaction

Zero Customer Service
Miss G.

Zero signage outside. No receptionist, no one answering the phone when you're lost and trying to arrive to your appointment on time. No elevator. Parking attendant didn't even know what Quest Diagnostics was. No validated parking.

Here you can see where the reception window used to be.
Alex B.

The concept of "customer service" does not exist with Quest Diagnostics. Everything is automated to the point that even the employees themselves aren't able to answer any questions. Same goes for the customer service reps you can reach by phone. At this particular location, they go out of their way to make sure you never have a chance to speak to anyone. When they take a customer in, they purposely shut the door as quickly as possible so that you can't get a word in. They have a reception window but it's covered up. In order to cut payroll costs, they've eliminated the front desk position. As if this company isn't making enough money, they had to eliminate any and all customer service employees to save the $20-30/hr. Remember that Quest gets paid $2,500+ for each appointment. There are 3-4 ppl here tops running these draws and it's a very small office space where I can't imagine the rent is that high. They are doing 9-10 appointment per hour minimum. That's $25,000 PER HOUR. I really hope there is a mistake within their scheduling system that results in some sort of catastrophic situation resulting in a major lawsuit. That way it will hit them in the bank balance and maybe they'll start focusing minimal effort on customer service. WORST BUSINESS IVE EVER INTERACTED WITH HAND DOWN

As you see Brandon tried 2 times, and he couldn't finish the job and let me go!!! Even he didn't tape it right, and it's about to fall off.

It's so dirty, they don't have hand sanitizer, and the screen for check in needed to be cleaned. I had the appointment at 11, and I had been waiting for more than 1 hour because when I checked in their system didn't show my appointment, so when I show the confirmation photo of appointment to them, they said they can't help because I was late, but I was there exactly 10:59 doing the process of checking for my appointment. Brandon was the worth part of this review because after trying 2 times on my both hands, he couldn't find my vein, and he said he can't try more than 2 times, and I have to go to different quest lab. I asked for other person be fore he tried his second attempt on my other arm, and he said the other person is in launch, so overall I had very bad experience!

Manger A.

Finally I made appointment today! I love this place Staff are friendly and helpful! One young lady tried to help another walking patient without appt.

See all

Photo of D V.
1
63
21

9 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0
Photo of C B.
0
29
5

9 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Sam N.
56
34
7

10 years ago

This location gave me a bruise after they took my blood!!!! I will have my lab work done at lab corp from now on

Helpful 1
Thanks 0
Love this 1
Oh no 0
Photo of G. T.
9
41
14

11 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of A. R.
1
54
0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

15 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 4 of 4

Ask the Community - Quest Diagnostics

Review Highlights - Quest Diagnostics

Did 12 tests and 5 vials full of blood and I didn't feel a pinch!

Mentioned in 2 reviews

Read more highlights

You might also consider

Med Concierge LA - RT-PCR and Rapid Antigen testing for TRAVEL

Med Concierge LA

4.8(47 reviews)
0.0 miSherman Oaks

Very expensive. 235 usd each person for covid test. My family (5 persons) paid total 1175 usd for…read morecovid test!!! There is hidden extra lab fee of 55 usd each person if don't have health insurance. I found this location after seaching on yelp and on google. I sent my family (5 persons) to this Sherman Oaks location on May 10th 2022 for walk-in covid test. They were foreign and not understand english well. I sent them there after reading the website of the price. https://medconciergela.com/csherman-oaks-location/ They were really disappointed that there was another extra 55 usd fee, that made them need to pay 235 each person. I was the one that sending them there and very disappointed too, i felt very guilty to bring them to very expensive covid test location. It's very high charge for covid test. Not recommended. Especially if you don't have health insurance. Please update your website page https://medconciergela.com/csherman-oaks-location/ to include 55 usd lab fee if we don't have health insurance. Update: I called their customer service or operator and someone said and sent me text that I need to click it before I can see the extra lab fee. The website is not clear if we need to click it to show that extra fee if we don't have insurance. Also my family were doing walk-in, not appointment. I saw the price list on that website page then told them to go there without clicking. The point is that page (without clicking anything) doesn't show the extra fee, and we were disappointed of that. The reason is if we knew that information before hand, we would go somewhere else cheaper since they were 5 people. If it's 1 person only, we didn't really care. Since they were 5 people, so imagine how much money they could save 5 multiple by 55 usd. 1175 usd total for covid test was expensive.

A solid 5 stars. Needed an urgent RT-PCR test. I didn't realize that most COVID clinics in LA has…read morea turn around of minimum of one day. I needed it SAME day for travels to enter Taiwan. Luckily, I was able to find Med Concierge LA. I opted for the same day $145 test. I was not charged a lab fee as others had mentioned, but I did have insurance and uploaded my insurance info before booked appt. Received results within 1.5 hours via e-mail. Whew, I got the results and could board my flight... ! I went to the Beverly Hills Clinic on a weekday at 10 am. There is metered parking outside the medical building. When I entered, there was only one person working there and no one waiting. I was in and out within 5 minutes. I am impressed & definitely recommend.

