Surprised to see this outlet rated so low…read more Made an appointment with ease. There were appointments later in the day that I first looked, but I chose one at a time that was more convenient to my schedule a few days out. On a Monday morning. Arrived to find plenty of parking and good signage (not everyone was paying attention to the clear and easy to see signs that explain everything, but they are there). There was an electronic check-in kiosk with one person in front of me. She was elderly (in her late 80s, checking in herself and her hubby who was in his mid 90s) and I had to help her with the sign-in, which I was pleased to be able to do (the machine itself was not terribly confusing, but it wasn't as straightforward as it might have been). I had arrived twenty minutes early and the machine would not let me check in yet. So I sat down (plenty of seating) and tried again in five minutes - it let me check in and I didn't even have time to sit back down before my number was called. A very pleasant clerk took my insurance and ID information and got me set up for my tests (two ordered by the doc: one to take away and one blood draw), then walked me back an introduced me to the phlebotomist. The phlebotomist was also very pleasant and she took care of the blood draw in a flash with no pain. She asked after prospective clotting issues and then told me when I should remove the bandage. And out the door I went - before my appointment time had even arrived. I usually use the Tricore over on Montgomery just E of the Target, but they're closed for a (renovation?) period. This Harper Tricore visit was a great experience - minus one star only because that check-in kiosk could be set up to be a little less confusing for older folks.

Open on Sunday.....yes. Which makes getting blood work done when your not working eezy peezy…read more Easy parking. Easy check in Great experience from start to finish

I am so thankful for Christy and her incredible knowledge. She helped me go from barely making it…read morethrough my day to being back at the gym and feeling strong again. Her guidance and care have made a huge difference in my health and overall well-being. Christy truly cares about her clients and takes the time to share her knowledge in a way that empowers you to take control of your health. Because of her, I've learned how to keep my blood healthy and maintain habits that support my body every day. I honestly don't know where I would be without her support. She has played a huge role in helping me feel healthy again, and I'm incredibly grateful for everything she's done for me.

Christy is awesome. We believe in her 100%. She listens and is emphatic to our concerns. She is…read morereliable and doesn't try to prescribe things we don't need. We enjoy our sessions with her when visiting Albuquerque. Thank you Christy! 5 stars!

Went in to get tested for Covid. Instead, experienced an employee be incredibly rude to a customer…read more While in the waiting room, the employees were all talking about ordering food from door dash and joking around. Obviously, they were not doing a lot of work. Then a woman stepped in from the outside and politely asked when she could expect to receive a call to come in because it was 10 minutes after her scheduled appointment time. The desk clerk snapped at her "We're very busy right now. You're just going to have to be patient alright?" He said it with condescension dripping from his voice. Once she left out the door, he goes "Jesussssss." Loud enough for me and the two others in the waiting room to clearly hear. I was appalled at his attitude towards customers. If it's possible, DO NOT SUPPORT THIS CLINIC!

Horrible place! Went in to take a rapid COVID test, going to fly out of the country for work. DOH…read moreresponses with a negative result the the app SW labs insisted I use, that would provide the details I need to fly tomorrow does not work. The results were not available! Called their number repeatedly from 4:45 on, no one answered when the office closes at 5:00!! Their on hold noise sounded strange and straight out of a bad recording from a Jurassic Park movie. They don't even deserve one star. DO NOT USE THIS COMPANY!!! It is a shame such a beautiful place as New Mexico is mired down with such inadequate services.

I came in for labs for a research study, they needed to be done at a specific time. The appointment…read morescheduling & check in was super fast. There was no one else in the lab but the tech. I arrived 7 minutes before my appointment. It took her 9 minutes to acknowledge my presence. She looked at me holding the kit I brought in & LOUDLY told me she wasn't going to help me because she gets off in 15 minutes "I don't want to piss my boss off by staying even one minute late". She argued with me about what needed to be done for it without even really looking at it, about which shipper needed to be contacted. I mean, if I had been late I would understand, but she had almost 1/2 an hour to draw 3 tubes of blood & take my blood pressure. I realize how quickly this can and should be done because I'm a nurse. If I treated my ER patients like that I wouldn't have a job. The very least she could have done was taking the material and getting it set up for the next person. Now it's 20 minutes past my appointment, Still haven't seen the next person. 5 minutes left on the clock for draw time. But I can hear her stocking vacuum tubes, so obviously that's more important than customer service.

