Yikes! What a disorganzied and grumpy experience from start to finish two times. The website is horribly glitchy. The comfirmation text or email sometimes comes / sometimes does not and even if it does, your appt may not be confirmed when you arrive after fasting and ready for your blood draw at 6;30am. And, if this was not enough to frustrate me the customer service person was rude and grouchy to everyone in the lobby. Wow! I need this service but will be wary of returning to this location as obviously it is poorly managed and for crying out loud, fix your website glitches! read more

If you don't have any insurance, be sure to have a credit card with a high limit on it as they don't accept cash here. They should mention that in their automatic phone system! What if someone came there all maxed out? How would they be able to pay for services then? Lame! It cost me over $250 just to get a blood test! Anyways, everything else about the place is fine. The service was fast. I only had to wait a few minutes for my appointment. You make the appointment over the phone. Be sure to drink a lot of water or liquids before coming in as you might be given a urine test. The guy who took my blood test was nice and experienced. My veins are very small and almost impossible to find, but he was able to locate a vein to draw blood from. This location is easy to find. It's located near the hospital. The address is easy to see. There is a large parking structure and the building is only a few feet away. This location is large, nice, and clean. read more

Very concerning... 1) the unfortunate experience innumerable individuals are expressing on YELP 2) the amount of resources QUEST is commiting to responding on YELP to complaints...I'm wondering if things could be improved if the resources could be directed toward employee training/patient care? My regrets go out to those individuals working/seeking care in this 2021 QUEST system... read more

Pretty easy - Checked in, waited for about 10 minutes and was called. Entered one of the rooms and nurse drew some blood. Seemed professional enough. read more

Checked in three times for appointment (two more times per their request). Spoke to two people maybe six or seven times. Waited two hours. Watched 20+ people get their blood drawn. Every time I asked (nicely) what was the plan, they gave different answers. No one at the front desk, customer service isn't a priority. If they can't handle a list, they likely can't collect your blood accurately or safely. Never again. read more

This place is a joke. All three times I've been here, it has always been negative and disorganized. Avoid this location at all costs. The lady at the front desk, all three times, has been rude and demeaning. Had she acknowledged me right when I signed it she would have told me I checked in the wrong location. I am someone who arrives early to check in and make sure everything is ready to go for the appointment. Not only was I in the wrong location for blood work, I was also late for my actual appointment. I was lost and anxious. As a medical professional, this is not okay. The front desk is the face of the whole department. If you can't greet someone with a simple hello, how are you, what is the point. read more

Worst .. I checked in at 3:10 pm and the phlebotomist asked if I had an appointment and I said no I am a walk in he proceeded to take an appointment that just walked in that was until 3:50 pm I sat there until 3:35 pm and another phlebotomists asked do you have ab appointments I said no she says we can't raje you today because we are busy and no one on the waiting area and nothing on the board what unprofessional and where has our care gone !! Don't bother coming here ! read more

Today around 1:00pm I was at this location. A blonde tall 60 year old phlebotomist was working there behind the front counter. She was so damn rude to older people. She talked down to them like they didn't matter and she was better than they were. I was so disgusted! I was a walk in and at 1:50 my name never moved. During this time I tried to call and go online to make an appt because they said you need an appt for faster service or they will get to you when they can. They never got to me an hour later so I left. I have to say it's no wonder your location has a two star! You should work on hiring caring people not phlebotomists that treat people like they are trashy. No one greeted me when I walked in, no one answered the phone and I will be writing reviews wherever I can. Whoever is the manager is to blame. They are trashy for not hiring caring quality people. You should be fired! Everyone there needs a lesson on etiquette, customer care and how to greet people. read more

Total disarray... had an appointment- waited 30minutes....lots of frustrated patients in the waiting room

I would have give 0 if I can. I have always gone to labcorp and this is the first time ever done at quest. I wish my dr ordered the lab work at lab Corp. whether you have an appointment or not makes no difference. Labcorp on the other hand is always on time. If you have options, go to labcorp read more

