I came in for labs for a research study, they needed to be done at a specific time. The appointment…read morescheduling & check in was super fast. There was no one else in the lab but the tech. I arrived 7 minutes before my appointment. It took her 9 minutes to acknowledge my presence. She looked at me holding the kit I brought in & LOUDLY told me she wasn't going to help me because she gets off in 15 minutes "I don't want to piss my boss off by staying even one minute late". She argued with me about what needed to be done for it without even really looking at it, about which shipper needed to be contacted. I mean, if I had been late I would understand, but she had almost 1/2 an hour to draw 3 tubes of blood & take my blood pressure. I realize how quickly this can and should be done because I'm a nurse. If I treated my ER patients like that I wouldn't have a job. The very least she could have done was taking the material and getting it set up for the next person. Now it's 20 minutes past my appointment, Still haven't seen the next person. 5 minutes left on the clock for draw time. But I can hear her stocking vacuum tubes, so obviously that's more important than customer service.

I contacted this company multiple times: 1st through email, 2nd on phone (human), 3rd on phone…read more(human), 4th automated system, 5th email. The representatives are not trained correctly here. No one can give me answers about if I will even get a bill in the mail (basic information). I was told I'd get an email with a bill and to wait 24 hours... still never received a bill. I was told a payment plan had been created... though found out a payment plan was never created by the rep I talked to. Never received email responses. Had to set up a payment plan through the robotic automated system for TWICE the amount of the plan the rep had TOLD me they'd set up. Worst customer service I have ever experienced in my life. Would never recommend to get bloodwork done here due to the headache just trying to pay them is, communicate, and get correct information.

I have been coming to this Quest location for over 4 years now, and I am always impressed with the…read morestaff here. I am truly surprised at the number of low reviews here on Yelp. The staffers, they work hard, and provide excellent services as well as customer attention, and they are both competent and kind. This morning, for example, I arrived on time for my appointment. I checked in using my phone via the Quest app link. The internet there is not good, but it is not the fault of the staff. Elmer helped me (and several people) to get checked in. While Elmer worked on getting my lab requisitions into their system, an older man walked in and was completely confused as to everything. A female staff member came out to show him the kiosk where he could log in. The man did not have an appointment, and he did not know his phone number to retrieve the appointment (even if he had one). She could have said "sorry, I can't help you, but instead she asked if he had a wife or other family member whose number they could use to get him checked in. Fortunately, he knew his wife's cell number. There were five or so people who walked in at 8:30 for blood work without appointments - and on a Monday of all things. Even with all that going on, I always feel like I am seen and respected. Each tech always engages me in conversation about myself and my day. I always feel cared for. These staffers are on their feet all day, and I am just always impressed at how kind they all are - every time I visit.

Veronica was fabulous as always. Just an FYI. they don't take walk ins anymore so schedule online…read more Also they take a credit/debit card before blood draw in case your insurance doesn't cover it. Just their policy.

Always way behind and understaffed. Y'all should really make less appointments to align with…read morestaffing not fairytale corporate goals. People have professional schedules and I've never waited with an appointment at tricore. Unfortunately one doctor I see uses quest. They are awful

Terrible customer service and absolutely no regard for any of their disabled or elderly patients,…read moreyour staff treated their customers like trash they should work on that and do something about that

I am so thankful for Christy and her incredible knowledge. She helped me go from barely making it…read morethrough my day to being back at the gym and feeling strong again. Her guidance and care have made a huge difference in my health and overall well-being. Christy truly cares about her clients and takes the time to share her knowledge in a way that empowers you to take control of your health. Because of her, I've learned how to keep my blood healthy and maintain habits that support my body every day. I honestly don't know where I would be without her support. She has played a huge role in helping me feel healthy again, and I'm incredibly grateful for everything she's done for me.

Christy is awesome. We believe in her 100%. She listens and is emphatic to our concerns. She is…read morereliable and doesn't try to prescribe things we don't need. We enjoy our sessions with her when visiting Albuquerque. Thank you Christy! 5 stars!

VERY WELL TRAINED , they were able to get my lab work done very quick . would definitely recommend.read more

I have been a patient for some time. I have never had a long wait time. Staff are all friendly and…read morecourteous. I love this facility the only thing that is discerning is when you try to reach them by phone. It takes a very long time for someone to answer. I know they are busy so I am grateful that we have them. We should be grateful that they do a good job. Sometimes we have to think about their work and remember that they are human and very busy. Thank you to each of them I am grateful.

Had to have blood work done , it has been awhile since I have been here …read more I checked in & 9:15 am and took my number and sat done within 5 minutes they called my number.Madison was very pleasant and professional she poked me once in my left arm and smooth sailing from there ,yay ! Usually they poke me more than once not this time , thank you Madison .0

I've been here since 11:35am I am currently still waiting to get blood work done. I am writing this…read morereview as I am still waiting it's been 45 mins now people have came after me and been seen before me this very unprofessional. DO NOT COME HERE if you want to wait for hours. Do better tricore!

Open on Sunday.....yes. Which makes getting blood work done when your not working eezy peezy…read more Easy parking. Easy check in Great experience from start to finish

This place takes appointments, acts like an urgent care, and yet doesn't care about the people in…read moreneed. All about "appointments" even when the person is going through an emergency they tell you to go to another urgent care. This place is a joke and the staff are jokes too. They have zero manners and the care quality is absolutely horrendous. By the time they see you you're basically dead not even a joke Another reason why New Mexico is failing its own.

I now have a job that doesn't require a CDL, but I am maintaining the requirements to keep it. I…read morecannot speak highly enough of Custom Health Services. From the moment I walked through their door, I felt welcomed and valued. Dr. Silverman and Shari were not only professional but also incredibly caring and attentive to my needs and questions I had. I wholeheartedly recommend Custom Health Services to anyone looking for personalized, compassionate, and professional services. They truly go above and beyond for their clients, and I am grateful to be one of them.

As I stated 6 months ago, this is last company that you should be doing business with. Never in my…read more30 years of having a cdl have I ever been locked into a facility and not allowed to go back to my car. Concentra, Labcorps and all the other labs have waiting rooms and you can walk to the parking as many times as you like. The misinterpretation of the rule is another indication of the incompetence that's run rampant in this business. No, this bad experience didn't hinder me in any way, I was employed when I was held captive here and was employed when I was freed. NEVER EVER in my 30 years of professionally driving and testing have I gone to a testing facility where I had to be buzzed in and locked in. If you drivers don't believe this isn't the norm leave this go around town to Concentra, Labcorps, and any reputable testing facility. This is one facility that I believe fell through the cracks of federally licensed facilities that have a standard to meet. After my experience with them, I went to. Reputable company and took a test that day. They provide a box for your possessions, but that box isn't secure and have no lock. The company I went to after leaving this prison, had a lockbox and I was given the key as I went to the restroom to provide a specimen. In this thread I've provided at three reasons for you to take your business elsewhere. Giving this company 1 star would be misleading, and - stars isn't and option, so I'm forced to give at least one star. But know a negative 5 would be my rating if it were available.

I've been going to ALTN for years. It's great. Are there going to be mistakes? Of course, Even…read morerestaurants make mistakes. Come on. No one and nothing is perfect. I'm just grateful that I can get any blood test I want. Can get good B12 injections. Be grateful that ALTN is in NM. I come from CA -- there isn't one ALTN there -- not in the whole state.

This place is disgusting, incredibly unprofessional. They stuck me 4 times and could not get the…read moretest done. The conversation by the employees was beyond unprofessional. There was hair on the testing vial, and when I complained about all of this, the manager didn't seem to care. Do not go there!!!!!!