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Quest Diagnostics

2.4 (83 reviews)
Open 7:00 am - 4:00 pm

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The bruise from the blood test

One of the worst medical experiences I've ever had. During my visit, the first nurse was kind but couldn't find my vein and called for assistance. The second nurse who came in was completely unprofessional, aggressive, and rude. She yanked my arm, yelled "relax" at me multiple times, and when I calmly asked if she had gotten the vein, she "joked" by loudly saying: "No, I'm gonna punch you in your forehead." I was genuinely scared to move while the needle was inside my vein. On top of that, I was left with a massive bruise that I've never had before from any blood draw. To make things worse, an hour later I received a call from the lab saying my blood tubes somehow leaked -- which sounds highly suspicious -- and I was asked to come back and redo the entire procedure. Thankfully, the second technician was respectful and professional, but that does not excuse the completely unacceptable behavior I experienced during my first visit. I strongly advise avoiding this location. The staff's behavior was not only unprofessional but downright unsafe.

Tina P.

0 stars I think the gals working this morning, need a stronger sense of compassion, and professionalism. Maybe you can get educated by the lovely gals at the Lincoln 3rd St. location. It's my understanding that everything you told my husband this morning, regarding his stat appt; is incorrect. He was not a walk in, he was STAT. You fit him in. You not tell him it will be a 2 - 3 hour wait. He has been going to various Quest Diagnostics Labs, on a regular basis for 4 years now. He has had no issues at other QD labs, when it's a stat order. Signed by, a concerned wife of a pancreatic cancer fighter.

Gillian Y.

Scheduling and updating appointment easy. Online portal easy. This is where my insurance makes me go for any lab work. So I did not have a choice. After multiple tries, the phlebotomist finally got a vein in the middle of my forearm and now I have an enormous bruise and can barely make a fist. I've had other phlebotomists have a hard time getting a vein before but never in my life ended up with this large or dark of a bruise from a simple annual blood draw. I'm glad I only get blood work once every few years. Because I would do not want to ever come back.

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2 years ago

In and out great staff! Great experience . I made and appointment and was able to check in from my car and I was in and out.

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2 years ago

I don't understand why a gender blood tests takes more than 3 weeks. They're horrible, no communication skills whatsoever.

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Review Highlights - Quest Diagnostics

I came in to drop off a urine sample, as instructed by my doctor's office.

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Quest Diagnostics

Quest Diagnostics

2.6(56 reviews)
1.3 mi

My husband's employer has a health and wellness program where they give you gift cards for being…read moreactive. One of the optional features is to get your blood pressure, weight and cholesterol checked. Since we didn't have to pay anything out of pocket and would even receive incentives for getting this "biometric screening" done, we decided to go for it. Made an appointment online and selected this location. It's located in a strip mall where the parking lot is very crowded. The spaces seem narrow and it just always looks like an accident waiting to happen in this parking lot. I was eager to get in and get out of this area as soon as possible. Walked into the Quest location and there were several people waiting. There was an employee at the counter but also an electronic device for checking in. I wasn't sure if I was supposed to check in with the human or the machine so I opted for the machine since the human appeared to be busy. Waited probably 15 minutes. They give people with appointments priority over walk-ins. Everything went smoothly. The blood draw went quick and I commented that the blood vial went so fast. The employee commented that their vial has some kind of vacuum so it takes blood out quicker. Wow. Would return to this location if needed in the future. Just be super vigilant when driving around in this parking lot.

N.Sunrise Quest. Absolutely the very worst employee carrier…read moreexperience. So bad that I walked out of my apt. As she walked in. She was screaming unhinged and kept going so I started recording her. As I was walking in the door "she even told me to get out of her way." As she pushed through the door as I was opening it. Quest doesn't care about their patrons or patients. I don't think they care about people, period! No one to call and when you send a note, no one ever contacts you? They should have their license revoked! No one should feel unsafe by a Quest employee while having blood drawn.

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Quest Diagnostics - laboratorytesting - Updated June 2026

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