This review probably will not make a difference in its business, but if it can help ONE person avoid this location, then the 5 mins I spent writing this review was time well spent. I drove all the way to this location last Saturday (12/23) only because they closed at 12:30pm and I needed to get my blood drawn exactly on this date. **Avoid the OLDER FILIPINO lady** I should've been suspicious of my phlebotomist when she seemed flustered from all my paperwork and was fumbling around with the labels and vials. As soon as she stuck me, she quietly said "oops..." I immediately questioned her but she didn't directly respond to me. She only replied, "you bruise easily, huh?" I was confused by her question, but she proceeded to cover the area with a cotton ball and tape and she directed me to apply pressure to the arm. I didn't think anything of it and continued on with my day..... until I removed the bandage that night. I have had my blood drawn plenty of times and never once did it look like what I saw!!! I contacted numerous friends whom are nurses, and they all gave me the answer: she blew my vein, and I developed a hematoma! Are you fricken kidding me...... how does someone knowingly do this and not inform their patient of their wrongdoing... did she think I would never notice??? Almost a week later, my arm still looks like I'm part Hulk from the green bruising Please, people- save yourself the trouble and take your business to a different location. read more

Quest Diagnostics - Day 1 - Laboratory Testing Near Me - San Jose, California

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The lady at the front desk needs a day off or vacation or maybe she hates her job, she has no patience...She's so snappy and RUDE to everyone, staff and customers. I think I'll just wait to get my blood work done and go somewhere else, because if I have to listen to her be rude to one more person I may lose it. This is abuse!!!!!! read more

Being that this place is within Samaritan Hospital, my wife and I figured it would be a safe place to take out baby. Not so much. At first the building is nice and well organized. But the staff is what makes a business operate properly. The two staff that was taking blood from our newborn were very inexperienced. They had to poke our 6 day old baby two times to get a very small amount of blood, and during getting blood the baby yelled in pain like we never heard before ( compared to all the other tines). Also the room was very dirty, the paper roll which was used to cover. The patient beds were on the ground, and the techniques used during the blood capturing seemed unsanitary. read more

Went in without an appointment, it was later in the day around 4pm. It was clean, quiet, and sanitized. My wife and I checked in on the iPad at the front desk, and were called on within seconds and we were all done with only being in the building for 5 minutes. Very fast. read more

My 7 month old son came today to have his bloods taken. The lady who worked with him was truly amazing. She made him feel comfortable and the whole process was very smooth. She was great with him and she went above and beyond. We would definitely recommend to parents who have babies that need bloods taken! read more

I thought it was very well run and very organized. It was very efficient and the people who were doing the job were very nice and good communicators. Linda helped me and she was very sweet and informative read more

Rude, condescending staff that treat patients like enemies walking through the door. Staff needs training on professionalism rather than yelling commands, cutting people off mid sentence. Only positive is that they're opened on Sundays. read more

The woman behind the counter is mean, unprofessional, angry, short with everyone no matter the reason for their visit. I understand you're busy, but show the slightest bit of professionalism and courtesy to people. The kind of attitude you have, fosters other bad attitudes in everyone who comes through the door. I never got her name and I don't think I want to put a name to that horrible, combative attitude. I will never come back to this Quest Diagnostics specifically because I never want to deal with this woman ever again. read more

Was sent here for a post-procedure test that needed to have the sample taken on-site to be accurate (make sure there were no little swimmers). When I asked where I could do my business, I was told to go use the bathroom (public, not Quest's) in the lobby out front. I walked out there with my little sample cup, embarrassed enough already, to find three other people waiting for the single public restroom. You got that? QUEST SENT ME OUT TO THE LOBBY TO MASTURBATE. When I went back to ask for a more private place, say INSIDE THEIR CLINIC SOMEWHERE, I was told that they only have one available restroom and I could not use it. Despite my discomfort, I was told to go back and jerk off in the lobby. It was only after loudly demanding a manager that I was taken in back and allowed to use an appropriate restroom to give a sample. When I complained to Quest management, the Customer Service rep was shocked and apologetic, the statewide manager was aghast and apologetic, but the district supervisor tasked with dealing with it described this as "could have been better communicated" but seemed to fully support the practice of sending sperm samples out to the lobby for collecting. She promised to "use this as a teaching experience for the receptionist", but not to end this humiliating practice. This was a rude, embarrassing, tedious and degrading experience from end-to-end. Like a final kick in my now-disconnected testes from an inept, couldn't care less organization. read more

