Normally they're pretty good here. Wait time isnt horrendous, especially if you schedule an…read moreappointment, staff is generally friendly, or at least professional, practioners are thorough. The only complaint I have is they are not great at sending in prescriptions. Usually this isnt an issue, I just call the clinic and they ship it over to my pharmacy within half an hour. This time was very different. I went there yesterday with an appointment time of 1, for a sore throat. Tested positive for strep, and was told they'd ship over an antibiotic prescription. I was very sick, and went home after the appointment, because I couldnt stay awake. I woke up this morning, and went to my pharmacy just after they opened, about 930am. No prescription. I call the office and am told the practioners are busy, and will get back to me. I call an hour later, same story. I call 2 hours later, same story. I call again around 4:30 in the afternoon, and the lady says she'll look into it and get back to me. It's been almost 20 minutes, and still no call back. Im at my wits end.

This location is a Lovelace now, beware…read more "SPORTS PHYSICAL CHARGED INCORRECLY!! Took my son for their $35 flat rate sports physical. Paid upfront but I ended up getting a bill in the mail for over $200. I called and they said they would send it back for review. The next month I got another bill in the mail. I called again and they could not answer me why I keep getting charged. I called a 3rd time and again they said they would send it back for adjustment. Now I got a collections letter. This place is ridiculous. I will NEVER go to a lovelace location again. I'll stick with UNM."

Presbyterian High Resort Urgent Care advertises online that it is a "Walk-In" clinic. They even…read morehave a sandwich board on the road as you drive in that says, "Walk-In Clinic." I needed to see someone on Saturday, 9/5, because my issue had gotten worse. I tried to make an appointment, but they were full. So, I drove up there--past the sign that says "Walk-In Clinic"--and went inside. I spoke to the receptionist, who told me I could not be seen that day because they only see patients by appointment. I looked at her and said, "But the sign you put up every day on the road says 'Walk-In Clinic.'" She looked at me with a straight face and replied, "Yes, you need to walk in with an appointment." Seriously? If that's how it works, then I guess if you made an appointment but arrived in a wheelchair, they wouldn't see you either. Calling yourself a "Walk-In Clinic," advertising online that you accept walk-ins, and putting a "Walk-In Clinic" sign out by the road--only to turn away someone who actually walks in because they don't have an appointment--is beyond ridiculous. I hope there is a special place in hell for the administrators at Presbyterian and all the trial lawyers in our state legislature who have helped put New Mexico healthcare in this position.

I went to this Urgent Care facility yesterday, the care was excellent! No wait from the appointment…read moretime and the staff was awesome. Very courteous and kind. I was in and out quickly which included an X-ray. The medications they prescribed were already called into my pharmacy when I got there. Great experience! I would come back here if service is needed again. Thank you Presbyterian Urgent Care in Rio Rancho!

Omg!! We were at the ER for 16 hours. He had an infected sticker in his middle finger. They did…read moreX-rays and a ct scan and pushed antibiotics and pain meds. It took forever to get the results back. When they did we were discharged and they told us to make an appointment. Because of the holiday, here it is Tuesday and still no help. Today we went to 5 different offices, the hospital, the ER, theWound clinic The ortho guy the wound guy And back To the er and finally got an appt for 4 days from today. I am totally PISSED!

Brenda the charge nurse is extrememly rude and cant count. I was sitting in the waiting room and…read moresaw her yell at a prengnant woman who fell telling her she wasnt 20 weeks and sent her to the ER. The woman came back saying the ER sent her back because she want 20 weeks pregnant. Brenda was demeaning to this poor womam saying they wouldnt see her. The woman said she doesnt know where to go because everyone she goes they keep sending her away. Brenda finally countered from this womans due date to realize she was 20 weeks pregnant. Brenda is completely unprofressional and shes hired as a charge nurse that count count? Ridiculous.

