They're professional and nice and polite. I think they do have good service here. I appreciate their help

Very new and clean building with excellent staff! Came here for a blood test. One staff did the draw while another watched. No issues at all. One jab and one draw. I was in and out in probably 10 mins Make sure you schedule an appointment because the blood test I was getting can only be done before 1pm. I set an appointment when I woke up and just drove here. Plenty of parking. Hardly no wait. read more

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I came in needing help for my mom. She was experiencing some flu symptoms. We came in on a weekday around 2PM. It was busy but we were seen within 25 mins after checking in. We meet with a Dr Alvarez, he was very patient and asked my mom questions and did a thorough exam. He ran a few test for coved and flu. And found that she was positive for coved. He was able to send a prescription to her pharmacy and give her things to help with her symptoms. 10/10 would come back for any non emergency issues. read more

Seamless system to make an appointment online before showing up. Upon entering the facilities, it's very nice and clean and welcoming and the front desk was very quick in helping us out. Went there because I had an injury from working out and the PA was very quick and efficient and thorough in providing care. Overall, I'd go again for any future urgent care needs read more

My finger got into an argument with a brussel sprout over who gets control of the knife and the sprout won the battle (though I ultimately won the war by eating that belligerent sprout) and my finger wouldn't stop bleeding despite the highest quality first-aid possible for a retired physician (who worked ER for some years albeit four decades ago) to give. By the time I realized I needed mor treatment than I could give at home, most of the local urgent cares were closed ... but fortunately AFC was still open! Yay! Front desk staff attended to me immediately, helped me fill out the info on their IPAD inasmuch as I was challenged by my bandaged injured finger, and presto-bingo (pretty much) I got taken into the treatment room. Caroline, my PA, asked all the "right questions" (yeah, I used to teach physical diagnosis at Stanford Med School so I know what they are, LOL), with just the right mix of kindness and professionalism. We discussed the various options and ultimately chose "glue" which she patiently applied and, after making sure it was all dry bandaged it up nicely, along with a page of instructions for care. If (when?) I have to go to an urgent-care this will definitely be My Place To Go, and hopefully Caroline will be on duty that day again. Thanks, Caroline, and the AFC Staff! read more

Had a very pleasant visit here this morning. Super glad that there's an urgent care nearby me now. Checked in online through their website, answered a few standard questions, and was taken-in on time. There's a self-pay option as well as insurance options. As of today, they take UnitedHealthCare. That's a big plus. I saw another Yelper say that they didn't so I came in fully prepared to eat the cost of self-pay. ($200+) This urgent care operated more efficiently than any doctor's office I've been to over the years. I was in and out under half an hour. Got my measurements taken, spent some time with the doctor, got my prescription sent to my pharmacy of choice, and I was on my way. Comfortable care, efficient service, and easy process. Definitely will be coming back next time I'm sick. Welcome to Santa Clara, AFC! read more

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Making an appointment online was easy & straight forward. When I arrived I was seen right on time. It was clean inside. Staff were friendly and efficient. I had a really good experience today. read more

Your staff was amazing: in addition to helping with registration for my 2 kids, they were very fast with checking vitals, and having the care provider come see us. The care provider was also amazing, and worked through our myriad symptoms quickly and helped get us the medication we need to get on the road to recovery. Thanks so much!! read more

I rarely post but had to share that this was the best urgent care experience I have ever had. They were courteous, attentive and had me in and out in no time. I'm just visiting San Jose or this would be my go-to urgent care going forward! read more

Came in with a fairly simple, but urgent, concern towards the end of operational hours on a holiday. Was seen quick, received good quality of care, and left with an effective prescription. Despite coming in towards the end of open hours, did not feel rushed or pushed out. Clean, comfortable waiting room with street parking outside the office. I could see parking being difficult during busy hours, but did not encounter that myself. read more

