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    Quest Diagnostics

    2.2 (37 reviews)
    Closed Closed

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    Large, cool, empty waiting room
    Reba Jane S.

    We normally go to the El Cerrito center, not knowing about San Pablo until just the other day. Our favorite Phlebotomist has transferred to the SP center and it was a happy discovery to find her there. Aside from our giddy delight to have an excellent Pleb. taking care of our needs, the center is as with any Quest center, clean, air conditioned, spacious and quick. I wish I personally was able to use this lab, but insurance dictates otherwise. Luckily, important loved one has insurance that does allow this most excellent of care. I would recommend Quest in general because of the level of professionalism and yet, if you go often enough the personal attention is superior.

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    1 year ago

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    6 months ago

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    9 months ago

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    10 months ago

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    4 years ago

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    3 years ago

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    4 years ago

    They will make you wait 3-5 hours before they tell you to reschedule. WORST DIAGNOSTIC PLACE EVER. Do not go here.

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    3 years ago

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    11 years ago

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    3 years ago

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    4 years ago

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    4 years ago

    I waited the longest for my appointment that turned into a walk in. This place was the longest I ever had to wait to get my blood work.

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    3 years ago

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    3 years ago

    Horrible service 9:30 appointment well over 30 minute wait. Wouldn't recommend coming to this location. Really should be closed

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    8 years ago

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    5 years ago

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    3 years ago

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    8 years ago

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    5 years ago

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    15 years ago

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    8 years ago

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    7 years ago

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    8 years ago

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    7 years ago

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    8 years ago

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    8 years ago

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    8 years ago

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    10 years ago

    Worst lab!!! Súper slow, not helpful for those who dont know how register in their computer, just awful!!!! You Will be there Hours !!!

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    10 years ago

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    17 years ago

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    10 years ago

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    12 years ago

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    9 years ago

    Waited in line for hours. I didnt like it. They dont care about the clients.

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    Ask the Community - Quest Diagnostics

    Review Highlights - Quest Diagnostics

    Most importantly, the woman who performed my blood draw was kind and I didn't feel a thing.

    Mentioned in 2 reviews

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    Labcorp

    Labcorp

    2.3(70 reviews)
    3.4 mi

    Im giving this clinic 5 stars because of the staff. I think this place has the friendliest and the…read moremost qualified staff by far. I have been coming here for all my labs for the past several years now. The employees here genuinely cares for its customers/patients. Sure the wait time can be long at times or the front desk can be managed better, but these are minor compared to the level of service and compassion. Oh and we are in a pandemic for crying out loud. They are doing the best they can. Today, I went in for a blood draw. I was not expecting to see so many people waiting. Obviously, there was a backlog, and I became a little impatient too. After finding out that the phlebotomist was by herself managing both front and back office duties, i felt extremely guilty. Normally there are two people in the clinic. The receptionist was out to lunch. So the phlebotomist had been working nonstop without a break or lunch. Not to mention, she was doing a 3 person job. Due to covid, office hours have been adjusted and some staff were also furloughed. Although office hours are adjusted, the work continues for these healthcare workers. It doesn't stop. And they are putting their lives at risk for us. Please consider making an appointment if possible. This will help alleviate the wait time and frustration for everyone there. In addition, allow extra time as a buffer as these are unusual circumstances. Be patient, have compassion, and be kind.

    I was told to come back the following day, due to the high volume of appointments, and the short…read morestaffed. I completely get places can be hectic and so I came again on Thursday at 12:30 as I was told by the young gentleman from Wednesday morning that would be a good time for me to come in for a urine drug test. When I checked in on Thursday, I was told to go elsewhere, like San Francisco. The phlebotomist John was very rude to me and told me they wouldn't see me today or the next day. Please do better, Labcorp and hire professional welcoming staff.

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    Labcorp - Hours posted as of 12-December 2023.

    Hours posted as of 12-December 2023.

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    Quest Diagnostics - Sign indicating Quest lab closure before my appointment time.

    Quest Diagnostics

    2.5(42 reviews)
    5.6 mi

    Making an appointment at Quest Diagnostics does help out and be sure that your information is…read moreinputted correctly. When I see people that come to Quest Diagnostics they are not prepare and they end up arguing with Quest. I been taken good care of at Quest Diagnostics. When I arrive on time I been check in right away depending on how many people are getting lab work (I go there in the morning which is 50/50 insane). This location only has one person that works there. It use to be two people that work there to help get people's appointment done right away. The wait when you do have a appointment is 5-10 minutes but if there isn't anyone you are seen right away when you enter. I have thought this location has been closed down since they have not open for business for a month but I guess they were trying to get someone that can work there.

    Horrible experience everytime I come to this location. Most recently I booked an appointment ahead…read moreof time. Showed up early to check in. No one was at the counter so I used the kiosk and waited as instructed. I briefly stepped outside and my name was called by the only phlebotomist/office worker. When I wasnt available she moved to the next person. About 20 minutes later she comes back out and tells me I missed my appointment and she cant do anything other than take me as a walk in. There were already a few walk ins a head of me so I left and rescheduled elsewhere. I have been here a few times over the years and I must say at this point. The Hercules Quest location offers sub par services compared to nearby locations.

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    Quest Diagnostics
    Quest Diagnostics
    Quest Diagnostics

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    Quest Diagnostics - laboratorytesting - Updated May 2026

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