I am absolutely blown away by the care this facility gives. My mom is in town from California and…read morewas in need of meds, and her doctor wasn't able to send things to a different state. Against all desire we had to go into an urgent care. I had been here once before, and they were quick and kind. This visit was no exception. From the front office check in, to the nurse and NP, everyone was extremely kind and helpful. My mom felt at ease with her care, and they allowed me back to ask a bunch of questions!! I will definitely be coming back for any further issues for myself and my family!

We had a great experience with the staff and medical professionals - Alex and Joy were fantastic,…read morecompassionate and efficient. My sister had taken a bad fall and we were concerned she had broken a hip - they got her xray'd there on the premises and the Radiology Tech was also so caring with her. We were told that we'd receive a phone call with the results after the Radiologist read it. We did not receive the call, this didnt upset me as I do know that things happen, not a problem - I began trying to obtain the results since first thing this morning. Its now 150p and we just recently, after many tries finally received the results. I was so impressed yesterday at the care she received - today...I'm done! If you like the run-around, this is your place...sadly. Healthcare is terrifying already, why it needs to be so difficult I just dont understand :( Do better Duke City!!

Albert Morales is brilliant. In my first appointment, he found a solution for me that 6+ years of…read moredoctors and specialists couldn't find. I'm so grateful. The staff is also very friendly.

I've needed to see a doctor for a few things for quite a while, but hate all the paperwork and time…read moreit takes to do so. Recently an issue arose that required me to act. I made an appointment Monday and was seen Wednesday. They emailed me the paperwork which I was able to do prior to the visit, greatly reducing my time there. The staff quickly processed my paperwork and got me into thr exam room in no time. I needed a small surgical procedure, which was rapidly accomplished, with minimal pain or discomfort. My RX meds were emailed in and I was soon ready to leave. The total time spent there was an hour! The staff is friendly and professional, and CNP Piseth Knight was amazing. I've procrastinated seeking medical care for several years and have neglected myself. She didn't nag, or heap the guilt on. She just treated me and let me know we'll fix things over time. Overall, this may be the best doctor visit I've ever had in my life!

Dr. Knight is still new to me as my primary care provider but so far I am very satisfied. She is…read morekind bedside manner wise and seems knowledgeable. She went out of her way to assure I got my covid test I needed done prior to being allowed my yearly iron infusion. This meant the world to me because I was very anemic. She also came out to my car to give me a flu shot when the rules for the city called for less indoor activity. I don't know if another CNP or Doctor would care to provide the same service.

Professional staff. Quick diagnosis of the issue from the Provider. Took me one hour from enrolling…read moreon line at home to being seen in a room. Less than 5 minutes in the waiting room.

I really don't understand the negative reviews on here. I went today after checking online and it…read moresaid earlier the wait was only 20 to 30 minutes. The last time I checked because I was driving from Santa Fe back home to Rio Rancho. It said 10 minutes. By the time I got there, there was absolutely no one else in the waiting room. They send you a link and have you fill out all of your information, including taking pictures of your drivers license and your insurance information. Once that happened, they took me right back and I saw the doctor in like five minutes. I was literally out of there in maybe 20 minutes total. The doctor was kind and professional and the whole visit was very pleasant. I would definitely recommend this place and I would definitely go back after my experience today. There are too many urgent careers where you are waiting hours and this one also allows you online to go into a virtual queue. I was completely satisfied, especially because I was very sick and they got medicine called in right away that I can pick up within the next couple hours.

Thank you so much for your excellent care. Everyone helped me feel very much at ease. I was…read moregrateful to have such high quality of care and understanding. The office team was very professional and efficient. its Is also great to have a facility so close to where I live.

Second one there when opened. Got there right away so could get in and out. After an hour sitting…read morein a room, said I had to go. No other patients. She went and got PA who came in. Was in her office. Then sat for another 20 min waiting for discharge. Still no other patients. Very strange.

Love the staff and owners but business is very inconsistent because of that I'm using a more…read morereliable company , I hope they get there act together

Wonderful care, and joyful ladies. It's pleasant there and they are all terrific. I was treated…read morewith care and kindness and honestly wanted to stay longer.