I came in for bloodwork, checked in, and waited in the lobby. I was listed as standby #1 on the screen. About 30 minutes later, another patient arrived and was added as standby #2. Despite that, staff called standby #2 ahead of me while I was still waiting and never acknowledged the change or explained the situation. If there's a reason for skipping the order, that's understandable--but completely ignoring patients without communication creates a frustrating and disorganized experience. The standby system should either be followed or clearly explained. read more

This location is absolutely the worst Quest out of all there locations, The people that work here are completely unprofessional and do not care anything about patient care. They particularly dislike the senior community, treating them as less than because they believe they do not know any better. If you care about your health, dignity, and safety please do not use this location, and do not send anyone you care about. read more

Worst experience to get a blood test done. To start with, there is no check-in counter, just a TV screen in the waiting room and some nurse opening the door, shouting out the name for the next person, not even stepping in. I showed up on time, checked in with the message link, which says no further check-in required, then waited for 20mn. Just before they closed for lunch, they ask who else has an appointment. When I stepped forward, they asked my name, then said I have no appointment. When I showed them the message trail, they said I didn't check in! Very not-friendly, and telling me malarkey. read more

Quest Diagnostics - Message trail - Laboratory Testing Near Me - ROSEVILLE, California

I scheduled an appointment online few weeks in , and on the day of my appointment it was pretty slow , waited 40 minutes there was no space to sit , was so many people , but I heard they were apologizing to every person calling in , when was my turn the lady was so sweet and kept apologizing for the delay, I didn't like that I had to wait that much with my appointment being scheduled for the specific time, but I did liked the way they were nice and caring. read more

What's the point of requiring appointments if the scheduled times are not being observed? My mom's appointment was at 9:10, and we even checked in early. By 9:30, they were still calling in patients with 9:00 appointments, with no effort to catch up, explain the delay, or apologize to the many people waiting in the lobby who arrived early and prepared for their appointments. There should be a level of accountability. How are this clinic's productivity and efficiency being evaluated? read more

I can make this easy. First, quest has gone to a kiosk registration system. I can't say that I like it but it is simple and easy to use. There wasn't anyone in line at 10:40 am, I checked in, got my tests done in record time, and with a tech that only poked me once which is a record! The staff was wonderful and happy. The care was compassionate, professional and friendly. They had a lot of tests to run on me and the type of care they provided was on point, not rushed but appropriately expedient, and overall a standout as a lab can be when having to get blood drawn. My suggestion is to make an appointment ahead of time. You can thank me later. They do take walk ins, but appointments take precedent. read more

Very slow. It says walk ins welcome but they treat you like the scum of the earth. One lady is very unprofessional and they are very slow and take way too long with each patient. I ended up leaving and going to a different quest lab and they got me in pretty fast. read more

Changing my review. I received a bill from quest diagnostics and they said my insurance company did not recognize me as a patient. I carefully examined my bill and it turns out they put in my incorrect group number on my insurance card. Since they put in my incorrect insurance information, I was billed the full amount of $301 for some blood work. In the past, blood work would only cost me $68. Anyways, I called the number that was on the bill to straighten out the situation and the woman on the phone that could barely speak English said they wouldn't pay any of the coverage because my doctor was register in the state of New York. I told her my doctor doesn't work or practice in New York and this has nothing to do with the reason why my insurance denied any coverage for the blood work. I explained to her that they put in the incorrect group number on the bill. She DENIED saying that my doctor practiced in New York. What???? I told her I would go to Quest Diagnostics in person to try to straighten this out and hung up the phone. When I drove to Quest Diagnostics (this location and since this is where I got my blood work done) I explained to her that they put in my incorrect number of the bill and that's why insurance denied me coverage. She flat out told me that she can't help and I would have to call the number to straighten the situation. Seriously?? They were the ones that made this mistake in the first place. Please word to the wise. Make sure they input all your correct information before leaving your appointment. read more

Be prepared to wait at least an hour. The two ladies in there are the slowest working people I have ever seen. Soon as they get a patient back, they take at least 15-20 minutes with each patient, then they go do something in the back for another 10minutes before calling anybody back. Even if you have an appointment, I waited 1.5 hours to finally get my blood drawn. Every time I come, I'm going to for sure stop coming here. If you don't have time to wait an hour to 2 then don't come here! read more

