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Quest Diagnostics

2.4 (81 reviews)
Closed 7:00 am - 4:00 pm

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The bruise from the blood test

One of the worst medical experiences I've ever had. During my visit, the first nurse was kind but couldn't find my vein and called for assistance. The second nurse who came in was completely unprofessional, aggressive, and rude. She yanked my arm, yelled "relax" at me multiple times, and when I calmly asked if she had gotten the vein, she "joked" by loudly saying: "No, I'm gonna punch you in your forehead." I was genuinely scared to move while the needle was inside my vein. On top of that, I was left with a massive bruise that I've never had before from any blood draw. To make things worse, an hour later I received a call from the lab saying my blood tubes somehow leaked -- which sounds highly suspicious -- and I was asked to come back and redo the entire procedure. Thankfully, the second technician was respectful and professional, but that does not excuse the completely unacceptable behavior I experienced during my first visit. I strongly advise avoiding this location. The staff's behavior was not only unprofessional but downright unsafe.

Tina P.

0 stars I think the gals working this morning, need a stronger sense of compassion, and professionalism. Maybe you can get educated by the lovely gals at the Lincoln 3rd St. location. It's my understanding that everything you told my husband this morning, regarding his stat appt; is incorrect. He was not a walk in, he was STAT. You fit him in. You not tell him it will be a 2 - 3 hour wait. He has been going to various Quest Diagnostics Labs, on a regular basis for 4 years now. He has had no issues at other QD labs, when it's a stat order. Signed by, a concerned wife of a pancreatic cancer fighter.

Gillian Y.

Scheduling and updating appointment easy. Online portal easy. This is where my insurance makes me go for any lab work. So I did not have a choice. After multiple tries, the phlebotomist finally got a vein in the middle of my forearm and now I have an enormous bruise and can barely make a fist. I've had other phlebotomists have a hard time getting a vein before but never in my life ended up with this large or dark of a bruise from a simple annual blood draw. I'm glad I only get blood work once every few years. Because I would do not want to ever come back.

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13 years ago

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I came in to drop off a urine sample, as instructed by my doctor's office.

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Quest Diagnostics - laboratorytesting - Updated May 2026

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