very bad lab and bad wait times and hostile staff. Bad care quality. Arguing with the customers.

They grabbed me earlier than my original appointment time which was great. The place was clean, very easy to check in, update insurance, etc. The technician Cat was fast, very nice and caring. I was in and out within 8 minutes. read more

I had an appointment for August 3rd at 7:40 am. I checked in and waited. Another patient with the same first name went in before me, and she was on the wait list! I finally got in after a 45 minute wait and was told I signed in as a walk in. BS! Then I was told I had to pay my portion then and there. I didn't have my credit card with me. I thought they would bill me! NOPE! I was mad as heck and I made an appointment with another Quest. read more

I went to this location to pick up a specimen bottle. They only gave me one, when they should have given me two. The woman looked at my doctor's request, so there is no excuse for her incompetence. Because of her mistake, I had to make two trips to another Quest location. When I dropped off the first bottle, she told me I should have been given 2 specimen bottles. So, she gave me the second one, and had to return a second time to drop it off. Quest should train their personnel better. Very poor. read more

If Quest Diagnostics can't have a receptionist, why don't they have a designated drop off location? This is beyond my imagination. I made an appointment just to drop off lab work. That appointment got lost somewhere in the "new and improved" system and had to make another one just before my original appointment. Then I waited the hour for my appointment only to wait another 1/2 hour while Quest employees sang Happy Birthday to someone in the back. Any time you tried to talk with the blond nurse Gorgon she snapped your head off. Use Quest Diagnostics on Samaritan Drive in San Jose? Never again! read more

They had a very quick and easy check in process. I'd you make an appointment online there is a very little wait upon arriving. The technicians were all very nice and helpful! read more

Worst service ever, made appointment to wait an extra 40 minutes no apology for delay or anyone at the service desk

No help since there is no front desk. If a person doesn't know how to use koiske, they are stuck. you have to wait for hours just to drop off something. can't speak with anyone. read more

If I could give zero stars I would. Staff is rude, seem to work intentionally slow and simply just don't care. Very sad because this facility was previously really good -- fast helpful & efficient. read more

The person drawing my blood wasn't very compassionate. She was mean and made me feel very uncomfortable. The procedure was actually quite painful for me and she didn't make it any better by telling me it's my fault because I didn't drink water. At the end I had to sign my name and I was digging in my bag for my own pen. The lady then scolded at me some more saying "here! Just use this one". I felt pretty forced and uncomfortable using her un-sanitized pen that she has been using for who knows how long? I don't think that was really safe considering we are in a pandemic and all and this was a health facility. I thought they would have better practice but I guess not. My experience here was pretty negative. Hopefully all the other techs aren't as harsh as the person who drew my blood. Oh and I was heavily bleeding after she finished. She didn't tell me to put pressure on it or anything. read more

Quest Diagnostics - The aftermath - Laboratory Testing Near Me - San Jose, California

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They cancelled my appointment 5 times in a row. No ability to gauge site closure duration, no ability to reroute customers to another lab (other labs are now full), no ability to follow up with patients and help them reschedule at the right location. Pathetic. read more

Corporate needs to help their current phlebotomist with staff or their patients will leave them for good.

Terrible service. Linda is so rude. She was rude to the poor older lady who was diabetic and didn't have an appointment before me and she was rude to me as well. I don't understand why these people that work here are so mean to patients who obviously don't want to be there getting poked either. I walked out and did not let her get her mean hands on my vein. If you get Linda... run. She is not professional at all. read more

Service was really fast and the staff was really professional. Linda was amazing with my kids ( they were really nervous to get blood test done) today. read more

Unfortunately there are a few rude nurses that will treat you miserably, so it's just a matter of luck. Long waiting lines and little empathy for patients. Better pick another site. read more

My 17 year old son went in to drop off a specimen. He had never done that before and was having trouble checking in. When asking for help from a blonde woman she said she would not even talk to him unless he checked in. He tried multiple times to explain he needed help but she ignored him and refused to help him. He ended up leaving after not knowing what to do. read more

Hard times made harder: I walked in to find out no walk-ins are now allowed. The person who informed me of this new policy was already angry at 7:30 AM and, I'm sure, carries a "license to be rude for free" in her wallet. She was rude to me for not knowing anything about the no-walk-in policy and the person who was next to me for something else. The suggestion was to make an appointment through their website or over the phone: the website is not mobile friendly and it gets stuck in the zip code screen. The phone option is fully automated and it features a virtual operator who keeps saying "I'm sorry I did not quite get that" over and over again (while I said nothing at all) and there is no option to talk to a human being. In all, this business is in a crisis and it's showing way too much. To enter the world of medical appointments and tests is already tricky -and expensive- compounded by places like this which make things even harder and, ultimately, have no business being in business. read more

Extremely rude. After online check-in, the text message asked to wait in car and wait for a 2nd message which was sent late. And when we entered after receiving the 2nd message, the 2 people at the reception were extremely rude and started yelling about being late and they cannot service us even though it was their fault! read more

Horrible customer service!!! They sent me to 2 doff places and didn't accept me bc i was walk in, but there is no sign no walk ins. Website says walk in welcome?? read more