Quest diagnostics at Samaritan Drive sucks !!!!! Please improve your service and skills !!! Had an appointment for 9:15 AM , was late by 5 mins(had to find parking), checked in at 9:20 AM. Then I was called at 9:25 AM ONLY to be told by the lady at front desk that she can't take me in and I need to reschedule to some other day or will check-in as a "Walk-in". But, she said it will take 30 or more minutes wait time as they are lot of other who have already checked-in. She said more than 10 of them waiting. Really?? I was fasting and she did not even bother to listen me. I agree I was little late(also apologized to the lady), but between 9:15 AM and 9:20 AM, how many people would have checked-in? Not 10 of them in a real world. And, you know there others who have setup appointments in intervals of 5 mins and would be checking-in. How did you then took that much number of walk-ins???? Or are those 10 people waiting for a long time already without being called for the lab work? Pathetic response to a patient who was fasting that morning. !!!!!!! NOTE: I went to another laboratory same day who took me in as a walk-in and trust me, they completed everything in 15 minutes from check-in, getting the blood drawn to the time I came out !!! read more

So, first to state: I did NOT get my blood work done here with a very good reason: my insurance doesn't cover Quest! I didn't know that, and just went in with the reference from my specialist. THANK GOODNESS, the lady at this lab was kind enough to let me know that! She actually recommend me to go across the street to basically their competitors: I'm really grateful for that, she didn't have to say anything, what a great gesture! Another thing I want to compliment is that they do respect appointments, I was called 5 minutes from my scheduled time, and there were walk-ins already waiting (I know that from the sign in sheet). So appointments do get priority. Although I ended up getting blood work done elsewhere, I hope this review reassures you if you're going to this location! read more

The blonde hair woman that works there is very unprofessional and rude. Try to ignore her at all cost. She was rude to a man who was asking questions and even yelled at him to sit down. She was loud and rude to everyone but her one "friend" as it seems. We waiting over an hour just to be denied a test because the paper work expired while we were waiting. All around terrible customer service, avoid this place if you can. read more

I was hesitant on booking my appointment at this location due to the negative reviews. But I went it open minded. And I'm sure glad I chose this location. Check-in was simple and the phlebotomist who helped me was awesome. I also witnessed her go out of her way to assist an older gentleman who had missed his appointment. Not everyone has patience and compassion. You're lucky if you get Rebecca! She really made this experience comforting for me. read more