Wow! That's all I can say. The customer service and treatment we received today was atrocious. I brought my 88 year old Mom is for Dr. ordered bloodwork the day before her birthday. We registered on the log-in machine in the lobby. Once we finally completed the registration we were informed it would be 5-10 minutes. After that time an employee, Stacy, came out and I formed us that "we are not taking any more blood draws today"!! I mentioned that we logged in and were informed we would be helped shortly. Stacy's reply was short "I am telling you we aren't" and turned around and walked out. We were stunned. I sat in the lobby trying to set up an appt. For the next day and as I was about halfway through the appt. registration little miss sunshine (Stacy) informed us we were to leave as they were locking the doors. It was 3:33pm. I am sure this Quest is fine but they obviously have a difficult time hiring employees to represent them in a curious and professional Al manner. WATCH OUT FOR STACY - SHE IS TERRIBLE! read more

I almost hate to recommend this place because Quest and LabCorp have the worst reviews ever. I would only recommend this location in Roseville, 1420 E Roseville Pkwy. I almost hate to post this review because if everybody starts coming here it might change but this is the place to go and I do not live in Roseville. Cheryl was amazing! It was the very first time I've had blood taken that I didn't have to have multiple sticks in multiple location. I literally have no blood and it takes a lot to get blood for me but Cheryl knows what she's doing and I appreciate her so much. My wait time was minimal. I was able to check in on my phone because they sent me a text, sat there for about five minutes before I was called and I was in and out and record time. I will always come here and highly recommend to anyone. read more

I was treated well and didn't have to wait long. It was a good experience for me. The staff were pleasant and efficient.

I scheduled an appointment with the Quest lab a week ago for fasting labs today at 10:20 am. This morning at 8:02 am, I received a text canceling my appointment because "this location will be closed for maintenance." Getting the appointment in the first place was difficult, as I had to wait a week. Having them cancel two hours before the scheduled time for "maintenance" is entirely unacceptable. This location has a poor reputation in the community for having many issues. I won't waste my time trying to access this facility in the future, and I recommend that you avoid it. I got labs here once last year, and the place was disorganized and chaotic. This is not a well-run operation. read more

Have been trying to reach a live person for two weeks without success. All of their contact info sends you to their website, which is useless, the online chat, again, useless (support provides her name and ask what my question is. However, there is NOWHERE to add my question), their phone line which just refers you to their website and online chat. Very poor level of service from Quest corporate. And I still don't know if I have an appointment! read more

Had an appointment and did self check in. Barely any other people there and was in and out. The lady just talked so fast I could barely understand her and gave me a pretty good bruise from the blood draw. read more

Staff needs to be held to a certain degree of professional standard. This location is supposed to open at 7AM. The first staff arrived at 7:05 and the second staff even later. The clinic remained locked as they were still doing their morning routine. As soon as the registration staff opened the door, she mumbled with an attitude saying "Those without an appointment are not guaranteed!", making a customer without an appointment feel like "you're not welcome here!". There were 3 customers at around 7:15 and everybody has completed the kiosk registration. Instead of ensuring that customers are attended to and that labs are drawn quickly, the 2 staff decided to chit chat at the registration area. If you're late for work and arrived with customers already waiting outside because they took the time to come in on time, the least a staff can do is smile and apologize. They were not even making the slightest effort to make it quick and easy. They're wasting people's time with their unprofessional attitude and behavior. Is the company even monitoring their punctuality and productivity? We've been to other Quest labs before and this location is the worst so far. Their video advertisement says "Be kind to front staff." Kindness, respect and courtesy go both ways. There"s also a bright colored sign inside the lab that says "We Welcome Walk-ins". If this location is even serious about this, the staff should make the patients feel welcome. Repeatedly announcing with an attitude and frowning face "if you do not have an appointment, it's not guaranteed!' Is certainly not welcoming. read more

My husband's employer has a health and wellness program where they give you gift cards for being active. One of the optional features is to get your blood pressure, weight and cholesterol checked. Since we didn't have to pay anything out of pocket and would even receive incentives for getting this "biometric screening" done, we decided to go for it. Made an appointment online and selected this location. It's located in a strip mall where the parking lot is very crowded. The spaces seem narrow and it just always looks like an accident waiting to happen in this parking lot. I was eager to get in and get out of this area as soon as possible. Walked into the Quest location and there were several people waiting. There was an employee at the counter but also an electronic device for checking in. I wasn't sure if I was supposed to check in with the human or the machine so I opted for the machine since the human appeared to be busy. Waited probably 15 minutes. They give people with appointments priority over walk-ins. Everything went smoothly. The blood draw went quick and I commented that the blood vial went so fast. The employee commented that their vial has some kind of vacuum so it takes blood out quicker. Wow. Would return to this location if needed in the future. Just be super vigilant when driving around in this parking lot. read more

