I love that they're open from 7AM so I can get my lab work done in the morning before work. The…read morePhlebotomists are also very kind and instructions are clear.

Every time I have lab work done I am impressed by the skill of the phlebotomists. This is my…read moreregular Kaiser facility and no matter who helps me, they do it painlessly and almost never leave a bruise. The process always runs smoothly from registration to blood draw, but the biggest thing is that they have never hurt me in the course of doing their job. This has been true for decades. I'm surprised I haven't written a review of the lab until now. Chairs are well spaced and the television is on at very low volume so it's not intrusive, which makes sitting in the waiting area more pleasant for me.

I had an excellent experience with this Quest location. They took me in right on time. The…read morephlebotomist who took my blood was lovely and the blood draw was painless. I barely felt anything. She also helped me when I checked in and had forgotten to bring my insurance card.

Very easy experience. Great parking. Booking an appointment online meant easy in and out, and on…read moretime. Very kind experienced practitioner. I had my first blood draw and she made it very easy. Not a lot of people in waiting area and things were moving rapidly.

Im giving this clinic 5 stars because of the staff. I think this place has the friendliest and the…read moremost qualified staff by far. I have been coming here for all my labs for the past several years now. The employees here genuinely cares for its customers/patients. Sure the wait time can be long at times or the front desk can be managed better, but these are minor compared to the level of service and compassion. Oh and we are in a pandemic for crying out loud. They are doing the best they can. Today, I went in for a blood draw. I was not expecting to see so many people waiting. Obviously, there was a backlog, and I became a little impatient too. After finding out that the phlebotomist was by herself managing both front and back office duties, i felt extremely guilty. Normally there are two people in the clinic. The receptionist was out to lunch. So the phlebotomist had been working nonstop without a break or lunch. Not to mention, she was doing a 3 person job. Due to covid, office hours have been adjusted and some staff were also furloughed. Although office hours are adjusted, the work continues for these healthcare workers. It doesn't stop. And they are putting their lives at risk for us. Please consider making an appointment if possible. This will help alleviate the wait time and frustration for everyone there. In addition, allow extra time as a buffer as these are unusual circumstances. Be patient, have compassion, and be kind.

I was told to come back the following day, due to the high volume of appointments, and the short…read morestaffed. I completely get places can be hectic and so I came again on Thursday at 12:30 as I was told by the young gentleman from Wednesday morning that would be a good time for me to come in for a urine drug test. When I checked in on Thursday, I was told to go elsewhere, like San Francisco. The phlebotomist John was very rude to me and told me they wouldn't see me today or the next day. Please do better, Labcorp and hire professional welcoming staff.

Address is wrong…read more It's across the street Wrong address Should be 1228 Solano Otherwise, fine

I came here for wife today 7/28/25 and just waited in the lobby until she had labs drawn. I just…read moresat and watched as the front desk lady and maybe another worker or two interacted with the clients. The lady at front with red curly hair was rude to just about every one of the patients. Most of the patients were elderly and she had absolutely NO patience for them. Speaking with attitude and a tone that indicated they were stupid. I also noticed after more observation, she was selective with whom she was friendly to..... There was another worker with short hair (shaved up in the back) that came up to the front and they also were rude to the patient they were interacting with. Is that the culture at this place?? Its sad that there are people with no customer service etiquette working with patients. Please, work somewhere where you do not have to interact with people if you cant be nice or patient. Management: why do you employ such people? Maybe they just know how to be nice to the right people. Im just glad that this place is not our local lab Corp office.

Fast, friendly and informative. I came as a walk in and was in and out in 10 minutes! Highly…read morerecommend this establishment and appreciate the level of professionalism.

I called to schedule an appointment close to closing and the guy on the phone still invited me to…read morecome in as I lived closed by. Once I got there I was greeted promptly by both employees and checked in fairly quickly. Very thorough in reviewing all my details. I didn't have to "go" when it was my turn but instead of sending me on my way I was able to sit and drink a little more water and even talked and laughed with both employees and another customer who apparently also needed a little bit more water. Honestly it probably would've been a 5-10 minute process if it weren't for me but the experience was pleasant and I would return and/or recommend.

My blood draw was handled with all the skill and sensitivity of a muffler repair shop. Front desk…read morewas cool, but they might consider training their nurses. That was the worst blood test I've ever had.

The counter help is atrocious - rude, dismissive, Incompetent. The ONLY positive thing about this…read moresite is the team manager, who is gracious and helpful, hence two stars. ... without him, it's one or zero (if only I could sometimes) .... but it's a drag getting past the counter buffoons. They suck.

Making an appointment at Quest Diagnostics does help out and be sure that your information is…read moreinputted correctly. When I see people that come to Quest Diagnostics they are not prepare and they end up arguing with Quest. I been taken good care of at Quest Diagnostics. When I arrive on time I been check in right away depending on how many people are getting lab work (I go there in the morning which is 50/50 insane). This location only has one person that works there. It use to be two people that work there to help get people's appointment done right away. The wait when you do have a appointment is 5-10 minutes but if there isn't anyone you are seen right away when you enter. I have thought this location has been closed down since they have not open for business for a month but I guess they were trying to get someone that can work there.

Horrible experience everytime I come to this location. Most recently I booked an appointment ahead…read moreof time. Showed up early to check in. No one was at the counter so I used the kiosk and waited as instructed. I briefly stepped outside and my name was called by the only phlebotomist/office worker. When I wasnt available she moved to the next person. About 20 minutes later she comes back out and tells me I missed my appointment and she cant do anything other than take me as a walk in. There were already a few walk ins a head of me so I left and rescheduled elsewhere. I have been here a few times over the years and I must say at this point. The Hercules Quest location offers sub par services compared to nearby locations.

Deyshawna (excuse if I've mis spelled) was so comforting, professional, and helpful. I'm so…read moregrateful she was there.

I spent 1 hour plus, both on-line and on the phone, securing an appointment for a blood draw. It…read moretook me 10 minutes to finally reach a customer service rep. In the middle of the call, she put me on hold and said she'd be right back. Instead, she went to lunch (I stayed on the line for 10 minutes, hoping she would return). I finally hung up. I had another appointment 6 months ago, showed up on-time, and waited 45 minutes to be seen. I do not recommend them.

I was referred here by my doctor and I'm really disappointed. Front desk was very nice and…read moreefficient. But when I was called for my X-ray, the tech had a bad attitude. He seemed to be bothered that I was asking him questions. Especially because the part of my body that is hurting was not taken an image of. Receiving medical care, x-rays and all that good stuff is not free. I would think as patients we have the right to ask questions without receiving an arrogant attitude back especially when I'm speaking in a respectful manner. I said thank you and left, but I feel like I came to waste my time as I don't feel like the tech was professional and may not taken the necessary pics for my doctor. Will not be coming back again.

The technician was friendly and gave me time to enter, prepare, and exit the diagnostic room…read more Office staff has been repeatedly helpful attending to my post-diagnostic requests. All medical services such as diagnostic imaging should be open on Saturdays. When we get universal healthcare, this corporation will no longer make profits from the sick. All for-profit medical services are unethical.