Oh boy where do I begin! I know! I will officially never go back if you want an honest review here it is. I have so many negative comments about my appointment In MID MARCH ( right before the California quarantine began) . Honestly I am still very upset about this and feel my voice should be heard. I thought about for quite some time and have decided I will share my horrific experience. After an appointment they ask for a survey to be filled out and I am surprised and very disappointed I never received follow up... here is my experience.... I got there before my appointment was called In 30 mins after when it said I had a 3 min wait haha yeah right. When I went in the lady (I want to say her name was Cathy or something like that) she was extremely rude she was my last visit as well but this took it over the top . Seriously! She doesn't want to listen to me and told me to be quiet bc she didn't want to hear my question she made me sit in room 8 her usual Sunday room. She couldn't figure out my test or how to cc my other doctor because I didn't have a code that I was told they could look up! This took at least 10 minutes considering she wouldn't listen and told me be quiet. As I was sitting there she told me my jacket had to be off, I knew but why now if you are still looking for my doctors name? So I put it on my lap and as I looked down I SAW BLOOD WHICH WAS NOT MY BLOOD ON THE CHAIR! She told me just to "move over it won't touch you" I got up because I am smart enough to know that is not safe and it's wrong when I wouldn't sit in the chair till she did something she told me and I quote "it's not my job to clean the blood it's my job to draw it" how can someone say that I understand she has a job to do but leaving a station dirty like that is unacceptable it's UNSANITARY! Especially with everything going on how just how can one say that. She then called the other lady MA over to help her still find the drs to cc my results to she walked away to spray the blood but didn't care how clean it was. During this time my mom was trying to get the fax number and everything they ask for when my was trying to help provide it they told us to just shut up. I said I won't sit there they moved me to room 7 Now fast forward to actually drawing my blood. About 30 minutes later. I asked for a butterfly because my veins DONT respond well to the regular she told me to again be quiet and not tell her how to do her job. She brings out the needle opens it lets it sit and looked for a vein I told her I want a clean one she says " calm down the cap is on it" as she pulled off the cap she hadn't sanitized my arm before injecting I told her again and she said again my job not yours. Now if I didn't need this test done immediately I would have walked away but today was my only day off from work at school so I really had no choice. Then she finally used a new needle and whipped my arm she put it in and no blood came out l wasn't surprised after everything thing else that happened. So she left the needle in and called MA over saying " I can't do this I don't know how" I'm sorry but do you want a needle in your arm with someone saying that!? So MA came over and said ok we will try a smaller tube WHAT DOES THE TUBE HAVE TO DO WITH ANYTHING IF NO BLOOD COMES OUT! As they couldn't get blood they were wiggling the needle in my arm and got half a tube of blood ( small tube ) so they pulled out the needle to try a new spot. Now let's keep in mind at this time they accused me for having bad veins that don't work . I started drinking the water in had water with me and she told me it wouldn't help my veins. Sure it won't help now but maybe I need water. About 20 minutes later she had finally received enough blood for the test but I was just so fed up and At this point anxiety really took over and I just wanted to leave. MA was at least somewhat nicer once the other lady left but still controlling over the situation saying she was the best here better than all the other employees but not to say she said so. I'm sorry but this type of treatment should never happen. I have family members in the medical field I know what's correct and what isn't. For example, Usually after the test is over the phlebotomist shows the stickers on the tube or a paper or something to show that the information is correct. This is did not happen. Has protocol changed? I have been coming here for over 15 years. And this was by far the worst experience I have ever had!! Now my last visit with Linda was beyond amazing so I really had high expectations today and I have no words for what happened. LINDA IF YOU SEE THIS YOU DESERVE 5 stars you are amazing. read more

I was shocked at all the poor reviews for this quest location.I walked in without an appointment on a Thursday at 9 am. There is a large garage with ample parking and the office is located in the first floor of a large, multi floored office building. There were signs in the lobby and it was very easy to find the correct office suite. You register on an iPad as you enter and the waiting room was quite large. There appeared to be multiple phlebotomists in two different areas. When one phlebotomist came out to get her next patient an elderly gentlemen told her he hadn't registered because he didn't know how to. She immediately roomed her patient, came back out and registered the elderly man herself in 2 minutes. She didn't ask him to come with her and was so sweet and caring. When it was time for my blood draw they made sure I was the correct patient multiple times, asking me to verify labels with my name and birthdate and then again after all tubes were labeled. I was out in less than 15 mins with no appointment! Can't beat that. read more

Went this morning for blood work. Never been to this location . I walked in and waited about 30 min. The guy at the counter was nice and the lady who took my blood was really nice and professional. I think her name was Ma. I would come here again . Got my labs back and quest did not run one of the tests ! Very annoying ! read more

Been here for almost an hour. No organization at all. Sign in and just wait. Board really does not provide any info regarding wait times. Person at the desk is totally rude and unprofessional. She really does not know how to deal with people. If I did not need the tests completed today, I would walk out. They really need to address the lack of staff. Location is way to popular to only have two techicans and uncompancy at the front desk! !! read more

Amazing! Alicia and Ashley would be the definition for excellence. Alicia didn't just have the knowledge but the humor and aura that makes places like these unique and creates a smile naturally. Thank you!! read more

Very clean lab. I had an appointment at 10:15, I was called back by 10:25. Nice sterile environment . Nice staff. Parking is in the Garage read more