Be prepared to wait over 45 min to be seen even with an appointment and two other people in line. Their computers are always not working properly. Seems to be a reoccurring problem read more

Horrible. I had fasted for my labs, came on the morning of my appointment just to find a sign outside the door that said this office is closed due to a maintenance issue (They had send an email AFTER my scheduled appt to notify me). Made another appointment which was two weeks out, fasted, again, just to be told that they did not have orders for me in the system (which I know my doctor did send). I went to get the orders printed out as advised, came back 20 minutes later and they told me I had to be treated as a walk in. Waited 30 minutes and ended up leaving for the second time without my blood drawn. They only have 1 person in to check people in and draw the labs so you can imagine how behind everyone's appointments are. By far the most HORRIBLE experience I have had. read more

Just had my blood drawn here, January 26, 2023. No wait. They got me right in, 10 minutes before my scheduled appointment. Both of the employees were friendly and the woman who drew my blood put me at ease. My experience here could not have been better. Thank you! read more

This location has gone down hill in the time I have been a patient there, over 4 years. First off, the younger serious guy who drew my blood yells at me demanding my insurance before I barely got in the room. Then proceeds to tell me without it, I will NOT get my blood work done, period! Wow, thinking back at all the other time, I have never been treated with such an unprofessional lab tech in my life! Learn to treat patients right. You are all awful!! Show some respect for the individuals that pay your wages! read more

Do not EVER go here without an appointment. They make ZERO effort to get you in. There were no appointments available for a week out and I needed my bloodwork done before that so I went in as a walk in 3 TIMES this week. The first time I waited an hour and a half before they announced that some worker had left for a "family emergency " and that they wouldn't be able to get anyone in before lunch (which was still an hour and a half away)! Mind you this is after I had been fasting all morning!! Then I try again today on a Friday and the receptionist announces that anyone on a wait list WILL NOT get in at all today because they schedule 2 appointments every ten minutes!! Horrible customer service at this location. They chit chat with patients at length about random chatter unrelated to health care and keep patients with appointments waiting too. GO ANYWHERE BUT THIS LOCATION!! These people obviously hate their job. read more

I've been going to this Quest for years. It is the only Quest I've ever been to & I stay loyal to it because I've never had a bad experience. I recently got some blood tests from here & Debora was the woman that checked me in & took my blood as well. She was amazing & made my visit a great one - very personable & kind. 5 stars for this Quest Diagnostic & for Debora read more

Wish I could give this place no stars. I hand carried a standing order 6 weeks ago. When I returned last week for my next blood draw, they couldn't find my standing order. I had to call the doctor and request the order be faxed to them. Friday the lab called to say I could come in any time as they had received the fax from my doctor. Today-Monday-now they can't find the faxed order. Had to call the doctor again and request the standing order be faxed yet again. What a huge waste of time and energy. NOT COMING BACK TO THIS LOCATION!!! read more

I took my mom to Quest Lab at 1420 E. Roseville Parkway, Roseville , CA. 9:30 appt. got there 15 minutes early. We were finally out by 10:40. Complete incompetence. I would not return! Anyone needing lab work should go to some other lab. read more

When someone schedules an appointment and sends a confirmation, you would think you could count on employees actually being there - or at the very least notifying the patient that the appointment needs to be rescheduled. Instead, my disabled daughter was unable to get her blood work done, and I wasted an hour and a half and who knows how much in expensive CA gas to transport her to her non-appointment. If I could give a zero star rating, I would. read more

Will never go here again the lady with the strawberry hair who is over aged i didnt get her name was very rude very unprofessional ive never had so many issues with getting blood drawn i was there obviously because i don't feel good after leaving i feel worse. She should have approached it in a different way but instead she was very rude. People who work in such professional business's around sick people should consider other peoples circumstances put other people first. She should be working in a morgue. read more

I didn't realize I needed an appointment (a change due to Covid), but they allowed me to stay and wait (I had fasted, so I appreciated that). I waited about 20 min and then was taken care of. The woman drawing my blood was friendly and efficient. I was pleasantly surprised at how quick and easy this was! read more