Photos
Med Concierge LA
Med Concierge LA - ORDER YOUR IV VITAMIN DRIP AT YOUR CONVENIENCE

ORDER YOUR IV VITAMIN DRIP AT YOUR CONVENIENCE

Med Concierge LA

See all

Quest Diagnostics - Manger info

Quest Diagnostics

2.9(188 reviews)
2.4 miValley Village

This is probably the best Quest location in the valley, as far as I'm concerned. This is the second…read moretime I've had bloodwork done here and the staff I've worked with are so kind, with a great level of attention to detail. As a nurse, I know what to look for and appreciate when you can tell someone actually cares about their work. I can't remember who helped me last time (though I think she was in the first cubby on the right, sometime last year), but I was having around 20 vials of blood drawn including some very specialized labs, & she took her time ensuring she had all the right tubes for the right labs, as well as enough of them. She also found a billing error in my chart, which she facilitated the correction of. As far as I know, she did not have to do that; it was above and beyond. Today I had my blood drawn by Jamus (I think that's what his name tag said, I'm sorry if I misremembered!) and he got more than he bargained for when he asked me how my weekend was and my response was "rough." But instead of shying away from what could've been an awkward conversation, we had a laugh, and he asked me what happened. He was very sweet to listen & sympathize with me, especially as a fellow pet parent. He didn't have to do that either! He was also very gentle with the blood draw & let me know before I left how long the labs were expected to take to process. This location is also not overly crowded, and they do have a parking structure, though they unfortunately don't validate. I was able to find street parking today but I don't remember it being as expensive as the parking for the Quest locations in Burbank near the hospital. I'll be coming back here next time I need bloodwork done that I can't get drawn at my doctor's office. Thank you!!!

One of the best quest locations! I only ever go to this location. I always make an appointment a…read moreweek before online and the day of my appointment checking in is soooo easy. I'm always in and out in about 10 minutes total. The nurses/ workers are also sooo friendly and always provide excellent customer service. They always answer any questions and I've never had a bad experience here. Nor have i ever had an issue with them poking me and not finding my veins. For test results, i use the quest app and they post them there for me to see which i think is amazing. Theres parking in the lot but you do have to pay. I always just park on the street. Only reason for giving 4 stars instead of 5 is because sometimes it gets kind of musty in the waiting room if there's a lot of people.

Photos
Quest Diagnostics - Doctor was super kind and nice!

Doctor was super kind and nice!

Quest Diagnostics - I'm not sure if it's an unusual thing to have the urine cups on display from a previous patient but I did not like that lol

I'm not sure if it's an unusual thing to have the urine cups on display from a previous patient but I did not like that lol

Quest Diagnostics - Hallway

See all

Hallway

ELITE URGENT CARE - Lounge

ELITE URGENT CARE

4.6(132 reviews)
2.7 miEncino
Walk-ins welcome
Wheelchair accessible

Along with acquiring the items typical of most family-friendly wishlists, my husband inadvertently…read morechose to share the gift that kept on giving with us this year- the FLU. This exceptionally aggressive viral visitor truly made for a memorable start to our holiday season. Realizing that this uninvited guest had no intention of leaving anytime soon, I booked an immediate escape to Elite Urgent Care- and it was truly the best last minute staycation destination. When my two-year-old decided her Saturday morning must-have accessory would be a high fever, I high-tailed it to EUC, and as she tested positive for the FLU, I was positive this was only the beginning of this viral voyage. Elite Urgent Care saw a lot of our family that week, and although kicking off the holiday season at any urgent care isn't exactly ideal, our experience from first front desk phone call to actual physician assessment was exceptional. In addition to treating my girls- they took the time to examine ME- ensuring I had all the resources and meds necessary to expedite my own recovery, enabling me to multitask caring for my flu-infested offspring. Thanks to Dr. Zadorian and the ENTIRE EUC staff, we're all back to 100% and ready to ring in the new year, flu free. I cannot recommend this place enough- and though I hope you don't find yourself in a situation where visiting an Urgent Care is necessary- if you do- this place truly is (aptly named,) ELITE.

My father is a doctor. We needed quick care and this was close…read more Unfortunately this was the worst customer service and aggressive behavior by staff. It's clear this is run by people who care about money first. I would never send anyone here. Awful experience.

Photos
ELITE URGENT CARE - Room

Room

ELITE URGENT CARE - Lounge

Lounge

ELITE URGENT CARE - BR

See all

BR

Quest Diagnostics - laboratorytesting - Updated May 2026

Loading...
Loading...
Loading...