These people get worse every time I have to come here, how is it that customer service doesn't…read moreimprove ever, the clerks are so rude and unhelpful every day!!! they won't even look on the fax machine or any further in the computer for orders act as though they are doing you a favor every single time you step up to the window to register I can't understand how someone can continue to stay on the payroll and treat the patrons like crap. There's no excuse for bad behavior and poor decisions. If you can't or won't do your job then just don't work. Nobody wants to be there. The least they could do is be decent and kind and no matter how many times you report this treatment and behavior to the company they couldn't care less as well. The type of care you receive is no care at all. It's disturbing that people of that caliber are actually in the medical facility. Shame on TRICARE for allowing this for petrol behavior that only gets worse.

This was my first visit to Tricore Reference Labs. I had been under the impression that they opened…read moreat 7 AM. That is wrong, they open at 8 AM. However, you might still want to get their really early, because the line is LONG getting in to get some blood work done. I got there at 7:30 AM. I was second in line. The next 30 minutes a lot of people showed up to have blood drawn. They were efficient. We scanned a QR-Code to determine our place in line. Someone would come out, announce that number and in you'd go. You let them know you're there at the desk. Then wait again for them to call that number you got earlier when you scanned the QR-Code with your phone. Once you get in to see someone to draw you blood (which is really soon), they're really quick to get the blood drawn. Then you're on your way. Very efficient, quick and friendly.

Presbyterian GI Laboratory on Southern Blvd., in Rio Rancho is an excellent medical facility if one…read morerequires lab work. The staff is efficient, friendly, kind, caring, informative, knowledgeable and respectful. A very apprehensive process can be turned into a tranquil, worry free experience.

Always way behind and understaffed. Y'all should really make less appointments to align with…read morestaffing not fairytale corporate goals. People have professional schedules and I've never waited with an appointment at tricore. Unfortunately one doctor I see uses quest. They are awful

Terrible customer service and absolutely no regard for any of their disabled or elderly patients,…read moreyour staff treated their customers like trash they should work on that and do something about that

Had to have blood work done , it has been awhile since I have been here …read more I checked in & 9:15 am and took my number and sat done within 5 minutes they called my number.Madison was very pleasant and professional she poked me once in my left arm and smooth sailing from there ,yay ! Usually they poke me more than once not this time , thank you Madison .0

I've been here since 11:35am I am currently still waiting to get blood work done. I am writing this…read morereview as I am still waiting it's been 45 mins now people have came after me and been seen before me this very unprofessional. DO NOT COME HERE if you want to wait for hours. Do better tricore!

I had a really great experience at this clinic. I came in for a general check-up, labs. Everything…read morewas handled smoothly and professionally. The provider was thorough, took the time to answer my questions, and made me feel comfortable throughout the visit. You can tell they genuinely care about their patients and take pride in what they do. Overall, it was a positive experience, and I would definitely recommend this clinic to others looking for attentive and quality care.

I am so thankful for Christy and her incredible knowledge. She helped me go from barely making it…read morethrough my day to being back at the gym and feeling strong again. Her guidance and care have made a huge difference in my health and overall well-being. Christy truly cares about her clients and takes the time to share her knowledge in a way that empowers you to take control of your health. Because of her, I've learned how to keep my blood healthy and maintain habits that support my body every day. I honestly don't know where I would be without her support. She has played a huge role in helping me feel healthy again, and I'm incredibly grateful for everything she's done for me.

Christy is awesome. We believe in her 100%. She listens and is emphatic to our concerns. She is…read morereliable and doesn't try to prescribe things we don't need. We enjoy our sessions with her when visiting Albuquerque. Thank you Christy! 5 stars!

Mrs.Slim was wonderful. My blood draw was gentle and efficient. She has a great bed side manner…read more Thank you!

here as a at 7:30. Wait until 9:10 to be seen. Turned out I didn't have the tests I needed…read more Esmeralda was terrific. The computer no longer was able to make an appointment for me and the manager. Denise suggested I go home and make an appointment online.(Colorado.-I was in Albuquerque because there's no quest in my hometown.) Denise was very short boarding on rude because I wasn't able to use the office computer system which at that time I've found a very complicated, not addressing my needs. In this day of AI I understand computers are useful. This makes customer service even more important. We're not cattle.! or are we?

Open on Sunday.....yes. Which makes getting blood work done when your not working eezy peezy…read more Easy parking. Easy check in Great experience from start to finish

This place takes appointments, acts like an urgent care, and yet doesn't care about the people in…read moreneed. All about "appointments" even when the person is going through an emergency they tell you to go to another urgent care. This place is a joke and the staff are jokes too. They have zero manners and the care quality is absolutely horrendous. By the time they see you you're basically dead not even a joke Another reason why New Mexico is failing its own.

Phlebotomist was fine, but whoever I made the reservation with on the phone canceled my appointment…read morewithout telling me so I sat there in the waiting room for a 45 minutes before one of the staff finally informed me what happened. I had to reschedule and wait another half hour before finally getting my blood drawn. I will be going to a different location next time.

Went to for routine blood work staff was friendly, officiant, and proficient. Was a little worried…read morebecause I had forgotten my insurance card but they had it on file and it wasn't an issue. Oh I didn't feel the prick and the tech nailed the vein first try.