I wish I didn't have to write this review but I must for the sake of you... I used this AFC many times and have been very happy until today, so I urge you to possibly look for another urgent care. This review will shows my deep dissatisfaction with the recent service I received at the Santa Clara facility, which has unfortunately caused me to reassess my previously high opinion of your services. Until today, I had consistently recommended your care to many people, but my recent experiences have been disappointing and frustrating. Two days ago, I called to request an appointment with a provider and was denied service. When I called again today, the same response was given. Additionally, I wanted to request for notes from the provider to be sent to one of my other doctors, but I was unable to reach anyone. To my surprise, when I called from a different phone number, the phone was answered after just one ring, and I was placed on hold for a very long time, when I tried to call again, no one answered. Frustrated, I went to your facility in person to request my medical records. Upon arrival, I was greeted by someone I had never seen before, who was unable to provide me with any answers or assistance, when I requested to see a more senior assistant to help but was turned down without a reason. During my time there, two other patients arrived with similar complaints. One of them mentioned they had been waiting for over 20 minutes and had not been attended to at all. They also shared that they had heard the phones ringing for an extended period of time without anyone coming to answer them. The lack of attention and care demonstrated by the staff is unacceptable, and it has been extremely disheartening to witness how much the service has deteriorated. As someone who has trusted your facility for medical care, I am incredibly disappointed by the recent experience. read more

I came in feeling a little anxious but the environment helped ease that off a bit. The check in process was calm and not too complicated. The waiting room was quiet, and the staff moved at a steady pace. Once I got into the exam room, the assistant was polite and went over my history carefully. They didn't seem rushed and made sure to ask about anything that might be relevant. The doctor came in shortly after and took time to go through my symptoms, asking practical questions that made me think about how long things had been going on. They didn't talk too much, which I actually preferred, but when they spoke it was straight to the point and helpful. They were practical in their suggestions and gave some insight into possible causes and what to be mindful of. There wasn't a lot of fluff or over promising, which I appreciated. They also mentioned some general health habits without sounding preachy. Overall it felt like I was getting solid advice without being overwhelmed. read more

Easy in and out. Professional staff. Easy parking. Worth the money. Very new. Satisfied with the service

Appointment time was 11:30am We checked in on time Didn't get to do the vitals until 12:26pm, got put inside the room, the same receptionist came in to do covid swab at 12:44pm, we asked to do the fluA test at the same time but she refused. By 1:00pm another nurse came in do another swab for flu which could have been done 16 mins ago. Why? It's extremely inefficient and stupid. Long wait here, we finally got seen by dr with inclusions and left at 1:22pm. read more

This is the best urgent care around hands down. My dad's arm swelled up like a balloon. I rushed my dad over with 10 mins to spare. The vietnamese receptionist tried to shoo us away. Fortunately there is a front desk lady named Angel which was very fitting. She interrupted the lady and said please sit we will take you. She was offering us water and if we needed to use the bathroom. She walked us step by step how to register. Angel promptly got us in and the doctor saw us within 10 mins. A lot of panic and worry about my dad since he is 85 yrs old but Angel remedy the situation. Please give this lady a raise her customer service skills were amazing! read more

I cant recommend them enough. They were nice, quick, and efficient. I was feeling really sick and they treated me so well.

Unlike many other urgent cares that look and operate in a similar way, this location impressed me with its efficiency and quality. I had to bring someone here who had a fractured toe, and we did not have to wait for a long time. We arrived around 4 PM and had to return later for the radiologist, who was on call at this location. This was much faster than other places where I have spent hours as a walk-in patient. The location also had convenient public parking in a garage nearby. The office was clean and the staff was friendly. I brought my SDIT with me and did not encounter any problems. read more

This is the best Urgent Care experience I've had! The front staff was very kind and got me checked into my appointment promptly (I believe the name of the MA was Leslye). She double checked my insurance eligibility and told me that I was covered for today. I was in and out of the clinic in less than an hour and they sent my prescriptions to the pharmacy of my choice. I can recommend this clinic to everyone. They have quickest wait times I've ever experienced at an Urgent Care and seem to have all sorts of services. I'll be sure to come back here anytime. 11/10 guys :) read more

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I just had the most amazing experience at this clinic. It's new and very clean. I was greeted by the girl in the front and she was nice and my check in process was fast. I didn't wait long, I think I must have been waiting for less than 5 minutes. Angel was the medical assistant who helped me and she was really nice. I tend to get net a little nervous when I visit the doctor's but she had a calming presence. When it came to see the doctor, I didn't wait a long time either. The doctor was great and answered all the questions I had which left me feeling reassured. Overall I would highly recommend this clinic to anyone that is in the area or is willing to travel. I have no complaints here and will come here in the future for future issues. read more

