Normally they're pretty good here. Wait time isnt horrendous, especially if you schedule an…read moreappointment, staff is generally friendly, or at least professional, practioners are thorough. The only complaint I have is they are not great at sending in prescriptions. Usually this isnt an issue, I just call the clinic and they ship it over to my pharmacy within half an hour. This time was very different. I went there yesterday with an appointment time of 1, for a sore throat. Tested positive for strep, and was told they'd ship over an antibiotic prescription. I was very sick, and went home after the appointment, because I couldnt stay awake. I woke up this morning, and went to my pharmacy just after they opened, about 930am. No prescription. I call the office and am told the practioners are busy, and will get back to me. I call an hour later, same story. I call 2 hours later, same story. I call again around 4:30 in the afternoon, and the lady says she'll look into it and get back to me. It's been almost 20 minutes, and still no call back. Im at my wits end.

This place does not accept walk ins like website states. I got there and I wasn't able to be seen…read moreeven though the entire room was empty and it said 1 patient ahead and that they accept walk-ins online. This place is a joke! A total waste of time and they're tests never work. Also, the Dr. never called in my daughters antibiotics for strep till I complained THE NEXT DAY!!

I went to this Urgent Care facility yesterday, the care was excellent! No wait from the appointment…read moretime and the staff was awesome. Very courteous and kind. I was in and out quickly which included an X-ray. The medications they prescribed were already called into my pharmacy when I got there. Great experience! I would come back here if service is needed again. Thank you Presbyterian Urgent Care in Rio Rancho!

I went Presbyterian 24/7 Urgent care at 9a this, there was 3 others sitting in the lobby whom…read moreappeared to have received the initial screening as they had, blood pressure cups on their arms, after my initial check in (and btw, Brandi who took my BP over my sweat jacket which 1 is pretty thick and 2 my arm size adding in my sweat jacket makes it pretty thick) I watched 4 others walk in, 1 other pushed in a wheelchair, all were conscious however all were taken to the back room while I sat and watched, would it have helped my case if I said either my pain was worse than it was or told them I didn't feel safe in my home? I informed the young lady before I left why I was leaving, this isn't unpresidential service and I felt singled out, when I go to the other Urgent care, I plan to write another review hopefully not in this context, this was at 4515 Coors Blvd, sincerely

Dr. Quintana was EXCEPTIONAL! I am from out of town and he provided great service and eased my mind…read moreduring my travel. 10/10 recommend!!

Don't waste $100.00... they will tell you to go in person for a throat problem. Just curious…read more.. why do they even have virtual appointments when they tell you to go in person...? It is a waste of time and money. Don't bother.

Went for my annual mammogram. It's the one thing I never let lapse. It's so important and…read morepreventative. The care they provide is wonderful. Staff is helpful and informative. The area is beautiful, clean and comfortable. I'm in and out in less than 30 minutes. Don't put it off if you're at the age for annual checks.

Dear Rust medical Center Patient Relations Department,…read more I am writing to file a formal complaint regarding the care I received during my visit on 11/05/2025 at your hospital. I was referred by my car insurance and my physical therapist to receive an MRI due to ongoing symptoms after my accident. During my visit, I reported experiencing numbness down my arm and leg and occasional loss of bladder control -- symptoms that are serious and potentially neurological. Despite clearly explaining this to both the attending doctor and the head nurse, I was told that my condition was not considered an emergency and that I should follow up with an outside doctor. I waited approximately six hours to be seen, only to be dismissed without any imaging or further evaluation. When I expressed my concerns to the head nurse, I was told there was nothing he could do. I was given a steroid injection and some pain medication, and afterward, I was told the steroid could raise my blood sugar levels. I am prediabetic and currently taking medication to manage my blood sugar, yet no one checked or monitored my glucose before or after administering these medications. This was concerning and felt careless, especially given my medical condition. I left the hospital feeling disregarded, frustrated, and worried for my health. The lack of urgency, communication, and attention to my symptoms and medical background was unacceptable. I respectfully request that this matter be investigated and that I receive a response explaining why my symptoms and referral were not taken seriously, and why medications with known risks were administered without proper consideration or follow-up. Thank you for your prompt attention to this matter. I look forward

Wonderful care! We were visiting Rio Rancho from…read moreCA. My husband had an infection that peaked around 5 on the Wednesday before Thanksgiving. Although they were closing at 6, the receptionist encouraged us to come in, no appointments-first come, first serve. We arrived at 5:35. By the time we were seen, 15 min later, our insurance was contacted and approved and a lab test was run. The nursing assistant was professional and personable. The physician assistant (I think Donna) was remarkable: caring, took her time ( said she had plenty of time although 10 minutes away from closing and Thanksgiving ), looked at the lab results, physically examined him, took a thorough history. He did in fact have an infection. She ordered an antibiotic and sent it to Walgreens by our hotel. She encouraged us to call or return shoulder we have questions or problems. We gratefully left at 6:15 and my husband is feeling great!

