I came in for labs for a research study, they needed to be done at a specific time. The appointment…read morescheduling & check in was super fast. There was no one else in the lab but the tech. I arrived 7 minutes before my appointment. It took her 9 minutes to acknowledge my presence. She looked at me holding the kit I brought in & LOUDLY told me she wasn't going to help me because she gets off in 15 minutes "I don't want to piss my boss off by staying even one minute late". She argued with me about what needed to be done for it without even really looking at it, about which shipper needed to be contacted. I mean, if I had been late I would understand, but she had almost 1/2 an hour to draw 3 tubes of blood & take my blood pressure. I realize how quickly this can and should be done because I'm a nurse. If I treated my ER patients like that I wouldn't have a job. The very least she could have done was taking the material and getting it set up for the next person. Now it's 20 minutes past my appointment, Still haven't seen the next person. 5 minutes left on the clock for draw time. But I can hear her stocking vacuum tubes, so obviously that's more important than customer service.

I contacted this company multiple times: 1st through email, 2nd on phone (human), 3rd on phone…read more(human), 4th automated system, 5th email. The representatives are not trained correctly here. No one can give me answers about if I will even get a bill in the mail (basic information). I was told I'd get an email with a bill and to wait 24 hours... still never received a bill. I was told a payment plan had been created... though found out a payment plan was never created by the rep I talked to. Never received email responses. Had to set up a payment plan through the robotic automated system for TWICE the amount of the plan the rep had TOLD me they'd set up. Worst customer service I have ever experienced in my life. Would never recommend to get bloodwork done here due to the headache just trying to pay them is, communicate, and get correct information.

I have been coming to this Quest location for over 4 years now, and I am always impressed with the…read morestaff here. I am truly surprised at the number of low reviews here on Yelp. The staffers, they work hard, and provide excellent services as well as customer attention, and they are both competent and kind. This morning, for example, I arrived on time for my appointment. I checked in using my phone via the Quest app link. The internet there is not good, but it is not the fault of the staff. Elmer helped me (and several people) to get checked in. While Elmer worked on getting my lab requisitions into their system, an older man walked in and was completely confused as to everything. A female staff member came out to show him the kiosk where he could log in. The man did not have an appointment, and he did not know his phone number to retrieve the appointment (even if he had one). She could have said "sorry, I can't help you, but instead she asked if he had a wife or other family member whose number they could use to get him checked in. Fortunately, he knew his wife's cell number. There were five or so people who walked in at 8:30 for blood work without appointments - and on a Monday of all things. Even with all that going on, I always feel like I am seen and respected. Each tech always engages me in conversation about myself and my day. I always feel cared for. These staffers are on their feet all day, and I am just always impressed at how kind they all are - every time I visit.

Veronica was fabulous as always. Just an FYI. they don't take walk ins anymore so schedule online…read more Also they take a credit/debit card before blood draw in case your insurance doesn't cover it. Just their policy.

Always way behind and understaffed. Y'all should really make less appointments to align with…read morestaffing not fairytale corporate goals. People have professional schedules and I've never waited with an appointment at tricore. Unfortunately one doctor I see uses quest. They are awful

Terrible customer service and absolutely no regard for any of their disabled or elderly patients,…read moreyour staff treated their customers like trash they should work on that and do something about that

I am so thankful for Christy and her incredible knowledge. She helped me go from barely making it…read morethrough my day to being back at the gym and feeling strong again. Her guidance and care have made a huge difference in my health and overall well-being. Christy truly cares about her clients and takes the time to share her knowledge in a way that empowers you to take control of your health. Because of her, I've learned how to keep my blood healthy and maintain habits that support my body every day. I honestly don't know where I would be without her support. She has played a huge role in helping me feel healthy again, and I'm incredibly grateful for everything she's done for me.

Christy is awesome. We believe in her 100%. She listens and is emphatic to our concerns. She is…read morereliable and doesn't try to prescribe things we don't need. We enjoy our sessions with her when visiting Albuquerque. Thank you Christy! 5 stars!

VERY DISSATISFIED WITH TRICORE. I needed a arterial blood…read moredraw so I went to a tricore office in winrock where I was informed that, that office doesn't do those and I needed to go to Anna Kaseman, where i had never been before. After searching quite a while I finally found the office. They drew the blood and about an hour later my physician called telling me the results are not consistent with a arterial draw. They got it from a vein. I returned for a redraw BUT they would not do it without another order. Of course my doctor was out of the office by then. VERY DISSATISFIED WITH TRICORE.

VERY WELL TRAINED , they were able to get my lab work done very quick . would definitely recommend.read more

Ability to walk in when necessary and wonderful phlebotomists! Easy parking and I like the fact…read morethat it's first come first serve or appointments.