4.8/5 stars As a result of improper skincare, my skin started peeling and I was afraid to go see a doctor in hopes it would recover on its own. When it got to the point where I needed help, I decided to research urgent cares because my primary doctor wouldn't be available any time soon. This one popped up and thankfully, they told me they were able to accept my insurance after I called. The facility was very clean and not busy when I came on a Thursday morning, and the registration process was easy. You can join a waitlist online to see if there'll be a long wait in case you need faster care. The front desk staff was also the medical assistant helping me, and she was very friendly and efficient. After speaking to her about my symptoms and getting my vitals, I met with the doctor who already had an idea of what was going on. So she took a closer look and told me what she believed was going on, then prescribed me two different medications. I did have to ask further questions to figure out what I should do and what I should avoid, but it's good to get additional instructions. I was honestly quite scared that they wouldn't work, but after a few days, I can now happily say that my skin is recovering well. The doctor's prediction of how long it would take to begin healing was accurate, and the medications have been great. Based off my experience, I would absolutely recommend this urgent care to those who need one, due to the kind staff, clean environment, and proper care I received! read more

I am so disappointed by this place. I went in with a grain of dirt in my eye and they did not have eyewash nor did the PA perform a basic swipe to remove it. After my 20 minute visit, they said there wasn't anything they could do to help me, but later charged me $378 for the visit. I then had to go to the ER, where that doctor said there's no reason urgent care couldn't take care of this minor issue and removed the grain or dirt within minutes of seeing me. I was then charged $1000 from the ER (after insurance paid the rest). I wouldn't have had to pay ER prices if AFC Urgent Care had treated me appropriately. I paid my $378 bill to AFC and requsince it didn't seem fair to be charged so much when I didn't receive basic treatment. The manager informed me it is not possible to get a refund. In my experience, this place is running a scam of charging patients for visits without providing the most basic of treatments. I would have saved a lot of money and the headache if I had visited a different Urgent Care. read more

Modern, clean facility with friendly, professional front desk receptionists. I didn't make an appointment on Zocdoc but the front receptionist was able to check me in with no issues. The overall waiting area is spacious, modern, and clean with a cooking show playing in the front and plenty of seats with very little wait. The interior area has many care rooms with all the medical needs a hospital would provide. The doctor was able to provide the care I needed and I was out in less than 5 minutes. I will definitely be coming here for all my urgent care needs! read more

Hate to leave this type of review for a growing business but as someone who also works in healthcare, I think I have to share my experience. Shout outs to the nice MAs for sure though, Angel is the reason for the stars. I came in today with pain in my neck and shoulder on a level 8/10. My actual doctor couldn't do anything for me until tomorrow so I decided to pay out of pocket in hopes to have something done today at this urgent care. Wait time was close to none, so that was a plus. I called out of work, Thursday midday, so that could be the reason. Angel took my vitals and asked me plenty of questions about how I was feeling and about my pain. She was very professional but also personable. Unfortunately, that's where the good experience ended. I wasn't sure who came in after -- I don't know if she was a doctor, a nurse, an NP, a PA. She didn't introduce herself and I was only in the room with her for maybe 3 minutes. I wish I was exaggerating but I'm not. She asked how far I could move my neck, explained she'd prescribe two things and have exercises printed for me at the front desk. Then she left the room. I sat there another few minutes before I looked for another MA to ask if I was done, which I was. I understand it's urgent care and the goal is to be seen quickly, but still. When I picked up my prescriptions, I didn't even know how to take them properly since the MD/nurse/provider didn't give any instructions. Luckily the pharmacist ran through all of it with me when I asked. Will I be back? Likely not. If I ever need to shell $200 out of pocket from being in this much pain again, I'll make sure it's spent somewhere they'll have at least 10-15 minutes of their time to help me :') read more

Very clean and was not busy (9 am on a Thursday) I made an appoint and did most paperwork online. Staff were friendly and professional. I had an pilonidal cyst and got it drained. Very efficient, was out in 30 minutes. I recommend parking off the main road or in the parking lot basement. Very nice! read more

I received incredibly unprofessional treatment from a male physician on Saturday (August 31). I went to get a cough checked. When he was taking my vitals, I had a big puffy jacket on and when listening to my breathing, he listened to it over my puffy jacket and acted like he could hear something. Then he took a covid test after I already told him I had taken a covid test which then came back negative. After that he essentially just threw antibiotics at me and sent me on my way without helping me figure out what was wrong with me in the first place. I tried asking questions about what could be going on and he just told me random mumbo jumbo. It really seems like they don't know what they're talking about and after even taking the antibiotics, my cough has progressively gotten worse. The assistants though were very kind. read more