Folks: Read the new policy and make an appointment. Or, don't gripe when you have to wait. Plus, don't bring the entire crew with you when it is limited to 6 patients in the waiting room. Fast, efficient, professional team. Trust me, I am here often and won't go anywhere else. read more

The worst experience we ever had with a day care. We went to get a blood test and The "doctor" Miriam doesn't stop rushing my girlfriend like we at the gas station, talked dirty to us and lied that we were late in 5 minutes so she cannot accept us. The only thing she said was, "call to the manager and tell him you are not happy ". I almost loss my nuts on her, the most rudest person I ever meet. Hopefully I won't see her here anymore. read more

This lab is the best..fast efficient and friendly. Oh I should mention..clean and painless as well! read more

This Quest Diagnostics location is conveniently located near the Samaritan Group. So if you are in the Stanford network, you probably would come here often especially after your doctor's appointment. Going to Quest, there is always a few general tips: make sure to make your reservation online to avoid the long wait. However, given the current COVID, sometimes walk-in has been pretty reasonable (about 15-30 minutes wait time), especially if you already have the doctor's notes to speed through the appointment system at the front desk. When you walk in, make sure to go directly to the appointment machine desk to check in. Don't get confused or blocked by people who are simply waiting and already checked-in. This would save you a lot of time and headache. Stay safe and wear a mask! read more

This review is for Noina (I think that's how you spell her name). She took care of me and was extremely personable despite being super slammed with patients. Working in the medical field myself I can understand the position she was in but she took her time to explain everything to me and made me laugh so much! This place was super busy and although they were behind (totally understandable) they communicated this to everyone in the waiting room :) read more

After an hour long drive I was late by about 10 minutes for an urgent appointment, and attendant spoke rudely! They did not take me in. The time limit policy is not even mentioned on the scheduling app! Neither do other locations have the policy posted. Normally, they make us wait for 15+ minutes on a regular scheduled appointment. read more

Slow Slog With The Technician... After reading the reviews of this place posted during the past year, it's a wonder they're still alive. I've had my blood drawn for tests at this office of Quest Diagnostics on a Saturday morning about 3 times a year for the past 12 years. It was always a mess with customers cramped into a small space until Quest remodeled it sometime in 2016. It's really spacious now, but problems begin once my name was called to see a technician. On a recent Saturday morning, I had an appointment at 1115 AM...got there at 1055 AM and was called back within 10 minutes. Not bad! But that was the start of a long slow slog before I was able to leave. I sat in a testing chair by one of the cubbyholes with a technician named Catalina. This "mature" lady might be a very nice person, but I sat for a full 25 minutes while she entered information from my 2 lab requests into her computer. What took so long? Catalina said the lab request from 2 doctors made it more complicated, but noted "many of the tests are similar". I've gone to Quest with requests from 2 doctors many times in the past and it never took more than 10 minutes for "paperwork". Catalina also asked me to pay for one set of tests. Although it was only $8.80, I said it's the first time that ever happened in the lab during all my years of visiting the place. Fortunately, she did a good job of drawing blood and I was able to leave 10 minutes after the paperwork ended. Still...35 minutes in that chair was a bit much to bear while fasting for 12 hours. read more

Hello I have been a Patient of this Quest at this location for 20 years. I was just at there yesterday for more blood work and yesterday I was set up with Kaylie to do my Blood tests and as usual she was right in time, very understanding about my needs and treated me with respect . My reason for wanting to do a first time Yelp for that Quest Lab in general and at the Samaritan location I have seen some very negative (even hurtful) Yelps toward the Staff that work at that location and I feel it necessary for me to say that the staff person "Linda" that seems to be in charge has never after maybe 50 plus times I have needed anytime of test my Doctors have ordered blood work or all the other tests I need been rude and has treated me with respect. It is important to understand that when they are seeing patients scheduled almost ever 15 minuets that it is pressure for all the staff that have to also adhered to the requirements of the company. For my time going to Quest Location of Samaritan Drive San Jose has been nothing put positive so be kind on your Yelps and let them take care of you. Jan read more

They stuck my poor 5 yr old 6 times before finding the vein, my daughter was screaming in pain. The lady held her down so hard that she left bruises on her right arm. On top of that they were so disorganized that they had the needle slip out and she tried to stick my kid again! I said no! That's enough! She was snarky and said if there isn't enough blood then you'll have to do it over again. I called the doctor today and found out that the test couldn't be done because there wasn't enough blood (she filled the whole damn vial) but I received 0 notifications from quest! Do yourself a favor and go else where. Quest just fails in all read more

Was surprised there was another Quest that I didn't have to drive in traffic on a weekday morning, and they are so efficient here! So glad Yelp took me to a cleaner and larger Quest! read more