The Care that I received here was very kind and warm. I've been trying to get referrals forever to…read moretake care of a broken shoulder that I had and they walked me through getting my referrals wouldn't let me leave till I was done.. I'm very bad at not following through with my appointments. If they take too long or it's crowded and I don't wanna be there I will get up and walk away without even being seen.. the person at the registration desk that helped me was very kind and my back office care from the office staff to the person that took care of me was something I've been trying to get for the last three months that I got done here in a half an hour. Thank you very much. Had it not been for the sign that they had out in front of their office I would've never had the care that I've gotten today..

I've needed to see a doctor for a few things for quite a while, but hate all the paperwork and time…read moreit takes to do so. Recently an issue arose that required me to act. I made an appointment Monday and was seen Wednesday. They emailed me the paperwork which I was able to do prior to the visit, greatly reducing my time there. The staff quickly processed my paperwork and got me into thr exam room in no time. I needed a small surgical procedure, which was rapidly accomplished, with minimal pain or discomfort. My RX meds were emailed in and I was soon ready to leave. The total time spent there was an hour! The staff is friendly and professional, and CNP Piseth Knight was amazing. I've procrastinated seeking medical care for several years and have neglected myself. She didn't nag, or heap the guilt on. She just treated me and let me know we'll fix things over time. Overall, this may be the best doctor visit I've ever had in my life!

Dr. Knight is still new to me as my primary care provider but so far I am very satisfied. She is…read morekind bedside manner wise and seems knowledgeable. She went out of her way to assure I got my covid test I needed done prior to being allowed my yearly iron infusion. This meant the world to me because I was very anemic. She also came out to my car to give me a flu shot when the rules for the city called for less indoor activity. I don't know if another CNP or Doctor would care to provide the same service.

I really don't understand the negative reviews on here. I went today after checking online and it…read moresaid earlier the wait was only 20 to 30 minutes. The last time I checked because I was driving from Santa Fe back home to Rio Rancho. It said 10 minutes. By the time I got there, there was absolutely no one else in the waiting room. They send you a link and have you fill out all of your information, including taking pictures of your drivers license and your insurance information. Once that happened, they took me right back and I saw the doctor in like five minutes. I was literally out of there in maybe 20 minutes total. The doctor was kind and professional and the whole visit was very pleasant. I would definitely recommend this place and I would definitely go back after my experience today. There are too many urgent careers where you are waiting hours and this one also allows you online to go into a virtual queue. I was completely satisfied, especially because I was very sick and they got medicine called in right away that I can pick up within the next couple hours.

Professional staff. Quick diagnosis of the issue from the Provider. Took me one hour from enrolling…read moreon line at home to being seen in a room. Less than 5 minutes in the waiting room.

I went to this urgent care because of a sore throat. I went to the Enchanted Hills location. I was…read moreseen rather quickly by the medical assistant and got a throat culture and lab work. The med assistant said I needed amoxicillin which was ordered. This office told me I could go home and they sent my prescription in to the Bernalillo Walmart by computer. I was notified by the pharmacy via text message that my prescription was ready. I picked it up and now I am fine. I received 14 pills and took 2 per day for 7 days. I have been to this location before and they do a very professional and thorough examination for the patients. My wait time to be seen was 30 minutes.

Terrible urgent care. We've been to this place before and fully aware of what our cost will be…read more Which is fine when it's around the corner and we need to get our son seen but the medical assistant "Ellie" if that's her name was extremely rude. We asked her a question regarding the cost of possibly getting additional tests on our son i.e. flu or Covid, when she offered if we wanted the test, and she completely brushed us off saying that's through our insurance and moved on. From the moment she walked into the room she wasn't hospitable at all. When I asked for her name she was already getting defensive and I truly hope management has cameras to view her actions because she decided to act as if my husband and I were attacking her verbally when she like a child calls her management with an open door as we spoke with the receptionist to pay. If that's is not her name I would like to mention that our visit was on 2/14 from 1-2pm. Aside from this assistant, the receptionist was a lot of help and the doctor was able to diagnose my child quickly for what we came in for in the first place. I will however choose a different location and glad more urgent cares are opening in the area.

These people get worse every time I have to come here, how is it that customer service doesn't…read moreimprove ever, the clerks are so rude and unhelpful every day!!! they won't even look on the fax machine or any further in the computer for orders act as though they are doing you a favor every single time you step up to the window to register I can't understand how someone can continue to stay on the payroll and treat the patrons like crap. There's no excuse for bad behavior and poor decisions. If you can't or won't do your job then just don't work. Nobody wants to be there. The least they could do is be decent and kind and no matter how many times you report this treatment and behavior to the company they couldn't care less as well. The type of care you receive is no care at all. It's disturbing that people of that caliber are actually in the medical facility. Shame on TRICARE for allowing this for petrol behavior that only gets worse.

This was my first visit to Tricore Reference Labs. I had been under the impression that they opened…read moreat 7 AM. That is wrong, they open at 8 AM. However, you might still want to get their really early, because the line is LONG getting in to get some blood work done. I got there at 7:30 AM. I was second in line. The next 30 minutes a lot of people showed up to have blood drawn. They were efficient. We scanned a QR-Code to determine our place in line. Someone would come out, announce that number and in you'd go. You let them know you're there at the desk. Then wait again for them to call that number you got earlier when you scanned the QR-Code with your phone. Once you get in to see someone to draw you blood (which is really soon), they're really quick to get the blood drawn. Then you're on your way. Very efficient, quick and friendly.