This was the best experience I've had at an urgent care. I came in on a Monday with back pain. All of the staff were kind, attentive, respectful and helpful. The PA I saw, Mr. Alvarez, took the time to perform a thorough but efficient assessment and listened to my concerns & my ideas for treatment. The MA did an excellent job checking vitals & administering an injection. I was in & out in less than an hour. The street level garage parking made it easy for me to go right in without a long walk. I would recommend this place to anyone needing to be seen quickly! read more

I came in for some simple test and as soon as I came I was welcomed warmly by a nurse named Angel. The office was very clean and staff as well as the provider were very friendly. I would definitely recommend coming here for the amazing service and hospitality. read more

Everyone at this urgent care was beyond kind & efficient. Very little wait time and clean inside. The doctor I saw was straight forward, knowledgeable and personable. They even had complimentary ice packs & mini first aid kits! Would definitely visit again in a time of need. read more

My boyfriends father fell on a curb and cut his lip open very badly and the ER was going to take 6 hours. We called here and they had no wait. Got us in within 20 minutes and 3 stitches later, good to go. It's only been open 2 months but really glad to have a nice, clean and quick urgent care right by our home now! read more

The office is very nice and new and the staff is great. We will be coming here whenever we need an urgent care visit from now on!

I enjoyed my visit at this urgent care! They were very helpful and one of the medical assistants, Christina, was very nice! Will be back soon for future urgent needs! read more

What kind of urgent care do not accept United Healthcare?! Shame, was hoping for a great local urgent care.

Came in with excruciating pain. They had me fill out paperwork then they were on the phone for a good while. Waited about 20+ minutes just to be told we don't take your insurance. Pay us $200 to be seen and any additional thing we do besides being seen will be charged as well. As usual they are in the business of money and charging people not helping people. read more

I came in super sick and no one was at the front desk. I called out a few times for someone and it took literally 20 minutes for someone to show up. Then, I was waiting there for another 30 minutes. I was super sick and needed to be seen by a doctor immediately. There was no sense of urgency. Once I got in, I thought the doctor was decent. Not the best I've had. read more

I was feeling crummy for over a week, so I finally went to AFC in Santa Clarita the day before yesterday. Everyone was professional, compassionate, and excellent, but especially the kind nurse who helped me- Nicole M. At first, my blood pressure was much higher than usual. She knew exactly what to do- repositioned my arm and feet, gave me a moment to calm down and my blood pressure came down. She carefully tested me for flu and strep and gave me a shot of antibiotics to jump start my recovery. The excellent doctor (whose name I didn't catch), also prescribed oral antibiotics, cortisone, nasal spray, cough medicine and an inhaler. I slept all day yesterday and feel so much better today. This bout was just dragging on for a long time. It's wonderful to feel like myself again! Thank you so much! :) read more

They provided very friendly and helpful care. This will absolutely be my new go-to Urgent Care in the area!

The facilities were very clean, everyone was very kind and helpful. The care providers worked quickly and were thorough. I have absolutely no complaints. read more

Was vacationing in San Jose when I got sick, these good people diagnosed and treated me only after waiting about 20 or so minutes in the waiting room, compared to the 3 hour wait of just about every other urgent care. 5/5 would recommend going here instead of wasting your time anywhere else. read more

The location is much needed , Very convenient location , next to The Santa Clara University

DON'T go there for your immigration medical check. They gave me WRONG copies of I-693 and caused delay in my process. I went to pick up the report on Sunday, and the paper works were very messy in an open folder. I asked if it should be in a sealed file, so the front desk just sealed it for me. It was suspicious but what else can I say? The report thing was urgent so I chose the most expensive FedEx rate to mail it out to the USCIS. Then they called me back on Monday and asked me to pick up my report. It felt more suspicious now and I asked why they called me again when I have already picked it up. I even asked her to double check bc this was important to me. She asked me to rest assured and said I was all set. When it came to Tuesday and they called me the second time and told me: Ha! You picked the wrong report. It was just a copy! You need to come in and pick up your REAL original report or you will sure be rejected by the USCIS. They are not even apologetic cuz they just don't give a sht. read more