If I could give 0, I would. My mom is disabled and takes 2 people to help get her in/out of cars etc. I was told that all Quest take walk ins so I walked in this one before unloading my mom to see how long the wait was. I was told to fill out the Kiosk for a walk in and it shouldn't be more than 5 minutes. I walked out, unloaded my mother and walked back in. There was another gal at the front desk, she asked what time our appointment was and I told her I just filled out the kiosk like the other gal asked me. She raised her voice and pointed her finger "We haven't done walk ins in 2 years! You can't be seen today!" it had my mom trembling. I explained I just talked to the other gal and she huffed at me and kept talking to someone else. It's very easy to have explained that the first time so we didn't waste anyone's time as well as the way she spoke to us was uncalled for. Have some compassion. read more

My kids and I go here often for our lab work! We always get up and go early usually as soon as they open. The same two ladies have been there for a while and are both amazing! I believe Cheryl and Barbara are their names. They have amazing customer service, are always very helpful and we barely feel the needles. They do great work and this is the only one I ever go to! Thanks ladies! read more

Have always received good care here. Having prenatal labs done more than once I can say they have been professional, helpful and friendly each time. read more

I am always nervous about blood work! I made my appointment on line which was very convenient. I arrived on time and was greeted on time. My doctor had been a bit cryptic about my blood tests and when the phlebotomist pulled out 7 test tubes I was concerned. She did a great job! It wasn't unpleasant at all. Professional environment, clean facility! Thanks read more

I would give a negative if I could. Did not have an appointment. Was basically treated so rude by the snarky receptionist. Then told I have to wait. I said ok. I sat down and she gave me rude looks. After 45 minutes of waiting I asked how long. She said again you DON'T HAVE A APPOINTMENT SO IT WILL BE WHENEVER. I got upset with her attitude but never was rude or volgur. The she called security on me, he said I have to leave and they won't see me. He also threatened me with the police. GREAT CUSTOMER SERVICE. read more

I made an appointment and was seen right away. I had my paperwork in hand along with my medical card (this always makes it easier on everyone!) Barbara helped me and was very pleasant and knowledgeable. She double checked my name and DOB and then showed me that all my blood was labeled with my name on it to be sent in. It was quick and she took my blood without any problems. I will for sure be going back to this location in the future! Love the location because it is in a nice shopping complex and it is clean and not in some back of a store. read more

Efficient and very kind. Had a scheduled appointment at 9:30, showed up at 8 and they took me with no hesitation and weren't upset about me being extra early! read more

I hate needles. I fortunately got Barbara. She was kind and I literally barely felt the needle. Couldn't believe it. The whole staff was pleasant and they were fast. Have to say though - great place but try to get Barbara. read more

Made an appointment online the day of very convenient. My appointment was at 3pm arrived close to an hour early to see if they can squeeze me in 2:15pm. They were slow that day I was the only person in there. Had blood work done quick easy in and out in less than 10 minutes. Both the ladies were very nice. read more

The Flustered Phlebotomist. The one person they have working is inefficient and slow. She does not really seem to know what she is doing. Not someone that I am confident to have jabbing a needle into my arm. All of their locations are like this. I hate Quest. They are all about maximizing their profit with the poorest employees they can get, at the lowest staffing possible. I have had to wait as much as three hours before, for a blood draw. And appointments are an illusion. It is strictly first come, first served. I need to find some other source for my regular blood labs. read more

I was sent here from US healthworks because hey couldn't draw my blood. Now sitting here for 20 mins, I know there is nobody ahead of me and Cheryl (front desk person) hasn't called me up to even take my paperwork. There is one other patient here waiting as well. I am pretty annoyed with the lack of organization of this office. read more

I've been to many quest locations and they always seem to accommodate the patient but this is absolutely not the case here... there were two phlebotomist standing around and myself and my 4yr old were waiting for my dr to change an order.. after them telling me there's absolutely no walk ins (even though the automated recording confirmed there was) anyway a very sickly man walks in and explains the situation which was pretty dire he was obviously very very ill and needed ths blood work for a specialist on Monday ( which was also my case for my son but he's not emergently Ill so we could wait a little and the phlebotomist with a smug rude attitude told him no exceptions she wouldn't draw his blood and he could make an appt ... there was zero compassion or empathy and her or the other phlebotomist just standing there song nothing could have very easily just drew him or me for that matter but them not doing anything was apparently more important than helping people and making life easier for everyone involved. They were so callous while talking to that man it was appalling. I hope if they're ever that sick they treated with the same heartlessness they showed him. Very shameful. read more