Ridiculous. Plain ridiculous. These guys should not be allowed to function as a lab. -We're in the middle of a pandemic, and the technician WAS NOT WEARING A MASK!! I had to tell her to wear one when she grumbled and put one on. -She then took 25 minutes to complete just the paperwork. She constantly complained about how slow the computer is, how the printer isn't working, and how my doctor has ordered too many tests (Like what? It's my doctor's fault that they need some tests?). -She constantly called on someone else to help her with the computer. The technician from the next booth was leaving her patient hanging to come help my technician to push some buttons on the computer. -The worst part was that she was COMPLETELY INCOMPETENT in drawing blood. She kept complaining and poked at one too many places with the needle. That has left black spots on my arm. - She then declared that my vein has collapsed and that there are air bubbles in the tube (I'm now beginning to wonder if I'm going to die because of this person's stupidity) - The other technician came again to help and finally got something going. It took about an hour for the whole ordeal to be done. I'm giving this a 1 star rating as opposed to 0 stars only because there was almost no wait time. This place is a threat. Stay away. read more

Before coming here, check the website and make an appointment. The walk-in wait time is usually really long but appointments are very reasonable. This office has gone through a major change and is so much more efficient now. The sign in process is fast. After you sign in, you have a seat and then they call you up as they are ready to process your paperwork. After your paperwork is ready, you have a seat again until the tech calls you for the lab work. Super simple. If you have a standing order, once it is in their system, you can go to any of their Quest locations which is a HUGE improvement. I use to have to get multiple paper copies of my labs from my doctor, if I wanted to have the option to use more than one location. Not any more. AWESOME! If your veins are like mine and harder to find, their techs are more knowledgeable at this location. They are super nice and if you become a frequent visitor, they take the time to remember you. Just remember that they are use to dealing with a large quantity of grumpy, fasting patients so be extra nice. :) read more

Large, clean, new location with plenty of drawing rooms, like 10. However, last Ego drew my blood made me super nervous. I hate when the phlebotomist constantly feels around for your vein, the anticipation kills me. Mind you I do not have small veins and the person doing the draws never has a problem finding them. The last time that happened to me was back in college when I got my blood drawn on campus at the health center and the person was learning. Makes me sick to my stomach when this happens which is rare because I do get my blood drawn at least once a month. Not the biz. read more

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There lab reports were wrong (FHS levels) for weeks and they didn't tell anyone about it? What type of Mickey Mouse company does that? Avoid

Had to get blood drawn, I was in and out in ten minutes and the needle stick was harmless, didn't even hurt!

Checked in three times for appointment (two more times per their request). Spoke to two people maybe six or seven times. Waited two hours. Watched 20+ people get their blood drawn. Every time I asked (nicely) what was the plan, they gave different answers. No one at the front desk, customer service isn't a priority. If they can't handle a list, they likely can't collect your blood accurately or safely. Never again. read more

Worst .. I checked in at 3:10 pm and the phlebotomist asked if I had an appointment and I said no I am a walk in he proceeded to take an appointment that just walked in that was until 3:50 pm I sat there until 3:35 pm and another phlebotomists asked do you have ab appointments I said no she says we can't raje you today because we are busy and no one on the waiting area and nothing on the board what unprofessional and where has our care gone !! Don't bother coming here ! read more

Today around 1:00pm I was at this location. A blonde tall 60 year old phlebotomist was working there behind the front counter. She was so damn rude to older people. She talked down to them like they didn't matter and she was better than they were. I was so disgusted! I was a walk in and at 1:50 my name never moved. During this time I tried to call and go online to make an appt because they said you need an appt for faster service or they will get to you when they can. They never got to me an hour later so I left. I have to say it's no wonder your location has a two star! You should work on hiring caring people not phlebotomists that treat people like they are trashy. No one greeted me when I walked in, no one answered the phone and I will be writing reviews wherever I can. Whoever is the manager is to blame. They are trashy for not hiring caring quality people. You should be fired! Everyone there needs a lesson on etiquette, customer care and how to greet people. read more

If you don't have any insurance, be sure to have a credit card with a high limit on it as they don't accept cash here. They should mention that in their automatic phone system! What if someone came there all maxed out? How would they be able to pay for services then? Lame! It cost me over $250 just to get a blood test! Anyways, everything else about the place is fine. The service was fast. I only had to wait a few minutes for my appointment. You make the appointment over the phone. Be sure to drink a lot of water or liquids before coming in as you might be given a urine test. The guy who took my blood test was nice and experienced. My veins are very small and almost impossible to find, but he was able to locate a vein to draw blood from. This location is easy to find. It's located near the hospital. The address is easy to see. There is a large parking structure and the building is only a few feet away. This location is large, nice, and clean. read more

Very concerning... 1) the unfortunate experience innumerable individuals are expressing on YELP 2) the amount of resources QUEST is commiting to responding on YELP to complaints...I'm wondering if things could be improved if the resources could be directed toward employee training/patient care? My regrets go out to those individuals working/seeking care in this 2021 QUEST system... read more

Yikes! What a disorganzied and grumpy experience from start to finish two times. The website is horribly glitchy. The comfirmation text or email sometimes comes / sometimes does not and even if it does, your appt may not be confirmed when you arrive after fasting and ready for your blood draw at 6;30am. And, if this was not enough to frustrate me the customer service person was rude and grouchy to everyone in the lobby. Wow! I need this service but will be wary of returning to this location as obviously it is poorly managed and for crying out loud, fix your website glitches! read more