Today my younger sister and I had to have a blood work test done. It did not start out promising, as after my sister and I checked in on the machines for our appointment at around 8:10AM, we waited on one of the empty spots on the floor because there was room. We thought, since other people in the room were also clearly waiting for their turn on each of the spots, that's what we were supposed to do. Not so. We did not get to read her nametag, and I'm sorry to use race as my only description, but her hair and her face were all we could see; a Caucasian phlebotomist with tall grayish-blond hair irritably told us that we were standing in spots only for those waiting to check in, and we had to wait in the hall outside. We thought her rudeness was unnecessary, as we hadn't been here during COVID-procedures before and there was no signage to indicate the distinction between where we were waiting and any of the other stickers on the floor. A short while later, between 8:15AM and 8:35AM, as my sister and I had gone to the blood drawing rooms and I was giving our information to Teresa -- (lovely lady, I'll get to her in a moment)-- my sister overheard the same phlebotomist who told us to wait outside speaking VERY angrily to another phlebotomist (sorry I don't know if every worker there is a phlebotomist or not). According to my sister, she was perhaps two octaves away from yelling at a coworker "not to switch around the order/schedule of HER patients" or something like that. I myself was very distracted with filling the forms and trying to coordinate with my dad's arrival as well as keep my sister calm, so I didn't hear this myself and we were in a corner cubicle so my sister didn't hear fully what else this worker was saying. We think of ourselves as patient and understanding people. We appreciate health care workers and educators and all the front line people dealing with extra stress and work. However, this particular lady's attitude was super off-putting and unprofessional.You wouldn't want someone in that kind of a huff sticking a needle into your arm. Her lack of respect, especially toward her coworker, was appalling, whether she was having a bad day or not. We hope it was just a bad day for , and that it's not her normal behavior. I think she would've done well to take a moment to herself before rounding on her coworker like that. My poor sister who was traumatized by a previous blood-drawing experience elsewhere had added tension, and I'm sure it was not pleasant for anyone else who may have heard either. I hope someone speaks to her about this because the other coworker, no matter how they may or may not have messed up, didn't deserve that. Okay, while that doesn't sound good (and it wasn't) thankfully that was NOT the entirety of our experience, nor ours directly. Today both my sister and I were attended to by Teresa. As previously mentioned, my sister had never been for a regular blood draw before, only once at the ER which was traumatic for her, especially since we both had strong needle/blood phobias in our childhood that she of course, being traumatized, is having a harder time working through. Teresa was exceedingly patient, soothing, and nonjudgemental of my sister's fear (which I hadn't explained the cause for her), and with me for being a little mistakes-heavy today with some of our form info. I have been to Quest Diagnostics myself twice previously, (both excellent experiences both times) but forgot that last time I had my blood drawn, there was a room we could lay down in, and when I remembered, Teresa didn't complain or seem to have any irritation. She was very sweet about allowing us to move in there so my sister could be a little more calm, even though of course that would mean extra sterilization she would have to do. Teresa was very helpful in answering any of my questions and adding her own reassurances for my sister. She was very accommodating, allowing my dad and I to be with my sister and even bringing up chairs for us as well. I am supremely grateful to Teresa putting up with my chatter and participating with it, as I wanted to help my sister via distraction without making her feel more worried or embarrassed. When we had our blood drawn, Teresa was very detail-oriented, having us double-check the info for our vials, explaining what she needed from us before and during each step of the blood draw, all while also saying encouraging things to my sister. Every phlebotomist I've had experience with here has been just as kind and competent as Teresa, but it is down to Teresa specifically that I've been moved to make a post about. I believed that my sister's first experience would be key to helping get on the road to healing from the previous blood/needle phobia trauma and Teresa was so wonderful and I am so thankful for her graciousness. While my sister was a bit too caught up to say anything at the moment, I know this has helped her and from my entire family, thank you Teresa! read more

Excellent experience. Appointment right on schedule technician did a follow up with Dr. to solve a open question and set us up for a future appointments. Went out of the way to make our visit successful. Good screening. excellent spacing of patients prior to procedure. read more

