The person who takes tickets and insurance information is always rude and acts like each patient is…read moreruining her life. I hate going here.

These people get worse every time I have to come here, how is it that customer service doesn't…read moreimprove ever, the clerks are so rude and unhelpful every day!!! they won't even look on the fax machine or any further in the computer for orders act as though they are doing you a favor every single time you step up to the window to register I can't understand how someone can continue to stay on the payroll and treat the patrons like crap. There's no excuse for bad behavior and poor decisions. If you can't or won't do your job then just don't work. Nobody wants to be there. The least they could do is be decent and kind and no matter how many times you report this treatment and behavior to the company they couldn't care less as well. The type of care you receive is no care at all. It's disturbing that people of that caliber are actually in the medical facility. Shame on TRICARE for allowing this for petrol behavior that only gets worse.

Presbyterian GI Laboratory on Southern Blvd., in Rio Rancho is an excellent medical facility if one…read morerequires lab work. The staff is efficient, friendly, kind, caring, informative, knowledgeable and respectful. A very apprehensive process can be turned into a tranquil, worry free experience.

Always way behind and understaffed. Y'all should really make less appointments to align with…read morestaffing not fairytale corporate goals. People have professional schedules and I've never waited with an appointment at tricore. Unfortunately one doctor I see uses quest. They are awful

Terrible customer service and absolutely no regard for any of their disabled or elderly patients,…read moreyour staff treated their customers like trash they should work on that and do something about that

Ability to walk in when necessary and wonderful phlebotomists! Easy parking and I like the fact…read morethat it's first come first serve or appointments.

Had to have blood work done , it has been awhile since I have been here …read more I checked in & 9:15 am and took my number and sat done within 5 minutes they called my number.Madison was very pleasant and professional she poked me once in my left arm and smooth sailing from there ,yay ! Usually they poke me more than once not this time , thank you Madison .0

Albert Morales is brilliant. In my first appointment, he found a solution for me that 6+ years of…read moredoctors and specialists couldn't find. I'm so grateful. The staff is also very friendly.

I am so thankful for Christy and her incredible knowledge. She helped me go from barely making it…read morethrough my day to being back at the gym and feeling strong again. Her guidance and care have made a huge difference in my health and overall well-being. Christy truly cares about her clients and takes the time to share her knowledge in a way that empowers you to take control of your health. Because of her, I've learned how to keep my blood healthy and maintain habits that support my body every day. I honestly don't know where I would be without her support. She has played a huge role in helping me feel healthy again, and I'm incredibly grateful for everything she's done for me.

Christy is awesome. We believe in her 100%. She listens and is emphatic to our concerns. She is…read morereliable and doesn't try to prescribe things we don't need. We enjoy our sessions with her when visiting Albuquerque. Thank you Christy! 5 stars!

here as a at 7:30. Wait until 9:10 to be seen. Turned out I didn't have the tests I needed…read more Esmeralda was terrific. The computer no longer was able to make an appointment for me and the manager. Denise suggested I go home and make an appointment online.(Colorado.-I was in Albuquerque because there's no quest in my hometown.) Denise was very short boarding on rude because I wasn't able to use the office computer system which at that time I've found a very complicated, not addressing my needs. In this day of AI I understand computers are useful. This makes customer service even more important. We're not cattle.! or are we?

Terrible. Absolutely filthy. The toilet looked dirtier than a gas station toilet. Workers don't…read moregreet you to make sure you're checking in properly. I ended up helping a an older guests check in. When I finally was called back, I realized only one young guy was doing any work with guests while 2 older females were laughing and have a great time chatting in the back. Could be why I was called in 30 minutes later than my scheduled appointment. If you can avoid this location, do.

Surprised to see this outlet rated so low…read more Made an appointment with ease. There were appointments later in the day that I first looked, but I chose one at a time that was more convenient to my schedule a few days out. On a Monday morning. Arrived to find plenty of parking and good signage (not everyone was paying attention to the clear and easy to see signs that explain everything, but they are there). There was an electronic check-in kiosk with one person in front of me. She was elderly (in her late 80s, checking in herself and her hubby who was in his mid 90s) and I had to help her with the sign-in, which I was pleased to be able to do (the machine itself was not terribly confusing, but it wasn't as straightforward as it might have been). I had arrived twenty minutes early and the machine would not let me check in yet. So I sat down (plenty of seating) and tried again in five minutes - it let me check in and I didn't even have time to sit back down before my number was called. A very pleasant clerk took my insurance and ID information and got me set up for my tests (two ordered by the doc: one to take away and one blood draw), then walked me back an introduced me to the phlebotomist. The phlebotomist was also very pleasant and she took care of the blood draw in a flash with no pain. She asked after prospective clotting issues and then told me when I should remove the bandage. And out the door I went - before my appointment time had even arrived. I usually use the Tricore over on Montgomery just E of the Target, but they're closed for a (renovation?) period. This Harper Tricore visit was a great experience - minus one star only because that check-in kiosk could be set up to be a little less confusing for older folks.

Open on Sunday.....yes. Which makes getting blood work done when your not working eezy peezy…read more Easy parking. Easy check in Great experience from start to finish

Phlebotomist was fine, but whoever I made the reservation with on the phone canceled my appointment…read morewithout telling me so I sat there in the waiting room for a 45 minutes before one of the staff finally informed me what happened. I had to reschedule and wait another half hour before finally getting my blood drawn. I will be going to a different location next time.

Went to for routine blood work staff was friendly, officiant, and proficient. Was a little worried…read morebecause I had forgotten my insurance card but they had it on file and it wasn't an issue. Oh I didn't feel the prick and the tech nailed the vein first try.