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Sherman Oaks, CA

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Quest Diagnostics

1.8 (130 reviews)
Closed • Closed

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Walled off reception area
Joe R.

Talk about a backwards business model!!! They completely wall off the receptionist area + claim. You need an appointment just to pick up testing materials. Our doctor's office told us to just stop by a quest location and they will give us the materials. However, upon arriving a quest I'm told to either make an appointment or go to the location a block away to see if it's empty. If I go to the location across, I lose my place in the waiting list line (to pick up testing supplies). My kid isn't even with me for them to test my kid. It's a take-home test. Who in their right mind thinks it's okay (or even customer friendly) to not have a receptionist to handle issues. This place is purely about maximizing profits and does not care about the patient experience. While they claim their people are friendly, they are very rude and matter of fact. They only want to get you out of here with minimal human interaction

Zero Customer Service
Miss G.

Zero signage outside. No receptionist, no one answering the phone when you're lost and trying to arrive to your appointment on time. No elevator. Parking attendant didn't even know what Quest Diagnostics was. No validated parking.

Here you can see where the reception window used to be.
Alex B.

The concept of "customer service" does not exist with Quest Diagnostics. Everything is automated to the point that even the employees themselves aren't able to answer any questions. Same goes for the customer service reps you can reach by phone. At this particular location, they go out of their way to make sure you never have a chance to speak to anyone. When they take a customer in, they purposely shut the door as quickly as possible so that you can't get a word in. They have a reception window but it's covered up. In order to cut payroll costs, they've eliminated the front desk position. As if this company isn't making enough money, they had to eliminate any and all customer service employees to save the $20-30/hr. Remember that Quest gets paid $2,500+ for each appointment. There are 3-4 ppl here tops running these draws and it's a very small office space where I can't imagine the rent is that high. They are doing 9-10 appointment per hour minimum. That's $25,000 PER HOUR. I really hope there is a mistake within their scheduling system that results in some sort of catastrophic situation resulting in a major lawsuit. That way it will hit them in the bank balance and maybe they'll start focusing minimal effort on customer service. WORST BUSINESS IVE EVER INTERACTED WITH HAND DOWN

Manger A.

Finally I made appointment today! I love this place Staff are friendly and helpful! One young lady tried to help another walking patient without appt.

As you see Brandon tried 2 times, and he couldn't finish the job and let me go!!! Even he didn't tape it right, and it's about to fall off.

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9 years ago

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8 years ago

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10 years ago

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10 years ago

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11 years ago

This location gave me a bruise after they took my blood!!!! I will have my lab work done at lab corp from now on

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9 years ago

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12 years ago

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16 years ago

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Page 4 of 4

Ask the Community - Quest Diagnostics

Review Highlights - Quest Diagnostics

“Did 12 tests and 5 vials full of blood and I didn't feel a pinch!”

Mentioned in 2 reviews

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Med Concierge LA

4.8(46 reviews)
0.0 mi•Sherman Oaks

Very expensive. 235 usd each person for covid test. My family (5 persons) paid total 1175 usd for…read morecovid test!!! There is hidden extra lab fee of 55 usd each person if don't have health insurance. I found this location after seaching on yelp and on google. I sent my family (5 persons) to this Sherman Oaks location on May 10th 2022 for walk-in covid test. They were foreign and not understand english well. I sent them there after reading the website of the price. https://medconciergela.com/csherman-oaks-location/ They were really disappointed that there was another extra 55 usd fee, that made them need to pay 235 each person. I was the one that sending them there and very disappointed too, i felt very guilty to bring them to very expensive covid test location. It's very high charge for covid test. Not recommended. Especially if you don't have health insurance. Please update your website page https://medconciergela.com/csherman-oaks-location/ to include 55 usd lab fee if we don't have health insurance. Update: I called their customer service or operator and someone said and sent me text that I need to click it before I can see the extra lab fee. The website is not clear if we need to click it to show that extra fee if we don't have insurance. Also my family were doing walk-in, not appointment. I saw the price list on that website page then told them to go there without clicking. The point is that page (without clicking anything) doesn't show the extra fee, and we were disappointed of that. The reason is if we knew that information before hand, we would go somewhere else cheaper since they were 5 people. If it's 1 person only, we didn't really care. Since they were 5 people, so imagine how much money they could save 5 multiple by 55 usd. 1175 usd total for covid test was expensive.

A solid 5 stars. Needed an urgent RT-PCR test. I didn't realize that most COVID clinics in LA has…read morea turn around of minimum of one day. I needed it SAME day for travels to enter Taiwan. Luckily, I was able to find Med Concierge LA. I opted for the same day $145 test. I was not charged a lab fee as others had mentioned, but I did have insurance and uploaded my insurance info before booked appt. Received results within 1.5 hours via e-mail. Whew, I got the results and could board my flight... ! I went to the Beverly Hills Clinic on a weekday at 10 am. There is metered parking outside the medical building. When I entered, there was only one person working there and no one waiting. I was in and out within 5 minutes. I am impressed & definitely recommend.

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Med Concierge LA - ORDER YOUR IV VITAMIN DRIP AT YOUR CONVENIENCE

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Quest Diagnostics - Doctor was super kind and nice!

Quest Diagnostics

3.0(193 reviews)
2.4 mi•Valley Village

Was able to get an appt here within 5 days. Went in, was 5 min early and was called back 2 min…read morelater. Ashley took care of me. She was friendly, helpful and made it all happen so quickly!!! Was in and out within 15 minutes. Cost $2 in the parking garage.

Quest has eliminated a proper reception desk, which forces patients who are dropping off test…read morespecimens or paperwork to wait on line. What should be a simple drop off is now a 45-60 wait, as a "walk-in". This is not efficient for the paying customers, and exploits sick people in need for business profits. Why treat people like this? To save money paying for a reception? Treating patients as employees? Patients don't work for you, Quest. You make money off of us, that isn't good enough for you?? You put your clinicians into the awful position of exercising this cruel treatment on regular people. How do they feel about this exploitation? This is not how business works. You offer a service that expects specimen drop off, it is unacceptable to demand patients wait as a "walk-in" "appointment". Drop offs are NOT appointments. And your sick patients are not yours to expect to do your work for you or wait until you find time between other sick patients. Doctors send you business. Behave like you deserve to earn it, Quest.

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Quest Diagnostics - I'm not sure if it's an unusual thing to have the urine cups on display from a previous patient but I did not like that lol

I'm not sure if it's an unusual thing to have the urine cups on display from a previous patient but I did not like that lol

Quest Diagnostics - Hallway

Hallway

Quest Diagnostics - Location of the blood draw. bruised and swallowen

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Location of the blood draw. bruised and swallowen

Quest Diagnostics - laboratorytesting - Updated October 2026

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