Worst customer service approach ever, there was a confusion with scheduling a test. And the asian mid age lady jump out of cubicle as i was talking to another youn lady [very nice by the way, but she didnt know much as she only comes in on weekends], and this asian woman dyarted telling me by interrupting "we dont do this on weekends.....your company should know" i was trying tontell her that my company had me choose out of the looong list of providers amd i chose this because it says they are open on sundays. And wothout even listen again she mumbles "your company know, we dont do this on weekends" and noughting her head (no), anyway i walked out she never even let me explain that in her website says theyre open on weekends however it does not say they dont do that particular test then. But she don't listen to customers as what webhave to say, she has an answer and thats it, deal worh it. (Tipical Asian) and forgive me I'm stereotyping, but is always my experience at restaurants and customer service places with this type of advocates. Even her co-worker qas like.. ummmm what just happen here? She just pushed up shoulders like saying i dont know? Then she mimic "sorry" as i walked out. I know im not getting it done sunday, i could of come back monday but will I? No. Definetly not Quest, and definetley NOT HERE!! read more

If i could give this place a negative star I would. This place SUCKS. Been here for almost 2 hrs already and still waiting. I know my wife did not make an appointment but damn. The lab techs has very bad attitude. I hope management could see this review and do something about it. We've been to different quest diagnostics location and so far this is the worst. For a lab place so close to the hospital, this place doesn't have enough employee/lab techs. Last time we we're here the same lab techs currently working also did a terrible draw and left a really bad hematoma on my wife's arm. I really hope that quest diagnostics management read this review and do something about it. read more

The woman at the front was rude . She is currently yelling at someone about how to "tap gently " on the screen to sign in . She's talking to him like he is 5 years old .instead of an older man who deserves respect . When I signed in she was talking down to me like I was stupid . It's 6:30 am . No one is quite ready for the day but no reason to be rude . I have to leave a urine sample and when I said I had to go to the bathroom she still insists that I have to sit and wait and I've been here before where if you have to go they at least let you have the sample cup so you don't have to hold it . I understand she fell this morning and is in pain but no excuse to treat people like they are stupid and below you. Get it together lady . People are here to get sometimes scary tests done . They need you to be kind and supportive . As for the lab techs last time I came for blood work the tech had to poke me twice because she was talking to me and forgot to fill both vials . She was very sweet though . I didn't mind too much read more

First time in this lab and I left after 15 minutes of waiting. 20 people in line waiting and there's only one person doing all the work by herself. I could tell she's stressed out. It'll be safe just to go somewhere else. read more

I've been coming to this Quest location for many years now, the office now is very spacious and clean after the expansion. I have to agree some of the from desk staff could be short at time. I like the fact that now they have Tablet check in system for those who knows what to do when checking it. I think it would be helpful if someone can help those that are not sure how to use the tablet. Alex helped me today and he also helped my 7year old with his blood draw last week. All blood draw are scary to kids but Alex made his experience as pain free and quick as possible. Also, make an appointment if you can to minimize the wait time. read more

Quest is one of the most inhumane offices a human being can subject themselves to. You get there and there's a huge line of people waiting, only one tech working, no magazines, and they blare out infomercials on their TV the whole time. It's just disgusting. I hate this place. If you can, avoid it and go to a real lab where they treat you with some decency and respect. read more

Stop in just to check if my standing order was in I just happened to be therefor another appointment this was at 1pm feb, 6th as I didn't get this persons name. The woman up front was a fricken BITCH period no people skills and needs to be fired no one deserves to be treated this way I was just dumbfounded I just could not believe this woman all I asked was one simple question and to top it off she read out loud what I was there for as I was there with a friend that has known nothing about what I'm going through because it was a personal matter. I wish I had her name read more

Oh my goodness, what a zoo. No one here knows what's going on and the wait times are insane. Avoid this place at all costs. I ended up going up the road for Bio reference for a blood draw, but this place was a 2 hour wait just for a simple blood draw. read more

Very long waits and completely understaffed. I have walked in to other blood clinics and had a wait of maybe 1/2 hour but here it's about an hour wait if you show up after 7:30am! I recommend at least making an appointment to minimize your wait. Then hope once you get in to the lab that the person is not completely incompetent!! read more