I contacted this company multiple times: 1st through email, 2nd on phone (human), 3rd on phone…read more(human), 4th automated system, 5th email. The representatives are not trained correctly here. No one can give me answers about if I will even get a bill in the mail (basic information). I was told I'd get an email with a bill and to wait 24 hours... still never received a bill. I was told a payment plan had been created... though found out a payment plan was never created by the rep I talked to. Never received email responses. Had to set up a payment plan through the robotic automated system for TWICE the amount of the plan the rep had TOLD me they'd set up. Worst customer service I have ever experienced in my life. Would never recommend to get bloodwork done here due to the headache just trying to pay them is, communicate, and get correct information.

I had an absolutely wonderful experience at this Tricore! I made an appointment online, and upon…read morearrival I typed in my code on the kiosk. I was seen within 2 minutes and the front desk woman was so kind and helpful! My blood draw was quick- one poke and no struggle to find the vein (such a relief)! I was in and out within 10 minutes from check in to after a urine drop off. I will definitely be returning to this Tricore when I need blood work in the future!

As a frequent flyer chronically ill person, this is one of my favorite TriCore locations. They have…read moregreat customer service and despite what always looks like a busy waiting area (it is shared with the doctors), it runs very efficiently. Let's be clear. I've had more than a thousand blood draws between labs and hospital stays. That's not an exaggeration. If anything it might be an understatement. This location has some of the best phlebotomists I've ever encountered. Today Paula drew my blood. She was very thorough and smooth. I didn't even feel the needle. She handled my blood thinner issues like a pro and I didn't even bleed at all - a rarity when I'm not even on blood thinners!

If your looking for DNA testing I strongly suggest you go some where else besides here. You will…read morenot get your results on time, nor do they have a plan B for nonspeaking English clients. The Lab they use is totally unprofessional, They don't care if you get your results as long as they get paid that's all they care about. They do nothing to help get your results for non English speaking clients. The lady that did the actual draw is all up about your business. They give out your personal information, I had someone else's phone number in my text group. I made Chava aware of it she never corrected it. There mailbox is always full you can't leave a message. They never return calls, yet there on you for payment. I have an open case with the BBB. my advice don't go here you will regret it.

From the owner: We work with AABB reference labs for Paternity, Prenatal, Siblingship, Grandparent and Immigration…read moreDNA testing. DNA Center of New Mexico is a superior DNA testing facility. Headquartered in Albuquerque, we offer all the common types of DNA paternity tests in the form of prenatal, grandparent, siblingship and immigration for legal and non-legal purposes. We employ experienced, certified DNA collectors and partner with facilities that are accredited by AABB to conduct legal, chain of custody testing. We make the DNA testing process convenient, safe and affordable. And we deliver our clients' test results faster than our competitors while offering 99.99% accuracy and court admissibility. All of our services are rendered within our company-standard, HIPPA-based guidelines of strict privacy and 100% confidentiality.

here as a at 7:30. Wait until 9:10 to be seen. Turned out I didn't have the tests I needed…read more Esmeralda was terrific. The computer no longer was able to make an appointment for me and the manager. Denise suggested I go home and make an appointment online.(Colorado.-I was in Albuquerque because there's no quest in my hometown.) Denise was very short boarding on rude because I wasn't able to use the office computer system which at that time I've found a very complicated, not addressing my needs. In this day of AI I understand computers are useful. This makes customer service even more important. We're not cattle.! or are we?

Terrible. Absolutely filthy. The toilet looked dirtier than a gas station toilet. Workers don't…read moregreet you to make sure you're checking in properly. I ended up helping a an older guests check in. When I finally was called back, I realized only one young guy was doing any work with guests while 2 older females were laughing and have a great time chatting in the back. Could be why I was called in 30 minutes later than my scheduled appointment. If you can avoid this location, do.

Presbyterian GI Laboratory on Southern Blvd., in Rio Rancho is an excellent medical facility if one…read morerequires lab work. The staff is efficient, friendly, kind, caring, informative, knowledgeable and respectful. A very apprehensive process can be turned into a tranquil, worry free experience.