Had to have blood work done , it has been awhile since I have been here …read more I checked in & 9:15 am and took my number and sat done within 5 minutes they called my number.Madison was very pleasant and professional she poked me once in my left arm and smooth sailing from there ,yay ! Usually they poke me more than once not this time , thank you Madison .0

Surprised to see this outlet rated so low…read more Made an appointment with ease. There were appointments later in the day that I first looked, but I chose one at a time that was more convenient to my schedule a few days out. On a Monday morning. Arrived to find plenty of parking and good signage (not everyone was paying attention to the clear and easy to see signs that explain everything, but they are there). There was an electronic check-in kiosk with one person in front of me. She was elderly (in her late 80s, checking in herself and her hubby who was in his mid 90s) and I had to help her with the sign-in, which I was pleased to be able to do (the machine itself was not terribly confusing, but it wasn't as straightforward as it might have been). I had arrived twenty minutes early and the machine would not let me check in yet. So I sat down (plenty of seating) and tried again in five minutes - it let me check in and I didn't even have time to sit back down before my number was called. A very pleasant clerk took my insurance and ID information and got me set up for my tests (two ordered by the doc: one to take away and one blood draw), then walked me back an introduced me to the phlebotomist. The phlebotomist was also very pleasant and she took care of the blood draw in a flash with no pain. She asked after prospective clotting issues and then told me when I should remove the bandage. And out the door I went - before my appointment time had even arrived. I usually use the Tricore over on Montgomery just E of the Target, but they're closed for a (renovation?) period. This Harper Tricore visit was a great experience - minus one star only because that check-in kiosk could be set up to be a little less confusing for older folks.

Open on Sunday.....yes. Which makes getting blood work done when your not working eezy peezy…read more Easy parking. Easy check in Great experience from start to finish

I now have a job that doesn't require a CDL, but I am maintaining the requirements to keep it. I…read morecannot speak highly enough of Custom Health Services. From the moment I walked through their door, I felt welcomed and valued. Dr. Silverman and Shari were not only professional but also incredibly caring and attentive to my needs and questions I had. I wholeheartedly recommend Custom Health Services to anyone looking for personalized, compassionate, and professional services. They truly go above and beyond for their clients, and I am grateful to be one of them.

As I stated 6 months ago, this is last company that you should be doing business with. Never in my…read more30 years of having a cdl have I ever been locked into a facility and not allowed to go back to my car. Concentra, Labcorps and all the other labs have waiting rooms and you can walk to the parking as many times as you like. The misinterpretation of the rule is another indication of the incompetence that's run rampant in this business. No, this bad experience didn't hinder me in any way, I was employed when I was held captive here and was employed when I was freed. NEVER EVER in my 30 years of professionally driving and testing have I gone to a testing facility where I had to be buzzed in and locked in. If you drivers don't believe this isn't the norm leave this go around town to Concentra, Labcorps, and any reputable testing facility. This is one facility that I believe fell through the cracks of federally licensed facilities that have a standard to meet. After my experience with them, I went to. Reputable company and took a test that day. They provide a box for your possessions, but that box isn't secure and have no lock. The company I went to after leaving this prison, had a lockbox and I was given the key as I went to the restroom to provide a specimen. In this thread I've provided at three reasons for you to take your business elsewhere. Giving this company 1 star would be misleading, and - stars isn't and option, so I'm forced to give at least one star. But know a negative 5 would be my rating if it were available.

The office staff were pleasant, respectable and helpful. Not like other labs I have gone to. The…read morenice young lady even handed me her phone to log into my appointment since my phone would not connect. They all were friendly and sweet. Some labs you only get a kiosk and if you have an issue you are on your own. I look forward to go and get my blood drawn now. Their prices are reasonable and since I pay out of pocket I am so happy. My specimen was sent to Dr. Data effectively and my results were prompt. Thank you for your superb service.

To the owner of this franchise: I've been going to ALTN for years now. They are a business. I…read morenever expedited them to be my BFF. But I AM DONE. The employee who was on duty on Saturday 6/20/2026 is wonderful. The one with the tattoo on her throat. :-) She knows what customer service is. I have just loved her. The two employees who were on duty today 6/22/2026 -- they are not at all nice. In fact, the older one who has been there forever -- she is SO RUDE and SO UNKIND. Unbelievable. But I've kept going to this ALTN because this is the only one in the whole state of NM. I've been so grateful that I can get my B12 injections when I've wanted them. However, this morning I went into the office with some printed-out information that I got off of the general ALTN website (I don't want to go into what it was, not on social media). And the older one went for my jugular. She accused me of "you're always trying to start something". Huh. I thought she'd be happy to see the info I brought in. What could anyone start something in a lab -- especially a lab one is grateful for. smh And not only that -- she proved that she's not very bright either. //// I AM FED UP WITH HER NASTINESS. (The other one, this morning, is no great shakes either.) I'm never going back. I called and emailed ALTN Corporate. I left a message asking that you call me. You and I have run across each other in the office a couple of times. You were so nice. If I don't hear from you, at least you have this. I'm taking my business elsewhere, and I've already found another lab. Just know that this ALTN can't be trusted anymore either. I will be contacting the state of NM department of health with my complaint.