Joan who I've Unfortunately encountered a number of times is extremely passive aggressive and rude. I would love to speak with Management in thorough detail regarding the procedures imposed upon me by Joan compared to every other quest I've been to. It's time for Joan to either retire or be fired because she lacks patient service and is non helpful when asked simple questions regarding blood draws. read more

I went to this lab because it was nearby. I didn't have my insurance card, but I have the insurance app with an electronic copy of the card. The receptionist said it had to be physical, so they can make a copy. I asked if I could print it out on the printer I clearly saw; no. They said I could fax it to them, forgetting the year is 2015 apparently. I asked if I could email it to them instead; no. They said I could go home print it out and return, which I did. All this, while I was fasting for the blood test by the way. When I returned, they required I submit my email address on the paperwork. Alas, they do know about email, just apparently not how to receive email! Needless to say, this is the last time I do blood work with Quest. If they are this inept with technology, it makes me wonder what technology they use to analyze the blood, leeches maybe. read more

Went during Covid. They have really put in the effort to meet the social distancing guidelines. You get the option to wait inside or get a text if you want to wait outside. Check in was simple and automated. Nurses drawing the blood were friendly and competent. Only issue is locating it. My GPS took me to the mall just next to it. You have to go behind smart and final or Trader joe. It's in a two story building complex that looks like a motel. read more

We visit quest at 2581 Samaritan Dr. on a regular basis for my wife's blood test. We have been most impressed with their management during the Covid times. Very pleased and would recommend using this facility. You need to schedule an appointment as walkins are not recommended since patients with appointments are always taken first and on time. read more

My wife had a real bad back and then a lung infection and we were under a doctors care for the respiratory problem . We ordered a battery of 22 tests after a week days my wife needed to go by ambulance to the hospital; 8 days later she passed and we still had not received a single test result. This is affiliated with Ultra Labs whom I placed the order with. On their site they say many results in 2-5 days and some more complicated tests can take up to 7 days. When I inquired they told me the lab had canceled the tests for some reason. No one notified my and no refund would have been coming had I not had to pursue this. These tests would not have changed the outcome in my situation as they would have detected the cancer and her low blood count which might have saved us from a traumatic trip to the ER. The carelessness of this group of companies and the lack of communication or basic empathy when I called to describe my complaint was beyond belief. They did give me a refund but if you have tests you need that are important in making critical decisions I would never trust these outfits. The same tests at the hospital were done in 10 minutes. read more

The skill of the lab technician was outstanding. It only took her the first try to retrieve blood from my arm with minimum signs of veins. I made an appointment online a few days ago and it was only late by less than 15 minutes before it was my turn. Online appointment helps. There were two employees serving patients and that helped keeping the flow smooth also. read more

I recently chose Quest Diagnostics for the first time as I normally have my lab work done at the hospital. Although this review is several weeks late, I'd like to share how much of a positive experience I had, specifically with one individual there at Quest. Leading up to the day, I was so concerned about choosing Quest, wondering if the person assigned to draw my blood would be too young and inexperienced. Thankfully, this location has an amazing and ultra-seasoned/experienced woman in Joan. I had a lot of blood that was needing to be drawn and Joan made the entire experienced there quick and painless, and when first meeting her, she was empathetic with my concerns, very patient, comforting and extremely experienced. I would highly recommend anyone that's needing lab work done to ask specifically for Joan, as she definitely knows the true meaning of customer service. Merry Christmas Joan and thank you for blessing me with your patience and expertise. #LausDeo read more

Long waiting times are normal here. This place is now "Quest diagnostics". It is still operated by a crew of 2 who take turns running the tests or drawing blood. Today they were supposed to open a 7AM. At 7:10 there was a line of people waiting by the locked door. At this time, a lady gets out of her car and walks over and says "it's not open yet?" She then pulls out a key and we all realize she works here. We all saw her pull up at 7:00 and sit in her car . We thought she was a patient like us who decided to wait in the car since it was very chilly. She let us in and a couple minutes later a 2nd lady worker comes in. read more

Quest Diagnostics - Laboratory Testing Near Me - San Jose, California

Made an online appt without any problems. Building is nice on a quiet street with plenty of parking. Waiting room was clean and the associate was friendly and professional. I showed up on time, wearing a loose-sleeved shirt for a blood draw, with my insurance cards and physician referral. In and out in 10 minutes. read more

I just came back from getting my lab work done. I had made an appointment on-line for 11:00 a.m. From reading other reviews, I decided to show up early. I got there at 10:30 a.m. There were three other people sitting so I thought it was going to be a long wait. There were two technicians. Both were friendly, took people as they came in and were very personable. My wait was about 15 minutes total. It was a Friday before a holiday weekend and that maybe why it was not crowded, I would go back. read more

I'm scared of needles. When I see one descending down upon my skin, I either start talking a mile or minute while clenching anything nearby, or I get up and run away. With that being said, I was pretty nervous for a routine blood test. However, the lab technician was super nice and helped distract me when I told her about my fear. So glad she didn't just jab me with the needle :) I didn't have any issues with waiting time, but I was there at 8AM on a Friday morning. The only negative thing was there were only 2 people working, so when it got busier later on, there was a lull while people waited to sign in/get tests done. That's pretty typical of any doctor's office, though, so I didn't think too much of it. read more

Took a special needs adult in for fasting lab work, with an appointment. Receptionist and lab tech were personable and professional. In and out in 15 minutes with 5 other patients in the waiting room! Phlebotomist was patient and gentle! read more

This place is a joke. I made an appointment and still had to wait for an hour. There was only one lab technician available, who was running both front desk and taking samples. The place looked really messy. Their management definitely need to hire more people and they need to tidy up this place. read more

One lab tech on duty on a Tuesday morning one receptionist . No helpful or friendly 1 hr 39 min wait then I left.

Was there on 27/12/16 with an infant and had to wait for 3 hours. The tech did paper work for about 20 min and then did not even know how to get blood from the infant. She said, she needs more people to handle kid and ask me to come in next days and said that appointment is not need. I walked in today Friday (30/12/16) and she would not honor her words. She said she did not tell anything like that and again I have to wait for my turn with the infant all over. I walked out of the facility and quickly called up the customer service and they took details and did not even sympathize about the situation but told that someone will call me in 24 hrs to discuss this. People in this facility are not courteous, nor they know what they are doing. Very manual and lot of time being wasted deliberately by the staff. I was hearing other people waiting complain as well. Please do avoid going into this facility if possible. Save yourself time. read more

Got there at 8 without an appointment. 45 min later there were twice as many people in the waiting room (about 8). Only one tech and around 9:10 she called me in and apologized saying there's supposed to be 2. She called the head office twice and had to leave a message asking for help. Process is very manual - lots of room for improvements like they hand write a bunch of information on each vial. All the Quest labs are bad - probably cheap for the ins cos. read more

Yes, I agree with Siu H. I went there and waited for two hours! Did not even get my lab test as I was already dizzy since I fasted. I checked in at 10:26, left the lab 12:25. The office will be close for lunch 12:30-1:30. Outrageously slow! 20 -30 minutes per patient. On those two hours, only abt 5 the max were drawn. This lab should be closed at 10:00 am and should accept only about 12 patients to ensure service before their lunch break of 12:30 and reopen in the afternoon and close the office again once 12 people have signed in. read more